Beyond Philosophy

DECEMBER 31, 2019

I discussed these predictions on a recent podcast. Here we go, beginning of 2020 and a whole new decade. It is essential to reflect where we have been and where we want to go at this time of year. With that in mind, I have some predictions for the trends in Customer Experience for 2020 and beyond. . However, it isn’t just predictions.

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Kustomer

MARCH 10, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen dives into why CX efficiency is a must for any company that wants to be successful, especially in the time of the modern customer. Tune in to the full podcast to learn more so you can be prepared for any situation.

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West Monroe

JANUARY 2, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. I want to kickstart our conversation today with something that we like to ask everyone on our podcast–what does digital mean to you? About the episode Learn how to squeeze the most out of your data assets.

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ShepHyken

NOVEMBER 2, 2021

Shep Hyken interviews Colin Shaw, co-host of the Intuitive Customer podcast and the Founder & CEO of Beyond Philosophy LLC , a customer experience consulting company that has been recognized by the Financial Times as ‘one of the leading management consultancies for the last three years in a row.? Does AI improve customer service?

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Kustomer

AUGUST 5, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Brad Birnbaum , CEO of Kustomer, to learn about how companies can win with their customers in this new space. To learn more about Brad’s vision for future customer success, listen to the full podcast below.

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CSM Magazine

FEBRUARY 28, 2024

As Sabio expanded, we welcomed new teams through acquisitions, each bringing unique expertise and fresh perspectives. Our first event in London has circa 25 speakers sharing their expertise on topics ranging from AI and automation – including generative AI – to wider customer experience trends.

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Beyond Philosophy

JANUARY 5, 2021

The pandemic has presented an opportunity to participate in a forced-perspective taking exercise for all of us. The pandemic has presented an opportunity to participate in a forced-perspective taking exercise for all of us. We shared both personal and business things that 2020 has taught us on a recent podcast.

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West Monroe

APRIL 10, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "From healthcare company to product company: Highmark's journey" on Spreaker. How is My Highmark poised to support your transformation?

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Beyond Philosophy

MARCH 16, 2023

We asked Forrest Morgeson, assistant professor of marketing at the Broad College of Business at Michigan State University and the director of research at the Customer Satisfaction Institute at Michigan, to discuss it with us on the podcast. His research focuses on customer satisfaction, customer experience, measurement, and management.

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Beyond Philosophy

AUGUST 3, 2023

My podcast colleague teaches introductory marketing to his MBA students, a class offered in their first semester when their energy is high, and their enthusiasm is, too. Of course, my podcast colleague is an academic, so while he has never steered anyone wrong, he has a limited frame of reference for his counsel.

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Kustomer

SEPTEMBER 7, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by two CX leaders, Michael Miller and Vikas Bhambri, to discuss how to manage different types of customer expectations and service expectations during a global pandemic. Simple Tricks to Earn Customer Loyalty.

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West Monroe

MARCH 6, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. From the customer's perspective, how do we understand everything about any one of our patients? Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Listen to " Best of Season 1" on Spreaker.

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SurveySparrow

FEBRUARY 9, 2024

There are many aspects to it, sure. But where does this journey start, though? Often, the first touch your leads have with your business is SEO. Search engine optimization basically refers to all the organic traffic you get. That’s why it is so important to master this part of the customer journey marketing. What Is a Customer Journey?

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Kustomer

MARCH 4, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Amanda Chavez to discuss human-centered customer service and design. Tune in to the podcast below to discover how Amanda incorporates human-centered design into all aspects of customer experience.

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Bold360

JULY 1, 2019

We often touch on the opportunity to leverage AI to create a better user experience. Vittorio brings an interesting perspective on the mix of user interface and user design. He also shared two great points to keep in mind as you start experimenting with AI solutions in your own company. Subscribe via iTunes , Spotify and more.

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Beyond Philosophy

MAY 26, 2022

Assistant Professor of Marketing at Penn State Smeal College of Business was a guest on a recent podcast, and she explains perception of self and how it drives customer behavior. They “put on different hats,” which relates to the responsibilities or perspectives of that part of their life. Lucky for us, Sara Dommer , Ph.D.

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Bold360

DECEMBER 4, 2019

By checking your AI for biases. We think we’re getting better insights out of AI, but in reality biases are lurking behind the scenes. I got to talk with Vasco Pedro , CEO and Co-Founder at Unbabel , about what organizations can do to recognize biases in AI. Right now, only 22% of AI professionals on a global scale are female.”

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Bold360

AUGUST 3, 2020

To talk about that, Ben Wells , Digital Banking Officer, AVP at Decorah Bank & Trust in Decorah, Iowa, joined us on the CXNext podcast. The employees’ perspective on new technology. ?. Subscribe via iTunes , Spotify and more. The banking universe is made up of two distinct worlds. What’s important to them?

