TechSee

DECEMBER 16, 2020

Strong partnerships are a force for change – and that is best highlighted in the strengthening of the relationship between TechSee and Salesforce – both sides bringing to the table the capability to drive and support businesses with streamlined, efficient, and cost-effective operations. TechSee and Salesforce Use Cases.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

GetFeedback

FEBRUARY 7, 2020

If you sold financial software, your product would get compared to your competitors’ products and that was the end of it. Whichever product did the job better, would win. . Your product isn’t just being compared to your competitors’ products anymore. In short, it’s no longer enough to only have a great product.

NPS 199

NPS Net Promoter Score Effort Score Measurement 199

CSM Magazine

MAY 9, 2024

From a supervisor’s perspective, integrated quality management and analytics allow the automatic evaluation of interactions to identify best practices and improvement opportunities. Platforms like Salesforce are designed to provide a unified view of each customer and their full journey. “It’s

Innovation 52

Innovation Technology Customer Service Customer Journey 52

Team Support

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce.

Omnichannel 105

Omnichannel Social Media Customer Satisfaction Customer Centricity 105

GetFeedback

APRIL 17, 2019

To relieve customers’ hard feelings about problems with some products or services, companies usually choose to improve the customer service skills of their agents. Also, if they aren’t integrated with a ticketing system already, you may need to connect them with one, since it’s easier for agents to handle multiple channels within one system.

Customer Service 255

Customer Service Multi-Channel Social Media Customers 255

Totango

MAY 17, 2022

Integration with other areas of your business for seamless coordination between your sales department and other relevant departments, such as marketing and customer service. Salesforce CRM. Business software provider Zoho offers a CRM app as one of their core product lines. Salesforce CRM. SAP Sales Cloud. HubSpot CRM.

B2B 82

B2B 2022 Sales Customer Relationship Management 82

Team Support

NOVEMBER 6, 2023

In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization.

2023 59

2023 Touchpoint Download Insights 59

Totango

APRIL 6, 2023

By using the Outlook integration , your Outlook emails will automatically be logged as touchpoints in Totango, so customer success managers can see all customer interactions in one place. And stay tuned for some exciting announcements on Totango product innovations coming soon!

Innovation 88

Innovation 2023 Customer Success Sales 88

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

2024 52

2024 Webinar Roadmap Events 52

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. Health scoring : Users value the proactive management of customer success through health scores, allowing them to stay ahead and ensure product success.

2024 111

2024 Customer Centricity User Experience 2023 111

Team Support

NOVEMBER 6, 2023

In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization.

2023 52

2023 Touchpoint Download Insights 52

CSM Magazine

APRIL 19, 2023

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. “We look forward to continuing to innovate and drive transformational outcomes for our clients through the power of Salesforce.”

2008 52

2008 Consulting 2023 Innovation 52

SurveySparrow

DECEMBER 15, 2021

Salesforce is popular. But integrations in the Salesforce app ecosystem make it at least 4x more extensive – and it set to grow even bigger. According to recent Salesforce statistics , it has more than 150,000 customers. So to help your search, we have made a list of the best 12 integrations in Salesforce for 2022.

2022 52

2022 Financial Omnichannel Metrics 52

TechSee

MAY 20, 2020

In the new report, Jim Robinson explains TechSee’s progress, or in other words, why the company is now ‘cooler’ than ever: Market traction: The growing number of TechSee AI deployments in large enterprises and its strategic partnership with Salesforce.

2020 207

2020 Customer Service Contact Center 2018 207

ShepHyken

JUNE 5, 2023

In a blind study conducted on a US retailer with more than 1,000 storefronts, Salesforce research found that if the company got the EX right, there was a 50% increase in revenue per hour per store associate. They do not experience inefficiency, yet they are very focused on productivity.

Employee Experience 87

Employee Experience Net Promoter Score Books NPS 87

Team Support

MARCH 7, 2024

TeamSupport can help break down silos by connecting the systems that different teams use to communicate, such as Jira and Salesforce. With the right tools, you can track changes in customer satisfaction or upsell opportunities, and perform deep analysis on ticket type and severity, resolution time, and product usage.

Exceptional Customer Service 52

Exceptional Customer Service Customer Satisfaction Omnichannel Communication 52

Team Support

MARCH 7, 2024

TeamSupport can help break down silos by connecting the systems that different teams use to communicate, such as Jira and Salesforce. With the right tools, you can track changes in customer satisfaction or upsell opportunities, and perform deep analysis on ticket type and severity, resolution time, and product usage.

Exceptional Customer Service 52

Exceptional Customer Service Omnichannel Customer Satisfaction Communication 52

CSM Magazine

APRIL 22, 2024

As Laura Stevens, CCaaS & CRM Product Manager at Awaze, pointed out, their company is still in the early stages of integrating AI across different platforms and services. Conversational agents are expected to become more prevalent, enabling fully digital twin journeys that seamlessly integrate with human support when needed.

Omnichannel 52

Omnichannel Fashion Events Culture 52

CSM Magazine

MARCH 13, 2023

However, with all eyes focused on Microsoft and Google’s next moves, Salesforce has stridden forward with some exciting news of its own following the launch of Einstein GPT earlier this week. According to Salesforce, Einstein GPT brings AI capability together with the CRM to make every employee more productive and every CX better.

E-support 52

E-support Innovation Technology Connections 52

SurveySensum

NOVEMBER 23, 2023

It should also feature integrations to incorporate NPS scores and feedback into your existing platforms. Integration The workload gets simplified when all of the platforms and applications you use every day perform well together. So look for an NPS tool that integrates with your existing applications seamlessly.

