Calabrio

FEBRUARY 18, 2022

Selection of the right platforms and technology is vital for the success of a modern business, however it is not an activity that is undertaken regularly. Often the solution choices and technology options evolve so rapidly that the criteria used in previous selection processes have become outdated and no longer fit for purpose.

Management 52

Management 2022 Contact Center Return on Investment 52

CSM Magazine

APRIL 25, 2023

Rob Crutchington, CEO of Encoded, discusses three other key findings and how modern technology and payment orchestration can address the issues to help contact centres reduce costs, protect card data and improve customer experience. Rob Crutchington is Director of Encoded.

2023 52

2023 E Commerce Return on Investment ROI 52

CSM Magazine

FEBRUARY 17, 2022

Selection of the right platforms and technology is vital for the success of a modern business, however, it is not an activity that is undertaken regularly. Often the solution choices and technology options evolve so rapidly that the criteria used in previous selection processes become outdated and no longer fit for purpose.

Management 52

Management 2022 Return on Investment Download 52

Optimove

DECEMBER 4, 2023

Download Now: 9 creative email tactics Download Now>> Why is Email Segmentation Important for Marketing? This ensures that your marketing efforts are efficient and effective, delivering a higher return on investment. Enhanced Customer Experience: Segmentation contributes to a better overall customer experience.

Download 52

Download Metrics Definition Return on Investment 52

Confirmit

APRIL 9, 2018

Confirmit’s solutions are the most secure, reliable and scalable in the world, and provide technology and expertise that deliver high Return on Investment to leading companies across a range of industries. Download the fact sheet to find out: Why Confirmit has been driving the MR market for over 20 years.

Multi-Channel 40

Multi-Channel Return on Investment Download Financial 40

Confirmit

APRIL 9, 2018

Confirmit’s solutions are the most secure, reliable and scalable in the world, and provide technology and expertise that deliver high Return on Investment to leading companies across a range of industries. Download the fact sheet to find out: Why Confirmit has been driving the MR market for over 20 years.

Multi-Channel 40

Multi-Channel Return on Investment Download Financial 40

Confirmit

APRIL 9, 2018

Confirmit’s solutions are the most secure, reliable and scalable in the world, and provide technology and expertise that deliver high Return on Investment to leading companies across a range of industries. Download the fact sheet to find out: Why Confirmit has been driving the MR market for over 20 years.

Multi-Channel 40

Multi-Channel Return on Investment Download Financial 40

Optimove

JULY 12, 2023

Download Now: All you need to know about mobile marketing Download Now>> Which types of SMS Marketing are right for you? Download Now Benefits of SMS Marketing There are many benefits to SMS marketing for businesses, which arguably outweigh the downfalls.

Marketing 52

Marketing Events Download Return on Investment 52

BirdEye

APRIL 24, 2023

Simply put, it’s the strategic use of online platforms and technologies to promote products or services and drive business growth. This enables businesses to optimize their efforts and achieve a better return on investment (ROI) compared to traditional marketing methods.

Marketing 93

Marketing Social Media B2C Advertising 93

ViiBE Blog

FEBRUARY 28, 2022

Download now Live chats are confidently becoming an essential tool for any digital business. Live chat increases ROI Research has shown that by implementing live chat , a company can boost its conversion rate up to 20% and receive a 300% return on investment.

2021 52

2021 Download E-support 2022 52

CSM Magazine

NOVEMBER 14, 2019

AI technologies are transformational but they can be complex to scope out, build, deploy, and operate. Here are the 5 most common mistakes organisations make: Unrealistic expectations – it’s common for users to have inflated expectations of new and emerging technologies. 5 Reasons Why Customer Experience AI Projects Fail.

White Paper 49

White Paper Return on Investment 2014 Technology 49

Hero Digital

DECEMBER 27, 2018

Multifaceted Technological Issues. There are no easy answers to the technology questions associated with creating a seamless customer experience. This large number of martech options leads to virtually endless permutations of technology combinations available to enhance the customer experience. Corner Office Support.

2019 40

2019 E Commerce E-support Return on Investment 40

Optimove

JULY 20, 2023

Guide to Advanced Customer Segmentation Download Now>> Why is email deliverability important? If you focus on improving deliverability, you will maximize the return on investment (ROI) of your email marketing campaigns. Download Now How can Optimove’s email deliverability solution Help You Grow Your Business?

