perspectives future-of-work 
InMoment XI
APRIL 5, 2022
What is the future for employee and customer experience trends in banks, wealth advisory firms, and credit unions? When you have both customer and employee perspectives, it’s easier to rethink the workplace and how one experience affects the other.
Experience Investigators by 360Connext
APRIL 2, 2024
But customer touchpoints are often misunderstood for what they really are, or go unappreciated from the customer’s perspective. Instead, I challenge you to take an inventory of customer touchpoints from the customer perspective. ‘Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades.
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InMoment XI
JANUARY 25, 2024
How does a Gartner Magic Quadrant work? “A Gartner defines this report as: “A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors.”*
Experience Investigators by 360Connext
APRIL 2, 2024
But customer touchpoints are often misunderstood for what they really are, or go unappreciated from the customer’s perspective. Instead, I challenge you to take an inventory of customer touchpoints from the customer perspective. ‘Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Contact center operators have been buffeted by the pandemic, work-from-home initiatives, the great resignation, and quiet quitting. 2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective.
InMoment XI
FEBRUARY 9, 2024
What will happen in the future: Predictive customer analytics leverage data to make predictions about a customer’s future behavior. When automotive brands can anticipate customers’ future needs, they’re better positioned to proactively address those needs. The automotive industry is in the midst of a huge transformation.
InMoment XI
FEBRUARY 25, 2022
And, because of dramatic, behavior-shaping trends in the world of talent and skills availability, significant and lasting disruptions in the way people work, and the greater independence of today’s employees, I’m convinced they should both recognize and cultivate it. Shouldn’t they want to cultivate the kind of behavior advocacy represents?
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