Think Customers

DECEMBER 16, 2022

It’s impossible to know what 2023 will bring but, as we head into the new year, some clear challenges (and opportunities) are emerging and businesses have clear priorities when it comes to elevating customer and employee experience. Cost concerns are a growing CX priority in 2023 compared to 2022. Double-down on employee experience.

2023 96

2023 Employee Experience Engagement Brands 96

ShepHyken

SEPTEMBER 23, 2022

This week, we feature an article by Laura Bassett, Vice President of Product Marketing at NICE CXone , a complete platform for delivering an end-to-end customer experience. She shares five key tips for creating an exceptional experience for customers. Customer experience is constantly changing and evolving.

Multi-Channel 80

Multi-Channel Contact Center Customer Journey 2022 80

Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. Emotional intelligence “In a 2022 study of more than 9,000 U.S.

2024 78

2024 Innovation Customer Service Omnichannel 78

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.

Insurance 98

Insurance Customer Service Competitive Advantage Exceptional Customer Service 98

Call Experts

DECEMBER 29, 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. It’s also a great way to build credibility with real customer insights. . The best blogs are not only informative but also fun to read.

2022 52

2022 Blog Customer Service Contact Center 52

Playvox

FEBRUARY 20, 2024

Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. This could be from home, a co-working space, or any other location with an internet connection.

Management 88

Management Contact Center Communication Feedback 88

Playvox

SEPTEMBER 14, 2022

That’s especially true in your contact center, where millions of customer interactions across dozens of platforms can leave you overwhelmed by information and unable to act on what you hear from your customers. What Is Customer Sentiment Analysis? What Is Customer Sentiment Analysis?

2022 79

2022 Social Media Contact Center Feedback 79

TechSee

MARCH 7, 2022

Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and engagement are not buzzwords – they are solid performance indicators that continue to gain traction and are a top priority for businesses. What is Customer Self Service?

2025 109

2025 Customer Service Representative Customer Service Strategies Virtual Agent 109

West Monroe

NOVEMBER 14, 2022

They offer a behind-the-scenes look at what it really means to ‘get your house in order’ to achieve such a vision, from redesigning teams to changing delivery models. They offer a behind-the-scenes look at what it really means to ‘get your house in order’ to achieve such a vision, from redesigning teams to changing delivery models.

2022 98

2022 Healthcare Hospitality Consumers 98

Interactions

JUNE 24, 2022

Gartner’s Top Technology Trends for CSPs in 2022 highlights how Communication Service Providers’ (CSPs) customers are increasingly pushing for consistency and quality of experiences across the customer journey and life cycle, regardless of what channels or services they use. Automate outbound customer communications.

Communication 62

Communication Loyalty Insurance Contact Center 62

Kustomer

JANUARY 7, 2022

That said, proactive steps in solidifying your brand’s customer experience (CX) strategy and protocols will help keep the cheer levels high, jeer levels low and set a wonderful brand precedent for 2022. Let’s check out some clear ways to deliver exceptional customer service in an extraordinary holiday climate.

Social Media 98

Social Media E Commerce Omnichannel Multi-Channel 98

ShepHyken

AUGUST 1, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. Customer Service Teams Are a Brand’s Best Ambassadors by Patti Crume. These people are the brand ambassadors who get customers to buy more and say, “ I’ll be back.”.

Article 70

Article 2022 Customer Service B2C 70

Playvox

APRIL 25, 2023

The recorded talking-head, one-to-many format is a surefire way to put even the most highly caffeinated employees to sleep. How can you spice up remote agent training at your contact center to make it the most engaging and effective it can be? Align the plan with your organization’s values and culture. Incorporate feedback.

Contact Center 79

Contact Center Measurement Feedback 2022 79

Playvox

MARCH 12, 2024

You could have contacted the company in a multitude of ways — chat, text, social media, or even an “old-fashioned” telephone call. Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. That’s equal to 9% of global GDP.

Contact Center 78

Contact Center Call Center Feedback Engagement 78

Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions.

Customer Service Training 78

Customer Service Training Contact Center Customer Service 2022 78

ShepHyken

DECEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. 3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. Destination CRM) What’s the difference between customer service and customer care?

2021 67

2021 Article Customer Service 2022 67

Kustomer

APRIL 14, 2022

Expectations have become more complex and today’s customers expect to receive more than traditional customer service protocols. They now expect a streamlined customer service experience. In fact, Kustomer research revealed 93% of consumers expect customer service to be more convenient. Be on a First Name Basis.

Customer Service 98

Customer Service E-support Consumers Customers 98

CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! CustomerSuccessBox. 16 Ventures.

2022 52

2022 Blog Customer Success Definition 52

Playvox

APRIL 11, 2023

Engaged contact center agents are essential to the success of any customer service operation. And happy agents tend to deliver experiences that delight your customers. But disengaged agents create challenges in a customer service center. Related Article: Top 10 Ways To Boost Contact Center Efficiency & Productivity 2.

Contact Center 63

Contact Center Engagement Call Center Feedback 63

Totango

APRIL 12, 2022

At Totango’s 2022 Global Executive Forum , customer success leaders from around the world came together to connect with their peers, share ideas and learn about new products and opportunities. Let’s take a look at her top 10 insights. Top 10 Insights from Customer Success Executives. Deliver Value First.

