Experience Investigators by 360Connext

APRIL 23, 2024

By following these steps and focusing on the right metrics, we can demonstrate the tangible value of investing in customer experience to our leadership, ensuring continued investment and focus on initiatives that drive real business growth and customer happiness. As you consider your own CX strategy, remember that it’s a team effort.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

One Millimeter Mindset

AUGUST 24, 2022

Right now, many of you parent, teach, or coach young people doing life events for the first time: learning to ride bicycles, play sports, attend kindergarten. After all, he was so athletically proficient in sports that this bike thing was bothering him – although he didn’t tell me. So, what will you do next?

Presentation 101

Presentation Sports Leadership Innovation 101

Customer Bliss

APRIL 23, 2021

My gift to you is sharing conversations with these incredible colleagues through my podcast to help you further your career and develop your leadership skills. What you find in environments where there’s a lot of innovation and ingenuity is an element of–absolutely–a truthful environment. My friend Chip R.

Customer Experience 273

Customer Experience Books Consulting Sports 273

ClearAction

OCTOBER 25, 2022

Experience Leadership for CX Enthusiasts & CCXP Exam : get a solid foundation in almost-automatic CX excellence. To celebrate your commitment to almost-automatic CX excellence, submit your team’s progress to the CX Team Sport Awards. Here are some examples to inspire your submission to the CX Team Sport Awards.

Sports 71

Sports 2009 2022 Financial 71

Circular Edge

MARCH 4, 2024

upgrade to address current gaps and future proof their business by establishing the latest technology foundation for Continuous Innovation, including mobile, Orchestrator and RPA. “We My biggest concern going in was the retrofits.

Transportation 52

Transportation Apparel Sports 2017 52

Qualtrics

OCTOBER 21, 2021

Couldn’t attend our XM Innovation Event? From innovations to ideas and insights, here are 10 key takeaways you should know about. During our recent XM Innovation Event, we heard from two very special guests, Adam Grant and Venus Williams, about the work they’ve done to innovate, rethink, and break through.

Events 26

Events Innovation Sports Leadership 26

CSM Magazine

OCTOBER 28, 2016

Leadership capacity is more than simply skill development; it’s about performance, growth, transformation and change. Let’s define leadership as; “Leadership Capacity is the skilful use of leadership attributes for the growth and development of ourselves, our colleagues and our organization”.

Leadership 40

Leadership Competitive Advantage Innovation Sports 40

BlueOcean

DECEMBER 13, 2022

Other examples are the collaborations between Hilton and Lyft , Shell and Dunkin’ , Macy’s and Dick’s Sporting Goods , and then there is Scene+ in Canada who’s loyalty program brings together company brands offering movies, travel, shopping, dining, groceries and more all under one consolidated program.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Experience Matters

DECEMBER 22, 2014

I recently had the opportunity to hear Derrick Hall, CEO of the Arizona Diamondbacks , speak at the Arizona State University, Center for Services Leadership (CSL) Compete Through Service Symposium. His goal: “Treat our fans, employees, and players better than any team in sports.”

Culture 125

Culture Sports Magazine 2005 125

Customer Bliss

NOVEMBER 1, 2018

In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well. She has seen that through her actions of being a leader and inspiring her team to showcase the best parts of themselves, there’s a stronger internal culture of enthusiasm, excitement, innovation, and ownership.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

ClearAction

SEPTEMBER 27, 2018

Customer-centered business requires truly customer-centric goals, values and structure — shaped by outside-in thinking infused in processes, policies and motives — and fine-tuned with systematic internal engagement, improvement and innovation of the end-to-end customer experience, and inherent momentum.

Customer Centricity 74

Customer Centricity Sports Culture Innovation 74

Customers That Stick

NOVEMBER 13, 2014

My years in contact center leadership have provided me a solid understanding of the call center environment. I have a terrific pulse on incorporating innovation into the contact center having implemented social, outsourcing partners, new technology, and new products, while maintaining an award-winning contact center.

Customer Experience 137

Customer Experience Contact Center Sports Social Media 137

Team Support

AUGUST 17, 2020

We enjoy skiing and cheering for all of the Denver sports teams. TS: What does this transition in leadership mean to our customers? TS: Having a change in leadership might create some apprehension with various stakeholder groups, which is heightened during a global pandemic and national economic crisis like we’re experiencing now.

