BirdEye

JULY 10, 2023

Fosters innovation: Brand alliance can help companies push the boundaries of innovation and offer unique product experiences that increase their competitive edge in the market. Understand your target audience: Know your target audience inside and out before venturing out for a brand alliance.

Brands 52

Brands Fashion Social Media Retail 52

Uniphore

NOVEMBER 23, 2021

Syed, SVP, Global Head of Channel, Alliances & Partnerships at Uniphore, and Saurabh Rai, Global Head Analytics & Strategic Initiatives at Tech Mahindra Business Process Services, explore the quantifiable and experiential benefits of conversational automation. Syed and Saurabh Rai on the Value of Conversational Automation.

Insights 52

Insights E Commerce Average Handle Time Return on Investment 52

ClearAction

AUGUST 3, 2023

Customer Experience-Inspired Corporate Strategy Lynn Hunsaker Customer experience-inspired corporate strategy is rare, according to a recent poll in a strategic planning LinkedIn group. When you avoid brand integrity gaps, your margins expand and your magnetic attraction and retention opens many strategic advantages.

Customer Experience 62

Customer Experience B2B Leadership Customers 62

ClearAction

JULY 23, 2023

Check-in with each of these groups to establish an alliance among them. Plot out a practical timeline that allows you to start where people’s minds are now, and migrate over upcoming quarters and years toward a stronger alliance. It highlights inherent connections between strategic pillars/objectives and customer experience.

Government 62

Government B2B Customer Experience Customers 62

Currency Alliance

NOVEMBER 4, 2022

Shutting down the loyalty programs was a huge strategic mistake by the banks. Currency Alliance was built to address this problem. There is no CapEx or license fee with Currency Alliance, and no recurring monthly maintenance charges to use the platform. down to 0.3% on credit cards and 0.2% on debit cards.

Loyalty 52

Loyalty Marketing Loyalty Programs Banking 52

Strativity

APRIL 21, 2023

This powerful alliance combines Material’s industry-leading design, analytics, and technology expertise with BlueOcean’s cutting-edge brand intelligence technology. Real-time brand performance insights are crucial in today’s competitive landscape, but a strategic partner who can drive insights to action is essential.

Brands 52

Brands Workshop 2023 ROI 52

Experience Investigators by 360Connext

JANUARY 28, 2020

And the first thing to do is to understand what’s at risk without strategic investments. But true alliance around customer experience comes from deep understanding. That’s because there’s an understanding of the cost of NOT investing in these areas. CX should not be seen as a cost center. Communicate. Then Simplify.

2020 250

2020 Net Promoter Score ROI Metrics 250

Uniphore

OCTOBER 26, 2021

With the launch of Uniphore Unite, we enhance the value of our industry-leading AI and automation solutions by partnering with world-class services and complementary technology firms,” said Jafar Syed, SVP, Global Head of Channel Alliances & Partnerships at Uniphore.

Innovation 71

Innovation 2021 Rewards Programs Return on Investment 71

Magellan Solutions

NOVEMBER 28, 2023

They enable operational continuity and provide a strategic shield against external challenges. Our expertise is a strategic alliance designed to future-proof your operations and set you on the path to success. Staying ahead in the dispatch world is the key to navigating the future.

Call Center 52

Call Center Competitive Advantage Customer Retention Loyalty 52

Talkdesk

SEPTEMBER 11, 2017

Sheila McGee-Smith, the founder and principal analyst at McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant. Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Brandon Turner – Senior Manager, Acxiom .

Contact Center 47

Contact Center Events Social Media 2017 47

CSM Magazine

FEBRUARY 1, 2022

2021 also saw the first of our strategic alliances with Puzzel, whose customers can now utilise Smart Quality to deliver more effective feedback to their front-line teams,”.

2022 52

2022 2021 Roadmap 2020 52

Oracle

APRIL 2, 2021

.’ My commitment as executive sponsor for Alliance of Black Leaders for Excellence (ABLE) is my way of giving back to my Black community and offering mentorship to our group members. ” – Katrina Horton, VP Strategic Alliances. I also volunteer to speak at Oracle Women’s Leadership (OWL) events.

Leadership 97

Leadership Culture Events Definition 97

Uniphore

JANUARY 4, 2022

Previously, Annie held various strategic communications and marketing roles for the global technology giant Cisco for nine years. As CRO, he leads several global functions including worldwide sales, sales development, revenue operations, and global partnerships and alliances.