NPS 52

NPS Net Promoter Score 2024 Multi-Channel 52

Talkdesk

FEBRUARY 4, 2021

Talkdesk and Salesforce know that every interaction matters in acquiring and supporting your customers. Talkdesk , the cloud contact center for innovative enterprises, and Salesforce , the industry’s leading CRM system, have been partnering since 2016 to not only meet but exceed customer expectations.

Contact Center 68

Contact Center Omnichannel 2016 Touchpoint 68

CSM Magazine

OCTOBER 5, 2021

In many ways, they have achieved this by increasing sales productivity, as this is the very factor that leads to better sales, happier employees, more repeat customers and less time wasted. In this guide, we are going to show you 6 strategies to boost sales by increasing your sales team productivity.

Sales 52

Sales Metrics Events 2020 52

SurveySparrow

JUNE 27, 2023

SurveySparrow HubSpot Marketing Hub Adobe Experience Cloud Salesforce Journey Builder Mixpanel Hotjar SAS Customer Journey Analytics Insider Woopra Contentsquare 1.SurveySparrow: Robust Integration Capabilities : SurveySparrow integrates seamlessly with various tools and platforms, offering a unified view of the customer journey.

Customer Journey 52

Customer Journey 2023 Multi-Channel Touchpoint 52

TechSee

OCTOBER 9, 2018

Adopt an omni-channel approach: To enhance customer satisfaction, more and more companies are providing a seamless omni-channel customer experience by delivering an integrated and frictionless transition between multiple touchpoints—including the web, voice, chat, messaging, video, email, and of course, social media. . Visual engagement.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

SurveySparrow

JUNE 19, 2023

Integrations : Zapier, Aweber, Facebook Pixel, Zendesk, Hubspot, Slack, Intercom, Salesforce, MailChimp, WordPress, Rybbon Try SurveySparrow today and see for yourself! Integrations : BambooHR, Workday, SAP Success Factors, Personio, Namely, Rippling, Gusto 3. Pricing: A free trial is available. Please enter a valid Email ID.

Multi-Channel 52

Multi-Channel Demo Social Media Culture 52

BirdEye

SEPTEMBER 22, 2022

Increases productivity. A platform that provides a quick and easy way for employees to communicate with each other can help increase productivity and efficiency. McKinsey & Company estimates that online collaboration tools (like team communication apps) increased productivity by up to 30%. Improves efficiency. Google Chat.

Healthcare 98

Healthcare Communication Retail Document 98

TechSee

MAY 5, 2020

These inefficiencies affect productivity with The Service Council estimating that the average first time fix rate (FTFR) for a field service organization is between 75 and 78%, as opposed to the bare minimum of 90% needed to achieve basic customer satisfaction. The Salesforce FSM Effect. Scheduling. Tracker Bot.

2019 109

2019 Customer Satisfaction Interaction Reference 109

SurveySensum

OCTOBER 23, 2023

This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. Customer reviews provide an honest look into a product’s features, functionality, pros and cons, and whether or not the product is worth buying. So let’s explore.

2023 52

2023 NPS Multi-Channel Feedback 52

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Customization and Integrations Zendesk supports many third-party apps and add-ons that can add more features to your help desk implementation. The integrations do not require any coding effort.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

Call Experts

AUGUST 12, 2021

A Salesforce integration can change how your organization does business. Salesforce is one of the most popular CRM ( Customer Relationship Management ) systems in use today. If you want to use data gathered from your customers to make better decisions and meet more objectives, then Salesforce is an excellent option for you. .

Contact Center 52

Contact Center Customer Relationship Management Connections Insights 52

Comm100

NOVEMBER 15, 2022

In Salesforce’ latest research, they found that 57% of customers prefer to engage through digital channels. To meet their customers’ needs, CCaaS providers are partnering with digital communication platforms to add digital omnichannel capabilities to their product offering. The reasons for this are simple. Grow customer base.

Omnichannel 84

Omnichannel Social Media Books Communication 84

Totango

FEBRUARY 18, 2021

In this series, we will discuss a different integration that Totango offers to help harness the powers of all of your technology platforms into one dynamic customer success platform to improve your team’s efficiency and take your customer success to the next level. Integrate with Totango – #1 Customer Success Platform.

Customer Success 70

Customer Success Sales Customer Relationship Management Customer Relationships 70

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

2024 97

2024 E Commerce E-support Social Media 97

eGain Blogs

MARCH 7, 2023

Big CRM vendors like Salesforce and Microsoft, and upstarts like Shelf and KMS Lighthouse did not make it either. It is experienced with telephony, CRM and ECM integrations, and 80% of its customers deploy the agent assist module. This is a great first validation step for eGain, the KM leader, in the enterprise conversational AI space.

Contact Center 52

Contact Center 2022 2024 2023 52

Thematic

APRIL 3, 2024

Smoother customer experiences, better products, bigger cart sizes—it all starts with understanding your customers by using their feedback. It's about continuously listening to your customers through various channels and integrating that feedback into everything you do. 77% of customers prefer brands that listen to them.

Social Media 62

Social Media Feedback NPS Insights 62

Team Support

FEBRUARY 12, 2024

A steep learning curve can hinder productivity and lead to frustration. Integration Capabilities: The software should seamlessly integrate with your existing tools and platforms. That's why TeamSupport offers integrations with popular platforms like Salesforce and Jira, ensuring a seamless transition.

Banking 52

Banking Customer Satisfaction Customers Customer Service 52

SurveySparrow

FEBRUARY 22, 2024

Integration Capabilities: Streamlining Operations and Enhancing Insights It’s no secret that businesses need multiple tools to support their team in everyday functions. That’s where integration’s importance comes in. That’s where integration’s importance comes in. Please enter a valid Email ID.

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52