Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. It means everything from innovation and foundational research to evaluative research. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Alyona: Awesome. It means usability testing. It means brand awareness.

Roadmap 54

Roadmap Customer Insights Insights Definition 54

Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. It means everything from innovation and foundational research to evaluative research. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Alyona: Awesome.

Roadmap 63

Roadmap Insights User Experience Definition 63

Experience Investigators by 360Connext

AUGUST 22, 2023

At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training. An executive invested in the customer experience will inspire innovation and motivate their team. Let your Customer Experience Mission Statement guide your teams.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

Lithium

NOVEMBER 1, 2022

It’s Me Care: A Cost Savings Series from Khoros A few years ago, a Khoros customer found truly stunning success while using the Care platform, even when the odds were stacked against them with a vast influx of volume during a nationwide event and promotion. Webinars & Events Some event areas are limited to Khoros customers only.

2022 52

2022 Roadmap ROI Social Media 52

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX. The answer lies in the rapidly changing landscape of CX.

2023 52

2023 Events E Commerce Blog 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Ask our product leaders about our current and future innovation during a live Q&A.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Oracle

FEBRUARY 21, 2020

Oracle Digital Customer Service Overview and Roadmap. Roadmap session featuring Jeremy Kembel, Product Management, Oracle. Join this session for an overview of Oracle’s digital customer service strategy and roadmap. See the latest innovations in digital customer service and get a view into the upcoming investments.

2020 62

2020 Customer Service Roadmap Hospitality 62

Talkdesk

NOVEMBER 26, 2019

Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. Check all the great photos from the event. Raffles galore!

Contact Center 78

Contact Center 2019 Roadmap Leadership 78

ChurnZero

APRIL 22, 2022

Customers love our weekly Fighting Churn newsletter and monthly industry webinar program , not to mention the RYG Customer Success events that include our must-attend annual conference in Washington, D.C. We’re not just there because it’s the right way to innovate. this October. 3: We champion ChurnZero’s customers.

2022 98

2022 Customer Success Roadmap Events 98

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars. Take part in Atlas discussions and contribute to this innovative community.

2021 52

2021 Webinar Events Download 52

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. When your customer first comes on board, build a roadmap that considers expansion, product enhancements, and other growth-focused initiatives.

Roadmap 52

Roadmap Webinar Customer Relationships Customer Relationship Management 52

Lithium

SEPTEMBER 6, 2022

Webinars & Events Some event areas are limited to Khoros customers only. Khoros Innovate | Roadmap + Kudos + Live Q+A Community Meet-up — Zurich, Switzerland. Find out why you need to have a strategy in place before you begin, and consider setting one up if you do not have one already. Available On-demand.

Roadmap 52

Roadmap Events Webinar Blog 52

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Editor’s note: Part one can be found here. Chartreuse seemed to be especially popular.

2019 52

2019 Engagement Social Media Roadmap 52

Oracle

JANUARY 24, 2019

Innovations in Chat, Messaging, Video, and Inlays: How It All Works Together. A lot of innovation has occurred in recently around live chat, messaging channels, video chat, and how these experiences are wrapped using inlays. Oracle Field Service Vision and Roadmap. Note that event details are subject to change.

2019 40

2019 Customer Experience Roadmap Innovation 40

One Millimeter Mindset

OCTOBER 15, 2018

Or, let’s say a client is frustrated with their career trajectory and wants me to develop their next-steps professional roadmap. Hire me to speak or conduct a workshop at your next corporate or association event. Before I develop a strategic business growth program to take them “there,” I want to see their books. Contact me.

Workshop 142

Workshop Roadmap Customer Success Leadership 142

Lithium

MAY 4, 2021

The event for digital leaders is back! We've designed this virtual event for digital transformation professionals who want to begin their shift to digital-first approaches or those who are well on their way. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today! Hello, to all of our Atlas members!

2021 52

2021 Webinar Events Social Media 52

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

ChurnZero

APRIL 22, 2022

Customers love our weekly Fighting Churn newsletter and monthly industry webinar program , not to mention the RYG Customer Success events that include our must-attend annual conference in Washington, D.C. We’re not just there because it’s the right way to innovate. this October. 3: We champion ChurnZero’s customers.

2022 52

2022 Customer Success Roadmap Events 52

Call Experts

OCTOBER 5, 2023

Disaster Recovery and Redundancy Unforeseen events can disrupt operations. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans. Stay Informed About Industry Trends Stay informed in terms of the latest trends and innovations in call center management and customer service.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Totango

MARCH 12, 2019

The good news is that onboarding in the digital era has become easier; interactions happen faster, communication is streamlined, and customer success software can notify you of important events. Let’s go over a few ways to make innovations in the digital era of communication work for you. Automate a variety of campaigns.