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Oracle

NOVEMBER 29, 2018

podcast with Joey Coleman and Dan Gingiss. a customer experience podcast series, hosts and CX experts Joey Coleman and Dan Gingiss explain the benefits that direct messaging and automation will play in the future of customer service. Why take service at your business into the era of messaging and AI? listen to the full episode.

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Bold360

APRIL 20, 2020

But real empathy means thinking about that other person from their perspective, not yours. Imagine what it’s like to be a customer right now. The world is confusing. You’re scared. And a lot of people are handing down directives and mandates for you to follow. Then tell them a simple, elegant story. Then see if you can do that.

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Talkdesk

MAY 11, 2020

built a Voice AI platform that supports teams to be faster, more accurate and more human in every interaction. . Instead, teams at companies like EmployBridge use artificial intelligence (AI) to analyze each call and identify coaching opportunities. This is a guest blog from Lindsey Plocek, Head of Marketing at Observe.AI.

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Kustomer

OCTOBER 22, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by two CX leaders, Michael Miller and Vikas Bhambri, to discuss managing customer expectations during a global pandemic. Simple Tricks to Earn Customer Loyalty. The first is setting expectations for product arrival.

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Bold360

SEPTEMBER 30, 2019

When it comes to AI, one space that’s not really talked about enough is the world of consumer science. As a market research consultant focused on sensory and consumer science, Dr. Ennis has a really great perspective to share on how we can leverage AI to really benefit the consumer science space.

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Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Download three podcast episodes at the beginning of every week. Podcasts for Product Managers. Want to get right to the good stuff?

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Beyond Philosophy

JULY 15, 2021

Someone is watching every move we make online, in our conversations near AI, and even from the patterns of our robot vacuums. The more you know, the creepier it is, from a personal perspective. We discussed privacy, or rather our lack of it, on a recent podcast. Then, after that, you wonder why do they need all that data?

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Kustomer

JANUARY 20, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jon Picoult , Founder of Watermark Consulting, to learn what it takes to not only impress your customers but to make them obsessed with your brand. Tune in to learn more! Creating Loyalty that Lasts.

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Kustomer

OCTOBER 22, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by two CX leaders, Michael Miller and Vikas Bhambri, to discuss managing customer expectations during a global pandemic. Simple Tricks to Earn Customer Loyalty. The first is setting expectations for product arrival.

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ShepHyken

MARCH 19, 2021

And that’s not all: “In the customer service industry, we are at the cusp of an enormous opportunity – to create the first deep-tech specialization (conversational AI) dominated by women. This week we feature an article from Kaila Krayewski , Managing Director at Archipelago Communications. COO at ultimate.ai

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Kustomer

DECEMBER 29, 2020

From both a personal and professional perspective, it is undeniable that the past year has brought immense challenges, and you wouldn’t be alone to wish it was all just a fever dream. I would say that 2020 has been unprecedented, but let’s face it — we all want to permanently retire that word. Lessons From a Challenging Year.

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2020 E Commerce 2021 Consumers 105

Kustomer

NOVEMBER 18, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen meets with Randall King from Conduent to teach new CX leaders how to navigate large-scale transformation. Tune in to the full podcast to learn more. Managing for Results. Course correct as you go.”

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Kustomer

MAY 20, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen and Vikas Bhambri from Kustomer are joined by Edmund Ovington to learn the secrets to breaking down language barriers. Listen to the full episode to learn more. Why Your Team Needs Language Translation Software.

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West Monroe

SEPTEMBER 28, 2023

Subscribe Spotify Apple Podcasts Pandora iHeart Group Copy Created with Sketch. Email LinkedIn Twitter icon Facebook printer copy Print this page About the Episode In the inaugural episode of "This is AI," hosts EJ , Erik Brown , and Ryan Elmore from West Monroe lay the groundwork for a series exploring generative AI.

Innovation 52

Innovation Technology Insights 52

West Monroe

MAY 8, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Generative AI, including ChatGPT, is having a moment. Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "The Digital Economy: Is a Recession Really Coming?" on Spreaker. When will it happen?

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Beyond Philosophy

AUGUST 4, 2022

Artificial Intelligence (AI) is such a promising technology. We discussed this on a recent podcast with our guest, Broderick Turner, Ph.D., Assistant Professor of Marketing at Virginia Tech. Dr. Turner explains that AI decides the “Y” of an outcome. So, Dr. Turner says, AI is not magic. These are the Y.

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Kustomer

JUNE 17, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. Guiding Customers to Solutions Using Empathy. Guiding Customers to Solutions Using Empathy. We need to do something now.’”

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Kustomer

NOVEMBER 25, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Delight typically means going above and beyond customer expectations, so what is there to reinvent? Stay tuned to find out more.

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C3Centricity

JANUARY 13, 2021

If so, then I’m sure that because you avoided commuting most days, you had the chance to discover some new blogs and podcasts. Many people were working from home this year, were you? If you are new to C3Centricity then welcome, glad you could join us. Many others just like you, found C3Centricity for the first time this year.

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