Think Customers

AUGUST 30, 2021

The sales world is forever altered, thanks to pandemic-fueled digital transformation across entire enterprises. In the B2B space, where relationships reign supreme, sales organizations found effective and efficient ways to conduct business with a digital-first approach that’s efficient, effective, and won’t go away any time soon.

B2B 59

B2B Sales 2021 ROI 59

GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. You can add value by helping to explain why engagement or purchasing rates are down, as well as what would motivate customers to continue buying, and how to effectively launch new products.

ROI 150

ROI Webinar Sales Loyalty 150

Gainsight

MARCH 12, 2024

These questions, plus more, were answered by Riccardo Composto, Senior Director of Customer Success at Sitecore , during our recent webinar, Transforming CS Into a Lead Gen Powerhouse. Does this mean that your CSMs should be hitting the phones to make cold calls and prospect along with your Sales Reps?

Customer Success 52

Customer Success ROI Webinar Metrics 52

Tricia Morris

MAY 26, 2015

If your brand focuses on consistent and authentic customer service and engagement both before and after the sale, a one-time customer can become a lifetime customer who also creates additional customers. If your brand’s sales and customer service departments aren’t working closely together, they should be.

Sales 86

Sales Customer Service Poor Customer Service Social Media 86

InMoment XI

DECEMBER 30, 2021

It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. From an employee side, are you doing something beyond your classic employee engagement study. Watch the webinar to hear more!

Webinar 493

Webinar Metrics Touchpoint Customer Journey 493

CSM Magazine

JUNE 8, 2020

Out of all the things that can decrease the number of sales a business makes, customer churn is the biggest issue many companies struggle with. Naturally, everyone wants to have low churn rates and high sales figures, but that’s hard to accomplish sometimes. Increase customer engagement. Webinars and Q&A sessions.

Sales 52

Sales Leadership Fashion Social Media 52

BirdEye

MAY 3, 2023

The right marketing channel: Allows you to reach diverse audiences Is ideal for promoting specific products and services Increases brand visibility Boosts audience engagement Builds online communities with loyal patrons for your brand Every marketing channel has its core demographics; businesses may need more than one to reach their target audience.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

Help Scout

DECEMBER 5, 2018

Calculating the return on investment (ROI) of a new tool can be tricky. It’s worth noting that if a help desk cuts costs but drives customers away through lower quality, you’ll see decreasing ROI.). Let’s look at five ways that investing in help desk software can save that revenue and increase your customer support team’s ROI.

ROI 40

ROI Return on Investment Customers Poor Customer Service 40

ClearAction

OCTOBER 12, 2022

Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. Sales Velocity is another key to LTV. Sales Velocity is influenced in this order, from bottom to top of this list: MRR (monthly recurring revenue; a customer’s repeat purchases). XM annuities generate massive ROI.

Metrics 62

Metrics Management ROI Effort Score 62

Experience Investigators by 360Connext

OCTOBER 2, 2014

Even during the recession years of 2007-2012, customer experience leaders averaged double-digit gain in stock performance , besting customer experience laggards by an impressive margin, according to The Watermark Consulting Customer Experience ROI Study. There will be many online and in-person events, so everyone can celebrate!

Customer Experience 297

Customer Experience 2012 2013 2014 297

ClearAction

JULY 20, 2023

Tech providers’ Customer Success teams strive to keep us engaged in a variety of meetings, messaging, webinars, etc. When executives ask for proof of ROI, there is a risk of losing funding — or losing a lot more than that. Buyers prefer to have minimal interactions with sales teams.

Technology 62

Technology Customer Success 2009 Consulting 62

Gainsight

MARCH 9, 2022

Instead, they use digital-first tools and strategies: One-to-many approach: Assisting customers via email, in-app notifications and guides, webinars, videos, and knowledge base content. CSMs also need to use metrics during the customer journey, before the customer arrives at final “hard” ROI metrics like NRR. Engagement.

