Oracle

SEPTEMBER 19, 2018

Here are 5 of the upcoming, must-see sales-focused sessions. You can also view the full sales session catalog here. General Session: The Latest CX Innovations for Sales. What does the future hold for sales professionals? Your Roadmap of the Future for Sales and Service. Visit the registration page.

2018 49

2018 Sales Roadmap Loyalty 49

West Monroe

NOVEMBER 2, 2022

Selling to acquirers remains a difficult exercise in the current economic client—between the steady march of Federal Reserve rate hikes, rising inflation, and more challenging private credit market, the last few months have been anything but easy. Build a realistic roadmap. What’s more, U.S.-listed

Roadmap 52

Roadmap Innovation Financial 2022 52

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. But she knew that blindly implementing every feature request could lead to confusion rather than innovation. What is a Feature Request?

Roadmap 52

Roadmap Feedback Demo Customers 52

Oracle

AUGUST 6, 2019

Here are 5 of the upcoming, fascinating marketing sessions. Leveraging Connected Data Across the Marketing Lifecycle. Breakout session featuring Robin Opie, VP: Data Science, Oracle Data Cloud, Oracle and Steve Earl, Senior Director Product Marketing, Oracle. Marketing is being redefined by micromoments.

2019 47

2019 Marketing B2C Roadmap 47

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. Market presence: Revenue and number of customers.

Customer Success 92

Customer Success 2023 B2B Customer Relationship Management 92

Gainsight

AUGUST 12, 2022

We discussed Albuquerque’s passion for making products better and what PMs can do to inspire the teams that create innovative SaaS products. Swerve around roadmap detours to stay on track. Bad products come from bad roadmaps, according to Albuquerque. Instead, roadmaps should focus on customer outcomes. via GIPHY.

Roadmap 59

Roadmap Sports Metrics Webinar 59

Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Material works with some of the largest and most innovative restaurant brands. But the market was peaking.

2022 52

2022 E-support Roadmap Download 52

BirdEye

MAY 30, 2023

Maybe you see a competitor running a first-rate marketing campaign that places them top of mind among customers. You can use competitive benchmarking to compare their market research strategy to your own. Gain insights into industry trends In a constantly-evolving business market, seeing the big picture can be tough.

Social Media 98

Social Media Metrics Advertising Measurement 98

Alida

JULY 26, 2016

At the 2016 Asia Pacific Customer Intelligence Summit , over 200 professionals from marketing, market research, innovation and customer experience gathered for a day of learning and networking and to celebrate the achievements of the most customer-centric companies in the region. Don’t think of market research as a department.

2016 162

2016 Customer Experience E Commerce Insurance 162

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Ask our product leaders about our current and future innovation during a live Q&A.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Gainsight

DECEMBER 10, 2020

My name is Riana Upton and I’m on Gainsight’s product marketing team. . During my three years at Gainsight, I’ve gone from content marketing to product marketing which has given me an amazing opportunity to learn from and work with so many great Gainsters. . On paper, I’m an Associate Product Marketing Manager.

Marketing 52

Marketing Management Roadmap Touchpoint 52

SurveySparrow

NOVEMBER 29, 2023

In essence, it guides the development and marketing of a product. Some prioritize efficient production, while others center around consumer-centric marketing strategies. It guides its development and marketing strategies. Pinpoint the demographic or market segment the product intends to serve.

Consumers 52

Consumers Innovation Loyalty User Experience 52

Oracle

FEBRUARY 21, 2020

Conversations are at the heart of every customer experience and allow customers to engage with your brand, from browsing and researching to engaging in marketing campaigns or sales discussions, driving purchase decisions, and engaging in post-sales. Oracle Digital Customer Service Overview and Roadmap.

2020 62

2020 Customer Service Roadmap Hospitality 62

ERDM

NOVEMBER 13, 2017

Both are incredible opportunities to introduce new and innovative experiences to our customers. There isn’t a playbook that can tell you how to successfully innovate your customer journey. This gave us a valuable early “quick win” that we could leverage in justifying further investment in our CX roadmap.

Innovation 40

Innovation Roadmap Customer Centricity Social Media 40

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Material works with some of the largest and most innovative restaurant brands. But the market was peaking. Here’s why it’s ending.”

2022 52

2022 Roadmap Customer Relationships 2019 52

SurveySparrow

SEPTEMBER 29, 2023

Take a company with many departments like sales, customer service, marketing, and product development. Innovation Catalyst These workshops encourage creative thinking. They spark innovation within your team. When your customers see something special, they’re more likely to choose your performance over others.

Workshop 52

Workshop Customer Experience Roadmap Innovation 52

SurveySparrow

SEPTEMBER 5, 2023

It’s the ease of finding information online, the helpfulness of the sales team, the convenience of the purchasing process, and the quality of after-sales service. Similarly, in the automotive world, a remarkable customer experience translates to more than just a car sale. Consider your favorite coffee shop.

Automotive 52

Automotive Customer Experience Touchpoint Multi-Channel 52

TechSee

AUGUST 31, 2022

The right partner shouldn’t require a compromise on time to market or depth of solution, but offer the full spectrum of capabilities that will meet both of these objectives. What expansion and innovation opportunities will be available to me? In an ideal world, an easily deployed, frictionless solution would demonstrate rapid impact.

Engagement 109

Engagement Culture Technology Omnichannel 109

West Monroe

FEBRUARY 23, 2023

They ensure focus and expertise in key functions needed for success – from sales and marketing to product development to HR – and maintain accountability for progress against their specific mandate. But in today’s market, the traditional department mandate is quickly evolving.

