Customer Guru

APRIL 10, 2018

Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence. They were so process-oriented and result-oriented that customer service sounded foreign to them.

Consulting 110

Consulting Customer Service Customer Centricity Travel 110

Confirmit

JULY 23, 2018

After the Lab, we’ll provide a report with our key findings, a roadmap for action, and additional tools to ensure your CX success. Create a roadmap and cadence for implementing change. Then we’ll work together to identify timelines and the appropriate cadence for implementing improvements.

Consulting 40

Consulting Roadmap Document Presentation 40

Confirmit

JULY 23, 2018

After the Lab, we’ll provide a report with our key findings, a roadmap for action, and additional tools to ensure your CX success. Create a roadmap and cadence for implementing change. Then we’ll work together to identify timelines and the appropriate cadence for implementing improvements.

Consulting 40

Consulting Roadmap Document Presentation 40

One Millimeter Mindset

JANUARY 25, 2023

Want to create your professional roadmap to increased collaboration? One Millimeter Mindset | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Mentor | How do you become more professionally visible, cross-functionally relevant, and strategically valuable to people who solve problems differently than you do? . |

Consulting 88

Consulting Innovation Roadmap Leadership 88

CSM Magazine

MARCH 16, 2023

This consultative solution engages all levels of a contact center to uncover process breakdowns and areas ripe for technological transformation. Operating across six continents, our employees leverage a consultative, platform agnostic approach to design, build, and manage scalable, omnichannel customer experience solutions.

Contact Center 52

Contact Center Financial Consulting Roadmap 52

Storyminers

JUNE 19, 2020

Mike Wittenstein is the founder of one of the world’s first strategic storytelling and experience design consultancies. Mike specializes in working with firms facing to create practical roadmaps, offering workshops, projects, on-going support, experience design, and strategic storytelling.

2010 64

2010 2020 Customer Service Workshop 64

COPC

MAY 31, 2022

“This was the beginning of a long history of providing certification, training and consulting services that help global organizations provide the highest levels of service to their end-users,” added the co-founder. Certification provides a roadmap for reconstructing processes and preparing for change. A COPC Inc.

Customer Experience 101

Customer Experience Contact Center Consulting Metrics 101

UJET

NOVEMBER 16, 2020

This is a guest post by Donna Fluss, the president of DMG Consulting LLC. DMG’s white paper entitled Digital Transformation Roadmap for Contact Centers reviews the top 10 phases companies need to address to prepare their customer-facing departments for the future. Donna Fluss is president of DMG Consulting.

Contact Center 138

Contact Center White Paper Roadmap Consulting 138

ijgolding

SEPTEMBER 13, 2018

Like me, Stefan leverages decades of practitioner experience to support businesses and customer experience professionals in a consulting capacity, all around the world. As a CX leader and consultant I have been there, done that … I am wearing the T-shirt! So, the roadmap was hard work to create, but it was done.

Roadmap 67

Roadmap Books Consulting Workshop 67

ShepHyken

AUGUST 19, 2022

Because they know what is required to complete a successful call, they can treat their call script as a roadmap of suggestions rather than a list of requirements to repeat verbatim. . A deeper dive into this finding reveals that agents most often deviate from their scripts because they want to improvise based on the customer’s needs.

Customer Experience 81

Customer Experience Customer Satisfaction Roadmap Insurance 81

CustomerSuccessBox

SEPTEMBER 20, 2021

Lincoln Murphy is a leading customer success consultant, keynote speaker, and author. He posts regularly on customer success, customer experience, and customer-centricity and is a Growth Consultant focused on Customer-centric Growth. CSM Practice is a leading Customer Success Strategy consultancy firm. 10 Customer Success KPIs.

Blog 64

Blog Customer Success Customer Centricity Consulting 64

COPC

OCTOBER 26, 2023

Related CX Technology Consulting Fusing technology and expertise to design and deliver exceptional service journeys. With Quiq as your partner and the COPC CX Standard as your guide, you can explore this next generation of AI with confidence, purpose, and a clear roadmap. Great brands surpass their competitors through superior CX.

Technology 76

Technology Customer Experience Consulting Insurance 76

Experience Investigators by 360Connext

APRIL 6, 2015

In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs. More Posts Follow Me: The post A Customer Experience So Good, You Get Squatters appeared first on Customer Experience Consulting.