Metrics 105

Metrics Customer Journey Net Promoter Score NPS 105

Gainsight

MAY 27, 2020

It’s also a key component in our sales strategy, ensuring our reps have insights to have meaningful conversations with their accounts. Data is crucial for calculating event ROI, and is often difficult to capture—so much tends to be anecdotal or requires human effort to capture (badge scanning, attendee questions or feedback in person).

Engagement 52

Engagement Events Webinar User Experience 52

BirdEye

FEBRUARY 21, 2023

Twitter Twitter is fast-paced and offers a lot of opportunities for real-time engagement. Instagram Stories and Instagram Live provide businesses with additional opportunities to increase engagement and connect with potential customers. Plus, learn about LinkedIn marketing hacks to grow your business.

Social Media 98

Social Media Management Multi-Channel ROI 98

Gainsight

MARCH 21, 2023

CS Advisor and Fractional CCO at Growth Molecules, Sonia Leighton, CCO at Arbor Education, and Adam Joseph, RVP of CS EMEA at Gainsight for leading an insightful and engaging conversation. The relationship between Sales and CS is so valuable, and we expect to see it grow in 2023 to maximize efficiency.

ROI 52

ROI 2023 Roadmap Metrics 52

CSM Magazine

JANUARY 17, 2024

It has become an integral part of business communication both internally and externally in fields as diverse as interviewing, on-boarding and training new recruits, security, marketing and sales, customer support and relationship management, managing work-flows, and organizing pan-organization events across geographies and time zones.

Communication 52

Communication 2023 Social Media Travel 52

Totango

AUGUST 21, 2020

Below we’ve captured our panelists’ answers to the engaging questions asked and submitted by the audience. We currently have 13,000 Totango users in the system contributing to, leading, running operations for our Sales and Customer Success Field teams. Q: How did you figure out when/how to engage with customers?

Innovation 116

Innovation Customer Success NPS Reference 116

ChurnZero

APRIL 15, 2022

If your Customer Success (CS) teams doesn’t possess ESP, you need tools to identify a customer’s buying signals, usage behavior, and ROI to break the endless cycle of trial and error with your expansion outreach. SalesIntel is a leading sales intelligence platform and B2B contact data provider.

ROI 98

ROI Presentation Metrics Sales 98

SurveySparrow

APRIL 11, 2021

The nurture marketing definition says- “Marketing by constantly engaging with the clients” It is considered to be an extremely effective strategy if you want to convert your leads into customers. . Companies with a good lead nurturing strategy will generate 50% more sales-ready leads at a 33% lower cost.

Social Media 98

Social Media Metrics Webinar Demo 98

Alida

DECEMBER 22, 2016

How smart brands measure customer intelligence ROI. This new era in social sharing means companies must find ways to engage more authentically with the public—even if it means being less polished than they’re used to. Meeting the youth demand: Time Warner sale and the future of media. RELATED RESOURCES. Credit: eMarketer.com.

2017 0

2017 E Commerce 2016 Social Media 0

Feedbackly

OCTOBER 30, 2023

Customers will also advocate for the brand and engage in word-of-mouth marketing. By doing this, you can even see directly how happier customers spend more – you can see an ROI of your experience optimization efforts. Nowadays, it has become significantly easier to link your CX data with transactional data (e.g.

Customer Experience 52

Customer Experience Customer Journey Mapping Touchpoint Customer Journey 52

ChurnZero

MARCH 11, 2020

I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. From these discussions, we were able to gain incredible insights into the root causes of customer churn that informed our strategy from marketing and sales through product and service delivery.

ROI 52

ROI Customer Journey Mapping Webinar Return on Investment 52

Zeisler Consulting

OCTOBER 29, 2020

That’s a common question often used to kick off conversations on many webinars and conference chats. For a while I found it mildly interesting as a survey question and as an icebreaker or a means of getting people engaged right off the bat. Where is your CX function located?

ROI 81

ROI Customers Feedback Webinar 81

Gainsight

MARCH 21, 2019

You make the sale, close the deal. Every ex-customer is just another lead for a new sale. We think about it like this: On the two-by-two, the x-axis is outcomes, or you could call it ROI or business value realization—is the customer achieving their desired outcome with your product or service? But is that true? What happens?

