Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX.

2023 52

2023 Events E Commerce Blog 52

One Millimeter Mindset

JULY 3, 2018

It is time for a mid year workforce innovation break! This midyear workforce innovation blog post review links to the top 5 blog posts that readers find relevant and valuable. As a Professional of Worth, target continuous collaborative workforce innovation. Innovative Collaboration Cultures evolve Customer Experience [link].

Innovation 44

Innovation Blog Engagement Workshop 44

Lithium

NOVEMBER 1, 2022

It’s Me Care: A Cost Savings Series from Khoros A few years ago, a Khoros customer found truly stunning success while using the Care platform, even when the odds were stacked against them with a vast influx of volume during a nationwide event and promotion. Webinars & Events Some event areas are limited to Khoros customers only.

2022 52

2022 Roadmap ROI Social Media 52

SurveySensum

MAY 14, 2024

You aim for a setup that not only identifies issues but prevents them, providing insights that lead to improved performance and seamless customer experiences. Real-time performance metrics are the watchful eyes that never sleep, providing immediate insights into the health and efficiency of your database.

Metrics 52

Metrics Demo Financial Feedback 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Ask our product leaders about our current and future innovation during a live Q&A.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Confirmit

MAY 29, 2019

Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers. Holly Carter, Director of Product Marketing, Confirmit.

Consumers 40

Consumers Insights Webinar Hospitality 40

Confirmit

MAY 16, 2019

Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers. Holly Carter, Director of Product Marketing, Confirmit.

Consumers 40

Consumers Insights Webinar Hospitality 40

Talkdesk

NOVEMBER 26, 2019

Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. Check all the great photos from the event. Raffles galore! A huge shout out to everyone involved in making Tropisueño VIP Lounge during Dreamforce a reality. Hope to see you all next year!

Contact Center 78

Contact Center 2019 Roadmap Leadership 78

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. A Q&A forum for Khoros CX Insights [Session# 1 Morning] Register today, Post your questions in the comments! Take part in Atlas discussions and contribute to this innovative community.

2021 52

2021 Webinar Events Download 52

Lithium

SEPTEMBER 6, 2022

Webinars & Events Some event areas are limited to Khoros customers only. Khoros Innovate | Roadmap + Kudos + Live Q+A Community Meet-up — Zurich, Switzerland. started a great discussion about how to decide whether content should be hidden in a community, and got some insightful replies from , and.

Roadmap 52

Roadmap Events Webinar Blog 52

Call Experts

OCTOBER 5, 2023

Gathering Valuable Insights Call centers generate a wealth of data and customer feedback. Analyzing this information can provide valuable insights into customer preferences, pain points, and emerging trends, helping businesses make strategic decisions. Disaster Recovery and Redundancy Unforeseen events can disrupt operations.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Oracle

FEBRUARY 21, 2020

One of the most insightful ways to learn is to hear from fellow customers telling their story. Oracle Digital Customer Service Overview and Roadmap. Roadmap session featuring Jeremy Kembel, Product Management, Oracle. Join this session for an overview of Oracle’s digital customer service strategy and roadmap.

2020 62

2020 Customer Service Roadmap Hospitality 62

Call Experts

APRIL 8, 2024

Gathering Valuable Insights Call centers generate a wealth of data and customer feedback. Analyzing this information can provide valuable insights into customer preferences, pain points, and emerging trends, helping businesses make strategic decisions. Disaster Recovery and Redundancy Unforeseen events can disrupt operations.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. When your customer first comes on board, build a roadmap that considers expansion, product enhancements, and other growth-focused initiatives.

Roadmap 52

Roadmap Webinar Customer Relationships Customer Relationship Management 52

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? We couldn’t have had such insightful conversations without all of our incredible attendees.

2019 52

2019 Engagement Social Media Roadmap 52

Lithium

MAY 4, 2021

The event for digital leaders is back! We've designed this virtual event for digital transformation professionals who want to begin their shift to digital-first approaches or those who are well on their way. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today! Hello, to all of our Atlas members!

2021 52

2021 Webinar Events Social Media 52

One Millimeter Mindset

OCTOBER 15, 2018

Or, let’s say a client is frustrated with their career trajectory and wants me to develop their next-steps professional roadmap. Hire me to speak or conduct a workshop at your next corporate or association event. Never miss another insightful post. From their perspective, they already lead their division. Contact me.

Workshop 142

Workshop Roadmap Customer Success Leadership 142

One Millimeter Mindset

JULY 5, 2018

Also, are you planning for your next association meeting or organization event? Why not bring me in to conduct one of my One Millimeter Mindset breakout sessions on Professional Innovation, Storytelling, Workforce Collaboration, Us versus Them Mindset, or Customer Retention! Never miss another insightful post. Contact me.

Blog 44

Blog Customer Experience Customer Retention Workshop 44

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. See what our Strategic Services Team uncovered from Khoros Intelligence, native platform insights, and third-party data in the latest Khoros Smart Social Report. Webinars & Events. Marketing Roadmap Deep Dive Webinar. Khoros Roadmap Webinar | February 2021.