Customer Experience 270

Customer Experience Customer Experience Professionals 2015 Roadmap 270

CSM Magazine

NOVEMBER 25, 2019

Then create an ongoing roadmap for adding functionality to your bot, adding answers to more and more questions as they become relevant for your business. Create a roadmap for adding further functionality or integrations to continually improve the capabilities and effectiveness of your bot. Create seamless transitions. About the Author.

Customer Experience 87

Customer Experience Roadmap Contact Center Insurance 87

Customer Bliss

AUGUST 23, 2018

He had to think about how his team was currently serving him and what would be beneficial moving forward: Look at your roadmap and see who’s needed to execute what. By looking at the customer roadmap, Anand was able to better determine who could help him deliver on the work that needed to be done. Recruit deliberately.

Transportation 129

Transportation Management Chief Customer Officer Roadmap 129

West Monroe

MARCH 14, 2024

At West Monroe, we're not just consultants; we're partners dedicated to helping our clients navigate this complex landscape and achieve sustainable success. The ability to quickly adapt, leverage technology for strategic advantage, and focus on tangible financial outcomes is what will differentiate the leaders from the laggards.

Banking 40

Banking 2030 Financial ROI 40

BirdEye

MARCH 17, 2023

In such cases, small business consulting services can help businesses streamline their operations, reduce the workload, and improve overall efficiency. In this article, we’ll explore the world of small business consulting and how you can become a successful small business consultant to help business owners get the most out of their business.

Consulting 98

Consulting Social Media Financial Sales 98

Horizon CX

APRIL 1, 2024

There are several CX maturity models available, and many CX consultancies offer CX maturity assessments. This assessment provides valuable insights into current CX capabilities, identifies areas for improvement, and helps chart a roadmap for advancement. HorizonCX offers a free CX maturity assessment here: [link].

Customer Journey Mapping 52

Customer Journey Mapping Touchpoint Customer Centricity Customer Journey 52

ShepHyken

DECEMBER 18, 2020

speaker, author, and organizational consultant. As a customer experience and leadership consultant, I had a front-row seat to the importance of technology-aided convenience throughout the pandemic. They were no longer wish list items on futuristic technology roadmaps. This week we feature an article from Joseph A.

Leadership 73

Leadership Customer Experience 2020 2019 73

Zeisler Consulting

JUNE 16, 2022

I knew it was coming, and frankly, it was my own fault; the desktop warning and request that I either pick a time or it’ll happen of its own accord “outside of active hours,” as if a self-employed consultant has such things. Nevertheless, I’ve been assimilated and do expect to fall prey to how The Borg chooses to run my electronic life.

Roadmap 72

Roadmap Consulting Brands Technology 72

CSM Magazine

JUNE 7, 2023

“Salesforce Communications Cloud provides powerful tools specific to the needs of telecommunications providers that, combined with the extensive experience of our experts, will help Quickline to transform business-critical operations and create a roadmap for accelerated growth.” To find out more about Quickline, visit www.quickline.co.uk

Wireless 52

Wireless Telecommunications Customer Service 2008 52

Thematic

JUNE 9, 2022

In this case, our story goals for product are: Give a quick context on the feedback we're reporting on Summarize feedback and themes around business priorities: for product, this means critical insights on top roadmap areas. Close with recommended actions So what's the roadmap? Any emerging themes of interest from the last few months.

Feedback 62

Feedback Roadmap Insights Metrics 62

Totango

NOVEMBER 27, 2023

CSMs can then embrace their strategic role as a consultant, devoting more time to coaching customers on how to achieve their business outcomes by maximizing product value. Strategy: Vision, innovation, roadmap, partner ecosystem, pricing flexibility and transparency, and community. Market presence: Revenue and number of customers.

Customer Success 93

Customer Success 2023 B2B Customer Relationship Management 93

Think Customers

DECEMBER 13, 2021

Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace. With a broad understanding of what is possible and what is pipe dream, leading CX consultants can help your team identify quick win opportunities that will deliver substantial CX improvements.

Roadmap 52

Roadmap Metrics Customer Journey Customer Journey Mapping 52

Gainsight

JULY 25, 2022

Your people provide a meaningful consultative relationship. James de la Vega, Strategic Account Manager and Team Lead, Avature, concurred, “Through a consultative approach, you propose a true partnership where you leave no loose ends.” . They ensure the customer’s experience is reflected in the product roadmap.

