Comm100

DECEMBER 7, 2022

With so many ways for chatbots to improve customer service, in this blog we’ll look at four of the most effective chatbot examples across multiple industries. Read the full story: Canadian Blood Services improves customer & agent experience with Comm100 AI Chatbot – Pt. Offer self-service to increase support capacity.

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Books Customer Satisfaction Consumers Demo 76

NICE inContact

MAY 17, 2019

Join us at Pulse , San Francisco to learn more about the CX maturity model and best practices to build a best-in-class CX at our session Your CX of the Future — Take the First Steps Today on Thursday, May 23, 2019, 2:00-2:30 pm PT in the Eigenworks Innovation Theatre (on Expo Floor).

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Metrics 2019 Measurement Leadership 59

Amity

NOVEMBER 25, 2014

PT: In September 2000, we were all in sales at Eloqua. PT: Honestly, I meandered through several years of trying to get this right. PT: You need to focus not just on adoption but how you drive the right product adoption and what financial levers that pushes. PT: There are two views on this – quantitative and qualitative.

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Customer Success 2001 2005 Chief Customer Officer 48

Lithium

MARCH 2, 2021

This month's highlights blog also marks my one year anniversary with Khoros! Keep an eye out for showcased blogs and highlights from our Titans around the community. Some blog areas are limited to Khoros customers only. Analyze, Optimize & Grow - Modernizing Digital Care: Pt 3.2. Hello, to all of our Atlas members!

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Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. Read the full story: Canadian Blood Services improves customer & agent experience with Comm100 AI Chatbot – Pt. So let’s jump straight in to our first chatbot example.

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Customer Service Customers Technology 2019 81

NICE inContact

JULY 13, 2016

Join us for a webinar with 1to1 Media today at 2pm ET/11am PT to find out how Hoveround achieved their customer experience goals. The post Power Countless Customer Experiences with inContact appeared first on inContact Blog. Tom Hoffman, Executive Business Editor at 1to1 Media will moderate the 60-minute session.

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COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Please register here to attend the event on Monday, October 18, 2021, from 11:00 AM – 12:30 PM ET/8:00 AM – 9:30 AM PT.

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Contact Center White Paper 2021 2022 52

Natalie Petouhof

SEPTEMBER 22, 2016

If you’d like to learn more about this, please join me on Wednesday, Sept 28th at Sept 28, 2016 @ 10am PT/1pm ET for a Live Webinar and we will look at this topic in-depth! When that is done, the customer experience is truly optimized from both the DPM and DX perspective and the CX perspective.

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Customer Experience Customer Experience Professionals Social Media 2016 69

Kayako

SEPTEMBER 3, 2015

We chose a Thursday because we’d heard that Wednesday or Thursday is the best day to do a webinar , and we set a time at 5pm BST, which was 9am PT – Jeanne is based on the West Coast so we had to make sure the time was right for her as well as us in London. We set a date and time, just under two weeks away. We decided on a format.

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Webinar Books Blog Presentation 106

Totango

MAY 20, 2020

Increasing Trust with Key Accounts through Outcome Success Plans – Thursday, May 21 – 2pm ET / 11am PT. The post Get more out of SuccessBLOCS and APIs appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth. Save your spot . Have a wonderful safe week, Ravit .

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Webinar Information Blog Article 62

LiveChat

FEBRUARY 25, 2016

Today I want to bring your attention to another piece of advice from Tim shared on Trello’s blog : Block out at least 60 minutes in the morning before checking email to work on your #1 most important/uncomfortable to-do. The post 3 Time Management Methods That Will Save You a Day (Pt 2) appeared first on LiveChat. Tim Ferriss.

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Management Definition Social Media Information 39

Gainsight

MARCH 3, 2021

He’s also well known for his humorous and insightful blog, kellblog. And our first guest, on March 18th at 2:30 PT is… Dave Kellogg! This past week, I invited my longtime friend and Gainsight advocate Dave Kellogg to join the happy hour. Dave is a seasoned executive from SAP and Salesforce and is the former CEO of Host Analytics.

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2021 ROI Metrics Customer Success 116

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

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2020 Customer Experience Magazine Consulting 132

Gainsight

JULY 7, 2021

Why yes, Pulse Everywhere was live between 8 am – 1 pm PT, but the fun didn’t stop when the live feed ended. To make this feel different from a gigantic webinar series, our Demand Generation and Content teams launched 2 press releases, 9 blog articles, 3 daily recaps, and so much more. Take Advantage of Ancillary Events.

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2021 Events Social Media 2013 45