Alida

NOVEMBER 23, 2021

Nowadays, more and more people are capturing and sharing their everyday lives through a combination of pictures, short videos, and even full-length vlogs (video blogs). The use of video allows a personal view into people’s lives, uncovering moments of intimacy previously reserved for private eyes.

Blog 246

Blog Brands Consumers Insights 246

SurveySparrow

APRIL 23, 2024

In this comprehensive guide, we will be diving deep into the art form that is a great video storyboard, from the benefits to how you can create one for your videos. What is storyboard A storyboard is like the blueprint of your video project that helps you plan and organize your shots pre-production or before filming begins.

Roadmap 52

Roadmap Feedback Advertising Communication 52

SurveySensum

DECEMBER 8, 2023

So, it’s actually not just about the product itself; the overall customer experience plays a pivotal role in influencing their decision to return and make additional purchases. This extends to how you engage with them visually and emotionally In this case, creating customer-centric videos is an essential strategy for modern businesses.

Customer Centricity 59

Customer Centricity Feedback Demo Customers 59

TechSee

FEBRUARY 23, 2023

Today’s customer service personnel are being asked to deliver higher quality service across more products, more complex products, and at more significant volumes than ever before. Another outcome of training first-line agents to cover more extensive product lines is the improvement of FCR and overall time to resolution.

Contact Center 124

Contact Center Average Handle Time Technology Reference 124

TechSee

AUGUST 15, 2021

Product warranty management has become an area of focus for many manufacturers. When a product breaks or does not function properly, the OEM is typically liable for the repair, replacement, or refund of that item according to the terms of the warranty. reduction of market share . decrease in customer satisfaction . Assisted Service.

Management 207

Management Contact Center B2B Innovation 207

TechSee

OCTOBER 19, 2021

Product returns are a costly proposition for the vast majority of manufacturers and retailers. Managing these product returns takes a significant bite out of a company’s bottom line. The objective is to impose a financial penalty on consumers who intentionally plan to return a product after purchasing it. of total U.S.

E Commerce 124

E Commerce White Paper E-support Retail 124

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. Content creators work to produce top-notch videos that engage their consumers.

Social Media 98

Social Media E-support Entertainment Call Center 98

TechSee

OCTOBER 9, 2018

According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers. Go visual: Whenever possible, always offer visual information as a primary option – images, videos, or other visual engagement opportunities.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

BirdEye

DECEMBER 8, 2022

Video sharing social media platforms 4. If your products and services are geared toward an older audience, Instagram won’t be worth your time. Let’s say you’re a business-to-consumer (B2C) company selling retail products. Let’s say your business sells visually appealing products that you’re eager to share with your followers.

Social Media 98

Social Media Brands Entertainment Connections 98

TechSee

NOVEMBER 7, 2023

There are over 27 million Hotpoint products in UK homes, and offering exceptional CX is a big part of the organization’s success. Hotpoint partnered with leading computer vision technology company, TechSee to introduce a live video and augmented reality platform, turning their call center into an interactive customer care support team.

2023 124

2023 Customer Experience Call Center Innovation 124

BirdEye

DECEMBER 21, 2022

Over the last few years, TikTok has seen explosive growth – and the short-form video app shows no sign of slowing down. The app pioneered the short-form video content replicated by nearly every major social media platform, including YouTube Shorts and Facebook Reels. Short-from videos are on the rise. billion users by 2023.

Social Media 97

Social Media 2023 2022 2026 97

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. From the audience perspective, customers use it to keep updated about the latest products, brands and deals.

Communication 52

Communication 2023 Social Media Travel 52

SAP Customer Experience

SEPTEMBER 22, 2023

Find Release Content Quickly and Easily Locating all necessary information for a product release can be time-consuming and overwhelming. The more products you use, the more content in multiple places you need to keep track of: Blog posts, newsletters, videos, webcasts, webpages… there’s a long list of excellent and helpful.

