Oracle

JULY 16, 2019

Hilton Chicago; Chicago, IL. —. McCormick Place West; Chicago, IL. Hyatt Regency Chiago; Chicago, IL. Chief Customer Officer Exchange. Marriott Marquis Chicago; Chicago, IL. —. Chicago Marriott Downtown; Chicago, IL. —. McCormick Place West; Chicago, IL. —. June 5 – 7, 2019.

Events 40

Events 2019 2020 Customer Experience 40

ChurnZero

JANUARY 3, 2020

It’s extremely exciting that our customers’ reviews have propelled us to a category leader” said ChurnZero’s Chief Customer Officer, Abby Hammer. Headquartered in Chicago, G2.com The two scores combined to give ChurnZero an overall score of 95, beating out the next highest Customer Success provider by 16 points.

2020 69

2020 Customer Success Net Promoter Score Chief Customer Officer 69

Strativity

FEBRUARY 13, 2020

The group is headquartered in Los Angeles with offices or facilities in New York, Chicago, San Francisco, London, Seattle, Orange County, Philadelphia, Austin, Las Vegas, Charlotte, and Atlanta. The post Strativity Group Names Elizabeth Real New President appeared first on Strativity.

2003 98

2003 Consulting Innovation Leadership 98

West Monroe

DECEMBER 1, 2021

Chicago’s office has opened at limited capacity, and our office lead Tom Hulsebosch explains why the move was made and what the future holds.

Consulting 98

Consulting 98

Talkdesk

AUGUST 17, 2017

The 2017 Talkdesk event, Designing Your Intelligent Contact Center, kicks off in Chicago next week! Here are details about the speakers for the Talkdesk’s Designing Your Intelligent Contact Center event in Chicago: Shep Hyken – Chief Amazement Officer, Shepard Presentations.

Contact Center 44

Contact Center Events 2017 Sales 44

ChurnZero

AUGUST 23, 2019

We’re driven every day to get better through authentic, unbiased customer feedback,” says Abby Hammer, ChurnZero’s Chief Customer Officer. “G2 Headquartered in Chicago, G2.com The two scores combined to give ChurnZero an overall score of 94, beating out the next highest Customer Success provider by 29 points.

Customer Success 56

Customer Success Net Promoter Score Chief Customer Officer 2019 56

Myra Golden

DECEMBER 15, 2017

Today I delivered a customer service workshop in Chicago. Many studies show that people who take paid time away from the office are happier and healthier, and they’re more productive and focused when they return to work than people who don’t regularly take vacation time. Of course, I was thrilled to join them! Something to consider.

Banking 99

Banking Workshop Article Customer Service 99

Customer Bliss

MAY 3, 2016

Scott is Senior Vice President of Customer and Partner Experience at Northern Trust, based out of Chicago. Scott was also featured in my book Chief Customer Officer 2.0 talking about the diverse nature of his work (pages 119-120 in the hard copy). About Scott Dille. Connect with Scott. Scott is on LinkedIn.

Chief Customer Officer 185

Chief Customer Officer 2007 Leadership Books 185

Customer Bliss

OCTOBER 18, 2019

In today’s episode, I chat with Curt Balara , Chief Customer Officer at Bel Brands about his role as a leader for a B2B2C company. Curt was born & raised in Philadelphia and now resides in the suburbs of Chicago with his wife Michele and 5 kids.

Retail 111

Retail Customer Experience Chief Customer Officer Customer Centricity 111

West Monroe

JULY 19, 2017

The bot, programmed into an unassuming Lenovo Thinkpad, helps employees at the Chicago-based business and information technology consulting firm bring on new workers, entering data into a laundry list of systems. Read more in The Chicago Tribune … Assess your digital comfort level.

Banking 49

Banking Financial Loyalty Innovation 49

Oracle

FEBRUARY 21, 2020

Oracle Modern CX 2020 will take place March 23-26 at McCormick Place West in Chicago, with 200+ planned sessions focusing on the hottest topics in customer experience. Over 40 of these sessions will focus on the most relevant, cutting-edge customer service trends and technology. Ready to register for Oracle Modern CX 2020?

2020 62

2020 Customer Service Roadmap Hospitality 62

Talkdesk

AUGUST 17, 2017

The 2017 Talkdesk event, Designing Your Intelligent Contact Center, kicks off in Chicago next week! Here are details about the speakers for the Talkdesk’s Designing Your Intelligent Contact Center event in Chicago: Shep Hyken – Chief Amazement Officer, Shepard Presentations.