Metrics 40

Metrics ROI Return on Investment Download 40

Magellan Solutions

JUNE 1, 2021

Failure to adapt to technology creates a huge problem, especially for small and midsize companies. They add that as technology continues to develop, the channels to reach clients will also change. And as expected, Facebook is the most downloaded application on iPhones, Blackberrys, and phones running Windows Mobile.

Customer Service 52

Customer Service Social Media Call Center 2025 52

Qualtrics

FEBRUARY 4, 2021

Yet well before 2020, technology was already enabling a hybrid ‘Work From Anywhere’ culture. It took a pandemic to test all these systems to the limit, and demonstrate that, when technology experiences for employees are truly great, they can unlock a workforce’s full potential to build and grow businesses, whatever the circumstances.

Employee Experience 26

Employee Experience Return on Investment Download Technology 26

BirdEye

APRIL 13, 2023

This targeted approach leads to higher conversion rates and, ultimately, better return on investment. Sponsored filters and lenses Sponsored filters and lenses use augmented reality technology to create an interactive user experience. This technique ensures the ad successfully drives clicks, website visits, and downloads.

Social Media 98

Social Media Advertising E Commerce Fashion 98

Bizagi

MARCH 6, 2020

As a core system and central repository, ERPs may still have a place in your technology stack, but if you’re looking to reengineer your processes and take a more agile approach, then you need a different solution. This is possible with agile methodologies, deployed by teams combining both business unit experts and technology specialists.

Return on Investment 52

Return on Investment Customer Centricity Customer Journey Technology 52

Alliance by IFS

FEBRUARY 14, 2019

Repeated execution of these tasks leaves minimal to no room for error, leading o higher return on investment and causing more companies to implement bots into their customer experience mix. times greater annual improvement in agent utilization rates, compared to firms without this technology (3.4% Download Now.

Contact Center 32

Contact Center Return on Investment Customer Satisfaction Fashion 32

ChurnZero

MARCH 3, 2020

Technology & Services World Date: October 21 – 23, 2020 Location: Las Vegas, NV. From inspiring keynotes and sessions to visionary thinking to discovering the future of technology to actually change the work, it’s a truly empowering four days. But how do you systematically ensure they are maximizing their return on investment?

2020 72

2020 Customer Success Events Workshop 72

Ecrion

OCTOBER 29, 2019

Since technology today is so expansive, you have more tools at your disposal than ever. With this in mind, one of the best investments you can make is in a customer communications management (CCM) platform. As a business you need to always be able to help your customer at the drop of a dime. The Software is Cloud-Based.

Return on Investment 52

Return on Investment E-support Communication Social Media 52

Natalie Petouhof

FEBRUARY 9, 2016

Often times, depending on the technology stack they already have, there is a lot of code that has been written to add something new – i.e., it requires that a major pow wow of IT, customer care, business leaders, etc. Better customer care technology leads to improved e mployee/agent experience and customer experiences.

Customer Care 61

Customer Care ROI E-support Contact Center 61

NetBase

JULY 11, 2019

Likewise, we see Social Media, Technology, Entertainment and eCommerce here, but that’s far from a complete list of industries we’ve uncovered in our worldwide research that ran from May, 2018 through May, 2019. Download the Brand Passion Report 2019: Top Loved Global Brands to learn that and lots more! Probably not.

2019 62

2019 Brands Telecommunications Return on Investment 62

Natalie Petouhof

SEPTEMBER 1, 2016

The business results (cost savings or revenue generation) or the return on investment (ROI) for the social customer care initiative. The formula to calculate ROI is: Return on Investment = (Gains from Investment) – (Costs of Investment) x 100. Costs of Investment. Calculating Costs. Calculating Gains.

ROI 45

ROI Social Media Airlines Customer Service 45

CSM Practice

FEBRUARY 24, 2020

Customer advocacy is no doubt crucial to gaining new customers in both services and technology companies. Customer Success teams at Technology and Services businesses spend much time tracking and improving product usage, customer health and other KPIs. Engagement Activity = Number of Engagement Touch-point Over A Certain Period.

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59

Storyminers

AUGUST 21, 2018

People of all ages enjoy downloading an app that provides a loyalty program, offers discounts or gives other perks to users. Encourage your customers to download the app and then track their purchases. For younger people, technology they can interact with, such as an app, might be the best draw. Create an in-Store App.