Customer Experience 80

Customer Experience Blog Consumers Information 80

Beyond Philosophy

OCTOBER 13, 2022

Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. Jóhann Hannesson , Lead Product Manager and the head of Web Development at Streem , says that video could be the missing link between your customer and the expert in the contact center. Video can be the untapped jewel of your experience design.

Contact Center 88

Contact Center Customer Experience Net Promoter Score Communication 88

CSM Magazine

MARCH 13, 2024

Instant Feedback Collection Rather than relying on customers to visit a website and fill out a survey, businesses can use QR codes to solicit immediate feedback on products or services. Access to Product Information QR codes on product packaging can connect customers to a wealth of information in an instant.

Customer Service 52

Customer Service Loyalty Programs Automotive Retail 52

BirdEye

APRIL 17, 2024

In a landmark move aimed at bolstering transparency and trust, YouTube has introduced a mandatory policy requiring creators to disclose the use of AI-generated content in their videos. This decision comes in response to the growing concerns over artificial intelligence’s role in content creation and its potential to mislead viewers.

Social Media 64

Social Media Demo Measurement Events 64

BirdEye

MAY 3, 2023

The right marketing channel: Allows you to reach diverse audiences Is ideal for promoting specific products and services Increases brand visibility Boosts audience engagement Builds online communities with loyal patrons for your brand Every marketing channel has its core demographics; businesses may need more than one to reach their target audience.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

ChurnZero

APRIL 1, 2024

Onboarding needs to be seen as more than just getting your new customers familiar with the products or services they bought recently. The human element is key to effective onboarding, especially for more complex products and services. AI can help create informative guides, video tutorials, and FAQs for customers. Find out more.

Customer Journey Mapping 76

Customer Journey Mapping Customer Journey Social Media 2023 76

ShepHyken

MARCH 6, 2023

It is uncovering where they’re benefiting from your product and identifying barriers or pain points that they are experiencing. Bringing engaged customers who are utilizing your products and services into the design process can help shape great outcomes for your company.

Feedback 125

Feedback Contact Center Customer Centricity Customer Satisfaction 125

Totango

MAY 13, 2022

Video tutorials and transcripts. When exploring customer engagement systems, here are a few key features to consider: Customer data coverage: does the platform support the communication channels you need covered (email, in-app communication, web, video, social media, etc.)? Video tutorials: Vidyard. Video transcripts: Trint.

Customer Engagement 103

Customer Engagement 2022 Engagement Return on Investment 103

BirdEye

NOVEMBER 30, 2023

Some tips for travel agencies to accelerate the impact of their social media presence are: Post niche-specific content regularly with photos, videos, and customer experiences. Showcasing video testimonials by customers. Invest in video marketing Videos dominate all major marketing channels, from Google search results to social media.

Travel 110

Travel Marketing Social Media Hotels 110

Lithium

JANUARY 2, 2024

Adding closed captions to videos You can now enhance your video content with closed captions that are displayed while the video plays, offering improved accessibility and engagement. In this post, we’ll share community examples from leading brands with insights on what makes them successful.

2024 52

2024 Social Media 2023 Contact Center 52

BirdEye

SEPTEMBER 13, 2023

More importantly, it will reveal whether your brand, products, and services impact your customers positively. When a customer writes a review, they talk about what is top of mind at that time — their experience with your business, their satisfaction with your products, etc. What made you seek out our product or service?

2023 59

2023 Brands Feedback Financial 59

Lumoa

MARCH 9, 2023

By understanding that their customers care deeply about the products they buy and how they are created, Lush has taken steps to address these concerns. The release of the “ How It’s Made ” videos is a perfect example of this. So, how exactly does customer empathy impact the customer experience ?

Customer Experience 169

Customer Experience Social Media Customers Insights 169

ShepHyken

APRIL 1, 2024

Put Yourself 2nd to Place 1st in the Experience Economy by Barry Fiske (Fast Company) Customers can sense when a company’s products and experiences aren’t loyal to their needs, so why should they be loyal to that business? If we don’t have a product or service that meets a customer’s needs, we will go out of business.