Leadership 52

Leadership Roadmap Culture Sales 52

West Monroe

JANUARY 12, 2022

Enterprise software is rapidly moving away from the traditional sales-led growth model. This puts significant pressure on product teams to continually innovate and iterate products and services to deliver a compelling customer experience that drives new revenue.

Innovation 52

Innovation Roadmap Feedback Metrics 52

Retently

FEBRUARY 21, 2024

surveys are critical tools for uncovering this information, directly influencing your marketing strategy and budget allocation. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer. How did you hear about us?” How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

C3Centricity

AUGUST 20, 2017

Faster growth, increased profitability, or more successful innovations? As you know, there are basically only three ways to grow your sales: Get more people to buy. sales Click To Tweet. ” To quote a comment in the excellent book Marketing Metrics, from the Wharton School Collection, by Paul W. Higher Growth.

2018 48

2018 Innovation Competitive Advantage Books 48

BirdEye

MARCH 17, 2023

This focus area can be sales, finance, marketing, HR, and niche operations. Bottom line: Small business consulting services can help businesses expand, generate higher revenue, explore new strategies, and give them a competitive edge in the market. Small business consultants can provide assistance in such cases.

Consulting 98

Consulting Social Media Financial Sales 98

GetFeedback

MAY 4, 2018

Rather than working off assumptions, talk to your support agents, your sales reps, and anyone else who has first-hand experience with customers. Get their take before you develop new features and plan the product roadmap. In addition, you can use the feedback to better define your audience and improve your go-to-market strategy.

Net Promoter Score 170

Net Promoter Score Customer Centricity Feedback Roadmap 170

Thematic

APRIL 13, 2023

Atlassian relies on user word of mouth and viral products, instead of traditional enterprise sales, and we have a close relationship with our community of users. We wanted to ensure that ALL product teams were leveraging ALL customer feedback to make informed business decisions when prioritising roadmaps. Why Thematic?

Feedback 71

Feedback Roadmap Culture Insights 71

West Monroe

JANUARY 18, 2023

But in the late ‘90s, when leadership recognized the legacy wagon model comprised just 25% of sales , the company began introducing more modern iterations to its product lineup, such as mini Tesla Model S replicas. Guided by Agile practices and workflows, product-oriented teams thus work in continuous innovation cycles.

Banking 52

Banking Innovation 2022 Government 52

Gainsight

SEPTEMBER 28, 2022

Simplicity should impact: How you innovate: As your company and customer base matures, it can be appealing to plot every little feature request onto your product roadmap (especially the ones coming from your largest, highest-paying customers). Have clarity and reasoning behind your roadmap. Growth is hard.

2002 52

2002 Roadmap NPS Fashion 52

One Millimeter Mindset

OCTOBER 15, 2018

This connection signifies that we are doing our homework and are engaged in effective marketing. Or, let’s say a client is frustrated with their career trajectory and wants me to develop their next-steps professional roadmap. Is this company “poised to move to the next level” simply because their sales team had a few good years?

Workshop 142

Workshop Roadmap Customer Success Leadership 142

Customer Bliss

NOVEMBER 15, 2018

Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do. It was a false start.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

ShepHyken

JUNE 17, 2022

This week we feature an article by Devin Pickell, Growth Marketing Manager at Privy. Did you know that 8 out of 10 consumers say they’re enrolled in at least one text message marketing program? Or that 63% of online shoppers have made at least one purchase within the last 90 days from a text marketing campaign? .

Consumers 67

Consumers Social Media Retail Roadmap 67

Kustomer

NOVEMBER 9, 2023

From the rise of chatbots and virtual assistants to the personalization of proactive marketing campaigns and predictive analytics, technology has become an important part of the customer journey. These thought leaders and experts are at the forefront of innovation in the fields of AI and customer experience.

2023 52

2023 Events E Commerce Blog 52

ChurnZero

JANUARY 13, 2023

Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI. With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit.

2023 98

2023 Customer Success Chief Customer Officer Customer Journey 98

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

Roadmap 52

Roadmap Metrics Customer Journey Customer Journey Mapping 52

ClearAction

MARCH 27, 2021

These are typically included in developing a marketing value proposition , essentially your brand promise. Roadmap: Quantify the value ratio for all choices available to your customer. Closing the brand-customer gap (matching marketing/sales promises with operational delivery of value).

Customer Experience 77

Customer Experience 2019 Metrics Roadmap 77

West Monroe

DECEMBER 13, 2022

That’s the question facing today’s tech companies, as economic volatility and an unpredictable labor market dampen available capital, reduce resources, and ratchet up the pressure on profitability. How do you do more with the same—or even less? 2-Minute Takedown. Prioritizing the customer journey and experience is key.

2023 52

2023 Roadmap Download Customer Satisfaction 52

Totango

NOVEMBER 3, 2022

Hedgpeth noted that Sumo Logic does this by “shifting left,” meaning they shift their customer success assets to the left of the sales cycle rather than only utilizing them in the post-sales journey. Enhancing product roadmaps and improving net retention. Deliver business outcomes, not cadence calls. Reducing customer burdens.

Customer Journey 62

Customer Journey Chief Customer Officer Healthcare Customer Journey Mapping 62

Circular Edge

DECEMBER 13, 2022

By analyzing historical transactional data, you’ll uncover customer details and purchase trends that help drive sales efficiency and higher marketing conversion rates. Product teams can prioritize roadmap fixes and enhancements based on loyal-customer adoption metrics and feedback. Who benefits? Who benefits?

Competitive Advantage 52

Competitive Advantage Multi-Channel 2022 Insights 52