Beyond Philosophy

DECEMBER 31, 2022

20:49 Colin refers to one of his favorite leadership aphorisms, “None of us is as clever as all of us,” which speaks to leveraging the strengths of the team to create a better output rather than serving in despotic rule. Click here to join the other 70,000 subscribers. Please tell us how we are doing!

Call Center 88

Call Center Leadership Culture Consulting 88

Beyond Philosophy

JULY 17, 2021

22:15 Ryan asks us why this discussion matters to organizations trying to deliver an experience that promotes customer-driven growth. 26:38 Ryan gives his decision and summarizes the issue for us all. Please tell us how we are doing! Click here to join the other 22,000 subscribers. Join The debate! How can we help?

Customer Experience 109

Customer Experience Marketing Social Media Consulting 109

Beyond Philosophy

AUGUST 27, 2022

Knowing when intuition could be correct and when it might not be is a critical skill for any of us, particularly in business. 23:48 Moneyball, either the book or the movie, gives us a good example on how to build upon the instinctive decisions we favor and coupling that with rational processes to ensure it isn’t wrong.

Books 141

Books Consulting Financial Customer Experience 141

Beyond Philosophy

FEBRUARY 8, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. If you have something you want to share with us as part of our None of Us is as Clever as All of Us feature, please click here. It’s simple enough, yes?

Presentation 78

Presentation Consulting Interaction Reference 78

Beyond Philosophy

OCTOBER 29, 2022

Neither of us is much of a runner. In fact, to get us to run with any kind of speed would require some motivation—like a tiger chasing us. So, why does fear motivate us so much? Safety is an important value for all of us. Safety is an important value for all of us. Please tell us how we are doing!

Marketing 88

Marketing Consulting Financial Customer Experience 88

Beyond Philosophy

OCTOBER 1, 2022

They connect us to our past and drive our behavior in the present. In many ways, memories define us. 12:12 We learn how SOHCAHTOA from trigonometry is an excellent example of mnemonic devices that help us remember things and why. Please tell us how we are doing! Click here to join the other 35,000 subscribers.

Consulting 78

Consulting Presentation Financial Connections 78

Beyond Philosophy

APRIL 4, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. So, for some of us at a certain age, breaking off a relationship without even so much as a “Goodbye!” Listen to the podcast: I have been ghosted. sounds astonishing.

Fashion 60

Fashion Communication Social Media Travel 60

Beyond Philosophy

JUNE 18, 2022

Here are a few key moments in the discussion: 03:09 Killip explain a little background about Attest and how she came to her position there after a long career in law before joining the team. Please tell us how we are doing! Click here to join the other 22,000 subscribers. Complete this short survey.

Consulting 88

Consulting Consumers Financial Customers 88

SurveyGizmo

OCTOBER 22, 2020

Welcome to the October 2020 edition of the Alchemer Monthly Insider newsletter. Each month, we will share product and solution news, use cases, and other helpful information. Is there more you want to hear from us? Please provide your ideas and feedback using the survey at the end of the newsletter. Register now.

Webinar 52

Webinar Customer Centricity Presentation 2020 52

InMoment XI

AUGUST 11, 2022

Choosing customers based on being subscribed to newsletters or who follow your company on Instagram could also be convenience sampling (if your population is larger than just “those who follow us on Instagram”) because it’s all about ease of access. Voluntary Response Sampling. Purposive sampling.

Airlines 260

Airlines Consumers Insights Definition 260

Beyond Philosophy

APRIL 11, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. But how should you do it, and why is it important? Both are fair questions.

Books 78

Books Customers Insights Marketing 78

Beyond Philosophy

APRIL 24, 2021

He asked us if we had any advice for businesses with a small budget on how to use concepts from the behavioral sciences to improve moments in their Customer Experience. 21:24 We discuss Kahneman’s Peak-End Rule and how you can use it to optimize your experience for free. Please tell us how we are doing! Guess what?

Customer Experience 88

Customer Experience Consulting Customer Relationships Download 88

Beyond Philosophy

JANUARY 28, 2023

Here are a few key moments in the discussion: 05:12 We share a pickle from Vijay Patel who asks us how to ensure that their customer segmentation is correct. 21:04 We explain how using databases can lead to stereotyping and how that is sloppy marketing. Tell us about it here. Please tell us how we are doing!

Travel 88

Travel Financial Consulting Sales 88

Beyond Philosophy

FEBRUARY 6, 2021

Please tell us how we are doing! Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 22,000 subscribers. 24:24 Wilson shares what her team looks for to resolve poor financial decision-making in their customers.

Financial 193

Financial Social Media Consulting Customer Experience Design 193

Beyond Philosophy

AUGUST 6, 2022

If you do, could vote for us in the People’s Choice Podcast Award? Please tell us how we are doing! Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 35,000 subscribers. Thanks very much.

Airlines 97

Airlines Consulting Financial Customer Satisfaction 97

Beyond Philosophy

MAY 7, 2022

If our experience tells us anything, it’s that you probably aren’t, which can degrade the quality of the insights available to you. In this episode, we talk with Chief Marketing Officer of Verint, Celia Fleischaker about the third part of the Customer Science fusion formula, data, and how to ensure that you are using all of yours.

Customer Insights 78

Customer Insights Insights Voice of Customer Insurance 78

Beyond Philosophy

MARCH 5, 2022

We invited Durante to come talk with us, and much to our surprise, she accepted. 32:22 All three of us share our insights into how marketers can increase the feeling of serendipity in their own experiences as well as what to avoid while doing it. Join us in celebrating our 20th anniversary over the next month.