Customer Experience 49

Customer Experience Social Media Advertising Return on Investment 49

Thematic

AUGUST 7, 2019

As I later learned, in the business world, ROI or Return on Investment calculations play a similar role. With the growth of NPS, many companies have been investing heavily in element 1: Introducing technologies to collect customer feedback across all different touchpoints. Then you can arrive at your own numbers.

ROI 123

ROI 2019 NPS Metrics 123

Alliance by IFS

JUNE 3, 2019

But today, 72% of field service leaders see AI as a central technology tool. In fact, a recent Astea-sponsored Field Technologies whitepaper, Artificial Intelligence Gets Real in Field Service , reports that: 60% of surveyed respondents believe that AI is currently powerful enough to drive business processes. AI will create a 1.2%

Return on Investment 37

Return on Investment Leadership Download Technology 37

Currency Alliance

OCTOBER 4, 2023

Today, however, loyalty program members can be identified when making purchases by various means, which have been evolving over the years, and this is accelerating as mobile technology matures. The brand must also minimize delays in processing because the customer experience would suffer if points are issued weeks after a purchase.

Loyalty 59

Loyalty Loyalty Programs Retail Banking 59

Gainsight

JUNE 9, 2021

We’ve put together a synopsis of today’s content so you can get an easy download of what folks were streaming today. Major Takeaways: As PTC transformed their model to SaaS, they had to balance current and new customers while dealing with disruptive technologies that required varying levels of support. The answer?

Chief Customer Officer 52

Chief Customer Officer 2021 Customer Success Sales 52

LiveChat

OCTOBER 31, 2019

Thankfully, with the use of automation technologies, you can eliminate time-consuming and error-prone manual processes while leveraging a large amount of customer data to deliver a responsive and personalized customer experience. Automation technologies can help you turn a large amount of customer data into actionable insights.

Loyalty 57

Loyalty Call Center Return on Investment Consumers 57

ChurnZero

MARCH 24, 2020

But how do you systematically ensure they are maximizing their return on investment? Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT. t wears that never gave them the con?dence

Webinar 60

Webinar Return on Investment Customer Success Customers 60

Storyminers

AUGUST 21, 2018

People of all ages enjoy downloading an app that provides a loyalty program, offers discounts or gives other perks to users. Encourage your customers to download the app and then track their purchases. For younger people, technology they can interact with, such as an app, might be the best draw. Create an in-Store App.

Social Media 40

Social Media Customer Experience Advertising Return on Investment 40

SaleMove

JUNE 14, 2018

Does that mean companies should eschew the technologically advanced automated solutions that have become available to them in an effort to be more human? We live in an age where customer retention has a much higher return on investment than customer acquisition.

Customer Experience 40

Customer Experience Social Media Return on Investment Customer Retention 40

Currency Alliance

MARCH 9, 2021

Most loyalty marketers aren’t thinking of headless loyalty platforms yet, but they should be, because headless loyalty and headless commerce are the future of technology for consumer brands. The loyalty industry still operates mostly on tightly-integrated legacy technology platforms, in which changes are slow and expensive.

Loyalty 59

Loyalty Customer Engagement Engagement Banking 59

Grade.us

NOVEMBER 24, 2020

Proximity marketing campaigns use mobile location technologies such as GPS, WiFi, and Bluetooth for targeting. For example, with Bluetooth, you could send a message to any mobile device within your target geographical area that has downloaded your app. What are the types of proximity marketing?

Marketing 26

Marketing Social Media Download Consumers 26

ChurnZero

JANUARY 15, 2021

Processes, technologies, people (training and incentives) and channel management must now be aligned and integrated for Customer Success on a massive scale. Executives are noticing the difference and pushing Customer Success teams toward demonstrating a return on investment to customers. Fasten your seatbelts!

2021 52

2021 Customer Success 2020 Chief Customer Officer 52

Playvox

JUNE 6, 2023

Since it’s likely your CFO will be involved in the call center business, financial models, and financial decision and approval process for technology investments, it’s critical to translate those benefits into language that “speaks CFO.” Invest in technology to bridge the gap between CX and EX (employee experience).

Contact Center 66

Contact Center Return on Investment ROI Financial 66