BlueOcean

OCTOBER 23, 2023

You want to find out the history and organization of a vendor to establish a foundation for their capacity to deliver on the scope and become a long-term partner. How have you evolved your training program to accommodate remote and/or hybrid work environments? List Company Facts How long have you been in business? Hourly staff?

Customer Care 177

Customer Care Contact Center Culture Measurement 177

InMoment XI

APRIL 18, 2023

As with building plans, your CX program also requires a strategy and multiple people working together collaboratively to execute it. Forrester predicted that 1 in 5 CX programs would disappear soon—mostly due to a lack of ability to demonstrate impact and prove ROI of their CX projects. Think of it like building a house. No worries.

ROI 260

ROI 2023 Events Insurance 260

InMoment XI

MARCH 25, 2024

The key is to connect customer experience data from every touchpoint and channel for a complete view of the customer journey. With predictive analytics, teams can dynamically customize website content, email marketing campaigns, and other communication channels based on individual customer preferences and behaviors.

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

Gainsight

FEBRUARY 29, 2024

When it comes to building long-term scalability and efficiency for their businesses, more and more SaaS companies are turning to channel and ecosystem partners as a critical strategy within their go-to-market programs. The Power of Partnerships The biggest asset partners bring to SaaS vendors is trust.

Customer Success 52

Customer Success Webinar Roadmap Customers 52

InMoment XI

JULY 18, 2022

Moments from InMoment helps you to build a meaningful experience culture and inspire employee advocates for your program. For example, a globally popular restaurant chain and InMoment customer previously used mystery shopping techniques to gather data before partnering with InMoment. 2: Leveraging Customer Feedback in H.R. .

Feedback 492

Feedback Culture Customers Customer Experience 492

Retently

NOVEMBER 27, 2023

Outsourcing NPS programs will allow refocusing on important business activities without sacrificing quality or service in the back-office. Skilled professionals The biggest issue companies confront in their customer success programs is not collecting the data but efficiently acting on it.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

BlueOcean

JANUARY 20, 2023

You want to find out the history and organization of a vendor to establish a foundation for their capacity to deliver on the scope and become a long-term partner. How have you evolved your training program to accommodate remote and/or physically distanced work environments? List Company Facts How long have you been in business?

Contact Center 156

Contact Center Customer Care Culture Technology 156

BlueOcean

OCTOBER 6, 2020

Are you still in regular contact with your partner’s leadership team and do you still trust them to deliver excellence for your customers? Those data points still play a role in measuring performance, but your partner should have their eyes set on the bigger picture of customer success.

Customer Care 156

Customer Care Contact Center Net Promoter Score Metrics 156

CSM Magazine

FEBRUARY 7, 2024

Sabio Group , the digital customer experience transformation services specialist, has expanded its partner leadership with the appointment of two new Global Partner Account Managers. Key responsibilities include achieving revenue and pipeline targets, margin improvement, sales alignment, and maintaining partner incentive programs.

Leadership 52

Leadership Technology Sales Customer Journey 52

BirdEye

MAY 24, 2023

If you’re looking to implement a referral program for your business, you need some creative inspiration and brilliant customer referral program ideas. You also need to know what goes into an effective referral program as well as how to ensure it gets out to the right people. Table of contents Do referral programs work?

Social Media 98

Social Media Reference Sports Sales 98

BlueOcean

MARCH 24, 2022

Collecting new information via post-call/post-contact surveys or other means is critical to understanding customer sentiment in today’s environment so you set new benchmarks based on current state and evolve your program accordingly. Evolving Omnichannel Service. In line with this, there’s significant growth in self-serve customer care.

B2C 156

B2C Customer Care Contact Center Customers 156

Circular Edge

MARCH 4, 2024

By joining the program, Circular Edge can leverage its extensive experience to promote, implement, and tailor NetSuite to its clients in the ecommerce, retail, wholesale distribution, and manufacturing industries. NetSuite partners can leverage every aspect of the suite, including ERP, HCM, inventory management, CRM, and ecommerce.

