BirdEye

OCTOBER 24, 2023

The Birdeye dashboard simplifies managing high-volume clients by surfacing insights. We are also going to be joined by a very special guest who will share their experience and insights on how to accomplish this. Key takeaways from the discussion Automation is crucial for agencies looking to scale efficiently. How are you doing today?

Healthcare 57

Healthcare Hospitality Consulting Retail 57

West Monroe

JANUARY 2, 2023

Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Get More Out of Your Data in 2023" on Spreaker. About the episode Learn how to squeeze the most out of your data assets. Featuring Doug Laney Innovation Fellow at West Monroe, best-selling author of Infonomics and Data Juice, and former Gartner analyst.

2023 52

2023 Healthcare Books Innovation 52

West Monroe

JANUARY 24, 2023

Continue to invest in data Last year brought some significant AI breakthroughs , and the excitement around artificial intelligence has continued into 2023. Many organizations entered 2023 at a low point, leaving little room for error, and it’s still unclear whether this year will boom, bust, or end up somewhere in the middle.

2023 52

2023 Innovation E-support Healthcare 52

CustomerSuccessBox

JANUARY 10, 2022

Customer Success Manager job description: As a CSM (Customer Success Manager), your role is to maintain a good relationship and the satisfaction of your existing customers while developing the customer portfolio. Your ultimate end goal will be retaining clients. Your first objective is customer satisfaction and loyalty.

2022 52

2022 Customer Success Management 2021 52

PK

APRIL 16, 2018

Lenati’s strategy and customer insights experience pairs with ProKarma’s expertise in technology and digital engineering. Lenati’s expertise spans the overall customer and digital experience, from customer insights and analytics, go-to-market strategy, customer acquisition, channel enablement, through loyalty strategy and retention.

Telecommunications 40

Telecommunications Competitive Advantage Transportation Consulting 40

ProProfs Chat

FEBRUARY 22, 2019

This program offers exclusive benefits like opportunities to shop new styles first and sends invite to members-only for events like parties, shopping trips, etc. Another brand that has focused on offering experiences to customers is Nordstrom. This is the highest level of brand loyalty, which brings an unusual value to brand equity.

Customer Retention 82

Customer Retention Engagement Rewards Programs Loyalty Programs 82

Circular Edge

MAY 2, 2022

As the CFO job becomes more challenging, firsthand insights and advice from those who have held the title for years are invaluable. Before joining Revelry Brands, one of the private equity groups that backs Pact, Cook was an investment banker. Our Sources. Before joining Quatris in 2014, she served as CFO for Jibe Consulting.

2014 52

2014 Culture Healthcare Apparel 52

West Monroe

JANUARY 25, 2022

How to drive more efficient operations through data, AI and automation. End-to-end, mutually understood customer data is an urgent need. Beyond the issue of location and access comes the problem of how bankers, IT professionals, and new generations of data experts determine what data is valuable.

Banking 52

Banking 2022 Financial Multi-Channel 52

West Monroe

JULY 18, 2022

On average West Monroe supports more than 600 private equity transactions every year, performing buyside operational, technology, and market diligence. Keith is a partner in West Monroe’s Mergers & Acquisitions practice, leading the firm’s carve-out and merger integration offering.

2022 52

2022 Metrics Technology Sales 52

West Monroe

JANUARY 24, 2023

Private equity (PE) firms with abundant dry powder on hand have taken notice. We’ll dive into why tech take-privates are on the rise, and how management teams can leverage this crucial moment to position themselves for both long-term growth and profitability. Two factors are spurring this trend.

Sales 52

Sales Leadership Return on Investment Management 52

West Monroe

APRIL 7, 2022

For nearly a decade, dry powder within private equity companies worldwide has achieved record levels, climbing from $1.2 In response, PE’s approach to diligence is becoming more sophisticated, as firms increasingly use data and continue to explore how they can become more efficient with acquisitions. Introduction.

Entertainment 52

Entertainment 2011 Technology Insights 52

West Monroe

JANUARY 9, 2022

Private equity dealmaking hit record highs in 2021. At the same time, jobless claims amid the Great Resignation are at an all-time low : According to recent data from Emsi, the past year and a half has seen a 43% increase in job openings—and those jobs may not be filled anytime soon. The problem?

Document 52

Document 2021 Travel 2019 52

PeopleMetrics

MARCH 5, 2018

The same way you should check your fuel level before embarking on a long road trip, private equity firms need to ensure that an acquisition company’s customer base is still going to be there when the deal is done, and that the internal structure of the company is properly configured to support customer-centric goals.

Feedback 64

Feedback Net Promoter Score Customer Centricity Effort Score 64

West Monroe

DECEMBER 31, 2021

Related Offerings. Data Insights for Private Equity. Post-Merger Integration Services. Transaction Advisory Services. Accelerate value creation from your investments. Make the right decisions, powered by Intellio® Get Started Now.

Insights 40

Insights Innovation Technology 40

West Monroe

JANUARY 25, 2023

Private equity (PE) firms with abundant dry powder on hand have taken notice. We’ll dive into why tech take-privates are on the rise, and how management teams can leverage this crucial moment to position themselves for both long-term growth and profitability. Two factors are spurring this trend.

Sales 40

Sales Leadership Return on Investment Management 40

C Space

SEPTEMBER 30, 2020

Our goal is to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen. Alphabet’s Google has advised workers companywide to return to the country where they’re employed by the end of the year. Storytelling comes alive when you’re able to share and enjoy it with others,” Jerrell B.

