Calabrio

FEBRUARY 18, 2022

Selection of the right platforms and technology is vital for the success of a modern business, however it is not an activity that is undertaken regularly. Often the solution choices and technology options evolve so rapidly that the criteria used in previous selection processes have become outdated and no longer fit for purpose.

Management 52

Management 2022 Contact Center Return on Investment 52

CSM Magazine

FEBRUARY 17, 2022

Selection of the right platforms and technology is vital for the success of a modern business, however, it is not an activity that is undertaken regularly. Often the solution choices and technology options evolve so rapidly that the criteria used in previous selection processes become outdated and no longer fit for purpose.

Management 52

Management 2022 Return on Investment Download 52

Optimove

JULY 12, 2023

Download Now: All you need to know about mobile marketing Download Now>> Which types of SMS Marketing are right for you? Download Now Benefits of SMS Marketing There are many benefits to SMS marketing for businesses, which arguably outweigh the downfalls.

Marketing 52

Marketing Events Download Return on Investment 52

Optimove

JULY 20, 2023

Guide to Advanced Customer Segmentation Download Now>> Why is email deliverability important? If you focus on improving deliverability, you will maximize the return on investment (ROI) of your email marketing campaigns. Download Now How can Optimove’s email deliverability solution Help You Grow Your Business?

Metrics 40

Metrics ROI Return on Investment Download 40

ViiBE Blog

FEBRUARY 28, 2022

Download now Live chats are confidently becoming an essential tool for any digital business. No download, installations, or plugins are required thanks to WebRTC technology. Co-browsing empowers experts while ensuring that customers are satisfied with the assistance and increasing the first-call resolution rate.

2021 52

2021 Download E-support 2022 52

Hero Digital

DECEMBER 27, 2018

Multifaceted Technological Issues. There are no easy answers to the technology questions associated with creating a seamless customer experience. This large number of martech options leads to virtually endless permutations of technology combinations available to enhance the customer experience. Corner Office Support.

2019 40

2019 E Commerce E-support Return on Investment 40

CSM Practice

FEBRUARY 24, 2020

As a business leader , you can use these customer success team performance metrics to measure the ROI of the customer success team. Customer advocacy is no doubt crucial to gaining new customers in both services and technology companies. Customer Financial Metrics. 5. Advocacy Activity. 9. Quarterly Expansion Revenue.

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59

Gainsight

JUNE 9, 2021

We’ve put together a synopsis of today’s content so you can get an easy download of what folks were streaming today. Major Takeaways: As PTC transformed their model to SaaS, they had to balance current and new customers while dealing with disruptive technologies that required varying levels of support. The answer?

Chief Customer Officer 52

Chief Customer Officer 2021 Customer Success Sales 52

ChurnZero

MARCH 24, 2020

One essential tenant of using hierarchy effectively should be to empower your customers and showcase the ROI they have created for their organization through using your product. But how do you systematically ensure they are maximizing their return on investment? Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Webinar 60

Webinar Return on Investment Customer Success Customers 60

Alliance by IFS

JUNE 3, 2019

But today, 72% of field service leaders see AI as a central technology tool. In fact, a recent Astea-sponsored Field Technologies whitepaper, Artificial Intelligence Gets Real in Field Service , reports that: 60% of surveyed respondents believe that AI is currently powerful enough to drive business processes. AI will create a 1.2%

Return on Investment 37

Return on Investment Leadership Download Technology 37

LiveChat

OCTOBER 31, 2019

Thankfully, with the use of automation technologies, you can eliminate time-consuming and error-prone manual processes while leveraging a large amount of customer data to deliver a responsive and personalized customer experience. Automation technologies can help you turn a large amount of customer data into actionable insights.

Loyalty 57

Loyalty Call Center Return on Investment Consumers 57

Playvox

JUNE 6, 2023

Since it’s likely your CFO will be involved in the call center business, financial models, and financial decision and approval process for technology investments, it’s critical to translate those benefits into language that “speaks CFO.” Invest in technology to bridge the gap between CX and EX (employee experience).

Contact Center 66

Contact Center Return on Investment ROI Financial 66

Alliance by IFS

OCTOBER 8, 2015

Astea International has released a new white paper, Mobilizing Field Service Management , that outlines the benefits of mobilizing field service, and tips for creating a mobilization strategy that can incorporate emerging technologies. For more information, you can download the white paper here.

White Paper 24

White Paper Return on Investment Competitive Advantage 2014 24

Alliance by IFS

DECEMBER 3, 2019

Download the Astea-authored whitepaper to see how IoT is Driving Field Service Transformation. To exceed these demands, field service organizations (FSOs) are leveraging new processes and technologies to adopt a more proactive approach to service. Download eBook The post Field Service and the IoT appeared first on Astea.

Return on Investment 26

Return on Investment Download ROI 2020 26

Inbenta

SEPTEMBER 6, 2022

Although return on investment (ROI) is always a key metric, if your project takes months or a year to be completely functional, the value of the investment might decrease. Third, and most importantly: the technology itself. Are, then, chatbots really worth the investment and time? We’ll analyze them below.

