Kerry Bodine

JANUARY 4, 2017

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Am I missing an upcoming event? Professional Associations.

Events 48

Events CEM 2017 Chief Customer Officer 48

eglobalis

SEPTEMBER 30, 2017

Die CXPA hilft Customer-Experience (CX)-Spezialisten, das Customer-Experience-Management zu einem festen Bestandteil der Unternehmensausrichtung zu machen und Transformation über die gesamte Unternehmung hinweg einzubetten. Die CXPA hat über 4’500 Mitglieder in 70 Ländern weltweit und wächst stark weiter.

Customer Experience Professionals 62

Customer Experience Professionals CEM Customer Experience 2011 62

Kerry Bodine

JANUARY 13, 2016

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Am I missing an upcoming event? Professional Associations.

Events 48

Events CEM 2016 Customer Experience Professionals 48

Totango

MARCH 8, 2022

Helping CS professionals sharpen their skill sets, advance in their careers and hunt for jobs. Support CS managers with information and advice from the community. These and other potential benefits make joining a customer success community a winning proposition for CS team members, managers and marketing leaders.

2022 116

2022 Customer Success White Paper Social Media 116

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

CX University

SEPTEMBER 28, 2021

This article was originally published on nation.africa by Lucy Kiruthu, Management Consultant. For the last three decades, businesses worldwide have set the period aside to rejuvenate their customer service. Monday morning is a great time to hold your launch event. These events can be physical or virtual.

Customer Service 52

Customer Service Events Roadmap Consulting 52

CX Journey

MARCH 21, 2018

Image courtesy of Pixabay What's in your customer experience strategy budget? Traditionally, customer experience professionals have no budget. Despite that, customer experience professionals still need to develop a budget for the work that they do and for the resources they need for that work.

Customer Journey Mapping 108

Customer Journey Mapping Workshop Travel Consulting 108

CX Accelerator

DECEMBER 22, 2022

To equip, encourage, and connect Customer Experience professionals at every stage in their journey. This includes mentorship, equipping events, cohorts, on-demand learning paths and much more. The Chief Experience Amplifier is focused amplifying our mission to the right audiences. And the exciting part?

Brands 36

Brands 2023 Leadership Events 36

SurveySensum

SEPTEMBER 30, 2019

Happy Customer Experience Day! 1 st October is a CX Day, founded by Customer Experience Professionals Organization (CXPA). It’s the best time to check how your organization is taking initiatives to celebrate the spirit of the customer experience program. CX is a new brand.

Net Promoter Score 69

Net Promoter Score E Commerce Customer Experience ROI 69

Confirmit

SEPTEMBER 18, 2019

You’re probably aware of CX Day by now, but if you’re not, it is the brainchild of the Customer Experience Professionals Association ( CXPA ), a global non-profit organization specializing in the advancement and cultivation of the customer experience profession. Not familiar with CXPA?

2011 40

2011 Customer Experience Professionals Events Insurance 40

Clarabridge

MARCH 1, 2017

Clarabridge Customer Connections (“C3”) is the must-attend event for customer experience professionals. Discussions of case studies that show the strategic value of customer experience management. Deep dives into the nuts and bolts of running a customer experience program effectively.

2017 49

2017 Workshop Events Customer Experience Professionals 49

Beyond Philosophy

OCTOBER 28, 2021

Customer Experience as we know it is dying because of a few factors. First, it seems like a simple concept, so, sometimes, people don’t think they need help to manage it. Organizations want to fix one thing and then go on about their business with an improved Customer Experience. .

Customer Experience 97

Customer Experience Net Promoter Score Insurance Leadership 97

ShepHyken

NOVEMBER 30, 2018

See why 550+ industry executives are joining us: view more event information. If you have any questions or would like the CCW Nashville event agenda sent to you directly, email info@customermanagementpractice.com. Brian Cantor is the Principal Analyst for the Customer Management Practice.

