CustomerSuccessBox

DECEMBER 6, 2021

With the rising prominence of Customer Success, you need to be in power with the industry. Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. Customer Success Conference 2022 by TSIA. CS 100 Summit. Date- October 17th–19th, 2022.

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2022 Events Customer Success Contact Center 52

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. I am therefore very excited to be able to share the news that Incite Group’s Customer Service & Experience Summit Europe (18-19 Sept) comes to London for the first time. Basic support resolution is not enough.

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Events Customer Service Customer Experience Customer Care 49

CustomerSuccessBox

AUGUST 25, 2022

Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. However, with the onset of the COVID pandemic, various aspects of customer service and experience drastically changed. Customer Success Festival. Customer Contact Week. Customer Contact West.

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2022 Events Customer Success 2023 52

Tricia Morris

OCTOBER 19, 2015

CRMUG Summit 2015 landed record-setting attendance numbers recently with Microsoft Dynamics CRM users across sales, marketing and service converging to share use cases, tips and successes in their areas of expertise. Service is a Growing CRM Investment. Knowledge is Power in Service and Support.

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Wireless Customer Service 2015 2016 89

Kustomer

APRIL 15, 2020

Customer service and customer experience organizations are not operating like they were just one month ago. Teams are not simply thinking about great customer service anymore, they are thinking about working remotely, doing more with less, and building customer loyalty more so than ever before.

Net Promoter Score 52

Net Promoter Score Customer Experience Travel Events 52

Kustomer

APRIL 15, 2020

Customer service and customer experience organizations are not operating like they were just one month ago. Teams are not simply thinking about great customer service anymore, they are thinking about working remotely, doing more with less, and building customer loyalty more so than ever before.

Net Promoter Score 52

Net Promoter Score Customer Experience Travel Events 52

COPC

NOVEMBER 5, 2021

hosted as part of this fall’s Execs In The Know’s Customer Response Summit. During the interactive workshop, customer experience (CX) leaders from over 40 top brands collaborated on how their organizations are reevaluating and redesigning their outsourcing strategies this year and next. WFH Insights.

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Contact Center Workshop White Paper 2021 52

Totango

APRIL 25, 2019

Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of its 2019 Customer Success Summit Conference. . He ended with a challenge and a promise to customer success leaders – The Results are In!

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NPS Connections Events Customer Centricity 54

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. Here are the much-awaited customer experience conferences of 2020. 2020’s right around the corner.

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2020 Customer Experience Workshop Events 52

Alida

OCTOBER 2, 2018

The state of customer experience (CX) is languishing because companies are making seven critical CX transformation mistakes. At the 2018 Customer Intelligence Summit , Forrester Principal CX Analyst Rick Parrish laid out these common errors but said it’s easy to sidestep these problems if you know what to look for.

Customer Centricity 147

Customer Centricity Financial Contact Center Interaction 147

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. It’s also a great opportunity to meet and network with peers within the Customer Success community. Below you’ll find the chronologically ordered top ten conferences Customer Success professionals should attend in 2020 to help grow their careers.

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2020 Customer Success Events Workshop 72

CSM Magazine

AUGUST 22, 2019

The customer service department is too often referred to as “just a cost center”. As experience overtakes price and product as a key brand differentiator, customer service is being recognized as the face of, and driver for, organization-wide strategy. The board includes: EVP, Global Customer Care, Mastercard.

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Customer Service Strategies Customer Service Airlines Chief Customer Officer 40

Chattermill

JULY 15, 2018

The Best Customer Experience (CX) Events You Can Still Go To This Year. Customer Experience. The best customer experience events you can still go to in 2018. They get loyal customers who promote their businesses for them, and the customers get experiences that consistently meet or even exceed their expectations.

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Events Customer Experience 2018 B2B 40

ClientSuccess

AUGUST 30, 2018

As we’re less than two weeks away from the 2018 CS100 Summit , we’re reflecting on some of the amazing messages we’ve heard over the years. Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical.

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Presentation Leadership Customer Success 2017 40

Gainsight

JANUARY 8, 2019

It’s the largest gathering of its kind in the world and this year they’re expecting 12,500+ attendees and 300+ speakers. Inspiring sessions, professional development—and did we mention they’re expecting 30,000 attendees this year? Technology & Services World (TSW) | May 6-8, San Diego, CA. Photo source: IBM Think.

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Events 2019 B2B 2018 45

Kustomer

JULY 24, 2020

With the coronavirus not ceasing anytime soon, what options do conference attendees have? Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Customer Contact Now Virtual Roundtable. CCW Online Summit: Customer Experience Trends, Challenges & Innovations.

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Events 2020 Workshop Roadmap 52

Alida

APRIL 27, 2018

Last week, 120 experience leaders in innovation, insights, customer operations and digital transformation gathered for the Chief Customer Officer Summit at the Park Hyatt Melbourne to discuss the state of customer experience (CX). This “change fatigue” directly impacts the experiences they shape for customers.

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Chief Customer Officer Leadership Innovation Books 133

Eptica

APRIL 12, 2017

Date: Wednesday, April 12, 2017 Shaping the future of customer experience. Author: Olivier Njamfa Given its importance to the bottom line, customer experience is high on the priority list of CEOs, CMOs and CIOs alike. Customers want to have a dialogue with brands, and that can only be based on empathy and emotion.

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Customer Experience 2017 Retail Contact Center 55

Gainsight

MARCH 25, 2021

Deloitte’s recent Digital Media Trends survey indicates that consumers who subscribe to a paid service now pay for five accounts, up from three before the pandemic. Peacock, HBO Max, Quibi (RIP) all launched in 2020 to an already crowded marketplace of over 15 unique television streaming services.

