ClientSuccess

JUNE 1, 2022

Unfortunately, while these are all not directly related to customer success or customer relationship management, the CSM is on the front lines of these relationships and is often looked to as the leader in all things customer churn. How to prevent customer churn.

Roadmap 52

Roadmap Webinar Customer Relationships Customer Relationship Management 52

One Millimeter Mindset

OCTOBER 15, 2018

Then, we imagine how the initial and subsequent experiences with these customers eventually contribute to customer success. However, our next steps regarding customers with potentially overstated stories become critical to the outcomes we produce. Before moving another step forward with these customers, take a step back.

Workshop 142

Workshop Roadmap Customer Success Leadership 142

Oracle

FEBRUARY 21, 2020

Conversations are at the heart of every customer experience and allow customers to engage with your brand, from browsing and researching to engaging in marketing campaigns or sales discussions, driving purchase decisions, and engaging in post-sales. Amazing Tales from Inspiring Customer Service Leaders.

2020 62

2020 Customer Service Roadmap Hospitality 62

CSM Practice

OCTOBER 10, 2018

All About the Customer Success Performance Indicator . This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

Totango

MARCH 12, 2019

It’s a critical time that can either cement loyalty or lead to customer churn. The good news is that onboarding in the digital era has become easier; interactions happen faster, communication is streamlined, and customer success software can notify you of important events. Automate a variety of campaigns.

Roadmap 80

Roadmap Fashion Measurement Customer Success 80

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Khoros customers are more empowered than ever — and more is on the way. Harris, PH.

2019 52

2019 Engagement Social Media Roadmap 52

Gainsight

MARCH 25, 2021

In the B2B world, reducing churn, increased emphasis on NDR (net dollar retention), and doubling down on existing clients’ expansion opportunities have become critical, forcing increased Customer Success investment. . Customer Success and Product leaders should not miss this event!

2021 52

2021 B2C B2B 2020 52

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success Financial Roadmap Events 10

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

2023 52

2023 Demo Innovation Entertainment 52

Gainsight

OCTOBER 16, 2020

At our first-ever Pulse for Product event, we got inspired by this idea of video games, the nostalgia of 8-bit classics, the 90s (or really any year excluding 2020 – the bar is low), and leveling up (which ultimately became our theme for the event). Customer Success is the Luigi to your Mario—different, but better together!

2020 59

2020 Events Leadership Roadmap 59

SmartKarrot

NOVEMBER 26, 2020

Role: Vice President of Customer Success Location: Brooklyn, New York, US Organization: Outlier.org As a Vice President of Customer Success, you will serve as a key member of the leadership team with significant input to company-wide objectives. Proactively manage customers by conducting comprehensive Operations Reviews.

Customer Success 10

Customer Success Roadmap Leadership Customers 10

SmartKarrot

JULY 28, 2021

Role: VP, Customer Success Location: Remote, Chicago, IL, US Organization: Built In As a VP of Customer Success, you will be responsible for target attainment and overseeing strategies to achieve revenue goals. Drive customer success through initial onboarding, product adoption, retention, and growth initiatives.

Customer Success 10

Customer Success Roadmap Customers NPS 10

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Khoros customers are more empowered than ever — and more is on the way. Harris, PH.

2019 40

2019 Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Khoros customers are more empowered than ever — and more is on the way. Harris, PH.

2019 40

2019 Engagement Social Media Roadmap 40

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Demo 52

Demo Innovation Roadmap Events 52

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

One Millimeter Mindset

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Especially when we now have a roadmap and an actionable, accountability plan. This week, I am engaged in what I love and what I do best. And then what happens?

Workshop 51

Workshop Customer Retention Roadmap Innovation 51

SmartKarrot

DECEMBER 22, 2020

Role: VP, Customer Success Location: San Francisco Bay Area, US Organization: NexHealth As a VP of Customer Success, you will inspire, recruit, and develop top talent Customer Success team leaders and members who bring a customer-centric view to their everyday roles.

Customer Success 10

Customer Success Tourism Roadmap Customers 10

Gainsight

DECEMBER 10, 2020

However, if you’ve been to any Pulse events, you’ve probably seen (or heard) me helping to bring Nick’s parody song ideas to life. . It’s a highly cross-functional role so on any given day I’m meeting with members of our product team to learn about what’s ahead on our roadmap. How do you drive customer success in your role? .

