InMoment XI

JULY 11, 2023

What is predictive analytics,” you may ask. What Is Predictive Analytics? It equips organizations with answers to key questions: who are their most valuable customers, what are their customers’ needs, or which customers are at risk of moving away. And the most effective tool brands can use to stay ahead of the curve?

Customer Satisfaction 200

Customer Satisfaction Loyalty Roadmap Healthcare 200

InMoment XI

MARCH 4, 2022

Once a targeted survey has collected the desired data, a top-notch Experience Improvement platform mines that data using advanced analytics to uncover actionable insights. But what are the best practices for creating a targeted survey? But what are the best practices for creating a targeted survey? How do you get started?

Customer Experience 556

Customer Experience Touchpoint Employee Experience Customers 556

InMoment XI

FEBRUARY 24, 2022

How can you take the invaluable insights your CX team is discovering and translate it into meaning that executives will understand and act on? How can you take the invaluable insights your CX team is discovering and translate it into meaning that executives will understand and act on? Tip #2: Tell Stories. Stories, stories, stories.

Metrics 493

Metrics ROI Presentation Webinar 493

Alida

SEPTEMBER 26, 2018

Companies need the ‘authentic human insight’ of their customers to make better business decisions.”. When you merge those insights with proven growth strategies, you have a winning formula for a thriving business. Customer insights help keep your journey maps accurate so you can deliver great experiences every step of the way.

Customer Insights 408

Customer Insights Insights Books ROI 408

InMoment XI

NOVEMBER 25, 2021

What Is Predictive Modelling? I’ve come across many interesting case studies that show how predictive models can be really powerful when trying to sell products or services to your consumers. If you do not have those actionable insights, you will know what or who to target, but you don’t know how best to target them.

Customer Retention 493

Customer Retention Insights Customers Consumers 493

InMoment XI

APRIL 18, 2023

InMoment’s Simon Benns sat down with her on the recent XI Cafe Podcast to chat with Mary Anne about what you can expect to see at The Customer Show this year, as well as getting Mary Anne’s insider knowledge as to what are the key trends and concerns for CX professionals in APAC. What Is the Purpose Behind the Customer Show?

ROI 260

ROI 2023 Events Insurance 260

InMoment XI

MAY 2, 2023

What strategies will support CX success for your small team? Instead, you need to understand what most negatively impacts a specific customer journey and focus on solving that problem. 3: Sell Your Program Internally With your executive sponsor in place, now it’s time to sell the rest of your organization. . #3:

Call Center 295

Call Center ROI Download Customer Journey 295

Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? It’s about asking questions from a place of genuine curiosity, listening, fully absorbing what you’re hearing and then being willing and able to pivot in whatever direction the customer’s answers take us.

Sales 107

Sales Loyalty White Paper Contact Center 107

ShepHyken

AUGUST 31, 2023

This is where ERP and CRM integration comes into play. What is an ERP? More cross-selling and upselling opportunities Targeting customers with personalized recommendations can generate significant revenue growth. In fact, according to Hubspot , for 42% of companies, 11-30% of their revenue can be attributed to cross-selling.

Customer Journey 128

Customer Journey Customer Journey Mapping Net Promoter Score E Commerce 128

BlueOcean

NOVEMBER 13, 2023

What new trends and technologies are on their mind? What trends are more than buzzwords and can actually make a real impact on your work? CallMiner presents a straightforward, and deeply insightful, overview of what VoC analytics can look like and how that insight plays a role in your business strategy.

Customer Care 177

Customer Care 2024 Multi-Channel Contact Center 177

BlueOcean

JANUARY 30, 2024

What math should go into the business case around call center outsourcing costs? (Or Not that long ago, when on-prem telephony infrastructure was the norm, working with an outsourced partner who bore the responsibility and cost of maintaining this infrastructure was a big selling point. Essentially, this represents risk mitigation.