Customer Success 64

Customer Success Roadmap Consulting Loyalty 64

Innovative CX

MARCH 24, 2023

In the latest “National Customer Rage Survey”, conducted by the Customer Care Measurement and Consulting organization, a whopping 74% of consumers said they had experienced a product or service problem in the past year, up from 66% in 2020. No consultants. Bad customer service is our new normal? Nope, not on my watch. So, there it is.

Customer Service 52

Customer Service Webinar 2020 Roadmap 52

Kustomer

MAY 12, 2022

In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Senior Director of Travel Partners Group at Expedia Group Shannon Martin to learn about building a 90-day roadmap to successful customer service. Martin reveals the secrets to structuring a successful CX team with a 90-day roadmap. Slow Down for Success.

Roadmap 97

Roadmap Definition Travel Consulting 97

Think Customers

APRIL 10, 2015

In 2014, TeliaSonera International Carrier (TSIC) engaged Forrester Consulting to help assess its activities around customer experience, and to build a roadmap for its burgeoning CX program. TSIC is an international provider of telecommunication services with headquarters in Stockholm, Sweden, and offices in 14 other countries.

Telecommunications 79

Telecommunications 2014 Roadmap Consulting 79

COPC

MAY 31, 2022

“This was the beginning of a long history of providing certification, training and consulting services that help global organizations provide the highest levels of service to their end-users,” added the co-founder. Certification provides a roadmap for reconstructing processes and preparing for change. A COPC Inc.

Contact Center 52

Contact Center Consulting Metrics Roadmap 52

CX University

SEPTEMBER 28, 2021

This article was originally published on nation.africa by Lucy Kiruthu, Management Consultant. The initiative through the CX University will see the first cohort of 10 Kenyans start a 90-day roadmap to becoming certified customer experience professionals. Every first full week of October is special. We must keep getting better!

Customer Service 52

Customer Service Events Roadmap Consulting 52

Lithium

DECEMBER 6, 2022

Join our upcoming Snack Breaks & Hot Takes session featuring Vishal Sharma (CTO of SearchUnify), Erica Kuhl (Strategic Community Consultant) and our very own Jonathan Wishart. Available On-demand. Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only.

2022 52

2022 Social Media 2023 Roadmap 52

ijgolding

AUGUST 12, 2014

The book is written by Carolyn Blunt (Managing Director of Real Results ) and Martin Hill-Wilson (Founder of Brainfood Consulting ). The Roadmap for Social Customer Service. This excellent chapter provides readers with a framework for producing a roadmap for social customer service.

Books 92

Books Social Media Customer Service Roadmap 92

Forrester

APRIL 1, 2015

In 2014, TeliaSonera International Carrier (TSIC) engaged Forrester Consulting to help assess its activities around customer experience, and to build a roadmap for their burgeoning CX program. TSIC is an international provider of telecommunication services with headquarters in Stockholm, Sweden, and offices in 14 other countries.

2011 105

2011 Telecommunications 2014 Roadmap 105

Thematic

JULY 21, 2023

Could you tell us about this natural language processing and machine learning consultancy? By running a consultancy, I learned about a variety of problems people have. Anton: So, you started working on Thematic by seeing a need while working as a consultant at Entopix? Are there any product roadmap points you can share?

Feedback 62

Feedback Net Promoter Score Consulting NPS 62

Experience Investigators by 360Connext

JUNE 1, 2015

Setting goals creates the roadmap to positive gains. More Posts - Website Follow Me: The post 4 Ways Core Values Build Muscles for Your Brand appeared first on Customer Experience Consulting. Give back to the people that you owe your success to. Great things will happen with a passion for competition. My favorite!)

Brands 234

Brands 2015 Roadmap Retail 234

CustomerSuccessBox

DECEMBER 4, 2019

Some additional contributing factors to this are the integration support from the vendor, consultation based on other successful implementations and complete transparency with regards to the execution steps of the project plan. Also – what is the roadmap for your product? Problems at the door. Problems are eternal.

Customer Success 59

Customer Success Roadmap Return on Investment Definition 59

Lithium

MARCH 7, 2023

[Podcast] The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen - This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen, and we discuss the velocity of conversational AI technology in different industries Communities 2023 Khoros Brand Communities Roadmap - More details are coming soon.

2023 52

2023 Omnichannel Webinar Social Media 52