Marketing 52

Marketing Management Roadmap Touchpoint 52

Circular Edge

APRIL 22, 2020

Through the theme of “ Re-Imagining JDE ,” Lyle Ekdahl illustrated how customers are leveraging EnterpriseOne 9.2 Through these case studies , Lyle encouraged JD Edwards customers to work smarter , embrace change and leverage 9.2 as a platform for continuous innovation. Continuous Innovation with E1 9.2.

Innovation 52

Innovation Roadmap User Experience Demo 52

Circular Edge

AUGUST 30, 2018

It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. Through customer stories, Lyle also highlighted a few major trends that continue to gain momentum – E1 9.2 CE Experts & Innovations. Digital Transformation.

2030 40

2030 Presentation Innovation User Experience 40

Circular Edge

AUGUST 30, 2018

It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. Through customer stories, Lyle also highlighted a few major trends that continue to gain momentum – E1 9.2 CE Experts & Innovations. Digital Transformation.

2030 40

2030 Presentation Innovation User Experience 40

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. Companies are investing more in customer success. How do we know?

Customer Success 13

Customer Success Customer Centricity Healthcare Events 13

Retently

MAY 2, 2023

Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap. In addition, every department, be it customer success, product, or support teams, can leverage them by triggering survey campaigns at specific stages in the customer journey.

Customer Journey 146

Customer Journey NPS Demo Customer Satisfaction 146

West Monroe

JUNE 19, 2019

Forrester defines the Salesforce implementation services market as: Service providers that can help Salesforce customers successfully implement Salesforce solutions. We know that customer data is more critical than ever, and after the implementation, we help clients maximize the data they have to drive business value.

2019 40

2019 Roadmap Consulting Financial 40

Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. In fact, Customer Success is undergoing an evolution. It’s strategic.

2023 52

2023 Customer Success Roadmap B2C 52

SmartKarrot

OCTOBER 2, 2023

Churn—the rate at which customers stop using a product or service—is a challenge many businesses face. But, with the right strategies and approach, you can significantly reduce churn rates and drive long-term customer success. In this post, we list out 15 key points in a customer life-cycle journey to cut churn rates by half.

Touchpoint 10

Touchpoint Culture Loyalty Customer Centricity 10

ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

2021 98

2021 Customer Success Chief Customer Officer Leadership 98

Amity

OCTOBER 31, 2016

Amity sat down with Sam Brennand , VP, Customer Success at Uberflip, to discuss Uberflip's company-wide culture of Customer Success, the growth and segmentation of his team, and the ways in which they consistently create value for their customers. I’m the VP, Customer Success here at Uberflip.

Customer Success 0

Customer Success Customers Definition Metrics 0

Retently

FEBRUARY 21, 2024

Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. surveys can reveal which platforms or channels successfully engage your customers. Innovative Alternatives to Traditional “How Did You Hear About Us?” How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

MAY 11, 2020

Research shows that over 95% of customers silently quit the product and do not leave any clues or feedback as to why they have quit the product or service. With customer churn analytics, you can quantify your customers’ value – as well as the price at which you acquire them and develop innovative ideas to increase customer retention.

Roadmap 10

Roadmap Customer Retention Events Measurement 10

SmartKarrot

APRIL 25, 2022

And, every event or phase of crisis needs the leader to be ready to respond quickly and effectively. An optimistic leader helps team members see a challenge from all angles and come up with innovative ideas to tackle those challenges. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo.

Leadership 10

Leadership Communication Customer Success Roadmap 10

CSM Practice

DECEMBER 4, 2020

Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. Guest: Chris Singh , SVP Customer Success Management, Customer Engagement & Experience at SAP. Irit Eizips: Hello my customer success friends, Irit Eizips here from CSM Practice, a customer success consulting firm.

NPS 69

NPS Customers Customer Success Measurement 69

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. However, one-on-one consulting has some downsides.

Seminar 52

Seminar Webinar Document Consulting 52

Gainsight

AUGUST 10, 2020

Imagine how excited I was last year when Gainsight and over 60 of the top Customer Success executives in the world decided to pay us a visit for the 2019 Pulse CxO Summit. Every year, the CxO Summit is one of the most anticipated events in the industry. Knowing that you are heard is one of the best feelings as a customer.

Leadership 59

Leadership 2020 Events Customer Success 59

Kustomer

AUGUST 19, 2021

When CX has the backing of the C-Suite, it creates a company culture that keeps the customer in mind through every business decision, no matter how big or small. One way leaders can win this backing is through sharing customer success stories with the higher ups, which adds value to your CX team ’s efforts. “I I love that.

Culture 98

Culture Chief Customer Officer NPS B2B 98