Contact Center 296

Contact Center Insights Call Center Technology 296

Lumoa

JUNE 30, 2022

If you want people in your organisation to appreciate the value of customer experience, you need to learn how to sell customer experience (CX) to those who are not dealing with it day in and day out. You need to learn (and teach) how to sell customer experience to your whole organization. How do we talk about the value of what we do?

Customer Experience 110

Customer Experience Metrics Feedback Insights 110

BirdEye

MAY 15, 2023

Selling has always been and will be about relationships. Social selling is the process of cultivating relationships with prospective customers using social media. In this blog post, we take you through the most important social selling concepts you need to leverage this strategy for your business. It is a long-term strategy.

Social Media 97

Social Media B2B Multi-Channel Sales 97

BirdEye

OCTOBER 26, 2023

PayPal Personal accounts are suited for online shopping and casual selling. Table of contents What is a PayPal Personal account? How to set up a PayPal Personal account Pros of PayPal Personal accounts Disadvantages of PayPal Personal accounts What is a PayPal Business account? What is a PayPal Business account?

Demo 110

Demo Sales Omnichannel Banking 110

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. With Artificial Intelligence, sales teams can change how they approach selling and significantly increase lead generation, lead conversion, and overall customer experience. Table of contents What is AI in sales?

Sales 110

Sales 2023 Demo Social Media 110

SurveySensum

MARCH 21, 2024

An automotive company is looking to sell its SUVs to an audience that predominantly buys Sedan cars. If your customers are looking for Sedan cars and you are selling them SUVs then of course they won’t buy from you! They need to sell to an audience that fits their buyer profile! But, what could they be lacking?

Social Media 52

Social Media Competitive Advantage Retail Automotive 52

Magellan Solutions

SEPTEMBER 18, 2023

Telesales and telemarketing are important parts of selling and promoting products or services. Telesales and telemarketing both involve using the telephone to sell things, but they have some differences and specific purposes. This article will explain what each of them is, how they’re different, and why they’re useful.

Sales 98

Sales Call Center Communication 2019 98

Thematic

FEBRUARY 29, 2024

Getting in-depth insights from customer comments As the Head of Insights, Lee needs to identify what matters most to customer segments and understand why. What helps a lender to sell a loan? What makes a consumer keep using the marketplace? What changes will make the most difference?

Insights 62

Insights Marketing Competitive Advantage Insurance 62

Lumoa

APRIL 28, 2024

They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Which Platform Fits Your Needs?

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Integrity Solutions

APRIL 8, 2024

What happens next is all too common: Salespeople keep struggling, their confidence, motivation and engagement drop even further, and they find themselves trapped in a vicious cycle of defeat. Lately, though, it’s as if those pressures have been magnified times ten. That’s just the simple truth.

Sales 73

Sales Books Financial Travel 73

Thematic

SEPTEMBER 12, 2021

The simplicity of CX metric scores mask the challenges of knowing what actions to take to improve your scores. You need to go under the hood to see what’s prompting both good and bad experiences. You want to know what's driving these metrics. Cross-selling Once you’ve got customers hooked, it’s a lot easier to then cross-sell.

Metrics 117

Metrics Feedback NPS Loyalty 117

Lumoa

APRIL 4, 2023

Think of it this way: as a business, you have to optimize your resources to ensure you sell more products (or services) without increasing spending. Optimizes marketing efforts Imagine you’re trying to sell a watch to someone. For a business to flourish, it has to understand its customers well enough to market effectively to them.

Customer Retention 83

Customer Retention Customer Journey Customers 2019 83

Integrity Solutions

APRIL 8, 2024

What happens next is all too common: Salespeople keep struggling, their confidence, motivation and engagement drop even further, and they find themselves trapped in a vicious cycle of defeat. Lately, though, it’s as if those pressures have been magnified times ten. That’s just the simple truth.

Sales 64

Sales Books Financial Travel 64

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas.

2024 52

2024 Connections 2025 Download 52

ShepHyken

JANUARY 29, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more:    What are the challenges in creating a more customer-centric culture? What is the key to successfully transforming work culture to better serve customers? ” “People want to work with each other.

