Gainsight

MARCH 8, 2022

Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . Customer Success Qualified Leads is that solution. . But we didn’t want to prioritize the kind of incremental growth that comes with each new year.

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Insights NPS Events Leadership 98

Gainsight

APRIL 4, 2023

Salesforce’s Courtney Guerci, Sr Program Manager – Technical Support Strategy & Operations, recently joined Gainsight’s Tim Van Lew for a “Titans Of Scale” webinar. Like most enterprise technology implementations, Salesforce set up an Executive Leadership Board that met regularly to status and address risks and blockers.

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Management Leadership Customer Centricity Government 52

Gainsight

JULY 25, 2022

But, as Gainsight CEO Nick Mehta recently commented, it’s not always about customer happiness, but stickiness. For starters, when CFOs look to tighten their software budgets, they’re looking to keep the solutions that their team uses daily and that have an impact on Net Revenue Retention (NRR). There are myriad reasons for this.

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TechSee

APRIL 3, 2018

Technology-based customer retention solutions provide powerful platforms and fresh approaches, and most importantly, practical frameworks and processes to successfully engage with customers at scale. Customer churn in the age of information is a fact of life for every business in every industry.

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Customer Retention Technology Multi-Channel Customer Satisfaction 141

Gainsight

DECEMBER 16, 2022

A DEAR Solution. Here at Gainsight, DEAR allows me to identify the leading indicators tied to our CSM organization’s score workflows. For example, to drive engagement with various stakeholders, we conduct regular stakeholder alignment calls and executive business reviews. Otherwise, you might be in for an unpleasant surprise.

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ROI Connections Customers Customer Success 59

Gainsight

JANUARY 26, 2022

At Gainsight, our CS team establishes CSQLs targets every quarter primarily because they are the most customer-facing team and are in the best position to identify new opportunities. CS adds value to all parts of your business, whether Product, Sales, or Marketing. It can make your company a truly customer-centric organization.

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Sales Customer Success ROI Customer Centricity 111

Gainsight

OCTOBER 14, 2022

These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. This series is also hosted by Tim Van Lew, Director of Customer Success Strategy at Gainsight. “What is ROI? How do you measure it?

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Gainsight

JANUARY 17, 2020

From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. They surface challenges and try to create a solution for the customer. These get routed directly to the product team. We’re on a continuous delivery model, so our product team triages this feedback weekly. Clement Kao.

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Gainsight

OCTOBER 13, 2020

Let’s look at some of the Gainsight features that can help you precisely understand your CX journey and respond quickly and nimbly to whatever your customers are telling you. For example, Gainsight’s Timeline provides a historical repository of customer information that can help you pinpoint customer sentiment.

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Gainsight

AUGUST 5, 2022

We, at Gainsight, want to show you not only what is possible to achieve with a career in CS but what capabilities and skills you need to possess to attain your next job. Preparing and presenting executive reviews. The second part is knowing your customer, their problems, and the solutions to those problems.

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Sales Customer Success Consulting Metrics 59

Gainsight

DECEMBER 20, 2020

At Gainsight, we insist on attending product release meetings live and answer product quizzes after every release (our documentation team helps create these quizzes). If we have missed these releases, we are nudged to review the release as soon as we log into Gainsight through our Product Analytics and Engagement solution, Px (See below).

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ROI Events Customer Success Document 59

Gainsight

MAY 13, 2020

Ashvin Vaidyanathan, Gainsight CCO, and Ruben Rabago, Gainsight Chief Strategist, presented on how existential Customer Success is during a downturn. We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . Jenny Beazley, Sr.

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Roadmap ROI NPS Customer Success 59

Gainsight

MARCH 8, 2023

This article was written by Gainsight CFO Alka Tandan and originally published in Forbes. Amid an economic slowdown and renewed emphasis on profitability, it’s become apparent that companies need not just strategic solutions but also new ways of managing and supporting people. This is an area where CFOs can play a vital role.

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Leadership Financial Workshop Books 52

Gainsight

SEPTEMBER 8, 2020

At this event, Gainsight’s Kellie Capote , VP of Client Outcomes, speaks with Kristi Faltorusso , VP of Customer Success at IntelliShift. A division of VTS , IntelliShift helps organizations leverage the power of IoT telematics through modular solutions designed for connected vehicle and asset management operations. . Engagement.

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Gainsight

FEBRUARY 18, 2022

Over the last year, Gainsight has produced one of the most successful and engaging online television programs called Net Retention TV. NRR-TV is hosted by Gainsight CEO Nick Mehta, and each episode is explicitly geared to topics that are top of mind of the CS industry. Who Is UiPath and What Do They Do Best?

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Customer Success Chief Customer Officer 2021 Customer Centricity 97

Gainsight

JULY 12, 2023

By envisioning and executing strategic objectives, you will contribute to our mission of delivering exceptional customer success experiences and driving our company’s growth. Develop and execute strategies to optimize the customer success journey, ensuring a seamless and delightful experience for our customers.

Leadership 52

Leadership Innovation Omnichannel Customer Success 52

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together.

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Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Gainsight PX. Triggered PX engagements from Journey Orchestrator within Gainsight CS.

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2019 Presentation Insights Engagement 75

Gainsight

DECEMBER 19, 2022

It may be required to connect regularly with certain customers and get them to better engage and maybe even rediscover the value that your solution brings to them. . Enter Success Snapshots by Gainsight. Gainsight has always had and advocated for a human-first approach to doing business when engaging with customers.

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Gainsight

JULY 27, 2021

Gainsight has been on the cutting edge of this growth, launching CS You last year amid all this change. Gainsight has been on the cutting edge of this growth, launching CS You last year amid all this change. As a result of that surge, career opportunities in Customer Success have soared.

