ShepHyken

NOVEMBER 29, 2016

Nate Spears on Providing Exceptional Customer Service. Shep speaks with customer service evangelist and Chief Operations Officer and Co-Founder of ClearSource, Nate Spears, about providing exceptional customer service. How do I handle customer support calls and resolve customer complaints?

Exceptional Customer Service 129

Exceptional Customer Service 2008 Banking Customer Service 129

Customer Enthusiast

FEBRUARY 22, 2018

The way you inspire employees to provide exceptional customer service is to reveal the totality of their job role and connect their daily job responsibilities to a credible, enduring organizational purpose. Then, use these to manage performance. First of all, I don’t believe it’s possible to motivate people.

Exceptional Customer Service 45

Exceptional Customer Service Customer Service Document Retail 45

ShepHyken

MAY 4, 2023

Clear roles and responsibilities also aid in resource management, allowing for the allocation of tasks based on team members’ strengths and capabilities. Without clarity, customer service teams may struggle with confusion and inefficiency, reducing productivity. Try it out in a live demo below.

Exceptional Customer Service 62

Exceptional Customer Service Customer Service Net Promoter Score Customer Service Representative 62

Bill Quiseng

APRIL 18, 2021

But I am not against monitoring social media or using it as a responsive customer service channel. Those businesses offering exceptional customer service don’t build their brand through advertising. Their customers build it for them via their raves on social media. Look around you.

Social Media 167

Social Media Customer Service 2025 Customers 167

Customer Enthusiast

FEBRUARY 9, 2015

For many years, I’ve gone on record saying that the reason you and I, as customers, consistently receive predictably poor customer service is because exceptional customer service is voluntary; employees don’t have to deliver it, and most don’t. This includes both coworkers and customers.

Exceptional Customer Service 106

Exceptional Customer Service Leadership Poor Customer Service Customer Service 106

CSM Magazine

MAY 19, 2023

As a peer-to-peer lending company, you want your platform to stand out from the rest, and one way to achieve this is by delivering exceptional customer service. This article explores the various ways that peer-to-peer lending companies can provide a great customer service experience. What is Peer-to-peer ending?

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Banking Financial 52

CX Accelerator

DECEMBER 12, 2017

It’s especially neat to consider that this change is not centered solely on innovation and automation, but that it’s rooted in exceptional customer service! What industry will CX revolutionize next? Home To CX Accelerator Nate Brown is the Co-founder of CX Accelerator.

Fashion 182

Fashion Exceptional Customer Service Contact Center Customer Centricity 182

Experience Investigators by 360Connext

APRIL 14, 2020

While we’d all love to be able to say, “let’s map every journey possible for every customer,” this might not be the right time for such grand plans. Start with what you know you can manage. For our purposes, I recommend starting with one customer persona and one journey. Start with what you can manage.

Customer Journey Mapping 374

Customer Journey Mapping Workshop Customer Journey Touchpoint 374

InMoment XI

FEBRUARY 8, 2024

A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. The goal is to enhance the customer experience, streamline operations, and achieve cost savings.

Contact Center 195

Contact Center Multi-Channel Social Media Competitive Advantage 195

Playvox

FEBRUARY 27, 2023

They are under constant pressure to reduce operational overhead costs, lower recruiting, onboarding and training costs – all while exceeding customer demands and delivering exceptional customer service. With a 360 customer view, AI-driven forecasting and scheduling for digital channels.

Contact Center 75

Contact Center Management Multi-Channel Omnichannel 75

Kustomer

SEPTEMBER 6, 2022

In this post, we’ll be taking a look at an approach to customer relationship management (CRM) that places social media and the data it can create front and center of efforts to build and develop strong relationships with your customers. Social Media Management. What Is Social Data? What Is Social CRM? Social CRM Features.

Customer Relationship Management 96

Customer Relationship Management Customer Relationships Social Media Management 96

Customers That Stick

OCTOBER 13, 2014

Proactive Customer Service Will Also Make Your Employees Happier - Proactive customer service will leave you with happy customers and happy employees. Why Are Emotional Connections the Key to Exceptional Customer Service? Although we know there are certainly more than three!

