West Monroe

APRIL 6, 2022

Today’s mid-size ($20B-$50B AUM) and regional banks ($50B-$100B AUM) find themselves in a unique spot: big enough to require competing with larger banks on digital customer products but too small to absorb the consequences of strategic technology blunders when it comes to investing in them.

Banking 52

Banking Technology Marketing Roadmap 52

Customer Bliss

JULY 26, 2018

Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. When first starting in your new #CX leadership position, form supportive partnerships. 3 Steps to Initiating A CX Communication Strategy. CX #CustExp Click To Tweet.

Government 111

Government Chief Customer Officer Roadmap Document 111

Totango

DECEMBER 7, 2023

In Part 2 of this hot topic series, Taylor Hodges , Global Head of Customer Success for the Corrigo Enterprise product at JLL Technologies, shares how her team takes a unique approach to this task by aligning cross-functional GTM teams by industry vertical. Our hypothesis is that NPS is going to improve for each vertical,” Hodges said.

Sales 91

Sales NPS Customer Journey Customer Success 91

ERDM

NOVEMBER 13, 2017

At the same time, customers increasingly tell us that technology is a top purchase consideration, and they want their vehicles to seamlessly integrate with the rest of their digital lives.”. Both are incredible opportunities to introduce new and innovative experiences to our customers. These become priorities in our CX roadmaps.

Innovation 40

Innovation Roadmap Customer Centricity Social Media 40

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Ask our product leaders about our current and future innovation during a live Q&A.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

CSM Magazine

JUNE 17, 2021

Cloud-first workforce engagement management provider announces roadmap for Data Sovereignty across Southeast Asia. This launch also demonstrates Calabrio’s growing strength, leadership, and commitment to the region, by supporting Southeast Asia’s increasing demand for cloud.

Engagement 52

Engagement Management 2020 Roadmap 52

Kustomer

NOVEMBER 9, 2023

Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined. These thought leaders and experts are at the forefront of innovation in the fields of AI and customer experience.

2023 52

2023 Events E Commerce Blog 52

One Millimeter Mindset

OCTOBER 15, 2018

Or, let’s say a client is frustrated with their career trajectory and wants me to develop their next-steps professional roadmap. Alternatively, their education and certifications scream out a completely different skill set than the leadership track they so desperately want to target. And even disqualify them.

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Workshop Roadmap Customer Success Leadership 142

Gainsight

JULY 11, 2023

I’m so proud of and grateful for the Northpassians who came together to innovate and build our remarkable company. A few years later, in 2012, my company was acquired by SPS Commerce (NASDAQ SPSC), and as part of that acquisition, I joined their leadership team. And it shouldn’t be understated that we’ve had a blast building together!

2023 40

2023 Leadership 2012 2010 40

West Monroe

JULY 11, 2023

West Monroe supports more than 600 private equity transactions every year, performing buyside operational, technology, and market diligence and driving value creation efforts with management teams. Oftentimes we see poorly managed product roadmap priorities as a root cause of a variety of inefficiencies across the P&L.

2023 52

2023 2024 Innovation Technology 52

Customer Alignment

MARCH 2, 2018

Day 61-90: EXECUTE a roadmap which breaks down how and when you will get to the blueprint Establish and agree the high-level work streams with the wider working team. Ensure these work streams underpin the blueprint and structure them into a time bound roadmap. The roadmap process is ongoing and iterative.

Chief Customer Officer 99

Chief Customer Officer Customer Experience Roadmap Workshop 99

SurveySensum

FEBRUARY 16, 2024

This is especially important when it comes to leadership, where 76% of people feel engaged after they believe that they’ve been heard by their boss. However, the landscape has changed dramatically with modern technological advancements, reducing the impact of hearing loss in the classroom , workspace, or similar.