Consulting 78

Consulting Financial Retail Books 78

BirdEye

MARCH 27, 2024

Beyond streamlining content distribution, content curation offers a suite of benefits, including Time efficiency Enhanced audience engagement Increased posting frequency Diverse content calendar Positioning as a thought leader Trend leverage for broader reach Let us explore these benefits in detail.

Social Media 59

Social Media Presentation Demo Magazine 59

Beyond Philosophy

FEBRUARY 1, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. So, how can we trust that their answers are telling us what is really going on? Moreover, they can tell us more over time. Or they know, but don’t want to admit it on a survey.

Consumers 78

Consumers Customers Download Presentation 78

Beyond Philosophy

NOVEMBER 26, 2022

Please tell us how we are doing! Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 35,000 subscribers. 10:09 Ryan explores the effects of breakdown on breakthroughs and innovations in corporate structure.

Consulting 68

Consulting Financial Innovation Customer Experience 68

Beyond Philosophy

MAY 25, 2022

Please tell us how we are doing! Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 35,000 subscribers. 24:37 All three of the hosts share their advice and key takeaways for the future of contact centers.

Contact Center 148

Contact Center Interaction Consulting Call Center 148

Beyond Philosophy

MAY 8, 2021

Please tell us how we are doing! Join this three-day, virtual conference to discover tools and techniques that can help you build enduring customer relationships. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience.

Customer Experience 103

Customer Experience Consulting Customer Relationships Download 103

ChurnZero

SEPTEMBER 22, 2020

Those of us in the world of CS know that learning from peers and building upon existing skills is a must. For those of us looking to “level up,” the BIG RYG Customer Success Conference provides just the opportunity. Regardless of the strong relationships that were initially built, things change with your customers.

Customer Success 93

Customer Success Management Events Metrics 93

Beyond Philosophy

APRIL 17, 2021

All of us have two systems of thinking that drive our decision making. There have been many labels for these two systems over the years, but the ones we use are the Rational System and the Intuitive System. These two ways of thinking help us make decisions. Click here to join the other 22,000 subscribers.

Consulting 78

Consulting Customer Relationships Download Customers 78

Beyond Philosophy

OCTOBER 16, 2021

Disagreements are good for us. To contact Mead directly, follow him on LinkedIn, Alex Mead , or email him at alexMead@sky.com Please tell us how we are doing! Click here to join the other 22,000 subscribers. Join the Debate… appeared first on CX Consulting.

Contact Center 68

Contact Center Consulting Presentation Financial 68

Beyond Philosophy

JANUARY 16, 2021

30:50 We give the information on how what to do if you are interested in joining the WXO. Please tell us how we are doing! Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 22,000 subscribers.

2021 79

2021 Consulting Financial Connections 79

Beyond Philosophy

SEPTEMBER 18, 2021

” Our guest Shep Hyken, author, speaker, and thought leader for the Customer Experience movement joins us to answer that question with material from his new book, I’ll Be Back: How to Get Customers to Come Back Again and Again. Please tell us how we are doing! Click here to join the other 22,000 subscribers.

Books 68

Books Consulting Financial Customers 68

Beyond Philosophy

JANUARY 7, 2023

Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 70,000 subscribers. Please tell us how we are doing! How can we help? Click here to learn more about Beyond Philosophy’s Suite of Services.

2023 88

2023 2010 2019 Customer Satisfaction 88

Beyond Philosophy

MAY 22, 2021

Please tell us how we are doing! Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 22,000 subscribers. Here are some other key moments in the discussion. Complete this short survey.

Net Promoter Score 109

Net Promoter Score Consulting 2021 NPS 109

Beyond Philosophy

DECEMBER 10, 2022

Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 70,000 subscribers. Please tell us how we are doing! How can we help? Click here to learn more about Beyond Philosophy’s Suite of Services.

Social Media 68

Social Media Airlines Consulting Financial 68

Beyond Philosophy

FEBRUARY 26, 2022

There is a famous story that as Julius Caesar crossed it with his army, he said,”Alea iacta est”, which means “Now the die is cast” for those of us a little rusty on the Latin. Join us in celebrating our 20th anniversary over the next month. Please tell us how we are doing! How can we help?

Consulting 78

Consulting Reference Financial Books 78

Beyond Philosophy

FEBRUARY 13, 2021

09:37 We share a story about how Delta understood my trigger at the airport, and got me to change my habits using that information, and why it worked. Please tell us how we are doing! Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience.

Government 179

Government Consulting Measurement Customers 179

Beyond Philosophy

MARCH 27, 2021

They are two things my family associates with taking holidays in the US. Once they hear the song or walk into an air-conditioned building, they are transported to our family trips in the US when they were young. Please tell us how we are doing! Click here to join the other 22,000 subscribers. Complete this short survey.

Call Center 147

Call Center Transportation Consulting Customer Experience Design 147

Beyond Philosophy

OCTOBER 2, 2021

Please tell us how we are doing! Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 22,000 subscribers. Complete this short survey. Customer Experience Information & Resources.

Loyalty 97

Loyalty Consulting Banking Customers 97

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. Not able to join us live? The Khoros Customer Newsletter The Ripple has the latest news, updates, and tips from Khoros curated for you! Hello Atlas members! Don’t worry.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Beyond Philosophy

DECEMBER 24, 2022

There have been moments, professionally and personally that have been exceedingly positive and have changed us for the better, even if it was just a little bit. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Please tell us how we are doing!

Entertainment 68

Entertainment Consulting Financial Customer Experience 68

Beyond Philosophy

SEPTEMBER 10, 2022

It only took a global pandemic to get us to start digging. Dobrev’s book uses the responses from nearly 20,000 customers from 24 organizations within nine industry sectors, including healthcare, finance, telecoms, utilities, and others. Respondents were from the US, UK, Canada, and Europe. Please tell us how we are doing!

Consulting 68

Consulting Healthcare Books Measurement 68