Call Center 119

Call Center 2014 Exceptional Customer Service Blog 119

transcosmos Information Systems

SEPTEMBER 27, 2016

While your customers are probably online all the time, chances are, this connectivity offers a new challenge on how to deliver exceptional customer service support for people on the go in this digital age. Here are some ways to improve customer service in this digital age. Be more social.

Customer Service 107

Customer Service Social Media E-support 2015 107

ShepHyken

JANUARY 22, 2019

By focusing on middle management, cultural changes will trickle down to other areas of company, promoting growth and success. There needs to be a level of human connection and concern in every interaction, and this begins internally in all organizations. The customer service industry is changing rapidly.

Roadmap 96

Roadmap Exceptional Customer Service Books Culture 96

ShepHyken

NOVEMBER 4, 2016

Millennials today are the forefront of organizations and drive the demand proliferation of any product or service. Moreover, digitalization has set high standards of delivering exceptional customer service. nurture bonds with customers. Connect with Shaista on Twitter and LinkedIn. Organizations.

Blog 127

Blog Social Media Mobile Customer Service Innovation 127

TechSee

FEBRUARY 23, 2021

For home security customers, home security alarms have become a critical focus of this switchover. An inability to smoothly and promptly manage the transition to a 4G home security system could result in higher-than-average customer churn.

2022 109

2022 Contact Center Exceptional Customer Service Seminar 109

Customer Enthusiast

SEPTEMBER 14, 2018

For many years, I’ve gone on record saying that the reason you and I, as customers, consistently receive predictably poor customer service is because exceptional customer service is voluntary; employees don’t have to deliver it, and most don’t. This includes both coworkers and customers.

Exceptional Customer Service 67

Exceptional Customer Service Leadership Poor Customer Service Customer Service 67

CSM Magazine

SEPTEMBER 1, 2021

In a hyper-connected world, social media can be a key component of your customer experience strategy. Here are ten things you can do to help provide great customer service on social media. It is easy to create groups like Prospects, Current Customer, Positive Feedback, and so on. Choose a Connected Platform.

Social Media 93

Social Media Customer Service Exceptional Customer Service Loyalty Programs 93

Call Experts

OCTOBER 12, 2023

Whether seeking assistance with a complex issue, making a critical inquiry, or simply wanting to connect with another human being, the phrase “I need to speak to someone” holds a special significance. This simple statement underscores the importance of genuine human interaction, especially regarding customer service.

Customer Satisfaction 105

Customer Satisfaction Connections Exceptional Customer Service Technology 105

SurveySensum

OCTOBER 31, 2023

Understanding the differences between both is vital for your business to thrive in the customer-centered world. So, let us begin this journey of customer experience vs customer service to uncover what keeps customers not just satisfied but genuinely delighted with your brand. What is Customer Experience?

Connections 52

Connections Customer Service Net Promoter Score Customer Experience 52

Myra Golden

JUNE 1, 2015

. “How to Handle Difficult Customers” Webinar Sneak Preview – Myra Golden . The “Easy” Customer Experience. How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample. How to Lose a Customer Over 8 Dimes .

Customer Service 91

Customer Service Customer Service Training Seminar Return on Investment 91

ShepHyken

AUGUST 30, 2019

In order to grow your customer lifetime value, there needs to be a connection with your customers. It’s easy for your customers to forget about you when you’re not making an effort to stay in touch with them. The best way to build and maintain this connection is through valuable content.

Blog 110

Blog Loyalty Programs Loyalty Lifetime Customer 110

ShepHyken

SEPTEMBER 12, 2023

As he walked through the restaurant, all the customers who had been watching him through the window gave him an enthusiastic round of applause. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn. He came back drenched.

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Workshop Customer Service Training Customer Service Connections 152

Thematic

JANUARY 2, 2019

Exceptional service allows agents to offer immediate solutions without getting bogged down in processes or policy. This leads to happy, loyal customers. Removing barriers that prevent exceptional customer service will lead to a more engaged service center. Get manager buy-in.

Engagement 98

Engagement Customer Experience Seminar Contact Center 98

Service Untitled

MAY 26, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? What do you think?

