InMoment XI

MARCH 27, 2024

You can even provide educational resources such as blog posts, videos, or workshops to help customers understand basic car maintenance and make informed decisions about their vehicles. Provide detailed product descriptions, specifications, and compatibility information to assist customers in making informed purchases.

Automotive 260

Automotive Management Social Media 2024 260

Experience Investigators by 360Connext

FEBRUARY 12, 2018

Those who continue to focus on their own education also understand the world is changing at an incredibly rapid pace. I use audio books to keep up with business reading when I ride the train. Off the top of my head… Have you ever felt like you had to educate a customer service agent or salesperson when you were the customer?

E-support 173

E-support Webinar Financial Workshop 173

Totango

DECEMBER 28, 2021

This, in turn, depends on how much you invest in training your team. Creating standard operating procedures based on best practices establishes a foundation for effective training. Use your standard processes to create training procedures and tools for your staff.

Net Promoter Score 96

Net Promoter Score Roadmap Seminar NPS 96

Up Your Service

JANUARY 22, 2018

The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?”. Business leaders only need an overview of service training content, not actual participation. Sustainable service education requires application.

Workshop 61

Workshop Culture Leadership Employee Experience 61

One Millimeter Mindset

APRIL 19, 2023

In my keynotes and workshops, I address the dynamics, personas, and intangibles of some of the great teams I’ve worked with. Over time, you cross-train your brain as you tackle challenging issues and outcomes, together. This is the team where everyone brings out the best in each other, always, even when things get messy.

Consulting 89

Consulting Innovation Workshop Leadership 89

Experience Investigators by 360Connext

FEBRUARY 12, 2015

Customer education is a huge part of the journey, but many customers don’t want to read online FAQ’s or view boring training videos. Schedule a Touchpoint Discovery Workshop or let our Customer Experience Investigation™ team micromap the journey. Need help uncovering the broken parts of your SaaS experience?

Customer Journey Mapping 230

Customer Journey Mapping Workshop Customer Journey Consulting 230

ShepHyken

APRIL 18, 2023

Without fail, someone – usually many people – mentions Amazon. Amazon has educated its customer as to what a great experience looks like. Learn more about Shep’s customer service and experience keynotes and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Reference 65

Reference B2C Workshop Customer Service Training 65

One Millimeter Mindset

SEPTEMBER 29, 2020

They anticipate that every employer hires professionals who are adequately trained to execute professional tools to: Increase efficiency. Not exactly part of how you were educated or trained, is it? Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Eliminate waste.

Workshop 86

Workshop Leadership 2020 Presentation 86

Customer Bliss

JANUARY 10, 2019

Even now, he states that his number one goal is to find higher trained future leaders in customer service and in clean tech. Use Education and Emotion to Communicate with the Customer. The first piece of education begins with informing the customer that they have a choice in their energy options. Retention strategy.

Customer Experience 155

Customer Experience Chief Customer Officer Connections Workshop 155

Myra Golden

JUNE 13, 2017

Yesterday I delivered a full-day of soft skills training to a new client in Denver. I love the feeling I get after a day of soft skills training. Have you ever checked out my onsite training workshops? Training is customized to your needs. Amy Spence, Training Service Manager, West Education Group.

Workshop 55

Workshop Seminar Customer Service Engagement 55

CX Journey

MARCH 21, 2018

Customer journey mapping workshops: even if you don't hire a consultant to conduct the mapping sessions with/for you, you'll still need to factor in location costs, materials, food and beverages, etc. Training and Education This is an important part of your career development.

Customer Journey Mapping 108

Customer Journey Mapping Workshop Travel Consulting 108

CSM Magazine

JUNE 12, 2023

To combat contact center fraud effectively, businesses must adopt a multi-pronged approach that includes robust employee training, the implementation of advanced fraud detection solutions, and continuous monitoring of contact center operations. Conduct regular employee cybersecurity training sessions.