B2B 59

B2B Sports Leadership Innovation 59

Totango

FEBRUARY 22, 2021

This term applies to more than just athletes and sports, however. Amid the constant changes from the COVID-19 pandemic last year, our customers changed the game in their own industries, adapting to the unknown with resilience and innovation by transforming their customer interactions at unprecedented speed.

Customer Success 62

Customer Success 2020 Hospitality 2003 62

Oracle

MARCH 8, 2018

SmarterCX.com is proud to highlight women in technology who are driving innovation, creating the next generation of customer experience, and inspiring future leaders. Promoting female leadership. Sports certainly is a metaphor that is very accessible to both men and women. What is the Corner of the Court? It is about the woman.

Technology 97

Technology Sports Leadership 2018 97

One Millimeter Mindset

SEPTEMBER 19, 2018

Does your organization make customer retention ownership a spectator sport or a game of hot potato? ” Babette Ten Haken’s One Millimeter Mindset speaking programs showcase how profitable collaboration catalyzes purposeful, innovative personal development, leadership communication and business growth. Click on this link.

Customer Retention 71

Customer Retention Sports Leadership Sales 71

Beyond Philosophy

MARCH 30, 2023

I read an article, “ 15 Famous Brands Who Failed to Innovate ,” and what I noticed is that hubris plays a role here, too. The first low point of the bell curve is when a company/sports team/new product comes out; it’s just getting started so the performance is low. Rule #2: Ignore customer feedback.

Sports 78

Sports Hotels Books Feedback 78

ProProfs Chat

NOVEMBER 20, 2020

An employee engagement survey analyzes an employee’s involvement using the following parameters: Leadership. Hence, leadership is a prime parameter of an employee engagement survey. They look for new ways to innovate and grow more. Social gatherings like sports events, trips, etc act as a relaxation for employees.

Engagement 105

Engagement Leadership Culture Measurement 105

Natalie Petouhof

JUNE 1, 2022

Empathy is doing the strength training to sport 6-pack abs. So, ask yourself, “Do you know what it would take to be the next Einstein in business leadership?”). Remnants of four industrial revolutions legacy mindset linger in leadership. You don’t want to repeat that leadership mindset pattern. Consider this.

Books 52

Books Employee Experience Leadership 2021 52

Russel Lolacher

NOVEMBER 28, 2022

He’s a former member of the Leadership Council for Government Social Media and member of the board of directors for the Peninsula Conflict Resolution Centre. Law of Diffusion of Innovation – Simon Sinek. I mean, you’re talking stories, you’re talking about leadership. I don’t like that feeling.

Culture 98

Culture Connections Leadership Communication 98

CSM Magazine

MAY 27, 2016

The possibility to provide exceptional service is available to almost any company if it believes in its peopl e, is willing to innovate, and really cares about their customers’ experience. Each one is a sports legend who has excelled time and time again in their own competitive sports, providing lasting memories for their fans.

Customer Service 72

Customer Service Sports Advertising Retail 72

Kustomer

OCTOBER 22, 2020

What ESPN fans wanted during the pandemic, was to talk sports. Most sports were on pause for months on end, and the role of the customer service rep shifted significantly. “We We understand what you’re going through and if you want to talk a little sport, we do too, and that’s what we do. And our CSAT reflects that.

Sports 96

Sports 2021 2020 Loyalty 96

Chadwick Martin Bailey

FEBRUARY 22, 2021

What about that experience helped you to adapt, innovate, and/or grow? Being more entrenched with their business, and their lives, helps me to identify ways to overcome their challenges and to innovate. I also think about his leadership style, and how he’s fighting right alongside his team. What character are you, and why?

Consumers 52

Consumers Sports Leadership Hotels 52

Forrester's Customer Insights

JANUARY 12, 2022

At the Forrester Tech & Innovation Forum 2021, I discussed how leaders can learn from elite sports with leadership coach and author Drew Povey.