Competitive Advantage 52

Competitive Advantage 2022 Consulting Retail 52

Blueshift

SEPTEMBER 1, 2022

One of the best parts of my role as product marketing manager here at Blueshift is partnering with our customers and shining a light on the moments of joy they build for their customers. All our 22 winners and honorees demonstrated success in customer-centric, AI-powered campaigns across marketing channels.

Engagement 98

Engagement Customer Engagement 2022 Customer Centricity 98

Experience Investigators by 360Connext

JULY 20, 2021

Listening posts can be incredibly important to the Voice of the Customer program, and also provide the right information at the right moment for the organization. Including customer feedback from sources where customers share on their own into the Voice of the Customer program. Three Steps to Assess Your Customer Listening Program: 1.

Social Media 361

Social Media Customer Journey Feedback Contact Center 361

Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. Many brands could actually earn greater loyalty by issuing a partner brand’s loyalty currency – or, simply allowing customers to ‘burn’ (i.e., This actually is not true. Is your business above this threshold, or below?

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

Gainsight

MARCH 4, 2024

For online training programs, data plays a critical role from beginning to end. Below we’ll look at five of those metrics, but the big picture to keep in mind is that a successful online training program sprouts from a clear vision of the business outcomes you want to move the needle on.

ROI 52

ROI Metrics Measurement Customer Satisfaction 52

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth.

Multi-Channel 113

Multi-Channel 2023 Customer Success Omnichannel 113

CSM Magazine

AUGUST 30, 2023

Waterfield Tech, a leading global customer engagement solutions provider, today announced it was named Avaya North America Partner of the Year for State, Local, and Education (SLED). Avaya celebrates Waterfield Tech’s noteworthy accomplishments as a Partner of the Year and looks forward to another promising year ahead.”

Chief Customer Officer 52

Chief Customer Officer Contact Center Innovation Omnichannel 52

CSM Magazine

OCTOBER 7, 2021

Empirix , an Infovista company and leader in contact center testing and experience assurance, has announced a major expansion of its partner strategy that aims to transform the business to a 90%+ channel centric vendor within 5 years. Cormican has more than 20 years of experience working in sales, channel, and distribution.

Contact Center 52

Contact Center 2026 Marketing 2024 52

ShepHyken

NOVEMBER 14, 2022

Partnering in Complex Times: Turning to the Experts for Best-In-Class Customer Experience by Harvard Business Review. The same was even true with the introduction of email as a channel. The introduction of digital channels, however, exposed the inflexibility of these premises-based systems. There’s nothing wrong with that.

White Paper 70

White Paper Article 2022 Customer Service 70

CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. Our track record with Genesys – one of our closest strategic partners – is just as impressive.

White Paper 52

White Paper Leadership Multi-Channel 2021 52

BirdEye

JUNE 15, 2023

As a local business looking to improve sales, your marketing strategy has to include a refer-a-friend program. In this blog, we’ll define why refer-a-friend programs are essential, what to consider before starting your referral program, and the best refer-a-friend promotion ideas. People trust their friends.

Reference 98

Reference Sales Social Media Brands 98

delighted

JUNE 30, 2022

This post is a guest contribution by Emma Kimmerly, Partner Marketing Lead at Friendbuy. But your happiest customers can do more than provide validation and direction – they can also become significant revenue drivers for your business through a referral program. What is a referral program? High margin growth.

Sales 83

Sales Reference Net Promoter Score Loyalty Programs 83

CSM Magazine

APRIL 4, 2024

Central to the success of any affiliate marketing initiative are the best affiliate programs, which provide a platform for brands to collaborate with affiliates and harness their marketing prowess to drive sales and brand awareness. One of the hallmarks of the best affiliate programs is transparency and fairness in commission structures.

E Commerce 52

E Commerce Marketing E-support Webinar 52

COPC

OCTOBER 31, 2022

Customer expectations are rapidly evolving, channel availability is expanding, and the complexity of transactions handled by outsourced partners continues to increase. We will explore key areas to transform vendor management approaches into a partner success model for the future. Multichannel CX Program Management.

