ClearAction

NOVEMBER 11, 2022

Make the 5-why’s and action planning an annual workshop for every work group. Include cross-functional representatives in each workshop. This allows management to remove roadblocks, applaud progress, and keep in-tune with what customers will experience.

Customer Experience 71

Customer Experience Workshop Competitive Advantage Leadership 71

One Millimeter Mindset

SEPTEMBER 3, 2020

Often, the insights and input reflected by a team’s professional diversity become mission-critical. Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups.

Workshop 118

Workshop Leadership Innovation Presentation 118

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. These updated contracts reflect the insights and best practices that emerged since the start of the pandemic. has seen our client’s experience. WFH Insights.

Contact Center 52

Contact Center Workshop White Paper 2021 52

ClearAction

OCTOBER 25, 2022

” High levels of coordination, competence, and consistency are necessary for success of technology, employee experience, digital experience, and financial efficiency. Absorb: how you share CX insights shapes managers’ absorption of keys to customer-centric management. Learn More. Learn More.

Sports 71

Sports 2009 2022 Financial 71

Calabrio

MAY 10, 2019

I’m excited to share that Calabrio is sponsoring the Gartner Customer Experience & Technologies Summit 2019 on 22-23 May in London. In this foundational course, Michael Chiu, Sr Director Analyst at Gartner, will walk you through what customer experience is, how to get started and how to measure your progress.

2019 40

2019 Technology Insights Customer Experience 40

SurveySensum

MARCH 5, 2024

You know organizations that encourage a feedback culture are 24% more likely to experience high innovation. And that’s exactly why employee feedback is not to be taken lightly. It is a direct, efficient tool that will propel your workplace to greater heights, enhancing employee experience.

Culture 52

Culture Feedback Employee Experience Demo 52

ShepHyken

OCTOBER 27, 2023

Her key focus is to serve her clients with the latest innovations in her field, leading to fast and effective results. Foster Community and Networking Opportunities One of the main attractions of flexible workspaces is the opportunity to connect and collaborate with like-minded professionals, so bring it!

Customer Experience 57

Customer Experience Workshop Sports Innovation 57

Lumoa

MAY 5, 2022

The Benefits of a Customer Experience Strategy CX is indispensable to compete and grow profitably in the market. CXM (Customer Experience Management) focuses on using strategic methods for influencing the customer experience positively. A good customer experience strategy offers clear benefits.

Customer Experience 110

Customer Experience E Commerce Consulting E-support 110

BlueOcean

DECEMBER 13, 2022

People are craving experiences or services through programs that actually make a difference. Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

One Millimeter Mindset

FEBRUARY 4, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on intentional innovation.

Leadership 81

Leadership Workshop Innovation Consulting 81

One Millimeter Mindset

DECEMBER 10, 2020

Some team members will elect to move on and join a new company which values their voices, insights and contributions. You probably experience the same dynamics during Zoom meetings. That is where your team’s most important voice of the customer insights reside: out of sight from the rest of the team. Contact me here.

Workshop 81

Workshop Innovation Consulting Presentation 81

One Millimeter Mindset

JANUARY 21, 2021

Which is what you and I address, together, in my keynotes, workshops and mastermind program s. Searching for a one-on-one catalyst for professional innovation and cross-functional leadership? Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on intentional innovation.

Leadership 81

Leadership Return on Investment Workshop Innovation 81

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. That’s the magic of employee satisfaction.

Metrics 52

Metrics Culture Demo Healthcare 52

One Millimeter Mindset

MAY 23, 2019

I speak on how professional purpose is the key to professional innovation. Developing purpose-driven professional innovation starts by taking another solid look at those professional stories. Never miss another insightful post. Otherwise, you remain stuck in the past, instead of fully present in today, tomorrow and the future.

Workshop 70

Workshop Presentation Leadership 2019 70

One Millimeter Mindset

AUGUST 25, 2020

Because their insights and contributions are mission-critical to creating solutions client trust. The stories you co-create today become part of the innovation of everyone’s future professional trajectory. Regardless of job titles, pay grades, levels of education, generations and professional disciplines.

Workshop 87

Workshop Healthcare 2020 Communication 87

Customer Guru

AUGUST 8, 2018

She has over 25 years of experience in guiding businesses on customer experience and helping them understand the importance of the employee experience. Arie is a Customer Strategy, Customer Lifecycle Management, Customer Insight, and Innovation Consultant. Arie Goldshlager Follow @ariegoldshlager.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Experience Professionals 130

Customer Guru

AUGUST 21, 2018

Michelli is an internationally sought-after speaker, New York Times bestselling author of business books “The Starbucks Experience”, “The New Gold Standard”, “Prescription for Excellence”, and “Driven to Delight”, and an organizational consultant. Apart from being an author, Kerry is also a renowned speaker and an insightful coach.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

Quadient

JULY 25, 2022

Future state maps are driven by creativity and innovation rather than data. Future state journey maps are useful to explore possible customer expectations and to identify opportunities to design experiences to meet them. Leverage data for scientific insights . Deepen empathy with living, breathing customer dashboards.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Touchpoint Customers 52

Wootric

FEBRUARY 14, 2019

He’s also a creative experience designer and a fanatical student of business and human behavior, so he continue to research, examine, and share insights about how organizations can improve their performance. For useful insights on CX, read his blog, Experience Matters. Clare Muscutt. Colin Shaw. Jeannie Walters.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Qualtrics

DECEMBER 6, 2018

It’s evolved into the employee experience (EX) where departments create dynamic workforces, contribute to company profits, and rely heavily on data and people analytics. HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Date: March 5-8, 2019.

