8 Best Google Docs Alternatives for 2023
Knowmax
OCTOBER 4, 2023
The 8 best Google Docs Alternatives For 2023 1. Zoho Docs. Confluence 3. Quip 4 Dropbox Paper 5. 6 Notion 7.
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Release Notes: Private Docs Sites, Mailbox API Updates + More
Help Scout
JUNE 5, 2019
Use private Docs sites in Beacon. Now you can create Docs sites that can only be found and viewed through a Beacon. Quality: HTML tags were sneaking into the meta descriptions for Docs articles, but have now been banished. Did you know you can customize the labels used in Beacon and Docs? What’s New.
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Trending Sources
Encouraging Support Teams To Write Help Docs
Help Scout
JANUARY 12, 2022
This Ask Help Scout column includes advice on getting your customer service staff interested in writing more help documents — and creating space for them to do so. Read the full article
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How FAQ Software Can Help Your Small Business
Help Scout
AUGUST 3, 2021
Some tools may be available as standalone products, while others, like Help Scout’s Docs , are part of a more comprehensive platform which includes other support tools like a shared inbox and live chat. Below are a few of Docs’ key features. Simple content creation With Docs, you’re able to create new articles in minutes.
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96 Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Help Scout
AUGUST 22, 2023
Facebook Messenger channel app, restricted Docs, a brand new Docs editing experience, importing capabilities, and more. Introducing the newest updates to the Help Scout platform! Read the full article
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Create Help Articles With Confidence Using the New Docs Editor
Help Scout
AUGUST 22, 2023
Through an improved article composition experience and key performance enhancements, the new Docs editor gives teams the ability to confidently create helpful knowledge base articles with ease. Read the full article
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Make Sure Every Customer Finds an Answer With Docs + Beacon
Help Scout
AUGUST 22, 2023
The Docs + Beacon integration helps your team provide personalized support so your customers can find answers how and when they need to. Read the full article
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5 Tips to Manage Remote Customer Support Agents
UJET
MARCH 17, 2020
The Google Docs suite , including Gmail, Google Docs, Google Sheets, and more, are perfect for office work needed and the built-in collaboration features make it easy to share with others. This means that their daily work will be completed on a laptop and connect through WiFi or a data connection.
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The Problem Isn’t the Employee, It’s the System
ShepHyken
FEBRUARY 3, 2021
The doc is running behind and patients in the reception area are becoming impatient. And it’s not the customer’s fault either. Most often, it’s the process. Here’s a simple example. Let’s make the assumption that the doctor has hired employees who are friendly and competent. One of them becomes angry and complains.
The 7 Best Knowledge Base Software + How to Choose One
Help Scout
AUGUST 24, 2021
For example, Help Scout offers Docs — which is knowledge base software — but it’s not sold on its own. Help Scout is a complete customer service platform, and one part of the platform is our knowledge base software: Docs. Docs also integrates seamlessly with our shared inbox.
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Set Up Your HubSpot CRM Like a Pro with Partner Support
CSM Magazine
APRIL 26, 2024
The CRM can integrate with thousands of other tools including WordPress, Google Docs, and Accelo (just to name a few). Identifying this before getting the CRM up and running will save you time in the future. Integrate with existing tools : One of HubSpot’s strengths is that it’s versatile.
CX process mapping: Kill a stupid rule
Customer Bliss
OCTOBER 27, 2016
He shared it with his boss in Google Docs. Tiers and tiers of sign-offs on simple decisions: I know someone who worked on a customer-facing one-pager once. A one-pager, mind you. Within about a day, 19 people had requested access to the document.
An Appetizer For My Latest Doc: Mind The Cloud Skills Gap
Forrester's Customer Insights
MARCH 24, 2020
Last week I published, “Mind The Cloud Skills Gap.” I didn’t end that declaration with an exclamation mark but really that’s what I feel—excitement! It’s my first Forrester report 2. The report covers a topic that many clients are asking about – What do we do when we want to build a cloud […].
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The Future Of Documents: Content Creation Is Ripe For Its Own Digital Disruption
Forrester's Customer Insights
DECEMBER 15, 2020
I remember the first time I saw a Google Doc. It was sometime in 2008, and people interested in collaboration and “Enterprise 2.0” on Twitter were circulating a link to a list of like-minded tech professionals. I clicked on the link, and my jaw dropped. The document looked like it was alive. There were about […].