2022 82

2022 Customer Success Insights Customer Journey 82

Education Services Group

DECEMBER 28, 2021

Who knew Customer Success would make such an impact and grow so much these past 12 months? As we cross the finish line into another new year, CS is poised to skyrocket even further as the industry matures and more businesses harness the benefits of Customer Success. Countdown of our top 10 predictions for Customer Success in 2022.

2022 52

2022 Customer Success 2021 2020 52

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Reviewing your existing CX strategy is a good place to start.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

BirdEye

MARCH 1, 2024

First, optimizing E-E-A-T builds trust and authority for your website. But what are the E-E-A-T guidelines, and how can you optimize your site for optimum success? Optimizing these ranking factors impacts how Google perceives your agency and improves your digital presence. Table of contents What is E-E-A-T?

Social Media 58

Social Media 2022 Demo Blog 58

ShepHyken

MAY 11, 2022

That’s exactly what we asked more than 1,000 consumers for our 2022 annual customer service research report. The answer: 42% of customers would rather clean a toilet! . Is calling customer support so bad that cleaning a toilet is more desirable? It’s important to note that not all customer support calls go this way.

2022 75

2022 Customer Service Training Reference Customers 75

Playvox

APRIL 4, 2023

They’re protecting and building your company’s brand — no matter what they have to deal with from customers. Just like agents are protecting your company, contact center leaders and managers need to protect them and their mental health. A big contributor to this burnout and the resulting avoidance is customer behavior.

Contact Center 78

Contact Center Average Handle Time Feedback 2026 78

ShepHyken

JUNE 6, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. My Comment: John DiJulius is one of the smartest customer service/CX experts on the planet. There’s a reason why Chick-fil-A keep “knocking it out of the park.”

Article 67

Article 2022 Customer Service Loyalty Programs 67

Playvox

JANUARY 12, 2023

No matter where your contact center team is physically located, bringing out their best performance can be a big challenge. Remote and hybrid work are no longer hard-to-find benefits in customer support centers. Remote and hybrid work are no longer hard-to-find benefits in customer support centers. But does it have to?

Contact Center 69

Contact Center 2022 Metrics Article 69

Quadient

AUGUST 11, 2022

2022 Analyst Report Roundup: Data to Back Your CCM-CXM Budget. Thu, 08/11/2022 - 15:15. But while concerns of economic uncertainty remain top of mind, the market for customers’ time, attention, and spending is becoming fiercely competitive, making 2023 the right time to transform your customer communications.

2022 52

2022 Omnichannel Customer Journey Mapping 2023 52

BirdEye

OCTOBER 19, 2022

It’s a great way to showcase your products and services and helps customers learn more about your company. Fortunately, Google has made building a website easy with a free service that lets businesses create and customize their own Google My Business website. Table of contents What is a Google My Business website?

Information 98

Information Hotels Blog Social Media 98

ShepHyken

SEPTEMBER 26, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. 15 Qualities You Need To Get A Good Customer Service Job by James Spillane. Business 2 Community) Are you interested in getting a customer service job? by Imogen Sharma.

Article 67

Article 2022 Customer Service Customer Retention 67

Kustomer

JULY 28, 2022

In recent years, the idea of customer service has undergone a transformation. The modern customer has shrunk their attention span while raising expectations, all the while becoming quick to allow each and every experience to dictate their relationship with a brand. What Is Customer Experience? TABLE OF CONTENTS.

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105

BirdEye

DECEMBER 21, 2022

If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. To stay relevant on popular platforms, you need to know what’s trending and why, and how to use them to your advantage. If you haven’t created a TikTok account for your business, now is the time.

Social Media 97

Social Media 2023 2022 2026 97

Playvox

NOVEMBER 15, 2022

Working efficiently becomes even more important when costs are rising, agents are hard to hire, and customer service expectations are higher than ever before. Working efficiently becomes even more important when costs are rising, agents are hard to hire, and customer service expectations are higher than ever before.

ROI 86

ROI Management Contact Center E-support 86

ShepHyken

DECEMBER 24, 2021

He shares how call centers can safeguard critical customer data, giving customers peace of mind while reducing risk to your organization.?. Specifically, need to safeguard customer credit card payment data.? . The first step you need to take is to conduct a risk assessment of your organization.

Call Center 123

Call Center E Commerce Contact Center Omnichannel 123

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. Know your audience 2. Know your goals 3. Know your audience.

Social Media 98

Social Media Brands Entertainment Connections 98

Optimove

OCTOBER 5, 2023

This is followed with six solutions to consider keeping customers loyal and not scare them away. The results revealed that 54% of marketers have chosen to allocate more than half of their marketing budget to new customer acquisition. In contrast, only 13% have opted to invest over half of their budget in customer retention.

Marketing 72

Marketing 2023 Loyalty Consumers 72

Comm100

SEPTEMBER 4, 2022

By making the most of live chat features while working on the human side of live chat interactions, it’s possible to see improved outcomes and deliver superior customer service. With the right mix of automation, communication, and personalization, any agent can provide customers with an outstanding experience. Collect information.

Customer Service 97

Customer Service ROI Apparel Customer Service Representative 97