2019 27

2019 Engagement 2018 Events 27

SmartKarrot

AUGUST 16, 2021

The magic of customer experience has enveloped us with its virtues and values. That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. These valuable insights will save you a ton on your additional research work. So here we go! Location: Virtual.

2021 11

2021 Customer Experience B2B Workshop 11

Qualtrics

AUGUST 6, 2020

Unlearning is the conscious act of letting go of outdated information and actively relearning by gathering new insights to inform effective decision making and action.” For instance, have you had to rethink your employee engagement strategy while your teams work from home ? This has resulted in lots of unlearning moments. “A

Webinar 26

Webinar 2020 Workshop Retail 26

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Customer journey insights are vastly under-utilized. Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Generating & Using Customer Insights.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

2020 132

2020 Customer Experience Magazine Consulting 132

One Millimeter Mindset

FEBRUARY 7, 2019

But also, your employee experience. Often, the aggregated knowledge, experience and human capital value residing in each of these generations remains siloed: by age, education and pay grade. Identify who your order-takers or innovators are. Never miss another insightful post. So, what do your silos look like?

Workshop 64

Workshop Customer Retention Communication Leadership 64

One Millimeter Mindset

JUNE 27, 2019

Each startup CEO was brilliant and innovative. Consider the investor and client experience, as well as the team and employee experience, of perpetuating this professional behavior. And, isn’t innovation about becoming comfortable with being uncomfortable? Never miss another insightful post. Contact me here.

Presentation 73

Presentation Workshop Innovation Communication 73

One Millimeter Mindset

MAY 6, 2019

Never miss another insightful post. Babette Ten Haken’s One Millimeter Mindset® Storytelling for STEM Professionals and Left Brain Thinkers speaking programs and workshops are created for organizations and associations, like yours, who want to catalyze professional innovation, employee success and customer retention.

Workshop 13

Workshop Communication Customer Retention Download 13

One Millimeter Mindset

MARCH 14, 2019

However, no matter how insightful the solution proposed, there can be stakeholder resistance. In addition, they run the risk of negative employee experience and potentially, burnout. Today we discuss a short debrief from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Subscribe to my blog.

Workshop 64

Workshop Communication Customer Retention Innovation 64

One Millimeter Mindset

MAY 30, 2019

When these stakeholders become part of your pre- and post-sale customer success and retention team, everyone’s insights change because priorities are expanded. Plus, your expanded team starts to comprehend how their actions and outcomes impact other stakeholder experiences. Never miss another insightful post. Not only that.

Communication 61

Communication Feedback Workshop Download 61

One Millimeter Mindset

MAY 20, 2019

First, how you think about issues, problems, challenges and innovation reflects your information resources. Are you comfortable offering provocative insights and interpretation to challenge colleagues and clients one millimeter beyond the mindset which keeps them comfortable? Never miss another insightful post.

Communication 69

Communication Workshop Download Presentation 69

One Millimeter Mindset

JANUARY 23, 2019

Ponder how aggregated employee experiences translate into better serving your customers. Why continue to gamble with how both employees and customers experience your organization’s and association’s status quo? Never miss another insightful post. Planning your next corporate or association meeting?

Customer Experience 61

Customer Experience Workshop Customer Retention Customers 61

One Millimeter Mindset

MARCH 4, 2019

And moves beyond being classified as either innovator or order-taker. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Never miss another insightful post. When that happens, and some of us have been part of these types of teams, everyone takes their seat at the table.

Workshop 70

Workshop Communication Presentation Download 70

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Adrian Swinscoe. Arie Goldshlager. Barry Dalton. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Adrian Swinscoe. Arie Goldshlager. Barry Dalton. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

One Millimeter Mindset

JUNE 5, 2019

In my storytelling workshops , you focus on why the stories you tell can become so much more compelling than you think. Often, your stories bridge communication disconnects, leading to greater productivity, profitability and innovation. Do you want to retain more employees and customers? Never miss another insightful post.

Workshop 68

Workshop Travel Presentation Communication 68

One Millimeter Mindset

JUNE 19, 2019

What is the impact on individual, team and overall organizational performance, impact and innovation? . Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Never miss another insightful post. Contact me here.

Workshop 67

Workshop Culture Download Blog 67

Russel Lolacher

NOVEMBER 14, 2022

A few reasons why he is awesome – He’s the CEO and Chief Catalyst for Ignite 360, a market research, insights and strategy firm, he’s the author of TELL ME MORE ABOUT THAT – Solving the Empathy Crisis One Conversation at a Time. He has many many years of experience in research, communications and marketing. Russel Lolacher.

Books 52

Books Presentation Workshop Leadership 52