BirdEye
JULY 10, 2023
Competitive intelligence is a game-changer for local businesses trying to attract new customers. While it may be a part of your marketing strategy, you might not be tapping into it as effectively as you can. Diving deep into competitor and market intelligence can reshape your approach. It can help you discover what rivals are saying and offering customers, along with gaining insights into their operations.
Magellan Solutions
JULY 10, 2023
Are you constantly seeking innovative ways to streamline business operations, enhance productivity, and achieve optimal efficiency? Artificial Intelligence (AI) can revolutionize automation for business optimization. By implementing intelligent automation, you can develop a transformative approach applicable to your processes. The application of AI in businesses is not all about work automation.
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SurveySensum
JULY 10, 2023
Are you a regular customer of Starbucks? If so, you must have experienced being recognized by Starbucks’ attentive staff and received your favorite chocolate cappuccino and delicious blueberry muffin within 15 minutes of settling into your meeting. And this VIP treatment leaves you delighted and eager to return. This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can
Magellan Solutions
JULY 10, 2023
Effective outsourced team management strategies are essential for businesses operating nowadays. Outsourced team success depends on transparent and collaborative management. Businesses can increase efficiency and teamwork by using best practices and ideas. It also addresses the difficulties of diverse and remote teams. Effective management encompasses defined roles and clear communication.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
CX University
JULY 10, 2023
CX University (CXU) announces the completion of the United Bank for Africa’s (UBA) CX School that will be housed in its Leadership Academy. In partnership with UBA, CXU designed three eLearning role-based courses – Basic, Manager, and Leader levels. These programs were also developed in French to accommodate UBA’s francophone footprint. CX University is the first comprehensive online learning organization that specifically trains customer experience professionals.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
JULY 10, 2023
As the sun set on London’s iconic River Thames, attendees of our ‘Disrupt on the River’ event found themselves not just on a boat, but at the helm of the future of customer engagement. Hosted by Sabio Group in collaboration with Twilio , this event, part of Sabio’s ‘Disrupt Roadshow’ series, successfully unfolded another chapter in the discourse of digital transformation.
Steve DiGioia
JULY 10, 2023
Imagine this: you work tirelessly for weeks on end to train a new employee, pouring all your knowledge and expertise into them. You watch them grow and learn, and finally, they’re ready to take on the world on their own. But before you know it, they’re handing in their resignation letter, moving on to greener pastures, and leaving you feeling frustrated and maybe even a little betrayed.
CSM Magazine
JULY 10, 2023
Creating loyal customers is a difficult goal to achieve. Building a reputation takes time and effort and one nasty email can ruin years of good work. That’s why it’s important to nail your customer service emails. Conversations with consumers are more than simply a way to fix problems; they’re a chance to connect with potential brand advocates.
BirdEye
JULY 10, 2023
Customers and brand ambassadors aren’t the only prospects out there who can support your business. From Instagram influencers to big-name industry leaders, partnering with like-minded brands can help you unlock valuable new opportunities. Brand collaborations help you get some much-needed leads, increase revenue, and significantly elevate your brand.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Gainsight
JULY 10, 2023
Delivering exceptional customer experiences is imperative for all Customer Success teams. However, ensuring that you deliver the right information, at the right time, through the right channels is particularly challenging within the current “do more with less” mandate we all face. If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start.
CSM Magazine
JULY 10, 2023
Hodge Clemco, the manufacturer and supplier of surface finishing equipment, has rolled-out a fully-digital job management system from BigChange. Using the cloud-based system, Hodge Clemco has doubled the size of its mobile workforce, without having to increase its back-office support, and is close to achieving its goal of paperless working. The Sheffield-based company has also deployed the BigChange customer portal that allows customers to directly access service and site history information and
ShepHyken
JULY 10, 2023
Top Takeaways: Usership means using – not buying – what you need for the experience you want at a specific moment and location. For example, customers who enjoy windsurfing do not need to purchase, store, and maintain a windsurfing board. They can go to a good windsurfing shop and rent, lease, or subscribe to the “use” of the equipment for as long as they want.
CSM Magazine
JULY 10, 2023
At Disrupt 2023, Joe O’Brien of Sabio interviewed Stephen Yap, Research Director at the CCMA, on the benefits of empowering contact centre advisors to help deliver excellent CX. In this video, Stephen highlights the importance of wellbeing in the contact centre, particularly taking breaks to avoid burnout, and how to detect early signs of advisor stress.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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Brandwatch CX
JULY 10, 2023
Understand and engage with your customers at the speed of social with Brandwatch, the social suite built for our fast-moving world.
Topdown
JULY 10, 2023
The modern day economy is vastly different from what it used to be. There are a number of factors that have led to an evolving marketplace and what we have today is the cumulative result of generations and generations of these evolutions. One of the most recent evolutions the economy saw was in the swift acceleration into the digital era. The world has been transitioning to more virtual-focused operations for a number of years, but the past three years specifically, changed the workplace entirel
SurveySensum
JULY 10, 2023
Are you a regular customer of Starbucks? If so, you must have experienced being recognized by Starbucks’ attentive staff and received your favorite chocolate cappuccino and delicious blueberry muffin within 15 minutes of settling into your meeting. And this VIP treatment leaves you delighted and eager to return. This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can
Kapta Customer Success
JULY 10, 2023
Doing business with key accounts isn’t always smooth sailing. Issues are bound to arise, creating pain for customers. These issues require timely resolution, so they don’t develop to the point where the account is at risk.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Zonka Feedback
JULY 10, 2023
Artificial Intelligence is set to empower the customer service teams. Check out ways in which AI is impacting customer service & how you can use it too. Artificial Intelligence (AI) is prevalent in many industries and becoming integral to business processes. Industries like telecommunications, oil, gas, energy, aviation, and healthcare are all finding ways to utilize artificial intelligence.
Amplifai Coaching Category
JULY 10, 2023
Explore the transformative power of AI in call center coaching – with some help from The Simpsons. From real-time feedback to personalized training, AI enhances coaching effectiveness and drives exceptional customer experiences.
Blueshift
JULY 10, 2023
Join us for the month of July as we celebrate the remarkable impact of AI on the world of marketing. Throughout July, we will dive into the power of AI marketing, showcasing real-world examples, success stories, insights, and the latest advancements. Discover how AI empowers marketers to gain deeper insights, make data-driven decisions, and create highly personalized and engaging customer interactions at scale.
Forrester's Customer Insights
JULY 10, 2023
I am thrilled to announce that we have updated one of the first pieces of research I published when I joined Forrester in 2018: what we then called “Harden Your Human Firewall.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
C3Centricity
JULY 10, 2023
As mergers and acquisitions (M&As) increase all over the world, cybersecurity is more important than ever. The stakes are high, when confidential […] The post Secure Business M&A With Software For Secure Business M&A first appeared on c3centricity.
ShepHyken
JULY 10, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 70% of Consumers Are Tired of Tipping and It’s Pushing Your Most Valuable Customers Away: Here’s How to Respond by Molly Burke (Capterra) Capterra’s 2023 survey of over 780 U.S. consumers who are familiar with tip screens on tablets or mobile devices found that
Brandwatch CX
JULY 10, 2023
Check out the most captivating holidays and happenings in August 2023 to improve your social media marketing.
Forrester's Customer Insights
JULY 10, 2023
Every year, Forrester fields the Forrester Analytics Business Technographics® Security Survey, which provides insight into security decision-makers’ current state, challenges, and forward-looking priorities.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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