BirdEye

JUNE 21, 2023

In today’s cutthroat business world, staying informed about your competition is more crucial than ever. ” That’s where competitor analysis comes into play. Table of contents What is competitor analysis? Why is the competitor analysis beneficial? Detailed competitor analysis is empowering.

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

BirdEye

MAY 30, 2023

When you’re in business, there are few better ways to compare your progress than by measuring it against your competitors. Taking a hard and closer look at how you stack up to your competitors will help your company improve and grow. Benchmarking is critiquing your performance against a standard.

Social Media 98

Social Media Metrics Advertising Measurement 98

SurveySparrow

APRIL 30, 2024

Online reviews are like a digital mirror for your business – they reflect perceptions of your brand through the eyes of your customers. Like the magic mirror in ‘Snow White’, they also have immense power, because they are the factor that will help a customer decide whether to choose you or your competitor.

2024 52

2024 Management Feedback Metrics 52

BirdEye

MAY 15, 2023

A well-crafted brand strategy can help your business stand out from the competition, allowing it to reach its full potential. But creating such a plan isn’t easy — it requires knowledge of marketing techniques, research into customer behavior, and understanding how people interact with brands.

Brands 98

Brands Social Media Communication Consumers 98

Experience Investigators by 360Connext

JUNE 22, 2021

One of the questions I love to ask business leaders who are exploring customer experience is how much they know about their at-risk customers. Do you know who your at-risk customers are, where they are in the journey, and where they might drift off to? This is how we get lulled into thinking everything’s working well.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

2020 Research

APRIL 17, 2023

Imagine this: You’ve invested countless hours into crafting your brand. Now, you’re eager to expand your reach among your customers and stay ahead of the curve with the latest trends. But how can you accomplish this with ease and speed? Ready to find a tracker solution that suits your needs?

Brands 89

Brands Consulting ROI Consumers 89

BirdEye

NOVEMBER 30, 2023

Table of contents How do you develop the best marketing strategy for travel agencies? How do you market your travel agency? For best results, they require an intimate understanding of their market, audience, business USP, competitors, and the marketing channels they can explore. Let’s dive in for more details: 1.

Travel 109

Travel Marketing Social Media Hotels 109

Magellan Solutions

APRIL 11, 2024

million online stores on Shopify , excellent customer service is crucial to standing out. Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. From processing orders to troubleshooting website glitches, the demands on your support team can be relentless.

E Commerce 95

E Commerce E-support Net Promoter Score Customer Satisfaction 95

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Reviewing your existing CX strategy is a good place to start.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

BirdEye

JUNE 16, 2023

Knowing how your customers feel about your brand makes growing a business easier and more efficient. With this knowledge, you can finetune your products, go-to-market strategies, marketing campaigns, and other processes for the best possible results. How do brand surveys help a business?

Brands 98

Brands Social Media Insights Feedback 98

BirdEye

MARCH 10, 2023

In this article, we’ll cover what a social media audit is, how to do an audit, and provide a free, comprehensive social media audit template for businesses to use right away. This consistency helps you identify patterns and trends across platforms, making it easier to compare your performance.

Social Media 98

Social Media 2023 Metrics Return on Investment 98

Zeisler Consulting

MAY 18, 2021

As a CX consultant and Fractional Chief Customer Officer, at times I’ve had clients and worked with companies in highly-regulated industries; from healthcare to insurance as well as others. In the online webinar panels I moderate, I also come across senior leaders at companies in these sorts of fields all the time.

Insurance 93

Insurance Chief Customer Officer Government Healthcare 93

BirdEye

OCTOBER 19, 2023

This statistic underscores the immense importance and competitiveness of this platform for all local businesses, especially those operating from multiple locations. As a local business owner, you likely have concerns and questions about how to grow effectively on Google. My name is Justin Meredith, and I’ll be your moderator.

Social Media 58

Social Media Books Consulting Information 58

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

BirdEye

JUNE 1, 2023

In the same way, a benchmarking strategy can propel your company to achieve your loftiest goals. In this article, we’ll break down different types of benchmarking and leave you with six easy steps to create your own benchmarking strategy. In this way, strategic benchmarking is all about continuously improving your business.

Reference 98

Reference Metrics Competitive Advantage Transportation 98

SurveySparrow

OCTOBER 25, 2023

It is the soul of your business. A brand is a combination of everything that your business is made up of. That brand tagline you send out holds the key to the success of your organization! That brand tagline you send out holds the key to the success of your organization! This is a common misconception.

Brands 52

Brands Marketing Social Media Connections 52

Lumoa

NOVEMBER 7, 2022

Staying on top of trends means that your organization won’t fall behind. 7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1 But now, more organizations are realizing how essential customer insights are to developing a customer-centric business.

2023 83

2023 Customer Experience Competitive Advantage 2021 83

ShepHyken

FEBRUARY 5, 2020

Of course, you don’t want to run out of gas in the middle of the desert! Not so much that your customer is the last on earth, but that they are the only one you have. Maybe this is your first—and only—customer. Ask yourself the following questions: What do you currently do to add value for your customers?

Customer Service Training 142

Customer Service Training Customers Customer Service Information 142

ShepHyken

AUGUST 28, 2023

A well-thought-out client journey map can ensure that personalized notes are sent at the right moments. By mapping out the timeline of each client’s relationship, businesses can create a systematic approach to sending cards and notes. Personalized notes are a powerful tool in business.

Customer Experience 70

Customer Experience Insurance Loyalty Connections 70

Customer Bliss

DECEMBER 16, 2019

Here’s the lesson I’ve learned: No amount of tactical improvements will elevate your company above all others. The only thing that will do this is to have a vision of how your company will be viewed 20 years or more from now. To get their attention, I ask executives “ what’s your three blocks long ?”

