InMoment XI

MARCH 18, 2024

Unstructured Data Complexity: Technology struggled to process unstructured data effectively, leading to challenges in analysing qualitative feedback. Connected Teams Driving CX Impact: With predictive simulations and strategic ROI alignment, teams can leverage 100% of CX data to drive impactful initiatives.

Insights 260

Insights Multi-Channel Webinar Social Media 260

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. The strategic use of this technology to inform decision-making processes is an advanced approach to business strategy.

Hospitality 260

Hospitality Call Center Retail NPS 260

Experience Investigators by 360Connext

MARCH 26, 2024

Unlock the future of customer experience as I, Jeannie Walters, team up with Greg Kihlström from the Agile brand to dissect the fascinating blend of strategy and technology that’s shaping how we interact with businesses today.

2024 178

2024 Banking Advertising ROI 178

Customer Bliss

AUGUST 29, 2017

Rhonda Basler and I discuss how Hallmark Business Connections is helping companies build bonds with their customers — by extending their own products and services. Rhonda Basler currently leads the Customer Engagement team at Hallmark Business Connections, Hallmark’s B2B subsidiary. A YouTube on Hallmark Business Connections.

Connections 178

Connections Customer Experience Net Promoter Score B2B 178

TechSee

DECEMBER 4, 2018

Our goal is to partner with innovative Tier-1 companies, by providing them with digital solutions that enable them to exceed their customers’ expectations. Following this Vodafone innovation proof of concept, two additional rollouts were carried out by Vodafone UK and Vodafone Portugal. TechSee-Vodafone partnership. M annually.

Innovation 95

Innovation Telecommunications Customer Satisfaction Competitive Advantage 95

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

2016 267

2016 Innovation Marketing Insights 267

Solvvy

AUGUST 22, 2022

Regardless of the channels they use to connect, customers expect service agents to have access to information from prior calls, and details about their purchase histories so agents can specifically tailor interactions to them. One of the biggest advantages of AI customer service technology is its ability to automate processes.

Customer Service 89

Customer Service Innovation E-support Net Promoter Score 89

West Monroe

OCTOBER 11, 2023

In today's ever-evolving business landscape, organizations face the constant challenge of driving successful change while optimizing their return on investment (ROI): 61% of the C-suite executives we surveyed in our digital Signature Research said digital transformation was a top priority for them—and 38% others said it was an ongoing effort.

ROI 52

ROI Return on Investment Government Innovation 52

West Monroe

OCTOBER 11, 2023

In today's ever-evolving business landscape, organizations face the constant challenge of driving successful change while optimizing their return on investment (ROI): 61% of the C-suite executives we surveyed in our digital Signature Research said digital transformation was a top priority for them—and 38% others said it was an ongoing effort.

ROI 52

ROI Return on Investment Government Innovation 52

West Monroe

SEPTEMBER 1, 2021

Technology and people don’t often see eye to eye. This is often a result of healthcare providers failing to factor in the human element when implementing new technology. When this happens, providers fail to see the ROI they expect from their investments—and may abandon initiatives altogether as a result.

User Experience 52

User Experience Technology Healthcare ROI 52

TechSee

FEBRUARY 19, 2019

This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. Mark your calendars with these “can’t miss” sessions and exhibitors and prepare to witness the future of mobile self-service technology. In a nutshell. Who’s there? When and where?

2019 95

2019 Innovation Telecommunications Events 95

CSM Magazine

DECEMBER 22, 2023

By using the latest technology to combine creativity and customer engagement, businesses can increase their brand’s influence with these OOH marketing strategies. This method allows businesses to build a long-term connection with the community and improve their brand reputation and overall image.

Connections 52

Connections Marketing Advertising Transportation 52

Currency Alliance

DECEMBER 20, 2022

Technology cost is one of the primary areas where brands stand to achieve savings. When consumer spending is strong, keeping legacy systems is an expensive convenience, since it avoids the big job of replacing technology. Fortunately, loyalty technology is now much more flexible and cost-effective. More on this below.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

TechSee

JANUARY 4, 2022

TechSee’s visual assistance solutions simplify the way people deal with technology, and are being quickly adopted far and wide as more and more companies embrace visual transformation. A Year of Innovation. A Year of Connection. A Year of Innovation. A Year of Connection. 2021 Year in Review. A Year of Growth.