Management 79

Management Government Contact Center Metrics 79

Education Services Group

JUNE 8, 2021

Partner Success is still a relatively new concept in a fairly new industry. More and more, larger enterprises are taking a look at their successful CS efforts and wondering, “Can I apply this to my channel partner relationships?” What is Partner Success? How does a Partner Success Pilot Program work?

Customer Success 52

Customer Success Definition Innovation Engagement 52

ShepHyken

DECEMBER 23, 2022

Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future. Mitel’s leadership team sat down and looked into the UC crystal ball. Our prediction? But supporting hybrid work isn’t enough. “In

2023 70

2023 Communication Contact Center Return on Investment 70

Lithium

OCTOBER 3, 2023

The Khoros Kudos Awards is an annual customer awards program that recognizes leading B2C and B2B brands who innovate to connect, service, and establish trust with their customers through the modern digital channels people prefer, including social media, websites, brand messaging, online communities, and more.

2023 52

2023 2024 B2C Social Media 52

Forrester's Customer Insights

JUNE 26, 2020

^^ CLICK IMAGE FOR FULL SCREEN ^^ The channel technology stack is a group of technologies that firms leverage to plan with, find, recruit, onboard, develop, enable, incentivize, co-sell with, co-market with, manage, measure, and report on partners.

2020 72

2020 Measurement Sales Technology 72

CSM Magazine

JANUARY 2, 2024

Casino websites with focus on high roller players gather information through various channels including loyalty programs, online interactions, and on-site activities. Creating a Seamless Omni-Channel Experience High rollers often engage with casinos through multiple online channels.

Customer Service 52

Customer Service Entertainment Exceptional Customer Service Loyalty Programs 52

Quadient

JULY 18, 2022

Leverage Quadient's Experience Partner Program to Improve Your Clients' Customer Communications. Last year, we overhauled our Customer Communication Partner Program to accelerate the development of our partner ecosystem and enable Quadient teams to develop and focus on our most committed partners.

Communication 52

Communication 2025 2022 Social Media 52

BirdEye

APRIL 25, 2023

Loyalty incentives programs 15. Become active partners in community activities FAQs about how to promote your business locally Conclusion on how to promote your business locally 1. Attract subscribers using your website and social media channels. Research demographics and choose channels that align with your target market.

Seminar 98

Seminar Social Media Advertising Workshop 98

Education Services Group

AUGUST 10, 2020

Partner Success programs are relatively new to the Customer Success world. But most of these early CS pioneers didn’t sell through a channel. It’s only recently that the concept of adopting CS for partner relationships has taken hold. Nearly 70% of OEMs share product information with their partners.

Customer Success 52

Customer Success 2020 Roadmap Communication 52

CSM Magazine

NOVEMBER 18, 2022

Establish a Voice of Customer (VoC) program or improve the one you have. A VoC program can help you understand the wants and needs of your customers across the Total Experience and align decision makers around where to invest to improve CX. A VoC program helps identify where your business is excelling and where it misses the mark.

ROI 52

ROI Touchpoint Voice of Customer Consumers 52

Magellan Solutions

NOVEMBER 24, 2023

They also invest in education and training programs to ensure excellent customer support. Multi-Channel Support and Technology Integration The Philippines’ customer support outsourcing industry offers support through various communication channels. Clear objectives also allow companies to define the Key Performance Index.

Customer Experience 52

Customer Experience Government Multi-Channel Customers 52

Avaya

NOVEMBER 2, 2016

Since joining Avaya 14 months ago, I’ve been working closely with our channel partners and distributors to ensure we’re in lockstep when it comes to our strategy for mutual profitability and growth. Another area where Avaya and our channel partners have combined efforts is through our persistent focus on customer satisfaction.

Net Promoter Score 62

Net Promoter Score 2011 Customer Satisfaction NPS 62

Feedbackly

OCTOBER 10, 2023

KRISTIAN STOLT CX Academy coach, COO and partner @ Feedbackly Kristian is the COO of Feedbackly and one of the head coaches of the CX Academy. Kristian and his team have helped many industry leaders across the world succeed with their CX programs and become CX front-runners.

Webinar 98

Webinar Measurement Customer Experience 2023 98