Blog 96

Blog Omnichannel Average Handle Time Contact Center 96

Oracle

MARCH 11, 2020

Jeanne Bliss is one of the most recognizable names in customer experience and customer success today. She’s the founder and president of CustomerBliss and the Co-Founder of The Customer Experience Professionals Association (CXPA). Follow Jeanne Bliss on Twitter to get her latest thoughts. Blake Morgan.

2020 83

2020 Technology Chief Customer Officer Customer Journey Mapping 83

Horizon CX

OCTOBER 2, 2023

” The above events are real. Four isolated events quickly become 400, then 4,000, and then the brand takes shape. And yet the experience gap is on full display across three dimensions: competence, supervision, and data. Speaking of KPIs, let’s turn to the third experience gap dimension – Data. So, I sold one.

Net Promoter Score 52

Net Promoter Score 2005 Retail NPS 52

Clarabridge

MARCH 1, 2017

Clarabridge Customer Connections (“C3”) is the must-attend event for customer experience professionals. Discussions of case studies that show the strategic value of customer experience management. Deep dives into the nuts and bolts of running a customer experience program effectively.

2017 40

2017 Workshop Events Customer Experience Professionals 40

Clarabridge

MARCH 1, 2017

Clarabridge Customer Connections (“C3”) is the must-attend event for customer experience professionals. Discussions of case studies that show the strategic value of customer experience management. Deep dives into the nuts and bolts of running a customer experience program effectively.

2017 40

2017 Workshop Events Customer Experience Professionals 40

CX Journey

SEPTEMBER 1, 2016

CX Day is a celebration of customer experience professionals, those folks who work tirelessly to design and deliver a great customer experience to their customers. This day is meant to not only highlight the profession but also to continue to raise awareness of the importance of the customer experience.

2013 37

2013 Customer Experience Professionals Events Webinar 37

Customer Bliss

JUNE 20, 2017

Jackie outlines her road map and actions for re-imagining and reinventing the x-ray or imaging experience that has driven profits, customer admiration and employee joy in their work. Jackie is a senior global marketer and customer experience professional with 15+ years experience in the luxury travel and hospitality industry.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

ijgolding

APRIL 5, 2016

The very first question they asked me was “How did you become so passionate about customer experience management?” There is no better way to bring to life what I am describing than the experience I had the pleasure of enjoying last week. ” It is a question that I do not recall ever being asked before.

Customer Experience 74

Customer Experience Customer Experience Professionals 2016 2011 74

ClearAction

SEPTEMBER 29, 2016

It’s a time when customer experience professionals take extraordinary care to thank customers — and employees who make a difference in customer experience (CX). CX Day is in the first week of October, founded by the Customer Experience Professionals Association ( CXPA ).

Customer Experience 66

Customer Experience Customer Experience Professionals ROI B2C 66

CX Journey

MAY 5, 2015

I'm blogging today from the Customer Experience Professional Association's (CXPA) Insight Exchange in San Diego. A quick synopsis of her presentation: Customer Experience leaders are responsible for proactively enabling and embedding customer-focused decision making in their organizations.

Government 68

Government Customer Experience Events Presentation 68

RapportBoost

NOVEMBER 25, 2018

– Event, sponsored by Talkdesk, to cover top priorities for contact centers on how to connect with customers, prospects via their preferred channels – San Diego, CA. The event, sponsored by Talkdesk , will discuss the top priorities for contact centers in connecting with customers and prospects via their preferred channels.

Contact Center 40

Contact Center Webinar Innovation Average Handle Time 40

Think Customers

MARCH 21, 2023

The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up inspiration and new ideas to deploy upon returning home. Empathy is equally crucial to the employee experience. Empathy is the No.

Healthcare 52

Healthcare Airlines 2022 Transportation 52

ijgolding

OCTOBER 2, 2017

This post is part of the Customer Experience Professionals Association’s Blog Carnival celebrating customer experience. It’s part of a broader celebration of Customer Experience Day 2017. Check out posts from other bloggers at the blog carnival. And learn more about CX Day at: [link].