2021 109

2021 Insurance Innovation 2022 109

InMoment XI

MARCH 25, 2024

From a cost and ROI perspective, the impact and benefits of predictive analytics in customer experience management cannot be ignored. By leveraging data-driven insights from predictive analytics, your company can foster meaningful connections with customers and achieve differentiation in today’s competitive marketplace.

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

Oracle

SEPTEMBER 27, 2020

The Thinker Award for Markie Innovation honors companies that used new technology or a never-before-seen approach to attract, interest, and engage an audience. In two months, they generated more than 12 million impressions, a 61% increase in leads, a 12% increase in ROI, and positively changed brand perception by +5% year-over-year.

Innovation 77

Innovation Marketing Multi-Channel ROI 77

West Monroe

SEPTEMBER 1, 2021

Technology and people don’t often see eye to eye. This is often a result of healthcare providers failing to factor in the human element when implementing new technology. When this happens, providers fail to see the ROI they expect from their investments—and may abandon initiatives altogether as a result.

User Experience 40

User Experience Technology Healthcare ROI 40

Magellan Solutions

MAY 8, 2024

billion in revenue by 2024, companies are turning to external experts for innovative solutions that give them a serious competitive advantage. Whether it’s AI-powered chatbots that understand human language like a pro or blockchain technology revolutionizing supply chains, these unexpected IT service examples are game-changers.

Innovation 52

Innovation Document E Commerce E-support 52

TechSee

DECEMBER 11, 2018

To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. However, aside from short term ROI, improving your call center customer experience strategy requires careful consideration for the long term as well. Technologies: Data Analytics, AI, AR solutions.

Call Center 182

Call Center 2019 Contact Center Customer Experience 182

Oracle

MARCH 1, 2021

Female innovators in CX technology have shaped the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. Learn more about Dr. Kim’s work here or connect with her on LinkedIn or Twitter. The emotional connection with consumers has never been more critical.

2021 81

2021 Technology Workshop Advertising 81

ClearAction

AUGUST 29, 2015

3 Types of Customer Experience Action Essential to ROI. If your recipe for customer experience ROI does not call for 3 types of action, it will probably flop. Why ROI Requires the Other 2 Action Types: (A) When one customer voices something, you can bet that they represent dozens or thousands in your customer base. (B)

ROI 117

ROI Customer Experience Culture Customer Experience Management 117

ReviewTrackers

OCTOBER 3, 2017

Innovation was the highlight at last week’s 2017 SHSMD Connections, the annual conference for healthcare marketing, public relations and communications, and strategic planning professionals. Here’s what we learned: How to Innovate. ROI Based Marketing. First, Berg and Ochu say ROI marketing requires three things: 1.

2017 56

2017 Connections Healthcare ROI 56

TechSee

NOVEMBER 20, 2017

Even with this shift to demystify bots creation, leading technology companies like IBM and Facebook are still making major investments in the space wether creating bot platforms or developing their own consumer-facing, intelligent solutions. Delivering clear ROI to businesses. Most importantly how will consumer respond to them?

Innovation 117

Innovation Customer Service 2016 Consumers 117

ShepHyken

FEBRUARY 15, 2021

How to Create a Customer Service Plan that Drives ROI by Krishna Charan. It takes a fairly deep dive into creating a customer service plan that generates ROI. My Comment: Following up on our third submission for this week’s Top Five articles, here’s another point of view regarding the ROI of customer service.

Article 101

Article 2021 Customer Service Retail 101

Magellan Solutions

MAY 6, 2021

Technology is shaping Outbound Telemarketing in more ways than one. One good reason for this is innovative technologies that enable BPOs to realize opportunities and provide stellar call center experience. How Technology Helps an Outbound Telemarketing Agency ? Advantages: Connect all customers into one channel.

