Gainsight

DECEMBER 14, 2020

This also means companies have to expand beyond customer engagement tactics like email reliant on opt-ins and customer success teams reliant on human bandwidth because those tactics can only reach a subset of the audience that uses a product or service at a given point in time. .

Customer Engagement 52

Customer Engagement Engagement NPS Customer Journey 52

Gainsight

SEPTEMBER 8, 2023

That’s why Gainsight, in partnership with Benchmarkit (formerly called RevOps Squared), surveyed over 750 CS professionals to understand capacity and compensation trends across the org chart. Digital Customer Success Is the Solution for Scale Another major finding of our recent survey? Digital customer success is here to stay.

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Gainsight

JANUARY 8, 2021

Have you ever heard the saying, “There is no ‘I’ in team?” ” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. Internal Team Alignment. The synthesis delivered a powerful outcome. .

Sports 52

Sports Roadmap Government Customer Centricity 52

Gainsight

MAY 24, 2022

While it earned them positive PR, they also faced some backlash from people who didn’t think the solution was enough. While it earned them positive PR, they also faced some backlash from people who didn’t think the solution was enough. Product analytics and behavioral data reveal more than just our habits.

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Gainsight

JANUARY 26, 2022

the solid force of customer-centricity ensures that no department is isolated within your company, certainly not the Customer Success team. So how do you ensure the transferability of value across your company without giving up operational control of your team? In the era of Customer Success 2.0, That’s where CS comes in.

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Sales Customer Success ROI Customer Centricity 111

Gainsight

JULY 12, 2023

CS teams are charged with perfecting a seamless omnichannel customer experience throughout the entire user journey, while working at peak efficiency. (No Collaborate cross-functionally with Sales, Product, Marketing, and other teams to align customer success objectives with overall company goals. No pressure!)

Leadership 52

Leadership Innovation Omnichannel Customer Success 52

Gainsight

JANUARY 17, 2020

How do you work with your customer-facing teams to gather feedback? These get routed directly to the product team. We’re on a continuous delivery model, so our product team triages this feedback weekly. Q: How do you work with your customer-facing teams to gather feedback? There is no shortage of feedback these days.

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Feedback Roadmap Demo ROI 117

Gainsight

FEBRUARY 21, 2020

Pro-Tip: If you want to skip right to the good stuff, register for a live demo of Gainsight PX. Case Study: Using In-App Engagements in Gainsight PX to Improve Adoption. The solution? What makes companies like Slack and Amazon so successful is their dedication to their user’s needs (you might know it as “customer obsession”).

Roadmap 89

Roadmap Demo Feedback Engagement 89

Gainsight

JUNE 2, 2022

Gainsight wants to celebrate you! No other event has the level of brain trust that Gainsight has invited. Gainsight is not just about customer success. Yancey Spruill is the CEO of DigitalOcean, known for its digital storage and networking products and solutions powered by cloud technology. We are about CS Operations.

2022 52

2022 Chief Customer Officer Innovation Connections 52

Gainsight

MAY 13, 2020

Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight.

Reference 59

Reference Innovation Roadmap Customer Journey 59

Gainsight

MARCH 8, 2023

This article was written by Gainsight CFO Alka Tandan and originally published in Forbes. That changed over time, and finance now anchors every aspect of the organization in actionable analytics. Gainsight CEO Nick Mehta champions a concept known as “ human-first leadership.” And the whole team is better for it.

Leadership 52

Leadership Financial Workshop Books 52

SurveySparrow

JANUARY 22, 2020

So, you and your team have burned the midnight oil and pulled all the stops to deliver a stellar product. Finding a customer success executive nescient of a platform like Gainsight would be quite a task, that’s how popular the customer success software is! And probably you are quite happy about it, but here arise the crucial questions.

2020 72

2020 Customer Success Demo Definition 72

Gainsight

MAY 13, 2020

Ashvin Vaidyanathan, Gainsight CCO, and Ruben Rabago, Gainsight Chief Strategist, presented on how existential Customer Success is during a downturn. We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . What is ‘The Build Trap’?