ROI 78

ROI Webinar Return on Investment Customers 78

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? Spread Wisdom With Webinars. Webinars are often thought of for top-of-funnel lead generation and nurture, but they can be just as effective for customer marketing. Being a good partner and delivering outcomes is expected.

Marketing 64

Marketing Webinar Reference Events 64

Lumoa

APRIL 21, 2022

It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. However, there is some really positive news coming out of the webinar I mentioned before. Ask “What does Sales need?” “How How can I help Product?”

Banking 83

Banking Customer Satisfaction Webinar Insights 83

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? Business development is identifying prospects and looking for ways to reach prospects.

2023 98

2023 Return on Investment Social Media Sales 98

Natalie Petouhof

MAY 27, 2016

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • ROI of Social Customer Service- Upcoming. • The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming.

Social Media 40

Social Media E-support E Commerce ROI 40

Strativity

OCTOBER 16, 2017

Customer experience transformations can produce benefits such as more loyal and satisfied customers; improved sales, marketing, and service capabilities; and increased employee engagement. Sample CX ROI Discounted Cash Flow Chart. Sample ROI Roll Up. Sample Customer Journey-Value Driver Graphic.

Return on Investment 45

Return on Investment ROI Customer Experience Financial 45

CustomerSuccessBox

APRIL 6, 2022

While these procedures are necessary, they might make the customer engagement process feel sterile and “formulaic” because it is based on a formula. Customizing Customer Engagement, Conversation, and Collaboration. Personalizing consumer engagement, dialogue, and collaboration.

Customer Success 52

Customer Success Customers Innovation Document 52

Alida

JUNE 27, 2016

RELATED RESOURCE: Beautiful minds: How Allure engaged the empowered customer to boost revenue and brand credibility [on-demand webinar]. Naturally, business executives want to see the ROI of customer intelligence. The speakers said their insight communities have helped them streamline the way they engage with their customers.

Insights 145

Insights Consumers Feedback Advertising 145

SurveySparrow

AUGUST 13, 2020

Then let me break this to you for every $1 spent email will give you a $44 ROI. Email for re-engagement after some time of non-activity. According to DMA’s Report, 77% of email ROI comes from triggered and segmented campaigns. This action can be signing up for an online event, webinar, sales, etc.

ROI 95

ROI Measurement Marketing 2024 95

NetBase

JULY 3, 2020

And here are some stats to consider as you weigh your options: Fireworks sales are up as much as 200% this year. Looking at clusters of topics surrounding the Fourth of July, we see everything from cancelled displays to firework sales. The sooner you get ahead of it, the better your ROI will be. On average, Americans spend $6.8

Brands 95

Brands Marketing Travel 2019 95

Strativity

OCTOBER 16, 2017

Customer experience transformations can produce benefits such as more loyal and satisfied customers; improved sales, marketing, and service capabilities; and increased employee engagement. Sample CX ROI Discounted Cash Flow Chart. Sample ROI Roll Up. Sample Customer Journey-Value Driver Graphic.

Return on Investment 40

Return on Investment ROI Customer Experience Financial 40

Gainsight

OCTOBER 19, 2021

For example, SaaS companies invest a huge amount of money in their Marketing and Sales to acquire new customer logos every year. Every dollar invested in CS goes further than those invested in Sales and Marketing. . The truth is that customer success will not thrive or add to NRR without healthy, educated, and engaged employees.

Customer Success 52

Customer Success ROI Metrics Presentation 52

BirdEye

MARCH 17, 2023

By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services. Social monitoring keeps brands engaged with their audience while they obtain insights that allow them to deliver better service and experiences.

Social Media 98

Social Media Feedback Insights Brands 98

CustomerSuccessBox

MARCH 10, 2022

Automation provides you the sixth instinct and an additional hand to create more productive engagements across all your accounts. With a delayed shift from Sales to Customer Success, you risk losing the customer’s momentum and excitement. Automated Engagement to drive product adoption. Engagement Opportunities- Seasonal.

Customer Success 52

Customer Success Poor Customer Service Customers ROI 52