Roadmap 80

Roadmap Fashion Measurement Customer Success 80

Storyminers

AUGUST 28, 2017

From their answers, we are learning that the better customer experiences are coming from innovation-friendly companies. Russell Wager’s approach is to create advocates (at events, in their vehicles, etc.) I was invited to ask questions of the customer experience leaders on their success tactics. by giving them smiles.

Brands 140

Brands Healthcare Roadmap Events 140

Call Experts

APRIL 8, 2024

Disaster Recovery and Redundancy Unforeseen events can disrupt operations. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans. Stay Informed About Industry Trends Stay informed in terms of the latest trends and innovations in call center management and customer service.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

One Millimeter Mindset

JULY 5, 2018

Also, are you planning for your next association meeting or organization event? Why not bring me in to conduct one of my One Millimeter Mindset breakout sessions on Professional Innovation, Storytelling, Workforce Collaboration, Us versus Them Mindset, or Customer Retention! Ready to develop a more effective CX strategy? Contact me.

Blog 44

Blog Customer Experience Customer Retention Workshop 44

PK

JULY 15, 2019

It’s the “ why ” that many companies still do not understand, and where most of the innovation in our research and analytics methods has occurred. What sets the most innovative membership programs apart is the incorporation of value-added elements that are outside what most marketers would consider the traditional loyalty program mold.

Loyalty 45

Loyalty Loyalty Programs Roadmap Rewards Programs 45

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

2023 52

2023 Demo Innovation Entertainment 52

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Webinars & Events. Marketing Roadmap Deep Dive Webinar. Khoros Roadmap Webinar | February 2021. Take part in Atlas discussions and contribute to this innovative community. Here’s the Atlas content you do not want to miss! Understanding TikTok for Brands.

2021 52

2021 Webinar Roadmap Omnichannel 52

Oracle

MARCH 12, 2018

Next Generation Contact Centers – How Innovations Will Transform Service. Learn where Oracle is investing to help brands deliver innovative, proactive engagements. Presenters will discuss how a strong digital point of view leads to great customer experiences, and will also include a solution overview and roadmap.

2018 45

2018 Customer Experience Contact Center Roadmap 45

Oracle

SEPTEMBER 19, 2018

General Session: The Latest CX Innovations for Sales. Your Roadmap of the Future for Sales and Service. Note that event details are subject to change. Here are 5 of the upcoming, must-see sales-focused sessions. You can also view the full sales session catalog here. Ready to register for Oracle OpenWorld today?

2018 49

2018 Sales Roadmap Loyalty 49

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great! I am happy to help!

Demo 52

Demo Innovation Roadmap Events 52

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Editor’s note: Part one can be found here. Chartreuse seemed to be especially popular.

2019 40

2019 Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Editor’s note: Part one can be found here. Chartreuse seemed to be especially popular.

2019 40

2019 Engagement Social Media Roadmap 40

Oracle

AUGUST 6, 2019

In this session learn about Oracle Marketing Cloud’s unique, data-first vision, get a glimpse of the exciting roadmap updates, and learn about the recent successes of some of Oracle’s most innovative customers. Note that event details are subject to change. Ready to register for Oracle OpenWorld today?

2019 47

2019 Marketing B2C Roadmap 47

Second to None

MAY 17, 2019

Whereas startups in the west may begin by creating a promising app and obtaining funding through its predicted success, worrying about the business model and finances later, those in the midwest look for a sturdy roadmap with tangible steps and objectives. Our solutions are developed on the basis of solid research and statistical science.

B2B 90

B2B Roadmap Brands Culture 90

Guavus

FEBRUARY 17, 2022

Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. They spend time investigating that problem as well as surrounding factors to first bring some context to the event. A relief that requires patience.

NPS 98

NPS Net Promoter Score Customer Centricity Social Media 98

Gainsight

MARCH 25, 2021

To do that, they must offer an exclusive experience, continue to innovate their product, and stay ahead of customer needs with roadmap decisions. Customer Success and Product leaders should not miss this event! This year, we want you to be a part of another record-breaking streaming event.

2021 52

2021 B2C B2B 2020 52

One Millimeter Mindset

JUNE 21, 2018

They provide the roadmap for creating a collaboration culture. Tailored to meet the needs of your next internal program, event or Association meeting. Engage me to speak or conduct an interactive workshop at your next corporate or association event. These programs not only are motivational. Contact me and let’s discuss !

Workshop 44

Workshop Culture Roadmap Events 44

One Millimeter Mindset

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Especially when we now have a roadmap and an actionable, accountability plan. This week, I am engaged in what I love and what I do best. And then what happens? Contact me.

Workshop 51

Workshop Customer Retention Innovation Roadmap 51