InMoment XI

MARCH 25, 2024

With predictive analytics, marketers can identify which customers are most likely to be interested in additional products or services, creating more opportunities for successful cross-selling and up-selling. Enhance cross-selling and up-selling opportunities. Accelerate operational improvement. A classic example comes from Amazon.

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

Gainsight

MARCH 30, 2020

All of us are spending more time in our day-to-day products in an effort to stay connected and collaborate with coworkers. More users in your product means more opportunities to nurture lifelong customers, but it also presents more work to ensure each user is on the path to success. What is a high-touch product experience?

Events 59

Events NPS Feedback Roadmap 59

Experience Investigators by 360Connext

NOVEMBER 7, 2023

The answer and best strategies are backed by science and decades of social behavior. Customers need to gain a clear value from your product or service, believe your brand is an authority in your space, and trust you with their time, money, and data. Are there customer feedback insights or reviews that express product quality concerns?

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

Bill Quiseng

APRIL 17, 2024

QUI QUOTE: Instead of giving incentives to your customers who fill out your surveys, offer rewards and recognition to your people who deliver service so GREAT customers rave about them on your surveys and social media. Customers pay for their experience, not your product or service. And it’s THEIR experience, not yours.

Social Media 156

Social Media Financial Loyalty Interaction 156

Qualtrics

OCTOBER 20, 2020

Folks today are more likely to pay extra for products that are tied to a positive social impact and have a greater desire to make a positive change in the world. Read on to find out what it means to design a product for social impact, and how you can get started. What exactly is "social impact"?

Hospitality 26

Hospitality Healthcare Metrics Communication 26

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. But these platforms hold the potential to be so much more, when combined with social shopping. You can turn your social media audience into customers without them having to leave the platform at all.

Social Media 98

Social Media E Commerce Advertising 2025 98

BirdEye

JANUARY 25, 2024

But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Why automate social sharing of reviews? Why automate social sharing of reviews?

Social Media 110

Social Media Brands Multi-Channel Demo 110

CSM Magazine

APRIL 25, 2024

With the advent of digital technology and social media, customer expectations are higher than ever. Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Tailored products and services, based on these insights, can significantly enhance customer satisfaction and loyalty.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52

SurveySparrow

MARCH 19, 2024

Videos can help your lead generation by: Boosting social engagement: Videos are easy to consume, especially on social media. When you include social media video marketing in your overall marketing strategy, you can reach your target audience and boost engagement significantly.

Marketing 95

Marketing Social Media Demo B2B 95

BirdEye

SEPTEMBER 12, 2023

We live in times that demand every business to have some presence on at least 2-3 social media platforms. You can no longer afford not to have a social media strategy for your business. There is heavy competition among brands on social media. Table of contents Why is social media marketing important?

Social Media 105

Social Media Measurement Brands Leadership 105

BirdEye

APRIL 2, 2024

According to YouTube Product Lead Todd Beaupre , deleting videos from your channel can negatively impact your channel’s growth and overall performance on the platform. Maybe the quality isn’t up to par, or the content no longer aligns with your channel’s current direction.

2024 111

2024 Metrics Demo Customer Experience Management 111

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Social Media 98

Social Media Feedback Insights Brands 98

CX University

APRIL 16, 2024

Consumers are scrutinizing not just the products and services they buy, but also the ethical practices and social responsibility of the businesses they support. This shift in consumer behavior has been fueled by a growing awareness of the impact that individual choices can have on the environment, social justice, and global issues.

Loyalty 52

Loyalty Brands Consumers Social Media 52

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.

Social Media 98

Social Media Brands Entertainment Connections 98

BirdEye

JANUARY 19, 2023

Social listening and social monitoring are often used interchangeably, but there are some big differences between the two. By understanding these differences, companies can create highly effective marketing strategies and gain a better understanding of their social media presence.

Social Media 98

Social Media Brands Information Feedback 98

BirdEye

MARCH 5, 2024

This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. Following this, when Birdeye conducted a survey, we found an interesting fact: 81% of businesses manage social media at the corporate level.

Social Media 59

Social Media Multi-Channel Insights Brands 59

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. Community Involvement : Demonstrating engagement beyond business, emphasizing social responsibility.

Brands 52

Brands Social Media Feedback Loyalty 52

ShepHyken

JULY 28, 2023

She shares what social proof is and how it nurtures credibility, builds trust, and increases profitability. Social proof is a psychological phenomenon marketing teams can use to nurture brand credibility and trust. So what is social proof? We’ll consider these questions before exploring a few forms social proof can take.

Brands 62

Brands Consumers Article Innovation 62

Retently

APRIL 5, 2024

Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Storyminers

DECEMBER 21, 2020

We’ve used them for general office support, database design and management, social media scheduling, website maintenance, and research. Besides having great talent, I like their social-focused design. including new website, communications , social presence , email, and services ). It works like this.