Communication 52

Communication Interaction Connections Demo 52

SurveySensum

FEBRUARY 16, 2024

This is especially important when it comes to leadership, where 76% of people feel engaged after they believe that they’ve been heard by their boss. However, the landscape has changed dramatically with modern technological advancements, reducing the impact of hearing loss in the classroom , workspace, or similar.

Communication 52

Communication Interaction Connections Demo 52

Natalie Petouhof

AUGUST 15, 2022

I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership about what customer service needs to look like in 2022. Original Article by Jon Arnold. History Foreshadows CX Problems. Call to action – reimagining your business model.

Books 52

Books Customer Centricity Advertising Culture 52

ClearAction

NOVEMBER 26, 2017

The right data + process + technology = maximum learning IQ = breakthrough results. Sustainable market leadership. Marketing Operations provokes continuous innovation through business intelligence, voice of the customer, process, company-wide involvement. Compliance leadership. An operational roadmap for effectiveness.

Marketing 70

Marketing Roadmap Competitive Advantage Leadership 70

West Monroe

OCTOBER 12, 2018

This week West Monroe Partners released our signature research on an important topic, Digital Leadership. At West Monroe, we define Digital as “applied technology that changes business conditions, creates an adaptive culture, and uses data to scale and grow.” Enter Digital Change.

Return on Investment 40

Return on Investment Culture Roadmap Leadership 40

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Presentation 52

Presentation Transportation 2030 Roadmap 52

SurveySensum

MARCH 5, 2024

You know organizations that encourage a feedback culture are 24% more likely to experience high innovation. Employee feedback is the roadmap for this journey of improvement. It serves as a powerful tool for uncovering genuine concerns, innovative ideas, and constructive criticism that might otherwise remain unspoken.

Culture 52

Culture Feedback Employee Experience Demo 52

Gainsight

AUGUST 2, 2021

If you have ever waited in line for a COVID test or vaccine, you understand how successful operational leadership can hinder or accelerate a positive customer experience. In Customer Success, operations leaders also play a pivotal role in driving efficiencies by combining technology and data. for senior leadership.

Fashion 52

Fashion Leadership NPS Customer Success 52

SurveySensum

FEBRUARY 22, 2024

Employee experience strategies function as a detailed roadmap that organizations employ to enhance the overall perception and satisfaction of their workforce. Coaching : Personalized coaching sessions help employees address specific challenges, develop leadership skills, and navigate their career paths effectively.

Employee Experience 52

Employee Experience Net Promoter Score Feedback Demo 52

Gainsight

OCTOBER 16, 2020

All of us are customers – the bar is being raised, and the game is leveling up (and fast) in technology. Level Up Your Customer Experience: product innovators share what they are doing to unify experiences in and out of the product, cultivate advocates, and build a roadmap to delight users. We call it Product-Led Growth.

2020 59

2020 Events Leadership Roadmap 59

ClearAction

MAY 3, 2019

Digital natives — anyone whose childhood was filled with digital technology — have joined the workforce: they represent an ever-growing segment of purchasing power. 1) Visionary Leadership. What’s needed more than technology or business rules for digital experience success is visionary leadership. What’s Out.

Leadership 48

Leadership Customer Centricity Metrics Technology 48

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Presentation 40

Presentation Transportation 2030 Roadmap 40

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Presentation 40

Presentation Transportation 2030 Roadmap 40

West Monroe

JUNE 1, 2023

After a customer segmentation analysis, we collaborated with the leadership to restructure their product pricing and packaging, introducing targeted feature bundling that increased cross-sell and up-sell opportunities, improved retention, and supported new growth. Increase data fluency Data is essential to a CPO’s success.

Return on Investment 52

Return on Investment Culture Metrics Financial 52

ChurnZero

JANUARY 10, 2020

For Customer Success teams to continue to expand, it’s crucial they have dedicated leadership to rally internal support and fortify their position within the broader organization. . I am excited to have Lisa as part of my senior leadership team.” He received his BBA in Finance from Kennesaw State University. .

