InMoment XI

JULY 12, 2022

Finding the insights, data, and comments that will make employees better at their jobs begins with using an Experience Improvement platform to ingest data (especially customer comments) for actionable insights. The platform approach can help you avoid both of these pitfalls and make the most of all your data—both qualitative and quantitative.

Contact Center 529

Contact Center Metrics Customer Centricity Culture 529

Retently

MARCH 11, 2024

These surveys provide a platform for attendees to share their feedback, allowing organizers to understand what worked well and what could be tweaked. Balance Question Types Your survey should act as a comprehensive tool, blending multiple-choice questions, rating scales, and open-ended inquiries to capture a wide range of data.

Events 119

Events Feedback Insights Presentation 119

Experience Investigators by 360Connext

MAY 11, 2021

CXM is how we go from thinking CX is “nice to have” to act on it like what it is: a mindset, a strategy, and a business discipline. As a result, it’s common for customer experience management to be reduced to the platforms which enable CX strategy. .” What is Customer Experience Management? Yes, we do.

Customer Experience Management 291

Customer Experience Management Customer Experience Management Government 291

TechSee

APRIL 22, 2024

This flexibility allows for a seamless integration of visual support capabilities into any customer interaction, whether it’s on your website, within your existing app, or through a third-party platform. Our world-class customer success team acts as strategic advisors to ensure that new technologies are adopted effectively.

Innovation 109

Innovation Download Sports Technology 109

BirdEye

JANUARY 25, 2024

Rather than manually compiling positive review excerpts, you can have tools like Birdeye automatically identify top reviews based on factors like star rating, location, review platform, etc. Improves brand reputation: Social platforms provide the ideal channels for amplifying your reputation based on customer experiences.

Social Media 110

Social Media Brands Multi-Channel Demo 110

CSM Magazine

FEBRUARY 15, 2024

million on Twitter, Swift uses these platforms to unmask the magic of her music career, unveil exclusive content and connect with fans in exciting live streams and engaging Q&A sessions. She seamlessly integrates her music and brand narratives across multiple platforms, from spellbinding music videos to enticing brand partnerships.

Engagement 52

Engagement Entertainment Events Connections 52

Team Support

JANUARY 9, 2024

One of the early pioneers in CRM software was ACT!, Salesforce, founded in 1999, is one of the most well-known and widely used CRM platforms today. Customer interactions expanded to email and web-based platforms: Companies began using email for customer communication, and websites provided self-service options and FAQs.

Technology 59

Technology Call Center Social Media 2007 59

Retently

OCTOBER 26, 2023

To get the most from NPS, act as quickly as possible People like to talk about simplicity as the biggest strength of the Net Promoter Score. If you leverage NPS to generate short-term, highly relevant feedback, you must act quickly to get the full benefits from the responses your customers provide. appeared first on Retently.

Net Promoter Score 148

Net Promoter Score NPS Feedback Customer Satisfaction 148

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! An organization that can act on feedback. This means not just listening but also interpreting and acting on what customers are communicating.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

SurveyGizmo

JUNE 9, 2021

“She has the customer-experience history to help our customers achieve maximum value from the Alchemer platform.”. The Alchemer platform provides survey, workflow, audience, communication, and analysis tools to allow any size organization to collect, integrate, and act on the voice of their customer.

Leadership 98

Leadership 2021 Customer Centricity NPS 98

SurveySensum

APRIL 1, 2024

Authenticity and Transparency Authenticity acts as the cornerstone of a trustworthy brand. A startup’s message and visual identity should align across all platforms to create a cohesive brand image. Feedback Systems : Establish mechanisms to collect and act on customer feedback promptly.

Brands 52

Brands Social Media Feedback Loyalty 52

ShepHyken

SEPTEMBER 3, 2021

A customer experience management platform (CX management platform) can improve the quality of customer service by empowering CX agents with the data and the tools they need to provide high-quality customer service, raising agent productivity and the overall quality of service. . What is a CX management platform?