Social Media 89

Social Media Banking Communication Technology 89

BirdEye

DECEMBER 21, 2022

Social media is an ever-changing landscape where trends rise and fall every day. If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. To put it frankly, keeping up with the latest social media trends can keep you ahead of disaster and on track for success.

Social Media 97

Social Media 2023 2022 2026 97

BirdEye

OCTOBER 11, 2023

Clients are more likely to recommend a company that can guide them in choosing the right insurance product for them and their families. The numbers in the previous tell us that the majority of clients for an insurance company now focus on their customer experience equally, if not more, than the product itself.

Insurance 111

Insurance Customer Experience Social Media Omnichannel 111

BirdEye

DECEMBER 8, 2023

Corporate reputation is the overall impression of a company that its stakeholders, including customers, employees, investors, and the general public, have formed over time based on its actions, communications, brand perception , and the quality of its products or services. Do people think they’re getting their money’s worth?

Management 116

Management Social Media Brands Consulting 116

BirdEye

FEBRUARY 28, 2023

Having a social media presence is crucial for success in today’s market. Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. Table of contents What is a social media manager?

Social Media 98

Social Media Management Engagement 2024 98

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. In this comprehensive guide, we’ll walk you through everything you need to know about social media management for local businesses.

Social Media 98

Social Media Management Multi-Channel ROI 98

ReviewTrackers

SEPTEMBER 13, 2023

A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. By visiting a website, customers already show interest in the product or service offered and showing reviews with specific details about the customer experience can be the final push needed to make a purchase.

Blog 128

Blog Information Article Feedback 128

Team Support

NOVEMBER 30, 2023

Case management continues to play a critical role in preserving customer relationships while also feeding the product development process. These can include ticketing, live chat, social media, email, and other means. They are a great way to inform a company about the effectiveness of their product and services.

Omnichannel 106

Omnichannel Customer Service Social Media B2B 106

BirdEye

JULY 24, 2023

Customer feedback analysis refers to the process of examining and interpreting the feedback provided by customers about a company’s products, services, or overall experience. With this insight, businesses get a clearer understanding of how customers perceive their brand, products, and services.

2023 98

2023 Feedback Social Media Net Promoter Score 98

CSM Magazine

APRIL 23, 2024

When discussing communication and collaboration tools for businesses, we often encounter the terms “intranet platforms” and “enterprise social networks.” Additionally, intranets contribute to increased productivity by optimizing processes like employee orientation, knowledge sharing, and project coordination.

Document 52

Document Social Media Innovation Communication 52

ShepHyken

JULY 9, 2021

All company leaders know that their customers are the lifeline of their business — without loyal customers who would rather choose your product or service over one of your competitors, your business could ultimately become stagnant and fail. For example, you can send them a $10 e-gift card for products on your website, no strings attached.

E Commerce 133

E Commerce Social Media E-support Consulting 133

Thematic

APRIL 3, 2024

Smoother customer experiences, better products, bigger cart sizes—it all starts with understanding your customers by using their feedback. For example, use post-purchase surveys to understand satisfaction levels after a purchase, while social media listening helps identify emerging trends and brand sentiment. " mentality.

Social Media 62

Social Media Feedback NPS Insights 62

ReviewTrackers

SEPTEMBER 7, 2023

A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. By visiting a website, customers already show interest in the product or service offered and showing reviews with specific details about the customer experience can be the final push needed to make a purchase.

Customers 123

Customers Blog Information Article 123

Retently

JUNE 28, 2022

Net Promoter Score® lets you measure and analyze customer satisfaction to learn more about what people like (and dislike) about your product or business. Ask customers to spread their love on social media. Give them direct links and ask to share their satisfaction on social media. Great feedback? You get what you ask for.

NPS 148

NPS Net Promoter Score Feedback Social Media 148

CSM Magazine

JULY 14, 2023

The ubiquitous nature of social media and its engagement potential has led companies to increasingly leverage these platforms for customer service purposes. However, it raises the question – how much customer service should your social media accounts handle? The Rationale: Why Social Media for Customer Service?

Social Media 89

Social Media Customer Service Omnichannel 2023 89

ReviewTrackers

MAY 11, 2020

Social media gives customers the opportunity to voice their opinion about your business in an open space. That’s why businesses should manage their reputation on social media. Here is a guide to help you understand social media reputation management and why you need to incorporate it into your marketing strategy.

Social Media 171

Social Media Management Consumers 2018 171

ShepHyken

FEBRUARY 12, 2024

Because Gen Z are social shoppers. They use social and websites for inspiration, think highly of influencer and peer recommendations, and expect businesses to take a stance. To be social is to be connected. Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention?

2024 65

2024 Article Customer Service Social Media 65

CSM Magazine

APRIL 18, 2024

Large language models can analyze customer data and interactions to provide personalized product recommendations and offers, improving the overall customer experience. Customers can use these voice assistants to get information, make reservations, or even troubleshoot issues with products or services.

Social Media 52

Social Media Customer Service Representative Interaction Customer Service 52