Insurance 52

Insurance Marketing Return on Investment Technology 52

Confirmit

DECEMBER 4, 2018

Our program building blocks are: Horizons : Technology platform that underpins our VoC solutions. Compass : Consulting, services, and support to help you to Define, Deliver, and Drive your CX program to achieve long-term business improvement and tangible Return on Investment (ROI). What are Confirmit’s Accelerators?

B2B 40

B2B Return on Investment Download Consulting 40

West Monroe

JANUARY 23, 2022

In turn, utility decarbonization goals require continued investments in several areas, including energy efficiency, demand response, and renewable energy resources; beneficial electrification; alternative transportation; and cyber protection as more technologies are added to the grid and the grid becomes more dynamic.

2022 40

2022 Transportation Telecommunications Wireless 40

BirdEye

APRIL 24, 2023

Simply put, it’s the strategic use of online platforms and technologies to promote products or services and drive business growth. This enables businesses to optimize their efforts and achieve a better return on investment (ROI) compared to traditional marketing methods.

Marketing 93

Marketing Social Media B2C Advertising 93

Magellan Solutions

JUNE 1, 2021

Failure to adapt to technology creates a huge problem, especially for small and midsize companies. They add that as technology continues to develop, the channels to reach clients will also change. And as expected, Facebook is the most downloaded application on iPhones, Blackberrys, and phones running Windows Mobile.

Customer Service 52

Customer Service Social Media Call Center 2025 52

Comm100

NOVEMBER 13, 2022

Chatbots provide exactly this and, now powered by improved technology and AI, consumer acceptance is growing fast. Find out how much money a chatbot could save your organization with our Chatbot ROI Calculator. The technology they are powered by depends on the type of chatbot – more on this in chapter 3. Immediate support.

E-support 52

E-support ROI Healthcare Books 52

Comm100

MAY 13, 2020

It should be easy to implement, and provide a solid return on investment (ROI). When searching for an omnichannel customer service provider, choose one that lets you apply this technology across other channels like SMS texting and social messaging. . Free Download: Mastering Omnichannel CX: A Success Guide.

Omnichannel 59

Omnichannel Download Return on Investment Customer Engagement 59

CSM Magazine

NOVEMBER 8, 2019

“The responses show that there is much to consider when looking at CRM including business strategy, technology, budget, change management etc,” explains John Cheney, CEO and Founder of Workbooks. “A A CRM project requires a focus on technology, people and processes; only when all three are in harmony will you truly maximise your ROI.”.

2019 45

2019 ROI Return on Investment Customer Relationship Management 45

Ecrion

OCTOBER 29, 2019

Since technology today is so expansive, you have more tools at your disposal than ever. With this in mind, one of the best investments you can make is in a customer communications management (CCM) platform. As a business you need to always be able to help your customer at the drop of a dime. The Software is Cloud-Based.

Return on Investment 52

Return on Investment E-support Communication Social Media 52

ProProfs Chat

OCTOBER 30, 2021

A B2B example for this can be a customer who downloaded your free marketing guide. Technology plays an important role in marketing. According to the role of technology in customers’ lives, you can make segments to learn who is an early adopter and who is a slow one. As the performance improves, you get better ROI.

Marketing 95

Marketing E Commerce Social Media B2B 95

Currency Alliance

OCTOBER 4, 2023

Today, however, loyalty program members can be identified when making purchases by various means, which have been evolving over the years, and this is accelerating as mobile technology matures. The brand must also minimize delays in processing because the customer experience would suffer if points are issued weeks after a purchase.

Loyalty 59

Loyalty Loyalty Programs Retail Banking 59

Bold360

NOVEMBER 30, 2016

Chat bots, in their most basic form, aren’t really new in terms of technology, but chat bots are suddenly becoming massively popular thanks to massive adoption of messaging services like Facebook Messenger, and brands aren’t wasting the opportunity to get in on the action. This is the functionality that will offer a real return on investment.

Definition 104

Definition ROI White Paper 2016 104

Storyminers

AUGUST 21, 2018

People of all ages enjoy downloading an app that provides a loyalty program, offers discounts or gives other perks to users. Encourage your customers to download the app and then track their purchases. For younger people, technology they can interact with, such as an app, might be the best draw. Create an in-Store App.

Customer Experience 49

Customer Experience Social Media Advertising Return on Investment 49

Storyminers

AUGUST 21, 2018

People of all ages enjoy downloading an app that provides a loyalty program, offers discounts or gives other perks to users. Encourage your customers to download the app and then track their purchases. For younger people, technology they can interact with, such as an app, might be the best draw. Create an in-Store App.

Social Media 40

Social Media Customer Experience Advertising Return on Investment 40

Currency Alliance

MARCH 9, 2021

Most loyalty marketers aren’t thinking of headless loyalty platforms yet, but they should be, because headless loyalty and headless commerce are the future of technology for consumer brands. The loyalty industry still operates mostly on tightly-integrated legacy technology platforms, in which changes are slow and expensive.

Loyalty 59

Loyalty Customer Engagement Engagement Banking 59