2022 126

2022 White Paper Contact Center Innovation 126

Happy or Not

OCTOBER 24, 2023

Retailers increasingly form strategic alliances with other businesses to create comprehensive retail ecosystems. For example, collaborations like Target and Ulta or Walgreens and Birchbox showcase the potential of such alliances. Partnerships and ecosystems Partnerships will play a central role in the retail landscape.

2024 36

2024 Retail E Commerce Multi-Channel 36

ClearAction

DECEMBER 5, 2023

alliance, and merger. When I led companywide customer experience transformation, we conducted our annual customer relationship survey with the findings available 3-4 months before strategic planning began. When everyone received their strategic planning instructions, guess what was top of mind for them?

Metrics 62

Metrics Effort Score ROI Chief Customer Officer 62

Currency Alliance

MAY 19, 2021

Since Currency Alliance operates in the loyalty sector, I can speak with more confidence about loyalty. Software architectures that operate like this – Currency Alliance included – are based on the MACH principles MACH Architecture Close About MACH Architecture. You can find information about the MACH Alliance here.

Loyalty 52

Loyalty Touchpoint Loyalty Programs Social Media 52

Currency Alliance

MAY 9, 2022

Sharing data will increase significantly over the coming years, as zero-party and first-party data becomes more important, and as partnering brands create real strategic partnerships to better serve customers. Currency Alliance has been working with blockchain since 2016. We believe data hoarding is short-sighted.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

SurveySparrow

NOVEMBER 26, 2023

The Four Stages of the Product Life Cycle Each of the four stages has distinct characteristics and strategic implications. Collaboration and strategic alliances often become key strategies in this phase. Wise companies, however, use this phase as an opportunity for strategic reinvention. So what should be done?

Innovation 52

Innovation Loyalty Loyalty Programs Consumers 52

ClearAction

SEPTEMBER 28, 2015

As Marketing Ops teams expand to meet these needs, value increases in important ways: stature, scalability, strategic impact, and nimbleness. Guidance in-the-moment and for strategic choices is vital to Marketing Operations value in our fast-paced world. 10) The Strategic Opportunist. 4) The Optimizer. 6) The Social Butterfly.

Marketing 62

Marketing Reference Roadmap Government 62

Currency Alliance

MARCH 21, 2019

I recently had dinner with the Strategic Partnerships Manager for one of the 10 largest airlines in the world and he confessed that they have customer data in three separate systems that each generate customer communications, but do not share data with each other.

Loyalty 58

Loyalty Banking Loyalty Programs Brands 58

Alliance by IFS

JUNE 28, 2019

Astea Partners with YASH Technologies to Help Service Providers Derive Maximum Value from the Alliance Enterprise™ Solution. As a leading technology integrator and outsourcing partner for large and fast-growing global clients, YASH will support service organizations seeking to maximize the benefits of Astea’s Alliance Enterprise™ platform.

Competitive Advantage 33

Competitive Advantage 2019 2015 Technology 33

Andrew Mcfarland

SEPTEMBER 22, 2022

Strategic partnerships. Strategic partnerships can be a great way to improve your business development efforts. By creating strategic partnerships with other businesses, you can leverage their strengths and take advantage of their resources to benefit both companies.

Marketing 48

Marketing Brands Communication Measurement 48

LoyaltyPlus

APRIL 14, 2020

Reward programmes will be used to strategically grow emotional loyalty with brands, and many businesses will pay close attention to touchpoints. Significantly, 47% of customers won’t engage with a business after a moment of brand disappointment, and 52% of loyal customers will join a loyalty programme.

E Commerce 40

E Commerce 2020 Loyalty Touchpoint 40

LoyaltyPlus

APRIL 14, 2020

Reward programmes will be used to strategically grow emotional loyalty with brands, and many businesses will pay close attention to touchpoints. Significantly, 47% of customers won’t engage with a business after a moment of brand disappointment, and 52% of loyal customers will join a loyalty programme.

E Commerce 52

E Commerce 2020 Loyalty Touchpoint 52

Talkdesk

AUGUST 17, 2017

Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Bill Hoppin oversees sales, marketing, and strategic alliances for TalkIQ, a successful speech recognition startup. To learn more about him and his views on customer support, check out the recording of that session.