2020 40

2020 Brands Airlines 2021 40

Kustomer

FEBRUARY 11, 2024

After being acquired by a consortium of private equity firms for $10B, Zendesk is one of the most well-known customer service solutions on the market — but being popular doesn’t make it right for everyone. Note that Zendesk has three separate tiers of product offerings, each with its own pricing structure.

Multi-Channel 98

Multi-Channel E-support E Commerce Omnichannel 98

West Monroe

JUNE 20, 2022

Private equity firms create value by identifying underperforming companies that can benefit from additional assistance, focusing on new revenue growth opportunities, and analyzing new markets. This can be a blind spot for some private equity firms. But approaches differ when it comes to the cost side of a business.

Government 52

Government Reference Culture Sales 52

Kustomer

NOVEMBER 7, 2023

Zendesk’s resources and willingness to prioritize customer relationships has come under fire since it was acquired for $10B in a private equity deal. Aggregate customer data from all business segments to attain a holistic understanding of each customer. So why look for an alternative to Zendesk?

2024 52

2024 Multi-Channel E-support Social Media 52

West Monroe

JUNE 20, 2022

Private equity firms create value by identifying underperforming companies that can benefit from additional assistance, focusing on new revenue growth opportunities, and analyzing new markets. This can be a blind spot for some private equity firms. But approaches differ when it comes to the cost side of a business.

Government 40

Government Reference Culture Sales 40

West Monroe

NOVEMBER 2, 2022

Selling to acquirers remains a difficult exercise in the current economic client—between the steady march of Federal Reserve rate hikes, rising inflation, and more challenging private credit market, the last few months have been anything but easy. For firms navigating the sell-side process for the first time, this is especially notable.

Roadmap 52

Roadmap Innovation Financial 2022 52

C Space

OCTOBER 16, 2020

Our goal is to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen. The initial $1 million investment is part of a $15 million fund to upskill Black job seekers, which Google announced amid a wave of antiracism activism in June as part of its larger $175 million commitment to racial equity.

2020 40

2020 Brands Events Apparel 40

West Monroe

JANUARY 24, 2022

Companies are also scrutinizing their revenue operations—a widely acknowledged source of additional growth and improved margin potential—with targeted initiatives to unify data, incentives, and processes across functional areas. Overarching trends have widespread influence. Macro financial pressures.

2022 40

2022 B2B Chief Customer Officer Financial 40

Gainsight

DECEMBER 14, 2020

Garin is the Insight Strategy Manager for Customer Operations and Strategy at Planview , a global leader in work and resource management (WRM). Planview, a company with a strong track record of acquisition, was acquired by the private equity firm Thoma Bravo in 2017 and has been on an incredible journey since then. .

Customer Success 52

Customer Success Chief Customer Officer Customer Journey Mapping Books 52

Clarivate

DECEMBER 7, 2021

Telehealth offers one means of addressing disparities – but healthcare stakeholders must step up to make it sustainable and effective in closing the gaps. They are also much less likely than white Americans to have access to private health insurance (in 2019, 43.5% The reasons for this disparity are many and complex.

Healthcare 52

Healthcare Hospitality 2021 Transportation 52

ChurnZero

APRIL 27, 2021

Meaningful inbound leads, even at this early stage, are often a sign that the market is hungry for the product offering. And we thought, who better to ask than those that chose to invest in us along the way. In this article we will share some enlightening Q&A with our lead investors from our seed, Series A, and Series B funding rounds.

Customer Success 98

Customer Success Metrics Net Promoter Score NPS 98

West Monroe

MARCH 8, 2022

With competition for deals at an all-time high and hold periods continuing to compress, private equity fund managers are feeling heightened pressure. Timelines have accelerated for private equity-backed software company assets to produce results. The key to accelerating revenue growth lies within that data.

2014 52

2014 Metrics 2022 Customer Journey 52

SmartKarrot

JUNE 28, 2022

Serve as the customer’s advocate; communicating the customer’s needs with respect to operations, data & analytics, technology, marketing and communications; and coordinating execution within the business. Become an expert on the use and best practices on Joveo platform, and offer insights to clients on how to improve campaign performance.

Customer Success 3

Customer Success Roadmap Sales Customers 3

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. For the software to be adopted correctly, it requires training. When installation is complete, implementation is not. Manick Bhan. JoinTheRukkus.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

West Monroe

JANUARY 23, 2022

In this outlook, we offer our take on how payers, providers, and life sciences companies—respectively and together—will approach these areas. We think of the traditional relationship between payers, providers, and pharma companies as triangular, with the consumer (the patient) in the middle. The answer is nuanced, of course.

Healthcare 52

Healthcare 2022 2021 Multi-Channel 52

West Monroe

AUGUST 20, 2023

His insights empower organizations to harness AI's boundless potential, paving the way for transformative innovation. And in private equity, generative AI is being evaluated across the entire portfolio so they know where to invest time and money. The original Q&A can be read here. Don't wait too long to get started.

Government 52

Government Technology Innovation Insurance 52

Bold360

NOVEMBER 21, 2016

To gain some insight into the key lessons emerging from 2016 and what’s ahead for 2017, we asked a panel of 31 customer-focused marketers and CX pros to answer this question: “When it comes to customer experience: now that we’re nearing the end of 2016, what have you learned and what will you do differently in preparing for 2017?”

2016 111

2016 2017 Customer Experience Social Media 111