Sports 26

Sports 2021 Leadership Innovation 26

Qualtrics

APRIL 29, 2021

The innovation that came from necessity in 2020 taught us that agility is business-critical. As large segments of remote and hybrid workers merge, there will be a greater need for digital workspaces to enable collaboration, innovation, and productivity,” he said.

2021 26

2021 Sports 2020 Culture 26

C Space

SEPTEMBER 21, 2020

But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Nearly eight in ten (77%) of the sports videos uploaded to Twitter between Jan. 1 and Sept. In the U.S.,

2020 40

2020 Brands Sports Fashion 40

ChurnZero

FEBRUARY 1, 2019

There are Customer Success leaders out there who are always looking at things a little differently, who are ahead of the curve and who are continually learning and pushing innovation. Gregg is a battle-tested Customer Success professional with over 15 years of experience in roles at K2 Sports, Tableau, AnswerDash, and Rightside.

Chief Customer Officer 53

Chief Customer Officer 2019 Customer Success Leadership 53

C Space

OCTOBER 1, 2018

A sociologist, ethnographer and author, she’s our in-house pathfinder, constantly mapping out ways for brands to innovate and push boundaries. NPS, for example, so innovative at the time and still incredibly important today, was conceived in this company-centric world. Mike Sepso: ‘Esports are a New Layer of Sports’.

NPS 56

NPS Sports Net Promoter Score Retail 56

Lumoa

FEBRUARY 6, 2018

The top challenges that companies should be aware of in 2018, I see are: That senior leadership teams view CX as a passing fad or a short term campaign, and do not truly understand the enormous value a customer-centric approach to business brings – be it engaged employees, retained customers with increased share of wallet or new customers.

2018 129

2018 Customer Experience Customer Centricity Culture 129

Lithium

JUNE 11, 2019

I’ve been in tech innovation for more than 25 years now, and I know the balancing act between deeply listening to what consumers tell us they want and delivering what they don’t know they want until they get it. Designing the future of digital customer service has to be a team sport. How do we walk that line?

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

I’ve been in tech innovation for more than 25 years now, and I know the balancing act between deeply listening to what consumers tell us they want and delivering what they don’t know they want until they get it. Designing the future of digital customer service has to be a team sport. How do we walk that line?

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

I’ve been in tech innovation for more than 25 years now, and I know the balancing act between deeply listening to what consumers tell us they want and delivering what they don’t know they want until they get it. Designing the future of digital customer service has to be a team sport. How do we walk that line?

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Kustomer

OCTOBER 22, 2020

What ESPN fans wanted during the pandemic, was to talk sports. Most sports were on pause for months on end, and the role of the customer service rep shifted significantly. “We We understand what you’re going through and if you want to talk a little sport, we do too, and that’s what we do. And our CSAT reflects that.

Sports 52

Sports 2021 2020 Loyalty 52

SurveySparrow

JULY 6, 2022

But once done, managerial competencies promote better leadership and sustained business success. It also means he’s open to creative ideas and innovation, questioning the status quo and implementing new processes when required. The knack for finding innovative ways for processes. We get your confusion, but hear us out.

Culture 52

Culture Apparel Communication Innovation 52

CSM Magazine

MARCH 27, 2020

In this article, we take a review of some of the critical factors that help to build cohesion among employees of a company and some leadership tips you need to employ. You can order custom printed tees for a road trip, office trivia, hike, sports activity, luncheons, among others. Set Well-Defined, Viable goals.

Sports 52

Sports Loyalty Measurement Financial 52

Kustomer

APRIL 1, 2021

It is a totally new direction, a new way of thinking, a new way of innovating that a lot of people honestly find uncomfortable.” Kris leaves the audience with one final note: “The day you stop innovating is the day your competition passes you by.” So I think if you can sell it to your leadership, you’re there.

Hotels 87

Hotels Innovation Sports Average Handle Time 87

Avaya

OCTOBER 31, 2016

To keep up with today’s rapid pace of innovation, companies must invest in technologies that enable customer communications experiences enterprise-wide , and they should entrust their CMOs to lead this spending initiative. It simply means CIOs need to embrace change and perhaps wear some new hats in order to drive better business outcomes.

Technology 74

Technology Marketing 2017 Social Media 74