Customer Experience Management 141

Customer Experience Management Management Contact Center Customer Experience 141

Optimove

SEPTEMBER 29, 2023

Gartner noted that Optimove is a “Customer-Led Marketing Platform [that] embeds an integrated CDP, centralized profile management, analytics and segmentation, journey and campaign orchestration, and channel execution.”

2023 78

2023 Marketing ROI Download 78

SurveySensum

NOVEMBER 15, 2023

After gathering and analyzing your survey data, with the help of a robust product feedback platform, you realized that users are leaving because your tool doesn’t provide real-time team collaboration. So, you launched a product feedback survey to identify pain points and improve your product.

Feedback 52

Feedback Brands User Experience Customer Satisfaction 52

BirdEye

NOVEMBER 9, 2023

These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Insurance review sites are platforms where customers can share their experiences and opinions about insurance services and providers.

Insurance 111

Insurance 2023 Financial Feedback 111

Lumoa

FEBRUARY 7, 2023

Organizations that analyze and act on their customer behavioral data outperform the market by 85% in sales growth, according to a 2021 study by Microsoft. Website Behavior : it’s not just about what your customers are saying, but also how they act.

Customer Centricity 169

Customer Centricity Voice of Customer Social Media NPS 169

Playvox

OCTOBER 20, 2023

In addition, the myriad of customer interactions across dozens of platforms can leave you overwhelmed by information and unable to distill and act on feedback from your customers. Gather data from as many sources as possible, including social media platforms, emails, customer surveys, positive comments, negative comments, etc.

Contact Center 82

Contact Center Omnichannel Measurement Social Media 82

SurveyGizmo

NOVEMBER 5, 2021

Likewise, Marketing tends to run the marketing automation platform with data that syncs not only to Salesforce but other publishing or analytics tools. These results were only possible by funneling CX data to the platforms and internal players who could impact success. They may look at the metric every quarter, but few act on it.

Net Promoter Score 98

Net Promoter Score NPS 2022 Social Media 98

Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Summarization: With generative AI getting more recognition, having this is almost a must on any platform. Each platform has its own flavor of genius and areas ripe for growth.

Social Media 157

Social Media Feedback User Experience Insights 157

Forrester's Customer Insights

JANUARY 23, 2024

The low-key December 21 announcement that Jigsaw, part of the ESW Capital portfolio, acquired customer advocacy and community platform Influitive has fueled post-holiday chatter among customer marketers, vendors, and strategy and services consultants.

B2B 38

B2B Reference Consulting Customers 38

Totango

MAY 5, 2021

Of course, to take these next steps and act on the information gathered by these surveys, you need a platform that will empower you to do so. Turn Data into Action with a Customer Success Platform . Using a customer success platform is the key to recording this information and turning it into beneficial action.

Measurement 118

Measurement Customer Experience Net Promoter Score Effort Score 118

DemandJump

NOVEMBER 2, 2022

Afterall, your objectives likely include boosting leads and keeping current customers engaged in your platform. With a SaaS marketing strategy that acts as a guide, showing you everything you need to know to create effective campaigns that meet your goals and objectives. What’s the best way to keep track of it all?

Marketing 97

Marketing Social Media Customer Journey Customer Engagement 97

CSM Magazine

FEBRUARY 19, 2024

Ever since the Professional and Amateur Sports Protection Act of 1992 was judicially overturned in 2018, every US state were handed the right to develop their own laws on sports betting and gambling. There are of course many nuances in sports betting markets and offers that vary from platform to platform.

Sports 52

Sports Customer Service Poor Customer Service Loyalty 52

Retently

MARCH 5, 2024

This small act can transform a casual customer into a loyal advocate, amplifying the positive perception of your business. Here are some tips for handling negative feedback and even turning a negative experience into a positive one: Accept criticism without acting defensively. The key is to maintain a professional approach.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. These intelligent systems engage with customers in real-time, be it on a website, app, or social media platform.

