Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Selling is about helping customers make buying decisions that are in their best interests.

Sales 52

Sales Culture Management Leadership 52

Customer Bliss

MAY 23, 2017

While they hold numerous events throughout the year, their benchmark event is The Belmont Stakes. In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” as Event Marketing Supervisor; and Paramount Pictures as Executive Director of Publicity/Marketing. About Lynn.

Sports 142

Sports Events 2014 2015 142

Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? We’ve compiled a CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. June 2019 CX Events and Conferences. The Customer Service Summit.

Events 40

Events 2019 2020 Customer Experience 40

Experience Investigators by 360Connext

NOVEMBER 20, 2014

While with traditional enterprise sales the customer is paying for a one-off purchase that may or may not go hand-in-hand with an annual service fee, SaaS companies are constantly having to cultivate the customer relationship if they are to stay in business. Success means moving the relationship beyond the sale.

Customer Experience 302

Customer Experience Chief Customer Officer Events 2003 302

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. But until then, qualifying startups can use their sales enablement application at no cost.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Follow on LinkedIn

2023 207

2023 Customer Service Contact Center Customer Centricity 207

BirdEye

JULY 5, 2023

This marketing strategy isn’t about short-term wins or sales transactions; instead, it focuses on long-term customer retention. Why does relationship marketing work? Relationship marketing works as it helps you understand your audience better and allows you to stay in constant touch with your customers.

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

Oracle

SEPTEMBER 19, 2018

Here are 5 of the upcoming, must-see sales-focused sessions. You can also view the full sales session catalog here. General Session: The Latest CX Innovations for Sales. What does the future hold for sales professionals? Your Roadmap of the Future for Sales and Service. Ready to register for Oracle OpenWorld today?

2018 49

2018 Sales Roadmap Loyalty 49

One Millimeter Mindset

SEPTEMBER 6, 2018

That critical time-period, the post-sale handoff of the contract for execution, involves more than a digital document passing through a CRM. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. Everyone who takes care of the customer, post-sale.

Customer Retention 48

Customer Retention Sales Workshop Events 48

BirdEye

MAY 3, 2023

B2B and B2C marketing channels need customized approaches for best results in terms of language, creative design, brand positioning, messaging, etc. When done correctly, both are great for developing customer relationships, building trust in your brand, and getting high-value conversions.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Totango

JULY 19, 2022

How Your Customer Success Platform Can Replace Your CRM. Recurring-revenue businesses succeed by nurturing customer relationships over the entire lifecycle. However, a traditional CRM focuses just on the transaction stage of the customer relationship rather than cultivating growth across the entire customer journey.

Customer Relationships 89

Customer Relationships Customer Success Events Customer Relationship Management 89

Amity

MARCH 29, 2016

Managers intuitively recognize new customer relationships should start on a positive note. Creating a beneficial customer experience, especially at the very beginning, pays dividends. What happens up front tends to set the stage for the entire relationship. Their instincts are well-founded. Nothing can be left to chance.

Customer Relationships 67

Customer Relationships 2001 2010 Loyalty 67

Team Support

JUNE 18, 2020

In Part 1 of this series, we discussed some strategies for helping to navigate new B2B (business-to-business) customer relationships during uncertain economic times. But what about existing customers? Be the rock they can rely on and work with them to create avenues of mutual success.

Sales 59

Sales B2B Customer Experience Management 59

RapportBoost

NOVEMBER 5, 2018

RapportBoost to Showcase New Chat Sales Boosting Platform at Booth #318 at ICMI Contact Center Demo Nov. – Company to showcase new chat sales boosting SaaS product and celebrate inclusion of Heidi Rote with valued client Jenny Craig USA in the organization’s 2018 “Movers & Shakers” list – Los Angeles, CA.

Sales 40

Sales Contact Center 2018 Average Handle Time 40

Gainsight

APRIL 22, 2024

She accomplishes this by tracking each phase of the SPACES Framework: Support Product Acquisition Content Engagement Success “If you can show that we were one of these touches to make the sale, you can really show the impact of your community at that level,” says Baxi. To watch the full panel discussion, click here.

2024 52

2024 Metrics Customer Relationships Customers 52

Experience Investigators by 360Connext

JUNE 22, 2021

Business leaders, in fact, have not been trained, educated or even asked to consider customer experience. Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. Ask for what might be missing.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Beyond Philosophy

MARCH 31, 2015

Branches allow for direct contact with individuals and businesses important for the sales of financial services. Branch staff are both well-trained and equipped with high tech devices (they have “mobile concierges”, with iPads and headsets) for making customer inquiries and transactions go smoothly and efficiently.

Banking 124

Banking Customer Relationships Financial Magazine 124

Optimove

MARCH 26, 2024

KeyNote: Neil Hoyne , best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” and Senior Fellow at the Wharton School and Chief Strategist at Google, shared his insight into how brands can create deep customer relationships. Discover which level you are on and how you can move up.

2024 64

2024 Connections 2025 Download 64

Alida

SEPTEMBER 14, 2018

In a fast-moving world where customer expectations are constantly changing, the best way to future-proof your company is to orient your business around the voice of the customer. That’s the key messages from Scott Miller, CEO of Vision Critical, when he delivered his keynote at the 2018 Customer Intelligence Summit.