Contact Center 52

Contact Center Multi-Channel Financial Banking 52

One Millimeter Mindset

SEPTEMBER 12, 2018

These labels acknowledge that the individuals earning them have completed a level of education in specific areas of professional pursuit. Then, often PhD’s and other highly-educated professionals behave in a manner that makes feel we are not as smart as they are. We assume they are more intelligent than we are.

Customer Experience 118

Customer Experience Workshop Social Media Innovation 118

Gainsight

FEBRUARY 10, 2022

Customer Training. As such, your CS team must provide personalized, simple training sessions, including those that are on-demand. You should also have CSMs that perform live online classes and in-person workshops. When companies lack dedicated Customer Training teams, CSMs usually assume responsibility for training.

Customer Success 97

Customer Success Workshop Customers ROI 97

BirdEye

NOVEMBER 21, 2023

Actively participate in relevant conferences, workshops, and seminars. Promote a culture of continuous education within your design team by organizing regular knowledge-sharing sessions or encouraging team members to attend relevant training programs. How can your interior designing business implement this strategy?

Marketing 109

Marketing Social Media Advertising Workshop 109

Experience Investigators by 360Connext

MAY 20, 2015

Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. Training, online events and webinars. The best leaders are part of the best teams. The communication is always about action.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

SurveySensum

JANUARY 26, 2024

Educational Resources : Provides webinars, case studies, and tutorials to help customers deepen their understanding of your product. Offer webinars or workshops to deepen their understanding and facilitate decision-making. Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Up Your Service

SEPTEMBER 6, 2018

Many senior leaders assume that service performance improvement only requires a front-line training initiative. Senior leaders have participated in Service Excellence Workshop and have learned to apply selected UP principles. Quarterly workshops, webinars or conference calls with UP! Why is leadership engagement important?

Leadership 53

Leadership Culture Engagement Workshop 53

One Millimeter Mindset

AUGUST 27, 2018

In addition, these employees may not have the same educational background as you do, job function or professional degree. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Yet, these are the folks who hold the keys to what is going well and what is not so hot about a business.

Innovation 86

Innovation Customer Experience Workshop Customer Retention 86

Heart of the Customer

DECEMBER 4, 2014

We need to train them to fill it all out, and then we’ll be able to serve them better.” If we educate them better, more will volunteer.” ” ———— These are all actual quotes from employees we’ve worked with while leading customer experience workshops. .”

Customer Journey Mapping 89

Customer Journey Mapping Workshop Customer Journey Culture 89

CSM Magazine

AUGUST 4, 2023

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. These events could include seminars, workshops, and local meetups, where attendees have the chance to network with peers and industry experts.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

CSM Practice

JUNE 19, 2019

Customer Success Training Plan. No doubt, customer training improves customer success and can greatly reduce churn by increasing user adoption and supporting a successful onboarding. The original assumption was that customer prefer on-site training and that their users did not like online videos.

Customer Success 67

Customer Success Customers Workshop Feedback 67

CSM Magazine

FEBRUARY 28, 2023

A hiring manager wants to know what experience or education you possess that makes you the best candidate for the job so prepare yourself ahead of time by knowing your strengths and weaknesses before walking into the room. Pass Background Checks These days, some companies will request a background check before employing someone.

Customer Service 52

Customer Service Workshop Culture Customers 52

Retently

MARCH 11, 2024

It’s important to explore whether the topics discussed held the audience’s attention and left a lasting impression, providing educational and emotional value. How would you rate the quality of the workshops?” “To keynotes, panels, workshops)?” “How Did the sessions align with attendees’ expectations and interests?

Events 119

Events Feedback Insights Presentation 119

One Millimeter Mindset

JANUARY 21, 2021

The phrase addresses the total economic value of a worker’s – and workforce’s – education, skills, training, health to the company’s bottom line. Which is what you and I address, together, in my keynotes, workshops and mastermind program s. Which really sounds precise and clinical, doesn’t it?