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Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
Help Scout
AUGUST 22, 2023
Release Notes is our quarterly update that highlights recent product improvements we've made so you can easily stay up to date on what's new in Help Scout. Read the full article
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Introducing the Delighted Autopilot API
delighted
APRIL 20, 2021
Detailed Autopilot API docs: Getting your current Autopilot configuration Listing all the people in Autopilot Adding people to Autopilot Removing people from Autopilot. Check out the Help Center to learn more about setting up Autopilot. Inspired to start collecting feedback?
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10 Best Jotform Alternatives & Competitors in 2022
SurveySensum
OCTOBER 12, 2022
Live chat, webinars, emails, help docs, 24*7 support, and training for the free users. Help docs, webinars, free training, and 24×7 support. Yes, free plan for personal use that includes email, unlimited tasks, and members, collaborative docs, etc. . Starting $49/ month. Yes – Free plan. Yes – Free plan.
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5 Support Tools to Improve Customer Experience
GetFeedback
JANUARY 24, 2019
If they want to add a new support doc or update an existing one, will this be easy to do? You need to find something that is easy to use for your customers, meaning they can easily find what they’re looking for. But you also need to make sure that the knowledge base is easy for your team to update.
Customer Story: Upstream Tech
Help Scout
APRIL 27, 2021
Implementing Upstream Tech’s products has also been made easier with Docs , where they’ve created an easy to navigate library for their customers. Docs are also integrated with Help Scout’s shared inbox , where they can find and attach documents to customer emails without leaving the conversation. Upstream Tech’s favorite features.
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10 Best Product Feedback Tools to look for in 2023
SurveySensum
JANUARY 5, 2023
Live chat, email, phone, help doc. Also, you can add collaborators like Google Docs, Google Sheets, etc. Live chat, email, phone, help doc. 24/7 online support and community forums. Userpilot . Live chat . Visit their website . Survicate. $89/month. Email, live chat . UseResponse . Live chat, help desk, knowledge center .
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Gaming Library mo
Optimove
OCTOBER 22, 2020
Technical Docs. View the Docs. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Beginner and advanced resources to help users maximize their success with Optimove. Visit the Academy. API documentation, integration guides and other Optimove technical implementation info.
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Retail Library bo
Optimove
OCTOBER 22, 2020
Technical Docs. View the Docs. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Beginner and advanced resources to help users maximize their success with Optimove. Visit the Academy. API documentation, integration guides and other Optimove technical implementation info.
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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success
UJET
NOVEMBER 19, 2020
Each coworker starts by writing their own version in a Word doc, and then they send their respective drafts to each other. Traditional contact centers integrate with the CRM but also store a second set of customer data within their systems. Imagine that your CRM and your contact center are two remote coworkers collaborating on a document.
Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success
UJET
NOVEMBER 19, 2020
Each coworker starts by writing their own version in a Word doc, and then they send their respective drafts to each other. Traditional contact centers integrate with the CRM but also store a second set of customer data within their systems. Imagine that your CRM and your contact center are two remote coworkers collaborating on a document.
Retail Library bo
Optimove
OCTOBER 22, 2020
Technical Docs. View the Docs. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Beginner and advanced resources to help users maximize their success with Optimove. Visit the Academy. API documentation, integration guides and other Optimove technical implementation info.
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Gaming Library mo
Optimove
OCTOBER 22, 2020
Technical Docs. View the Docs. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Beginner and advanced resources to help users maximize their success with Optimove. Visit the Academy. API documentation, integration guides and other Optimove technical implementation info.
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40 What If Marty McFly Traveled Back to the Actual Future?
Think Customers
OCTOBER 20, 2015
Today's the day Marty McFly and Doc Brown arrive from the past to change the course of history once again. Yet, while we probably won't see Doc's DeLorean (or any other car, for that matter) zipping through the air any time soon, fans across the Internet can't stop comparing fictional 2015 with the real thing. That's right.
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Atlas Highlights - November 2021
Lithium
NOVEMBER 2, 2021
A Chatbot for the Dev Doc Portal We've added Maia the Khoros chatbot to developer.khoros.com. Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, type "Customer Access" into Maia's chatbox. Read on to learn what this means for you.
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4 Things Customers Hate When They’re Looking for Help
Kayako
SEPTEMBER 6, 2018
You go to look at the product that you have in your hands and note that all of the images are also outdated, and you can’t even find some of the things referenced in the doc. If they are looking for docs, keep your docs updated; if they are looking for a refund or manual service, treat them with kindness, honesty, and integrity.
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Get your Customer Onboarding right- Alex Farmer
CustomerSuccessBox
DECEMBER 13, 2021
When the deal is signed, will they get an email out of the blue from the onboarding manager asking them to fill out a 10-page word doc they’ve never seen before ? Or maybe a list of customer prerequisites they need to have in place? How about a video thank you message from the account exec and a video intro to the onboarding manager?