2020 52

2020 Chief Customer Officer Customer Success Leadership 52

One Millimeter Mindset

JULY 5, 2018

Why not bring me in to conduct one of my One Millimeter Mindset breakout sessions on Professional Innovation, Storytelling, Workforce Collaboration, Us versus Them Mindset, or Customer Retention! Focus on developing a refreshed and recalibrated customer experience and customer retention roadmap for your members. is available on Amazon.

Blog 44

Blog Customer Experience Customer Retention Workshop 44

ClearAction

APRIL 17, 2019

This type of leadership is indeed rare: it wasn’t the nucleus of your university’s business curriculum, it’s not yet central to Wall Street’s conversations about your company, and it’s not yet the focus of prominent business journals. The entire leadership team must be aligned, with nobody left behind. 1 Good to Great , Jim Collins.

Management 69

Management Customer Experience Management Books Financial 69

West Monroe

JANUARY 29, 2024

It's not an out-of-the-box solution; it’s a collection of industry-accepted technologies that can be applied across a variety of customizable system options. Grid edge solutions meet existing infrastructure: What is PVNO?

Connections 52

Connections Roadmap Wireless Financial 52

Qualtrics

FEBRUARY 18, 2020

Check out our guide to the must-see sessions at this year’s X4 for market researchers from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event. World-class thought leadership. Get hands on with the technology. What’s new in XM?

2020 29

2020 Marketing Government Leadership 29

SmartKarrot

JANUARY 18, 2023

Role: Head of Customer Success Location: Lakeland, FL (Hybrid) Organization: Dice As a Head of Customer Success, you will partner with Product, Customer Experience, Technology, and Operations leadership to build a cohesive, compelling, class-leading customer experience. Apply here: [link].

Customer Success 19

Customer Success Roadmap Document Webinar 19

Bold360

JUNE 10, 2020

It’s time to build a CX roadmap for today and for the future in different steps for helping businesses build up their digital capabilities. So start your roadmap — or playbook, if you prefer — with a step you can take today. Plan your next seven or eight steps as business and technology start to improve.

Engagement 52

Engagement E-support Roadmap 2020 52

SurveySparrow

SEPTEMBER 8, 2021

As it focuses on pretty much everything about the employees – how they feel about your company, the benefits offered, the vibe they’re getting, office culture, etiquette, and leadership qualities. Helps give the right technological support to the right employees at the right time. . Boost In Innovation. Embrace it. .

Employee Experience 59

Employee Experience 2021 Management Culture 59

Customer Alignment

OCTOBER 2, 2017

Understand which journey stages drive satisfaction or dissatisfaction Conduct journey and root cause analysis of transactional voice of customer data Principle 2: Establish an Experience Roadmap Know where you are headed (and how that works for the company and brand) before you jump into execution mode.

Customer Experience 40

Customer Experience Customer Centricity Customer Journey Voice of Customer 40

SurveySparrow

JULY 6, 2022

But once done, managerial competencies promote better leadership and sustained business success. It also means he’s open to creative ideas and innovation, questioning the status quo and implementing new processes when required. Start-to-end roadmap for new products. #3 We get your confusion, but hear us out.

Culture 52

Culture Apparel Communication Innovation 52

UJET

JANUARY 22, 2020

Darcey joins UJET with a long and prestigious track record of success across both software and hardware technologies including Markforged , Cisco Meraki, and Bank of America. Darcey answered a few questions so our customers and the public can get to know the newest member of the UJET leadership team. Tell us a bit about yourself?

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2020 Culture Roadmap Travel 112

CX Journey

AUGUST 11, 2016

Olivia McMillan : Our Customer Experience Centre has the privilege of working within a technology company that celebrates innovation and speed to market. With over 20 years of experience in customer service, Ben has been recognised many times for the thought leadership articles that are regularly published on his blog.

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Roadmap Healthcare Insights Innovation 0