Contact Center 44

Contact Center Events 2017 Sales 44

Alliance by IFS

JUNE 19, 2019

Astea Partners with YASH Technologies to Help Service Providers Derive Maximum Value from the Alliance Enterprise™ Solution. As a leading technology integrator and outsourcing partner for large and fast-growing global clients, YASH will enable field service organizations to maximize the benefits of Astea’s Alliance Enterprise™ platform. “We

Technology 36

Technology 2019 2015 Customer Centricity 36

Avaya

AUGUST 1, 2017

Here’s what you can expect from this game-changing alliance: Currently Available: Avaya Integration for Classic Salesforce. This strategic alliance between Avaya, the No. The CRM Connector supports Avaya Call Center Elite and the Avaya Oceana™ Solution , and will soon have integration for Salesforce Multichannel API.

Hospitality 58

Hospitality Contact Center Call Center Healthcare 58

Hero Digital

JANUARY 29, 2020

Hero Digital , a leading independent customer experience (CX) company, today announced the formation of The Truth & Beauty Network, an alliance of leading voices, mavericks, and entrepreneurs, made up of brand marketers, publishers, and technology partners with a similar worldview: what’s good for people, is good for business.

Brands 40

Brands Customer Experience Events Banking 40

ClearAction

DECEMBER 14, 2017

Value creation is the ultimate measure of success in business: value to customers, shareholders, alliances, employees, and the community at-large. This applies not only to messaging, but also to your strategic plans, tactical plans, process designs, people, tools, performance measurement – really, everything that Marketing does.

Marketing 78

Marketing Metrics Measurement Government 78

Talkdesk

SEPTEMBER 7, 2017

Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Bill Hoppin oversees sales, marketing, and strategic alliances for TalkIQ, a successful speech recognition startup. You can listen to that episode of Amazing Business Radio for a preview of what he’ll cover at the NYC Road Show.

Contact Center 42

Contact Center Events 2017 Sales 42

Talkdesk

AUGUST 17, 2017

Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Bill Hoppin oversees sales, marketing, and strategic alliances for TalkIQ, a successful speech recognition startup. To learn more about him and his views on customer support, check out the recording of that session.

Contact Center 40

Contact Center Events 2017 Sales 40

ClearAction

SEPTEMBER 28, 2015

Developing alliance internally and externally is another method to augment marketing resources. 10) The Strategic Opportunist. The less sophisticated Strategic Opportunist may be a bit manipulative, but the masters balance short-term and long-term well-being, mutual value, and collective interests. Which role is best?

Marketing 59

Marketing Reference Roadmap Metrics 59

NetBase

AUGUST 27, 2020

They were part of an effort pushing for new rules for social media companies, as part of the Global Alliance for Responsible Media. Be sure to reach out for a demo and we can show you these and other themes in action, and the many ways you can capture super valuable insight to inform strategic decision-making!

Retail 98

Retail Consumers Social Media Apparel 98

Happy or Not

MAY 4, 2021

VP of Strategic Alliances of HappyOrNot to discuss how data can positively disrupt an organization. Shawn invited Ville Lev a niemi , co-founder and Exec. Listen to this episode to hear them discuss such hot topics as: . Why performance data shouldn’t go into a black box or a monthly report that nobody ever looks at. .

Feedback 36

Feedback Retail Customer Relationships Consumers 36

ClearAction

NOVEMBER 5, 2017

In fact, instead of starting off your customer experience strategic planning with voice-of-the-customer targets and methodologies, you’ll gain more value by starting off with defining what’s needed from every part of your company to consistently deliver your brand promise. This is your blueprint for customer-centric culture.

Customer Experience 69

Customer Experience Net Promoter Score Customer Centricity Culture 69

Andrew Mcfarland

SEPTEMBER 23, 2022

For example, employer-hospital alliances can provide the employer with access to more health care services while lowering the costs associated with health care. This can further strengthen the strategic partnerships between hospitals and employers. Employer-hospital partnerships. Social and mobile marketing.

Hospitality 48

Hospitality Social Media Healthcare Financial 48

Alliance by IFS

OCTOBER 30, 2019

Astea’s Alliance Enterprise ™ powered by Software AG’s Cumulocity IoT platform provides service organizations a scalable platform that is easy to deploy and proven to simplify asset maintenance, improve equipment uptime, and ultimately elevate customer satisfaction and retention. Astea International Inc., Service Smart. Enterprise Proven.

2025 28

2025 Wireless Competitive Advantage Customer Satisfaction 28