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2021 B2C B2B 2020 52

Kustomer

OCTOBER 22, 2020

to learn about the modern customer experience, and have some fun in the process. Attendees were able to gather insights from the brightest minds in the CX space, hearing perspectives from those that are not often heard from, and networking with their peers. Read on for our recap of Kustomer NOW, the modern customer experience summit.

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Sports 2021 2020 Loyalty 96

Think Customers

NOVEMBER 5, 2019

The future of customer service rests on an organization’s ability to recognize and meet customers where they are. Incite Group’s 9th Annual Customer Service Summit in Brooklyn focused on a growing and increasingly relevant platform: messaging. Where are you in messaging? But having a child takes work.

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Banking 2016 Insurance 2019 40

The DiJulius Group

AUGUST 26, 2015

TLC started a Patient Service Revolution – I always tell people that while the Secret Service Summit has the best speakers on Customer Xperience in the world, you will learn the most from the other companies and attendees in the audience. Everyone in attendance gets it, loves it, and lives it.

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Customers Customer Service 45

Bold360

JULY 27, 2017

It’s been a few weeks since Chatbot Summit Berlin , so a long enough period to take stock, follow up with new connections made on the day and reflect on its substance and position as the pre-eminent tech event for everything ‘Chatbot’-related. Funny thing is, it felt a little like the Emperor’s clothes.

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Multi-Channel Events 2013 Innovation 40

The DiJulius Group

NOVEMBER 19, 2014

2014 Secret Service Summit – Two weeks ago The DiJulius Group presented our sixth annual Secret Service Summit. As expected, we sold out with about 550 attendees, the most we have ever had! A world-class Customer service conference is […]. Customer Service'

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Customer Service 2014 Presentation Customers 40

Think Customers

AUGUST 8, 2016

Earlier this year while attending Walker Information's B-to-B Customer Experience Summit in Denver, I met an attendee from a financial services company whose role includes evaluating the customer experiences of the company to be acquired.

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Financial Culture Customers Information 40

Alliance by IFS

APRIL 2, 2019

Giving good service is no longer enough. To remain competitive, field service businesses must extend their value offering by delivering reliable service and delighting customers. Participants at the upcoming Field Service Summit in Coventry, England will explore the experience economy.

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Management Call Center Connections Customer Confidence 35

ijgolding

MARCH 28, 2017

In all honesty, my writing is very much inspired by my own experiences – either as a customer in my own right, or by interacting with the many people I have the good fortunate to interact with in practising my vocation! The Summit was attended by their customer facing teams operating in the Middle East and North Africa.

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Customer Experience Blog Customers Events 67

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

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2021 Events Social Media 2013 45

Bold360

JULY 27, 2017

On July 6th in London Nanorep held its first ‘End User Summit’ for our customers at WeWork Paddington. The structure of the event was built to allow for our customers to create a personal connection with us as a partner and more importantly to engage with each other. In all, Nanorep had twelve attendees across six brands.

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Events Fashion 2016 Travel 40

Qualtrics

FEBRUARY 13, 2019

The experience can be invaluable to your organization as you understand what drives your customers. The Brand & Marketing Track at X4 Experience Management Summit. Leading brands will share the experience management programs they’ve built to delight customers and employees. ContentTech Summit. Date: March 5-8, 2019.

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2019 Brands Marketing 2018 20

Kustomer

OCTOBER 22, 2020

to learn about the modern customer experience, and have some fun in the process. Attendees were able to gather insights from the brightest minds in the CX space, hearing perspectives from those that are not often heard from, and networking with their peers. Read on for our recap of Kustomer NOW, the modern customer experience summit.

Sports 52

Sports 2021 2020 Loyalty 52

Talkdesk

MAY 17, 2016

The Talkdesk team will be spending the day at The Village in San Francisco talking to forward-thinking business leaders and learning more about the future of the customer experience. That means you’ve missed the mingling, the refreshments and the attendee experience. Communication is the Heart of the Customer Experience (TaskUs).

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2016 Events Social Media Omnichannel 40

Grade.us

JULY 18, 2017

Small Business Owner’s Growth Summit Dates: September 20th-22nd. Link: Small Business Owner’s Growth Summit. Agenda: This event will be hosting a variety of topics, most notably: New Era Selling: Turning Reluctant Buyers into Loyal Customers You & Your Competition: How to Dominate the Competition & Win the Business!

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2017 Events Presentation Advertising 38

Confirmit

OCTOBER 9, 2017

The reason I can say this is that last week representatives of around 20 leading insurance companies joined us for Confirmit’s Fourth Annual Insurance Summit in New York. The information was extremely relevant to the challenges that the attendees face – whether their CX was mature or not. Voice of the Customer Company.

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Insurance Contact Center Events Presentation 40

Confirmit

OCTOBER 9, 2017

The reason I can say this is that last week representatives of around 20 leading insurance companies joined us for Confirmit’s Fourth Annual Insurance Summit in New York. The information was extremely relevant to the challenges that the attendees face – whether their CX was mature or not. Voice of the Customer Company.

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Insurance Contact Center Events Presentation 40

Alida

AUGUST 15, 2016

At the 2016 Asia Pacific Customer Intelligence Summit in Sydney , I had the pleasure of delivering a presentation to 200 client-side market research professionals and their stakeholders from all over the region. Automation, customer centricity and the need for speed—subjects I cover in my e-book—are present everywhere.

Marketing 0

Marketing 2016 Books Customer Centricity 0

Avaya

JUNE 17, 2016

Avaya held its first Avaya Breeze Summit and Hackathon using Engagement Designer at the event and the results couldn’t be more exciting. One winner from Carlson Wagonlit Travel modified their website by adding a button which enables agents to connect with customers. Both apps were excellent.

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