Feedback 52

Feedback E Commerce Social Media Retail 52

Beyond Philosophy

JANUARY 12, 2024

Messente , a dedicated business messaging platform, notes the surge in package delivery scams. 13:00 Tomikas explains how organizations are handling this balancing act currently and how their efforts can unwittingly make it easier for fraud to occur. But wait, there’s more.

E Commerce 88

E Commerce Customer Experience 2023 2022 88

CSM Magazine

APRIL 25, 2024

Whether it’s through surveys, feedback forms on your website, or social media platforms, make it easy for customers to communicate with you. Importantly, ensure there is a process in place for responding to and acting on feedback, showing customers that their opinions genuinely influence your business operations.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52

Lumoa

FEBRUARY 28, 2023

They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder. Acting on the feedback you receive and improving your customers’ experience can give you an edge over your competitors. Your customers are sharing their experiences online.

2023 83

2023 Feedback Net Promoter Score NPS 83

COPC

MARCH 11, 2024

The essence of effective leadership is the ability to ask discerning questions and act to cultivate an environment of growth and satisfaction. Culture of Learning: Does the platform promote continuous learning through features like social knowledge exchange and individualized learning paths ? To address this issue, COPC Inc.

Call Center 98

Call Center Contact Center Culture Engagement 98

BirdEye

SEPTEMBER 8, 2023

Online reputation management for financial service firms involves the strategic monitoring, improvement, and maintenance of the public perception of these organizations on digital platforms. Ever since they started using Birdeye’s all-in-one platform, it boosted its online presence and increased its customer base.

Financial 105

Financial Management Social Media Banking 105

CSM Magazine

OCTOBER 3, 2023

Axero is a collaborative platform that specializes in aligning crisis-ready teams, facilitating seamless communication, and strengthening engagement among team members during challenging periods. Team members must be confident in their leaders’ ability to make decisions and act in their interests.

Engagement 59

Engagement Workshop Article Communication 59

SaleMove

AUGUST 13, 2020

Second, are agent assistants which act as coaches towards representatives and monitor customer replies to ensure consistency, accuracy and compliance. This video walks you through the process of enabling AI bots within Glia’s Digital Customer Service platform to improve experience and efficiency.

Management 98

Management Demo Blog Customer Service 98

SurveySparrow

JULY 31, 2023

Voice of the customer (VOC) is a methodology used by businesses to capture, analyze, and act upon customer feedback. Brand Reputation: Actively seeking customer feedback and acting upon it demonstrates your commitment to customer satisfaction, enhancing your brand’s reputation. Let’s dive in!

Voice of Customer 52

Voice of Customer Customer Success Net Promoter Score Social Media 52

BirdEye

DECEMBER 21, 2022

To stay relevant on popular platforms, you need to know what’s trending and why, and how to use them to your advantage. The app pioneered the short-form video content replicated by nearly every major social media platform, including YouTube Shorts and Facebook Reels. TikTok is becoming more than just a social platform.

Social Media 97

Social Media 2023 2022 2026 97

SurveySparrow

JUNE 20, 2023

A Voice of Customer program goes beyond traditional customer feedback by using a systematic approach to gather, analyze, and act upon customer insights. 1: SurveySparrow SurveySparrow is a versatile Voice of Customer program that offers a range of survey solutions to collect and act on feedback across various touchpoints.

Voice of Customer 52

Voice of Customer Customer Journey Mapping Social Media Multi-Channel 52

BirdEye

SEPTEMBER 11, 2023

FAQs on AI-driven customer feedback insights Act efficiently on customer feedback with BirdAI How is AI used in customer feedback analysis? Human-controlled AI solutions can ensure you maintain a high standard by monitoring what matters and empowering your team to have more time to act on customer feedback. And one of them is BirdAI.

Feedback 108

Feedback Insights Social Media E-support 108

West Monroe

APRIL 9, 2023

As M&A deal activity in the sector sags, companies that were set on growth are now struggling to unlock value across recent investments—and they’ll need to act fast if they want to hit the topline figures listed in their investment theses. The upshot?

Leadership 52

Leadership Customer Centricity Financial Roadmap 52