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Joe Exotic VS the Coronavirus
NetBase
APRIL 2, 2020
Though, when we create a Brand Passion Index, equally flamboyant wildlife enthusiast and habitat operator, Doc Antle is who the masses truly love.
The Beginner’s Guide to Help Scout
Help Scout
AUGUST 22, 2023
You’ll learn all the fundamentals of the platform, from managing your mailbox to creating self-service support with Docs, Beacon, and more. This guide will walk you through how to get started with Help Scout. Read the full article
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Top 10 B2B SaaS Feedback Software
SurveySensum
AUGUST 3, 2023
5) AskNicely Contact AskNicely Free trial available Live chat, email, phone, help doc 4.7 (5) 5) SatisMeter Start at $199 / month Free trial available Help docs, blog, etc. 5) Medallia Contact Medallia Free trial available 24/7 support 4.4 (5) 5) CustomerGauge Contact CustomerGauge Free trial available Resource center, ticketing 4.6
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Why Help Desk Software Is a Must-Have for Small Businesses
Help Scout
JUNE 1, 2021
You can also set up self-service and proactive support solutions using our Docs and Messages features. Centralized communication: No matter where your customers contact you from, we’ve got you covered. Manage email, live chat, and phone conversations all in one place.
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97 Just Stop It!
ShepHyken
JULY 26, 2017
The doc says, “Then don’t do that.”. There’s an old joke that goes something like this: A guy goes to the doctor. He raises his arm and complains, “It hurts when I do this.” In other words, “Stop it!”. That reminds me of a very funny video I saw on YouTube that features comedian Bob Newhart. It’s called “Stop It!”.
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The Top 4 Customer Experience Challenges and How to Overcome Them
GetFeedback
OCTOBER 14, 2019
How many times have you found a doc that you think answers your questions only to discover that all of the images are out of date, or the text refers to a feature that no longer exists? . Unfortunately, though, the challenges associated with searching for or through documentation actually account for 21.3% of productivity loss.
Building an Onboarding and Training Program in Customer Support
Kayako
FEBRUARY 28, 2018
Good docs right from the start. Continue updating docs. Similarly, as they create internal resources, they will also expand their skills to be even better at writing docs for the outside world. Consider the three below as entry points as you get more detail in creating a training program that works: Set up documentation.
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Some kudos for our customer experience blog
Customer Bliss
JUNE 8, 2017
MailChimp (emailing), various podcast recording tools including good ol’ Skype, and Google Docs/Drive for multi-location community. I’m in Bellevue or traveling, Juergen is in Tampa or New Jersey, and Ted is in Texas.
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How to write a business plan, examples, and a free template
BirdEye
APRIL 3, 2023
Does Google Docs have a business plan template? Google Docs don’t specifically offer business plan templates. But you can find plenty of free third-party templates for Google Docs, Google Sheets, and Google Slides online.
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ChurnZero product release notes: Q1 2023
ChurnZero
MAY 18, 2023
Capture, organize, and share deeper customer insights with Notes The days of sifting through scattered sticky notes, google docs and third-party notetaking apps for a customer’s note history are gone. With ChurnZero Notes, CS teams can take long-form notes at the account and contact levels to log key customer information and actions.
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Release Notes: Private Docs Sites, Mailbox API Updates + More
Help Scout
AUGUST 22, 2023
Regular update announcing new Help Scout features and product improvements. Read the full article
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Good to Grow: Help Scout Celebrates its 10th Year
Help Scout
APRIL 27, 2021
Launched Docs. Donated to The Nature Conservancy. Help Scout through the years. We started working on the idea for Help Scout. Help Scout launches during Techstars in Boston. customer conversations. Profitable with. First team retreat with 12 people. 40+ people in 23 cities and 7 countries. Raised $12m from Foundry Group and Converge.
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80 AskNicely and Zapier – because MORE is more when it comes to NPS.
AskNicely
FEBRUARY 9, 2017
Posting into organisational tools like Google docs can also help increase not only visibility but also increase the usability of your NPS data. If you use one of these tools daily, then it’s a great way of boosting awareness and focus across the business – try our Zap template for Slack.
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4 Reasons Why Phone Answering Service Is A Must For These 5 Industries
Magellan Solutions
SEPTEMBER 28, 2021
When you outsource that specific operation to a third-party provider, you can docs on your objective to deliver excellent customer satisfaction. While online platforms provide direct consumption for customers, you cannot remove the phone answering service to the equation. That you have to ensure you got it covered. . Medical Facilities.
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