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2021 Chief Customer Officer 2020 Hospitality 52

Gainsight

AUGUST 24, 2020

Tell us a bit about yourself and what your role is at Gainsight. User adoption programs ranging from webinars to newsletters to Sightline Vault solutions . At Gainsight, we believe customer success is a company-wide priority. Delivering customer success is the driving reason that I came to CS Ops at Gainsight. If so, how?

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Customer Success 2007 Webinar Consulting 52

Gainsight

MARCH 1, 2021

We at Gainsight are fascinated by your significant milestones. Coincidentally, 2015 was when we started using Gainsight. We removed the busy work of CSMs with an automation tool for value-added conversations and renewals, which was Gainsight. Now, share with me how Gainsight fits into your scaling process.

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Gainsight

APRIL 15, 2022

It requires seamless alignment across the entire organization, not just the rank and file, but also among top executives and even the board of directors. With Executives, Think Big. Executives are big picture thinkers, which is a perfect fit for customer success. That starts with the right solutions. .

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Customer Success Net Promoter Score Chief Customer Officer Leadership 97

Gainsight

APRIL 27, 2022

When done right, they provide time for reflection, according to Gainsight’s CEO, Nick Mehta. According to Randy Wooten, a Board Executive, creating a Slack channel for the QBR can also help field questions and process them in real-time, and afterward. “Sign us up!” said no employee ever. Have a consistent format. Stay on time.

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Customer Success Insights Culture Engagement 59

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Gainsight CEO, Nick Mehta, shares why it’s so important for Customer Success and Product to work together and how Gainsight’s acquisition of Aptrinsic, a product-led growth platform, will drive these initiatives. “In

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Webinar Blog Customer Success Net Promoter Score 71

Gainsight

OCTOBER 15, 2020

Gainsight is part of those unique breeds of businesses that have accomplished this by helping create the category of customer success, and the solution—Gainsight CS. Nick Mehta, CEO of Gainsight, is always looking for companies constructing a new category and leading their vertical. .” That is not enough.

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Gainsight

SEPTEMBER 14, 2023

You’ll know your customer health scorecards are an asset when you can confidently respond to the executive inquiry: “What does your customer base look like right now?” Holistically, you should be able to know which customers are at risk, so that your CSMs and executives understand how to engage to get those customers back on track.

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Gainsight

JUNE 9, 2020

A few weeks ago, Gainsight hosted an intimate virtual gathering of over a dozen Security executives, featuring two industry titans, Enrique Salem , Partner at Bain Capital Ventures, and Corey Thomas , CEO and Chairman of Rapid7, to discuss, “How Security Companies are Driving Growth from their Customer Base in a Downturn.”.

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Gainsight

DECEMBER 7, 2020

Fortunately, there are many tactics and tools to help identify and prevent churn, including software like Gainsight CS , which identifies and addresses retention metrics that need improvement. Gainsight CS even helps you intercept customers who are about to leave.

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Gainsight

JULY 13, 2021

” You can scale with an unlimited amount of money – however, we know that most executive boards would not approve of that plan. .’” ” You can scale with an unlimited amount of money – however, we know that most executive boards would not approve of that plan.

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Gainsight

DECEMBER 12, 2022

Source: Krishna Reddy Katipelly, Gainsight. Or a CSM finds out that the customer doesn’t have any budget for your solution the next year. In his memoir, Charlie Beckwith, the founder of the US Army’s Elite Delta Force, stated that risk is inherent to any job worth doing. What does all this have to do with Customer Success (CS)?

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Leadership Roadmap Customer Success Download 52

Gainsight

MAY 31, 2022

Operationalizing the sales to customers success handoff was a topic Tim Van Lew from Gainsight recently tackled with Bill in a recent session of the Catapult webinar series. That insight needs to be captured and confirmed by sales development reps and account executives. Automated Success Plans That Scale.

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Gainsight

NOVEMBER 4, 2020

Suppose your customer, especially your executive stakeholders, don’t see the value your product or service gives them. This could be Chief Executive Officer (CEO), Chief Financial Officer (CFO), Chief Operations Officer (COO), or even the Chief Customer Officer (CCO). And they need to find value in your product quickly.

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Management Chief Customer Officer Demo Engagement 52

Gainsight

FEBRUARY 2, 2021

For instance, during an Executive Business Review (EBR), you may be happy to learn that a green customer wants to renew for a year contract. They may be using that year to buy time while they look for alternatives solutions. . Gainsight PX has an answer to this problem. Have you ever had a customer churn unexpectedly?

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Metrics Customers Measurement Information 40

Gainsight

NOVEMBER 23, 2022

Customers felt a community hub is the solution in tough times. According to their executive leadership, Community is a must-have. Given the economic downturn, budgets are under pressure, and the industry is increasingly turning towards digital and scaled CS. Bynder uses its community as a core part of its digital-led strategy.

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CSM Practice

MARCH 9, 2021

In this fireside chat, they discussed their approach in executing their vision and the internal and external impact of their strategies. In the early stage, the participation of internal stakeholders and executives is essential to ensure organizational alignment in establishing an overall vision and messaging of the non-CSM managed model.

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Management Customer Experience Chief Customer Officer Touchpoint 59

SurveySparrow

JANUARY 22, 2020

Finding a customer success executive nescient of a platform like Gainsight would be quite a task, that’s how popular the customer success software is! The tool provides definitive customer success solutions supported by a repository of features. Go on, take a look! Pricing : Contact to get a Quote. Price : Contact for a Quote.

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2020 Customer Success Demo Definition 72