Technology 52

Technology Call Center Multi-Channel Social Media 52

Magellan Solutions

FEBRUARY 20, 2024

This article reveals how technology and on-demand expertise combine forces through strategic partners – sending customer satisfaction soaring while keeping costs in check. Maximizing Technology and Expertise Outsourcing live chat support offers a strategic edge through advanced technology and skilled resources.

Customer Satisfaction 52

Customer Satisfaction Loyalty ROI Technology 52

CSM Magazine

FEBRUARY 12, 2024

To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. This evaluation is crucial for continuous improvement and helps in demonstrating the ROI to stakeholders. Technology can also play a role in enhancing networking.

Events 95

Events Entertainment Transportation Workshop 95

TechSee

JULY 24, 2018

According to the Harvard Business Review , personalization can deliver five to eight times the ROI on marketing spend and can lift sales by 10% or more. Two days later, he ordered a new connected flat screen TV to replace his older model. Power of visual engagement for enhancing personalization. No color identification required!

Customer Centricity 104

Customer Centricity Culture Technology 2018 104

Alida

DECEMBER 22, 2016

“It’s going to be about creating that direct connection and trust with the individual on a much more personal level.” It’s going to be about creating that direct connection and trust with the individual on a much more personal level,” she told CMO.com. How smart brands measure customer intelligence ROI.

2017 0

2017 E Commerce 2016 Social Media 0

ShepHyken

FEBRUARY 18, 2020

Instead of thinking about ROI, instead think of ROX—return on experience. You must be able to demonstrate this in tangible terms relating to company goals that executives can immediately connect to. Technology can be a powerful tool in creating change, but it is not a solution by itself.

Multi-Channel 118

Multi-Channel ROI Leadership NPS 118

West Monroe

JUNE 6, 2024

Successful GenAI adoption will require an approach that considers both the technical and human aspects of change, defining the tool as an innovation partner to teams and setting objectives that drive the business strategy and offer both individual and company value. How can we foster innovation without losing governance?

Innovation 40

Innovation Government Culture Feedback 40

Customer Bliss

NOVEMBER 1, 2018

Mary and her team ensure that they’re conscious and connected with the driver community. Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers. Tactic 5: Assess your Employee ROI. Tactic 1: Be Authentically Engaged.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

GetFeedback

SEPTEMBER 27, 2018

Online retailers and brick-and-mortars that embrace developing technology have been able to create customer experiences that keep consumers coming back for more. With the ever-evolving technological landscape , brands can reach customers unlike ever before. How Retailers Are Harnessing New Technology. Voice Technology.

Retail 170

Retail E Commerce Customer Experience Touchpoint 170

Circular Edge

MARCH 4, 2024

It is encouraging to see so many Oracle JD Edwards customers achieving such objectives using Cloud technologies, robotic process automation tools and CX solutions to enhance experiences and ROI across the entire organization.”

ROI 40

ROI Sales User Experience Innovation 40

TechSee

DECEMBER 2, 2020

Emerging technologies make bold promises. And when it comes to determining a technology’s potential, it’s essential to separate fact from fiction. This technology can be applied at every channel and touchpoint of the customer journey, from pre-purchase through contracting and billing, onboarding , and even upsells.

Net Promoter Score 109

Net Promoter Score Average Handle Time Contact Center Technology 109

Ecrion

JUNE 18, 2018

A lack of innovation can lead to a very poor customer experience. This is why embracing insurance technology is so important. In the last few years, the insurance industry has made strides by adopting new technologies. The good news is that this is another area where innovation is taking place.

Insurance 40

Insurance Technology Omnichannel Document 40

Ecrion

JUNE 18, 2018

A lack of innovation can lead to a very poor customer experience. This is why embracing insurance technology is so important. In the last few years, the insurance industry has made strides by adopting new technologies. The good news is that this is another area where innovation is taking place.

Insurance 40

Insurance Technology Omnichannel Document 40