Contact Center 40

Contact Center Events 2017 Sales 40

ijgolding

MAY 2, 2017

Oscar Munoz, Chief Executive Officer, United Airlines, speaks during the 2017 Aviation Summit hosted by the U.S. The following communication to his staff became public later the same day: Like you, I was upset to see and hear about what happened last night aboard United Express Flight 3411 headed from Chicago to Louisville.

Airlines 72

Airlines 2017 Customer Centricity Travel 72

West Monroe

JUNE 5, 2023

Join us as Mark Browning, SVP and Chief Information Officer at Exelon, explains how his company is transforming digitally in order to meet customers where they are. Featuring Mark Browning Mark Browning is the Senior Vice President and Chief Information Officer at Exelon Utilities. How do they keep up?

User Experience 52

User Experience 2023 Healthcare Government 52

Michelli Experience

AUGUST 15, 2018

Recently McDonald’s previewed a new flagship store in Chicago designed as a combination project of Chicago based Ross Barney Architects and Sydney, Australia-based interior designers Landini Associates. is a professional speaker and chief experience officer at The Michelli Experience. New Shine to The Golden Arches.

Automotive 40

Automotive Definition Hospitality Reference 40

Oracle

JULY 31, 2018

Another top challenge is the technology — utilizing data to understand customers better than the competition, as well as harnessing back office and front office systems effectively to set the stage for that seamless, consistent customer experience. Sam is a Chicago Cubs fan, and also enjoys fishing.

2018 40

2018 Insights Retail Travel 40

Experience Investigators by 360Connext

JANUARY 30, 2015

Mariano’s , owned by the larger Roundy’s organization, moved into the Chicago market a few years ago and continues to gain fans. I can’t confirm is this is true at every Mariano’s store or just this one on the northwest side of Chicago. A group of grocery stores is causing a stir in Chicagoland. 0 likes.

2013 252

2013 Customer Service E-support 2014 252

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Catherine Makk, VP of global insights at HarperCollins, said making sense of big data should start with the goals of your C-suite, in particular of the chief digital officer.

2016 267

2016 Innovation Marketing Insights 267

Talkdesk

JUNE 5, 2019

Using ridesharing services eliminates these hassles from my commute, allowing me to relax on the way into the office and sometimes even get work done. Its on-demand transit app provides affordable rides in New York City, Chicago and Washington, D.C. Talkdesk customer Via Transportation, Inc.

Transportation 46

Transportation Customer Service Contact Center Travel 46

Natalie Petouhof

APRIL 5, 2016

The company got its start more than a century ago at the Chicago World’s Fair, where the “White City,” built to host the event on the shores of Lake Michigan, was one of the first to be illuminated entirely by electricity. He called it “Underwriters Laboratory.”

Insurance 45

Insurance Events Innovation Technology 45

ChurnZero

NOVEMBER 1, 2019

We’re driven every day to get better through authentic, unbiased customer feedback,” says Abby Hammer, ChurnZero’s Chief Customer Officer. “G2 Headquartered in Chicago, G2.com The two scores combined to give ChurnZero an overall score of 96, beating out the next highest Customer Success provider by 25 points.

Net Promoter Score 40

Net Promoter Score Chief Customer Officer 2019 2018 40

Clarivate

APRIL 18, 2024

Hy-Vee also opened its first multispecialty infusion clinics in West Des Moines, Iowa and Chicago, with limited distribution medications through subsidiary Amber Specialty Pharmacy. Other highlights include a new health and wellness subscription for consumers that includes preventative health screenings and nutritional counselling.

2024 52

2024 Healthcare Retail 2023 52

Second to None

MAY 17, 2019

If the clichés were true, everyone on the West Coast would be wearing flip-flops to the office and going surfing during their lunch break. An article examining startups in Chicago boiled the “Midwest Mindset” down to the pragmatic attitude of those in America’s heartland. [2] The Midwest.

B2B 90

B2B Roadmap Brands Culture 90

Customer Enthusiast

NOVEMBER 7, 2014

Whoever is responsible for the Chicago O’Hare International Airport TSA clearance should be forced to endure the gauntlet himself. When I was within about 20 passengers of the final checkpoint, a TSA officer opened another newly staffed checkpoint. Chicago O''Hare customer lines process protocol Training TSA United Airlines waiting'

Airlines 75

Airlines Travel 2014 Banking 75

Customer Bliss

JUNE 6, 2017

Brad began his career with Bain & Company in Chicago, where he. If someone is moving, they pass a card around the office and send it to that member with a message such as “Welcome to your new home.” million active members, where he was responsible for design and deployment of all member benefits.