Roadmap 59

Roadmap ROI NPS Customer Success 59

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Gainsight PX. Mobile Analytics & Engagement. Gainsight CS. Available now.

2019 75

2019 Presentation Insights Engagement 75

Gainsight

JULY 5, 2022

It is increasingly apparent that having a CS Ops team and leader is becoming a necessity. It’s about adoption, analytics, and expansions. It’s about adoption, analytics, and expansions. To do that, you need to start with defining a CS Ops team. Defining a CS Ops Team.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

Gainsight

SEPTEMBER 29, 2021

In this article, we lay out ways you can leverage product usage analytics to identify holdups, remove customer friction points, and drive product growth. For instance, imagine your team has been working on creating a killer new feature that you know your customers will love. How does usage analytics reduce customer friction?

Travel 40

Travel Demo Metrics Insights 40

SurveySparrow

SEPTEMBER 20, 2021

Imagine it’s your birthday, and you’re inviting everyone (except that annoying couple) to your party. Of course, as the host, you would want to make sure that your guests are enjoying themselves in every way. That is what experience management is about. However, capturing and improving experience is almost impossible without tools.

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2021 Management Multi-Channel Omnichannel 52

CustomerSuccessBox

MARCH 2, 2022

The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. It will grow from 978.22

2022 52

2022 Customer Success 2026 Marketing 52

Gainsight

DECEMBER 17, 2020

Growth teams manage reducing churn and improving retention. To solve this, they may allocate budget on win-back campaigns or promotions with the hope of luring customers back. Increasing customer retention by 5% can increase profits from 25-95%. You may be wondering what onboarding entails.

Fashion 52

Fashion Touchpoint Demo Customer Retention 52

Gainsight

SEPTEMBER 21, 2022

It’s the job of CS to make that process as painless as possible and guide customers to value through the solution quickly. . As your business grows, it can be hard for your CS team to stay on top of every user’s adoption experience. These are all expansion opportunities that could be missed if your CS team isn’t leveraging DCS.

Customer Success 52

Customer Success Books Customer Journey Roadmap 52

Gainsight

MARCH 11, 2020

If you want to build the best product, you need access to the best reporting and analytics. We’ve compiled a list of questions that every product team should be able to answer and the reports you can use to not just answer those questions, but take action on them. Use Case: TruSTAR Makes Data-Driven Decisions Using Gainsight PX.

Demo 52

Demo 2017 Webinar Insights 52

Gainsight

APRIL 12, 2023

In February 2023, I hit my 10-year anniversary (or “Gainaversary,” as we say) of running Gainsight. As such, we always try to find the best in each person at Gainsight. But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction.

2014 52

2014 Chief Customer Officer Sales 2013 52

Gainsight

MAY 27, 2020

As we searched for ways to respond to our event attendees in real-time, help them discover events as they unfolded, and gather their feedback, we realized Gainsight PX could help us create these experiences. Gainsight PX would play an integral role in the attendee experience at Pulse Everywhere.

Engagement 52

Engagement Events Webinar User Experience 52

Gainsight

DECEMBER 18, 2020

Successful Product Managers also leverage software like Gainsight PX to attain real-time information on product usage and monitor critical KPIs. For example, as outlined in the Gainsight Beginners Guide to Product-Led Growth Metrics , one sees that the most popular benchmarks used to measure onboarding success are: Monthly Churn Rate.

NPS 52

NPS Metrics Measurement Reference 52

Gainsight

JULY 16, 2019

It might seem like a time sink at first, but thoroughly researching solutions will save you time in the long run. The more time you put into researching software equates to less time you’ll waste on a solution that isn’t right for you. This post focuses on Gainsight Px compared to Mixpanel, but don’t let your journey stop here.