2021 52

2021 Webinar Roadmap Omnichannel 52

Oracle

SEPTEMBER 19, 2018

General Session: The Latest CX Innovations for Sales. Your Roadmap of the Future for Sales and Service. In this session, gain insight into the investments and product strategy that will shape the future for sales and service. Note that event details are subject to change. Ready to register for Oracle OpenWorld today?

2018 49

2018 Sales Roadmap Loyalty 49

Oracle

AUGUST 6, 2019

In this session learn about Oracle Marketing Cloud’s unique, data-first vision, get a glimpse of the exciting roadmap updates, and learn about the recent successes of some of Oracle’s most innovative customers. Personalizing Digital Experiences Using Behavioral Insights and Social Intent. Visit the registration page.

2019 47

2019 Marketing B2C Roadmap 47

Second to None

MAY 17, 2019

Whereas startups in the west may begin by creating a promising app and obtaining funding through its predicted success, worrying about the business model and finances later, those in the midwest look for a sturdy roadmap with tangible steps and objectives. Our solutions are developed on the basis of solid research and statistical science.

B2B 90

B2B Roadmap Brands Culture 90

Circular Edge

DECEMBER 13, 2022

Leverage your historical ERP data to uncover insights that generate value for your customer and business. That translates to lost insights that could have improved your productivity and product quality while mitigating risk. Boost business insights and productivity through centralized data analysis. Who benefits?

Competitive Advantage 52

Competitive Advantage Multi-Channel 2022 Insights 52

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? We couldn’t have had such insightful conversations without all of our incredible attendees.

2019 40

2019 Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? We couldn’t have had such insightful conversations without all of our incredible attendees.

2019 40

2019 Engagement Social Media Roadmap 40

One Millimeter Mindset

JUNE 21, 2018

They provide the roadmap for creating a collaboration culture. Tailored to meet the needs of your next internal program, event or Association meeting. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Never miss another insightful post. Contact me and let’s discuss !

Workshop 44

Workshop Culture Roadmap Events 44

One Millimeter Mindset

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Especially when we now have a roadmap and an actionable, accountability plan. Never miss another insightful post. This week, I am engaged in what I love and what I do best.

Workshop 51

Workshop Customer Retention Roadmap Innovation 51

PK

MARCH 15, 2018

The Adobe Summit provides a fantastic opportunity to learn how brands are leveraging different pieces of the Experience Cloud to help enable their businesses, and gives us valuable insight into the future Experience Cloud product roadmap. Lenati will be sharing updates live from the event and will provide a post-event point of view.

2018 40

2018 Connections B2B Roadmap 40

Oracle

FEBRUARY 26, 2020

Attend this session to get answers and solutions, insight to the roadmap, advice on your process and team structure, and share feedback. In this session get an insider’s view of best practices, tips, and exciting innovation for design editors. Note that event details are subject to change.

2020 40

2020 Roadmap Events Feedback 40

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. They are more productive, contribute innovative ideas, and deliver higher-quality work.

Metrics 52

Metrics Culture Demo Healthcare 52

SurveySensum

JANUARY 5, 2023

A product feedback tool helps you gather valuable customer insights about your product, regardless of the stage it’s in, whether it be the design phase, development phase, or post-release stage. And those insights determine whether your product is qualified enough to their expectations or not. . Upgrades your product roadmap.

2023 52

2023 Feedback NPS Demo 52

NetBase

OCTOBER 29, 2018

Just as we do every October, after wrapping up a successful event on the West Coast we headed east for NetBase LIVE NY. Scott Cohen leading the Introductory Class: Tips & Tricks for Analysis: Analytics Capabilities that Connect Social Insights with Organizational Goals. Anatomy of a True Insight.

Brands 60

Brands Social Media Events Presentation 60

Retently

MAY 2, 2023

While they measure customer experience at different stages in the customer lifecycle, all three equip SaaS companies with actionable insights that can help enhance the product, reduce churn and drive growth. Again, following up with open-ended questions will give additional insights to be implemented in the development process.

Customer Journey 146

Customer Journey NPS Demo Customer Satisfaction 146

Qualtrics

FEBRUARY 18, 2020

It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see sessions at this year’s X4 for market researchers from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event.

2020 29

2020 Marketing Government Leadership 29

Customer Alignment

OCTOBER 2, 2017

This action is reactive and based on past or present behaviour, events or interactions. Delivering Customer Experience excellence involves changing a company from the insight out. Principle 1: Value your Customer The ‘right’ insight is at the core of Customer Experience. Leverage existing insight.

Customer Experience 40

Customer Experience Customer Centricity Customer Journey Voice of Customer 40

West Monroe

JUNE 19, 2019

The report provides insight into vendor size, functionality, geography, and vertical market focus. West Monroe works alongside clients to set the right strategy upfront, build the roadmap and communicate with key stakeholders along the way, and execute on the roll-out, change management, and training pieces needed for successful adoption.

2019 40

2019 Roadmap Consulting Financial 40

Retently

FEBRUARY 21, 2024

surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer. Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78