Retail 209

Retail Events Connections Interaction 209

BirdEye

DECEMBER 22, 2022

You might be wondering if Google reviews help your ranking and boost SEO. Customer reviews are directly linked to how easily people can find your business online. In this article, we’ll explain exactly how Google reviews can help improve your search ranking and SEO efforts. The answer is a resounding yes.

Article 105

Article Feedback Management Information 105

ShepHyken

FEBRUARY 27, 2023

Understand what your customers want and deliver consistently. When your product is available in other places, customer experience becomes the differentiator that determines if your customers continue to do business with you or move on to your competitors. Find out what their goal is, and go from there.”

Brands 62

Brands Customer Experience Social Media Definition 62

SurveySensum

JANUARY 3, 2024

A decade ago, designers used to receive branding guidelines from business owners. And while creating a logo, one must ensure to leave a lasting impression on your target customers. But first, know how your business will benefit from a logo with a great impression on viewers. Every business has a logo.

Customer Centricity 52

Customer Centricity Social Media E Commerce Demo 52

West Monroe

APRIL 9, 2024

There’s also a shift in the reality of who credit unions believe they’re competing against versus who competitors truly are in the market. For credit unions, this presents an opportunity to continue offering high deposit rates and more expansive member benefits, further differentiating themselves from banks.

2024 52

2024 Banking Financial Consumers 52

Zonka Feedback

OCTOBER 1, 2022

However, if you keep on improving your product from time to time, you can make it to the leading position in the market. However, merely introducing new features from time to time will not work. Why Improve your Product with Product Feedback? There can be no perfect product on the globe. What is Product Improvement?

Feedback 96

Feedback Social Media Roadmap Customer Satisfaction 96

Interactions

SEPTEMBER 8, 2023

Getting stuck in a loop or being misunderstood by an automated customer care system brings out the worst in humanity. If recordings were published, your grandmother would surely blush! It’s not a generic AI like many other competitors. However, not all AI virtual assistants are created equal. We play nice with others.

Interaction 62

Interaction Customer Service Contact Center Multi-Channel 62

SurveySparrow

JUNE 19, 2023

While inFeedo has been a popular choice for organizations, it’s always good to explore alternative options to find the perfect fit for your unique needs. This time, we’ll examine a few of the top inFeedo alternatives and competitors that can help revolutionize your employee engagement efforts.

Multi-Channel 52

Multi-Channel Demo Social Media Culture 52

ClientSuccess

MARCH 13, 2023

With so many competitors vying for attention, it’s essential to capture the user with creative emails that engage them on an individual level. That means researching your target audience and utilizing data analytics to send out newsletters tailored just to their interests!

Customer Engagement 80

Customer Engagement Engagement Webinar Customers 80

SurveySensum

FEBRUARY 9, 2024

The changes occurring in the market can affect your brand’s marketability and performance. Customers can have changing needs and preferences, and global events can influence your industry. If you plan to incorporate market research into your business operations and decision-making processes, read below for our seven helpful tips.

Insights 52

Insights Marketing 2022 Reference 52

ShepHyken

MARCH 4, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. So, we’ll kick off this week’s roundup with a great definition from Annette Franz. You’ll have to read the article to find out more. What Exactly Is Customer Experience?

2024 59

2024 E Commerce Article Customer Service 59

SurveySensum

JUNE 1, 2023

The NPS score of your business determines how loyal your customers are and how likely they are to recommend you to others. Higher NPS scores indicate you have more customers to promote your business. Therefore NPS Benchmarking is a must-have weapon in your customer experience arsenal.

NPS 52

NPS Retail Net Promoter Score Loyalty Programs 52

Retently

MAY 2, 2023

This article will explore how SaaS companies can efficiently incorporate satisfaction surveys into the customer journey and get relevant feedback for impactful changes. Join us as we delve into the power of CX surveys and how they can transform your SaaS business. What is NPS, CSAT, and CES?

Customer Journey 146

Customer Journey NPS Demo Customer Satisfaction 146

ThriveableBiz

NOVEMBER 13, 2023

Customer-driven innovation to scale -up your business To scale-up your business you have to be focused on what the customer wants and needs. Positioning as the Best in your category, falsely assuming that customers are totally rational. So the potential harm to your business is undermining your value.

Innovation 52

Innovation Entertainment Customers Customer Focused 52

Doing CX Right

MAY 6, 2022

Adrian Swinscoe, CX visionary, and best-selling author explains how blockchain and related technology are impacting business success. Learn why and how to pivot your strategies to stand out from competitors.

Technology 64

Technology Customer Service Customers 64

CSM Magazine

MARCH 14, 2022

Creating the correct customer-centric business model is your ticket to standing out from your competitors and encouraging customer loyalty. To become customer-centric, it’s important you first understand the core needs and wants of your potential buyers.

Customer Centricity 98

Customer Centricity Loyalty Programs Loyalty Financial 98

ShepHyken

JULY 19, 2021

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. In fact, it may quite possibly be on its way out! Standing still at any point means competition, innovation, and more will eventually surpass you. by Mary Drumond. Their conclusion?

2021 145

2021 Article E Commerce Customer Service 145

BirdEye

MARCH 24, 2023

It guides your team with steps and techniques to generate high-value leads that convert to customers. A development team can also help with feedback on what potential customers are looking for from products and services in your industry. They constantly test various acquisition methods looking for efficient growth.

2023 98

2023 Return on Investment Social Media Sales 98