2017 63

2017 Customer Experience Customer Experience Professionals 2027 63

Kustomer

SEPTEMBER 6, 2018

Michael is the Principal and founder of the consultancy The Pace of Service , which helps organizations to realize the full benefit of Customer Service, Social Business, Business Process Management, and People Leadership. Every management book will tell you that you need to empower your associates.

E-support 61

E-support Contact Center Books Leadership 61

GetFeedback

JULY 19, 2019

Find those managers and supervisors who need to understand your Voice of the Customer program and their role in it. Your customers are talking about you on social media, in user groups, and at events. Your salespeople and customer service agents are talking to customers every day. What can VoC do for you?

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

Beyond Philosophy

JANUARY 12, 2022

Goebel comes to us with nearly 20 years’ experience with enterprise software and a career of product management, sales engineering, and product marketing. Goebel also believes that without giving those objects a voice, we are missing out on a significant constituent in the business-to-customer relationship.

Contact Center 78

Contact Center Connections Competitive Advantage Technology 78

Lumoa

JANUARY 19, 2023

User experience design, to be able apply concepts such as human-centered design to cross-functional projects. Project management, to ensure that projects are well organized, completed on time and meet key metrics. Communication and problem-solving, to promote the team initiatives and manage change within the organization.

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

ClearAction

OCTOBER 2, 2017

Customer Experience Professionals’ Essential Toolkit optimizecx. Customer experience tools are just as important to success as a carpenter’s tools are. Likewise, customer experience professionals need to master basic customer experience tools to get the job done.

Customer Experience Professionals 78

Customer Experience Professionals Customer Experience Customer Journey Mapping Presentation 78

Pointillist

APRIL 26, 2018

Barriers to Creating a Single Customer View. As per a Harvard Business Review Analytic Services study of more than 400 customer experience executives, one of the top challenges of customer experience management is achieving a single customer view. This is the process of customer identity matching.

Customer Experience 72

Customer Experience Events Touchpoint Customer Journey 72

CX Journey

MAY 3, 2016

The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. Metrics, Measurement, and ROI You can't manage what you don't measure.

Customer Experience 40

Customer Experience Customer Experience Professionals ROI 2011 40

Alida

SEPTEMBER 22, 2016

Alesha Rhinier, customer engagement project manager at Lancaster General Health/Penn Medicine, offered a similar tip, explaining that setting goals and planning your first survey helps inform what needs to be included in the profiling questionnaire. Unearth new revenue streams from customer feedback. Closing out #VCSummit day 1.

2016 267

2016 Innovation Marketing Insights 267

Customer Enthusiast

JULY 16, 2015

Just because someone is a manager doesn’t mean that he/she is aware of organizational purpose. If managers are themselves ignorant about purpose, then how can they be expected to inspire their staff to achieve their organization’s highest priority? You are not given initiative by your manager; you take it yourself.

Customer Experience 84

Customer Experience Reference Exceptional Customer Service Customers 84

Experience Investigators by 360Connext

OCTOBER 5, 2021

What Does a Customer Experience Professional Do? Customer experience professionals have many different titles and many different job descriptions. There are CX leaders who focus primarily on customer insights, like Voice of the Customer programs. The common thread among all these leaders?

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

Customer Bliss

JULY 7, 2016

That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. Here’s a picture of the Northern Lab: Customer Experience Podcast Lessons: Journey-Mapping, Specifics, And Guiding Others. Fearlessly, with no holds barred.

Customer Experience 141

Customer Experience Chief Customer Officer Insurance B2C 141

ChurnZero

APRIL 5, 2019

Our inaugural Atlanta Leadership Hour featured four discussion topics led by area Customer Success leaders. With the event wrapped up, our participants left with great takeaways to share with their own C S teams. Here are just a few of our favorite tips that we wanted to share with the larger Customer Success community.

Customer Success 40

Customer Success Customer Centricity Leadership Webinar 40