Article 76

Article 2024 Customer Service Government 76

ShepHyken

MAY 27, 2020

After searching a company’s website for video tutorials on how to use their products, Jared reached out to them through their contact form with a question. He asked, “Do you know of any videos or instructions that can help get me going on a project?”. There are videos posted by customers. Where were those videos?

Customer Service Training 127

Customer Service Training Customer Service Information Customer Expectations 127

Totango

APRIL 6, 2023

Automation to scale and deepen customer engagement Video Business Reviews (VBRs) Creating personalized campaign content for the “tech touch” segment of your customer base is difficult because it’s so time consuming. And stay tuned for some exciting announcements on Totango product innovations coming soon!

Innovation 85

Innovation 2023 Customer Success Sales 85

Beyond Philosophy

APRIL 11, 2024

First, I want to thank Boehme for taking the time to submit the video. Next, it’s interesting that Boehme thinks that many organizations struggle to understand how customers want to improve their lives and to translate these insights into an effective product, marketing, and sales strategy. Suppose your product is a drill.

Books 78

Books Customers Insights Marketing 78

BirdEye

MAY 1, 2023

Customer reviews are genuine, user-generated evaluations of products, services, or experiences provided by a business. They often include a rating, detailed feedback, and sometimes photos or videos. It nudges them toward buying your product or exploring alternatives.

Social Media 97

Social Media Feedback Advertising Customers 97

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). These upgrades are an exciting new addition to our best-in-class Digital Instructor product,” says Melissa Solis, CEO at Inbenta.

2024 52

2024 Download Contact Center Demo 52

Joe Rawlinson

JANUARY 22, 2024

If you have the budget to do so, consider paying content creators for unique photos and videos. If you have a limited budget, reach out to local influencers and ask them if they’re happy to create branded content for your business in return for promotion of their social media channels or a free product.

Brands 78

Brands Events Sports Social Media 78

Beyond Philosophy

OCTOBER 8, 2022

If we had a video option, the entire experience would be better for both sides, and I would have the flight I wanted. Video can be the untapped jewel of your experience design, and we will explain why. The video was not an option, so it was a wordy description in stops and starts. Delta thinks I am a liar. There are two answers.

Customer Experience 88

Customer Experience Contact Center Consulting Financial 88

BirdEye

SEPTEMBER 12, 2023

Build a strong online reputation by sharing customer reviews, testimonials, and product information that makes the brand seem approachable to the customers. Experiment with video content When it comes to engaging video content, there are a couple of key statistics to bear in mind.

Social Media 105

Social Media Measurement Brands Leadership 105

SAP Customer Experience

JANUARY 14, 2024

This is Fernando from the CRM & CX Product Learning CoE team writing a new blog post about the recent publication of extensibility in CX video project. Hello SAP Community! As a Portfolio Manager for SAP Customer Experience Integration and Extensibility topics, during last years, We had our focus in.

Sales 71

Sales Blog Customer Experience Management 71

TechSee

NOVEMBER 18, 2022

Prepare Your Teams for Remote Video Work. In order to ensure peak agent productivity and customer experience, use the next few weeks to reiterate the best practices for remote work. Similarly, agents taking video calls should ensure their workspace is visually prepared based on clear guidelines.

Connections 109

Connections Contact Center Information Communication 109

ShepHyken

JUNE 6, 2023

For Amazon, it’s free shipping, access to video content, and more. I create weekly videos based on these articles. If something I write or put in a video makes a difference in someone’s life or business, that’s good enough for me. A different way to say free is no extra charge. Isn’t that the same as free? Here’s a scenario.

Workshop 84

Workshop Advertising Customer Service Training Consumers 84

Optimove

DECEMBER 14, 2023

Why it Matters: From AI-powered personalization to sustainability, video dominance, and data privacy, these marketing predictions offer a compass for marketers navigating 2024, emphasizing the importance of using Customer Led Marketing to forge meaningful connections and foster enduring customer loyalty.

2024 72

2024 Marketing Consumers Download 72