Exceptional Customer Service 40

Exceptional Customer Service Blog Customer Service 2010 40

InMoment XI

OCTOBER 24, 2023

With speech analytics, businesses can tune into the symphony of customer sentiments, ensuring that they not only address concerns but also resonate with emotions. InMoment champions the cause of empathetic listening, and with speech analytics, every conversation becomes a bridge to deeper understanding and connection.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

SurveySparrow

SEPTEMBER 8, 2021

We’re sure you’ll try to find why along with ways to manage and improve it? . First, we’ll talk about employee experience management and how an employee experience platform would improve it. What Is Employee Experience Management? To understand Employee Experience Management, we need to know about Employee Experience first.

Employee Experience 59

Employee Experience 2021 Management Culture 59

ShepHyken

AUGUST 31, 2020

I’ll argue that the goal of getting the customer to come back starts at the very beginning, the first time the customer buys. 5 Steps to Delivering Exceptional Customer Service While Working from Home by Molly Ambrogi Yanson. Some people have even managed to fast-track publishing books on this topic.

Article 111

Article 2020 Customer Service Social Media 111

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. He writes about the future of digital customer experience and explores the CX predictions and trends for 2022. Instant and Exceptional Customer Service.

2022 86

2022 Social Media Exceptional Customer Service Touchpoint 86

CSM Magazine

AUGUST 23, 2024

You’re eyeing that customer service manager position, understanding that it takes more than just managing grievances to effectively lead a group, make tactical choices, and increase client satisfaction. What Are Essential Customer Service Manager Skills?

Customer Service 52

Customer Service Management Exceptional Customer Service Workshop 52

Win the Customer

DECEMBER 18, 2015

Call center workforce management should strive to make sure agents actively receive phone calls and not just simply hear the words being said over the phone. These important soft skills will ensure that call center agents are adept at interacting with customers. Active Listening. This skill is known as active listening.

Call Center 93

Call Center Exceptional Customer Service Metrics Measurement 93

customer sure

MARCH 4, 2015

Wouldn’t it be great if you could win back lost customers? If every person who came into contact with your business was bowled over by your customer service? Exceptional customer service drives the best online businesses. They know how to handle customer complaints.

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Exceptional Customer Service Customers Customer Service Download 132

Call Experts

JUNE 3, 2022

Customers’ expectations have increased over time, and the only way to meet them is by offering superior customer experiences. . Businesses must understand their customers’ needs and expectations to provide exceptional customer service. . 5 Basic Needs of Customers. Acknowledge customers.

Contact Center 98

Contact Center E-support Customer Service Representative Exceptional Customer Service 98

BirdEye

SEPTEMBER 4, 2024

Know about niche/popular travel groups and page These communities focus on specific destinations, travel styles, or interests, letting travelers connect with like-minded individuals and gain valuable insights. Looking for tips on how to manage your online reputation ? Check out our comprehensive audio guide.

Travel 105

Travel Books Hotels Social Media 105

ShepHyken

OCTOBER 1, 2023

Speed Doesn’t Equal Success: The Limitations of AHT as a KPI by Othmar Mueller Von Blumencron (VIPdesk Connect) While top-notch products and services remain vital, the spotlight in recent years has undeniably shifted to the customer experience as a pivotal factor distinguishing one brand from another. If so, read this article.

Article 70

Article Customer Service 2023 Contact Center 70

CSM Magazine

OCTOBER 7, 2024

Airtel Africa has reiterated its commitment to exceptional customer service during Customer Service Week. Airtel Africa CEO, Sunil Taldar is crystal clear about one thing: making customers happy is his top priority, reports Malawi 24.

Customer Service 52

Customer Service Exceptional Customer Service Innovation Feedback 52

CSM Magazine

FEBRUARY 6, 2025

Here are some of the features to look for: Curriculum Depth in Customer Relations: Programs with specialized courses in customer relationship management, consumer behavior, and service innovation are ideal. Who Should Consider It: Leaders focused on brand strategy and customer loyalty management.

Customer Centricity 52

Customer Centricity Leadership Hospitality Healthcare 52