experience-platforms 
CSM Magazine
MARCH 15, 2024
Over the past year, Sabio Group has been working closely with Avaya to help companies across industries unlock the full potential of the Avaya Experience Platform (AXP). Our Avaya Experience Platform Report Card This project reflects the immense flexibility we’ve seen with AXP implementations.
Lumoa
MARCH 12, 2023
How important is customer experience, really? Ask most business leaders and they’ll tell you customer experience (CX) is essential. When they do, it’s usually scattered across multiple platforms, seen by only one or two teams, and rarely has a big impact. In This Article: What is a customer experience platform?
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ShepHyken
SEPTEMBER 3, 2021
She writes about how contact center agents can maximize productivity and provide a better customer experience. What is a CX management platform? CX management software is an AI-driven, cloud-based platform that optimizes technical operations related to customer service. . Eases access to customer information .
iCiDIGITAL
SEPTEMBER 7, 2018
Rolling out a digital experience platform (DXP) can be a daunting initiative for an enterprise. A successful DXP rollout will reward marketing with a powerful platform to build compelling customer experiences that drive key conversions, and end customers will benefit from positive interactions with the brand.
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This guide is your key to finding the ideal enterprise learning platform for your business. From identifying critical functions to enhancing your digital training experience, this guide ensures you're well-equipped to make an informed decision.
CSM Magazine
FEBRUARY 2, 2024
Benenden Health, a not-for-profit healthcare mutual, has transformed its member experience through a cloud-based digital transformation project with Sabio Group. The Group, which includes ‘makepositive’, delivers solutions and services that seamlessly combine digital and human interactions to support exceptional customer experiences.
Optimove
FEBRUARY 1, 2023
Digital Experience Platform Deliver personalized experiences in real-time, resulting in faster time-to-conversion and higher customer lifetime value Real-Time Content Recommendations Transform your digital platforms into personalized experiences with individualized content recommendations from the first visit.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
More than ever, restaurants are taking advantage of modern platforms available for consumer engagement - most notably, social media. However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms.
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Your customer service agents are the voice of your brand and have a huge impact on every stage of the customer journey – and yet the agent experience is still often overlooked. Find out the top 6 CSR complaints at work and how you can resolve these issues with an omnichannel customer service platform.
Advertiser: Vanilla Forums
Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”. Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you. Self-service can improve customer experience and simultaneously drive down costs.
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This document will help you and your team narrow the field, with detail on the full impact your proposed CCaaS platforms can make on your operations, plus open-ended probing questions that get you better, more insightful responses than a simple “yes”. Agent Experience. This guide covers: Omnichannel & Inbound. AI / Self-Service.
Advertiser: ZoomInfo
With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Whether you're engaging with customers on their social media platforms or you're adopting a frictionless return policy, creating personalized experiences through an omnichannel e-commerce strategy is how to see growth in 2023 and beyond. The cool new innovations shaping the commerce industry.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. Join this webinar with TechStyle Fashion Group, who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service.
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However, the expectation for B2B companies to deliver exceptional experiences is the same, if not higher, than their B2C counterparts.
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