Leadership 81

Leadership Return on Investment Workshop Innovation 81

Up Your Service

JUNE 18, 2018

Why are some training programs so dull, and others so full of active participation? Your Service Active Learning Toolbox , you will generate active participation at all your training sessions, with even the most reserved students or the most conservative cultures excited and engaged. Using The UP! WHO am I doing this with?

Workshop 40

Workshop Download Culture Article 40

Up Your Service

JUNE 18, 2018

Why are some training programs so dull, and others so full of active participation? Using Ron Kaufman’s Active Learning Toolbox , you will generate active participation at all your training sessions, with even the most reserved students or the most conservative cultures excited and engaged. WHO am I doing this with?

Workshop 40

Workshop Download Culture Article 40

Myra Golden

APRIL 15, 2017

Not only could I not re-do it, I had to gear up for 2 full-days of training with another client – 3 days from that keynote. She took the time to listen to our needs and created workshops that combined her expert knowledge with the specific customer-service ethos we want ingrained in our employees. .

Seminar 58

Seminar Workshop Interaction Connections 58

Beyond Philosophy

JANUARY 2, 2019

They are not the right people to do the job in the first place, they have not had the proper training, or they have no authority and cannot enforce the new way of working. You could sign everyone up for a five-day training session, but it isn’t practical (and senior management wouldn’t attend anyway). Always be educating.

Net Promoter Score 156

Net Promoter Score Customer Experience Hospitality Consulting 156

Beyond Philosophy

JULY 17, 2017

In our customer experience consultancy, we spend a lot of time educating people about the components of a great customer experience. To explain why, I’ll use comments about customer experience that the presidents of Royal Caribbean Cruises and Build-A-Bear Workshop and the former CEO of Sprint offered in a recent roundtable discussion.

Technology 132

Technology Touchpoint Workshop Books 132

CustomerSuccessBox

FEBRUARY 2, 2022

However, only when a few internal reps have been trained and are experienced with both products. This will minimize the need to train everyone on products and assisting you in developing competence in managing mutual clients. If they’re used to having a SPOC, you should try to reintroduce it.

Customer Success 52

Customer Success Presentation Customers Financial 52

CX University

JANUARY 27, 2019

CX University is the first comprehensive online learning platform who specifically trains customer experience professionals. Corporate clients can maximize their CX Strategy with corporate packages of Online Courses, custom-designed eModules, and in-person Action Learning Workshops. www.cxessentials.com.

Workshop 49

Workshop Customer Experience Professionals 2019 Consulting 49

Beyond Philosophy

FEBRUARY 22, 2024

Before we get into them, I find it interesting how little training organizations do on the topic. Colin has conducted numerous educational workshops, on how to improve your Customer Experience , to inspire and motivate your team. Perhaps that is because there is an old-fashioned notion that you have ethics or you don’t.

Culture 78

Culture Fashion Workshop Sales 78

SurveySparrow

OCTOBER 10, 2019

Every year Dreamforce brings together the entire Salesforce community consisting of important stakeholders, partners, employees and customers under the roof of constructive education. Dreamforce offers a platform to educate, innovate, explore, network, share and connect over technology. Here’s why.

2019 73

2019 Events Workshop 2018 73

CX Accelerator

AUGUST 1, 2018

We hosted a photography workshop , and it was a huge hit. There are also many free mindfulness/meditation training videos available, such as those by Jon Kabat Zinn. This will help educate folks on how to incorporate the food into their everyday meal. Nate Offer a lunch and learn on something completely non-work related.

Contact Center 182

Contact Center Workshop Healthcare Culture 182

Customer Guru

AUGUST 21, 2018

He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. She has published the training e-manual “Five Steps To The More Loyal Customers” and has had numerous articles published and products produced on customer retention, satisfaction, and loyalty.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

SurveySparrow

JUNE 20, 2023

Provide Effective Training Hire the right people and arm them with the necessary skills. Therefore, implement comprehensive training programs that cover product knowledge, communication skills, problem-solving, and dealing with difficult situations. Look for individuals with empathy, patience, and a positive attitude.

Customer Service 52

Customer Service Exceptional Customer Service E Commerce Airlines 52