Entertainment 133

Entertainment Customer Relationships 2018 Insights 133

Alida

JUNE 30, 2017

Vehicle sales are softening, and car ownership is down, especially among younger consumers. While the new paradigm of CASE (Connected, Autonomous, Shared, Electric) vehicles is expected to generate new economic opportunities, the picture for the legacy manufacturer/franchise dealer sales model is alarming.

Automotive 138

Automotive 2025 Customer Relationships 2017 138

Totango

FEBRUARY 14, 2020

Talk of customer success (CS) abounds in today’s customer-centered economy. It’s vital, as it is the CS team that works with customers after that critical first sale and keeps them coming back for more. CS teams, meanwhile, can benefit from events that would help customers, such as webinars, meet-ups, and industry events.

Customer Success 98

Customer Success Marketing Events Customers 98

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Is customer experience worth it? C-level leaders want to know if customer experience (CX) is worth the investment. Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. This often gets translated into the following business text: SALES!

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

Totango

JULY 5, 2022

Customer health scores can help you assess whether your customers are seeing value in your product, determine churn risk and spot opportunities. Customer health score is a key performance indicator (KPI) designed to determine whether your customer relationship is “healthy” or “at-risk.”

Customer Success 97

Customer Success Net Promoter Score Events Customer Relationships 97

Customer Bliss

OCTOBER 5, 2017

There’s also this, from that Wired article (the last link): There are still numerous outstanding questions, particularly about what Equifax general counsel John Kelly knew about the breach when he approved nearly $2 million in company stock sales for three executives at the beginning of August. Equifax messed up.

Customer Experience 234

Customer Experience Customers Events Culture 234

Education Services Group

FEBRUARY 9, 2021

Today’s tech tool face-off is brought to you by one of the biggest debates in Customer Success – the familiar face of a Customer Relationship Management (CRM) system, versus purpose-made Customer Success tools. They help manage the internal workflow of sales teams and can even include marketing automation features.

Customer Success 52

Customer Success Sales Customer Relationships Events 52

Retently

APRIL 5, 2024

It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home. Traditionally retail refers to the sale of goods and services through physical stores.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? Business development is identifying prospects and looking for ways to reach prospects.

2023 98

2023 Return on Investment Social Media Sales 98

SurveySparrow

DECEMBER 8, 2023

A lead is a potential customer in the early stages of the customer journey , showcasing a level of engagement that warrants further exploration and cultivation. It is a foundation for businesses to initiate meaningful interactions, ultimately converting this interest into a lasting customer relationship.

Social Media 52

Social Media Webinar Customer Centricity Events 52

Totango

JANUARY 30, 2020

Still, considering customer success vs account management reveals some insight into the contributions of both roles. CSMs maximize customer ROI through proactive engagements that help the customer realize value from the product. Using Customer Success Software. Customer Success vs Account Management: Equal Partners.

Customer Success 71

Customer Success Management Net Promoter Score Metrics 71

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. ChurnZero is proud to be a Gold sponsor of the event. Leading Customer Success Summit 2020 Date: April 8, 2020 Location: Portland, OR.

2020 72

2020 Customer Success Events Workshop 72

ChurnZero

AUGUST 14, 2020

Using third-party integrations to bring company-wide customer data into a central hub that’s designed to automate and optimize a Customer Success Manager’s output is when Customer Success really becomes a force to be reckoned with. Customer Relationship Management (CRM) Software. Sales or Sales Operations.

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

Totango

JANUARY 30, 2020

Still, considering customer success vs account management reveals some insight into the contributions of both roles. CSMs maximize customer ROI through proactive engagements that help the customer realize value from the product. Using Customer Success Software. Customer Success vs Account Management: Equal Partners.

Customer Success 63

Customer Success Management Net Promoter Score Metrics 63

CSM Magazine

JANUARY 17, 2024

It has become an integral part of business communication both internally and externally in fields as diverse as interviewing, on-boarding and training new recruits, security, marketing and sales, customer support and relationship management, managing work-flows, and organizing pan-organization events across geographies and time zones.

Communication 52

Communication 2023 Social Media Travel 52

Integrity Solutions

APRIL 16, 2021

But every organization has the ability to build a strong customer-centric culture- and it doesn’t have to be complex. Disruptors, emerging trends and unexpected events — like a pandemic, for example — can throw a wrench in your carefully thought-out strategy. The business environment is never static.

Customer Centricity 121

Customer Centricity Culture Competitive Advantage Customers 121

CSM Magazine

FEBRUARY 22, 2022

Freshdesk (customer helpdesk software). Freshdesk is one of the best customer experience tools for IT companies. It is a help desk software for post-sales support and allows your customers to submit their complaints and feedback, which you and your team can address at any time. Below are 8 great CX tools for IT companies.

Customer Experience 52

Customer Experience Multi-Channel Social Media CEM 52

Gainsight

JANUARY 4, 2021

Customer Onboarding: From Implementation to Time to Value. Customer Experience. Scaling Customer Success. Managing Customer Relationships. Launching Customer Success. How To Do a Quick Customer Success Platform Launch. Creating the Complete Customer Success Team ( Listen to the podcast episode ).

2021 111

2021 Customer Success Webinar Multi-Channel 111

eGain Blogs

OCTOBER 29, 2021

While it is disappointing to not be able to meet our peers, colleagues, and experts in person, an online event does give us the flexibility to attend and switch between as many sessions as we like! KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. Connect with our team over chat at any time.

2021 93

2021 Connections Workshop Innovation 93