Hotels 149

Hotels Social Media Consulting 2014 149

ShepHyken

JANUARY 1, 2018

And, my title… Chief Amazement Officer. Chicago Tribune) Was the holiday gift you received the wrong size, or just not what you hoped for? Job titles like rock-star, ninja and guru are finding their ways into the corporate world. We do it at our company. We have a “Manager of Many Things.” AI is what dreams are made of.

2018 0

2018 Article Customer Service Culture 0

Alliance by IFS

SEPTEMBER 14, 2019

This year’s Smarter Services™ Symposium leadership conference , September 16-18 in Chicago, will bring together more than 250 manager and VP-level service leaders to share and learn from one another’s executive leadership experiences. Register now for the Service Council ™ Smarter Services™ Symposium in Chicago , September 16-18.

Workshop 24

Workshop Leadership Events Customer Journey Mapping 24

Talkdesk

MAY 8, 2019

ParkWhiz , headquartered in Chicago, was founded in 2006 with the mission to free drivers from the hassles of everyday travel by making it faster and easier for users to find, reserve and pay for parking at thousands of locations.

2006 42

2006 Customer Experience Contact Center Travel 42

CSM Magazine

MARCH 23, 2021

The firm has offices in San Francisco and Chicago. For more information, visit www.thomabravo.com. KKR is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions.

Customer Experience 52

Customer Experience Insurance 2007 Financial 52

OpinionLab

MARCH 27, 2015

Customers aren’t camping outside the OpinionLab offices waiting for our next release (yet), but they are still very passionate about what we do to help them deliver value to their customers.

Customer Centricity 84

Customer Centricity Culture Customers Brands 84

Michelli Experience

JULY 27, 2016

In addition to the London store, similar express stores will open soon in Toronto, Chicago, and New York. During an earnings call, Starbucks Chief Strategy Officer Matt Ryan noted, “We now have the opportunity, both in an email, which we’ve just begun, and this quarter, in our app, to do suggested selling.

2004 45

2004 Leadership Reference Books 45

Lithium

AUGUST 1, 2018

Seems like only yesterday I first walked over from the Four Points in Emeryville to our little office near the Amtrak station. Thankfully, I was based in Chicago and only visited once a month, or I’m sure they would have had “fit” issues with me. And to our second CEO (and founder), Lyle, who kept that Chicago guy that Michel hired.

Social Media 40

Social Media Travel Leadership Consulting 40

Lithium

AUGUST 1, 2018

Seems like only yesterday I first walked over from the Four Points in Emeryville to our little office near the Amtrak station. Thankfully, I was based in Chicago and only visited once a month, or I’m sure they would have had “fit” issues with me. And to our second CEO (and founder), Lyle, who kept that Chicago guy that Michel hired.

Social Media 40

Social Media Travel Leadership Consulting 40

Lithium

AUGUST 1, 2018

Seems like only yesterday I first walked over from the Four Points in Emeryville to our little office near the Amtrak station. Thankfully, I was based in Chicago and only visited once a month, or I’m sure they would have had “fit” issues with me. And to our second CEO (and founder), Lyle, who kept that Chicago guy that Michel hired.

Social Media 40

Social Media Travel Leadership Consulting 40

Lithium

AUGUST 1, 2018

Seems like only yesterday I first walked over from the Four Points in Emeryville to our little office near the Amtrak station. Thankfully, I was based in Chicago and only visited once a month, or I’m sure they would have had “fit” issues with me. And to our second CEO (and founder), Lyle, who kept that Chicago guy that Michel hired.

Social Media 40

Social Media Travel Leadership Consulting 40

C Space

APRIL 14, 2020

The initiative, called Rooms for Responders , will provide free rooms in some of the areas most impacted including New York City, New Orleans, Chicago, Detroit, Los Angeles, Las Vegas, Washington, D.C. Because of these results, they deserve premium relief,” Telisa Yancy, the company’s chief operating officer, said.

2020 52

2020 Brands Fashion Hospitality 52

Beyond Philosophy

APRIL 17, 2017

You’ve probably seen the viral video of the man being seized by his arms and roughly dragged down the aisle by police officers, his shirt riding up, his face bloodied, and his glasses skewed on his head as horrified passengers watched. According to news reports, the man was a passenger on a United flight from Chicago to St.

Airlines 110

Airlines Social Media Travel Customer Centricity 110