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Demo Engagement Customer Success Insights 45

Gainsight

SEPTEMBER 13, 2019

Travis Kaufman, VP of Product Growth at Gainsight, defines the buzzword and shares growth-boosting best practices. You can listen to Travis and Gainsight’s VP of Product, Ciara Peter, share their expertise in full here. Q: What qualities should a product team that is focused on driving growth possess?

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Sales Roadmap ROI Webinar 65

Gainsight

APRIL 2, 2021

At Workday, the CS Ops team has done a phenomenal job of aligning functions, roles, and processes to create quite the scaling machine. ” She brought together a team of six initially doing the same job but independently and in separate areas all over the organization. Team Convergence. The whole process took about a year.

Customer Success 52

Customer Success Sales Government Metrics 52

Gainsight

DECEMBER 20, 2020

At Gainsight, we insist on attending product release meetings live and answer product quizzes after every release (our documentation team helps create these quizzes). they believe in the promise of your solution). they believe in the promise of your solution). What does the customer care about?

ROI 59

ROI Events Customer Success Document 59

Gainsight

SEPTEMBER 29, 2021

Businesses are looking for a particular background in analytics or technology, which is understandable. We at Gainsight have discovered that there is no one path to most positions in CS. . While every company is different with varied needs, Gainsight is always working towards industry standardization.

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Net Promoter Score Customer Success Leadership Chief Customer Officer 59

Gainsight

DECEMBER 20, 2020

As a CEO friend of mine remarked in March 2020: The things we’re doing in CS these days—and Gainsight is absolutely key to making it happen—are so freakin great. As such, the industry was proud to see Vista Equity Partners, the most successful private equity investor in software, invest in Gainsight (at a unicorn valuation!)

2020 69

2020 Customer Success 2021 2012 69

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. Hugo is used by many customer success teams all over the world and we’re regular speakers and sponsors of industry events like Pulse. Here’s why. It all started quite innocently.

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Customer Success 2019 2011 2009 60

Gainsight

OCTOBER 22, 2018

We know you have questions about Gainsight’s acquisition of Aptrinsic. Aptrinsic is a product-led growth solution that delivers powerful analytics and in-product engagements used to increase adoption, retention, and expansion in B2B companies. Why did Gainsight acquire Aptrinsic? Strategy and Business Decision .

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Roadmap Financial Customer Success Government 40

Gainsight

JUNE 20, 2019

Product analytics is a necessary part of modern product management. Luckily, there are more solutions available than ever before to help product managers solve these issues. With so many solutions available, how do you know which one is right for you? Gainsight PX gets you quicker to value than Amplitude. Case Studies.

Demo 45

Demo Engagement Customer Success Feedback 45

Gainsight

APRIL 2, 2021

Yet, one cohort of CS leaders exists that I’ve found to truly be special snowflakes: Customer Success teams in companies that employ Product-led Growth strategies. As with all Gainsight events, we opened up with an icebreaker themed to our company value of “Child-like Joy”: “What’s the first vacation you plan to take post-vaccination?”

Customer Success 52

Customer Success Events Sales Travel 52

Gainsight

JUNE 7, 2022

Customer Success (CS) teams are evolving into a primary growth driver for companies in all industries. They must find sophisticated, yet simple, solutions for their complex companies. Data Needs Centrality and the Right Team to Scale. We talked about how data centricity and teams were both crucial. It’s not just data.

Insights 52

Insights Chief Customer Officer Customer Success Sales 52

Gainsight

OCTOBER 19, 2018

Business Analytic Practitioners, Quality Analysts, and Machine Learning Scientists are all forms of data scientists. In order to answer cognitive business questions, these functions need to engage cross-functionally and gather the many data sources that are usually owned or maintained by different teams.

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Customer Success 2001 Insights Customers 100

CSM Practice

FEBRUARY 20, 2020

At early startup stages , customer success teams and other customer-facing teams are usually familiar with their customer base. A handful number of customers at this level means that customer success teams can identify most customers by name, describe their expected business outcomes, and predict at-risk and successful customers.

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Customer Success Engagement 2014 Customer Centricity 52