Customer Experience 94

Customer Experience Customer Centricity Culture Leadership 94

BirdEye

OCTOBER 26, 2023

Online reviews are a goldmine of insights. It now offers Listings, Insights , Webchat, Social, Referrals , and more in one platform. When selling to C-suites and executives, the focus is on educating them on the value of reviews and how Birdeye can get consistent reviews at scale while saving time and money on paid media.

Brands 115

Brands Multi-Channel Consulting Demo 115

Retently

AUGUST 3, 2023

and that’s exactly what customers want. “Customers are no longer buying products and services– they are buying experiences delivered via the products and services.” – Gregory Yankelovich In a world where your potential competitors are just a click away, customer experience is the new marketing battleground.

Customer Experience 148

Customer Experience Net Promoter Score Social Media Reference 148

Integrity Solutions

FEBRUARY 12, 2020

Of course, we love our own insights as much as anyone…but no one has a monopoly on great thinking. . Of course, we love our own insights as much as anyone…but no one has a monopoly on great thinking. . by Will Milano. Read his blog and follow Alan on Twitter. . Joanne Black . Follow Tiffany on Twitter. . David Brock. George Bronten.

Sales 124

Sales 2020 Leadership Blog 124

CSM Magazine

DECEMBER 13, 2023

Communicate what people can expect from your products or services. Lack of Real-Time Data Insight Addressing the need for real-time data insight is essential for timely and effective customer support. By utilizing real-time data insights, you can improve the responsiveness and effectiveness of your customer services.

Customer Service 52

Customer Service Call Center Customer Satisfaction Poor Customer Service 52

ShepHyken

APRIL 1, 2024

I have added my comments about each article and would like to hear what you think too. If I need a shirt, there’s a store that will sell it to me. My Comment: What is customer science? Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week.

Article 77

Article 2024 Customer Service Government 77

Integrity Solutions

SEPTEMBER 28, 2023

It’s never been more important to understand your customers and what they value. It’s easy to say that we put the customer first, but what does that actually look like in practice? Understanding what it means to serve customers includes going from reactive to proactive when it comes to solving customer problems or concerns.

Customer Service Training 110

Customer Service Training Customer Service Contact Center Culture 110

BirdEye

SEPTEMBER 14, 2023

Table of contents What is AI for small businesses? For local businesses, what matters is to be aligned with what the world searchers. They should focus on asking important questions like: - What does it mean for my business? What are my potential customers demanding? Or it can assemble marketing data and reporting.

Financial 110

Financial Social Media Consumers Insights 110

Lumoa

APRIL 4, 2023

First, let’s talk about what a customer engagement strategy is and how it benefits your company. In This Article: What Is a Customer Engagement Strategy? What Are the Benefits of Customer Engagement? Gather and Analyze Feedback Wrapping Up What Is a Customer Engagement Strategy? Personalization 2.

Customer Engagement 83

Customer Engagement Engagement Omnichannel Loyalty 83

One Millimeter Mindset

SEPTEMBER 24, 2018

Then again, when customer conversations stray dangerously close to the constraints of what is comfortable, why not at least pursue what just might be possible? When your sales CRM tells you what the next step to close the customer should be, do you ever ask yourself whether this step makes sense? What are your next steps?

B2C 213

B2C Workshop Customer Retention B2B 213

Retently

FEBRUARY 20, 2023

In this article, we’ll explore the workings of these models, find out whether there’s any link between them, and how brands can leverage them to gain insights into customer behavior and experience. What is NPS? Promoters are the right customers for cross-selling, upselling, and referral programs.

NPS 156

NPS Customer Satisfaction Loyalty Measurement 156

BirdEye

MAY 15, 2023

Table of contents What is brand strategy? Key elements of a brand strategy Importance of a brand strategy Examples of successful brand strategies Frequently asked questions about brand strategy Rise to the top with a brand strategy What is brand strategy? For example, what inspired you to start your business in the first place?

Brands 98

Brands Social Media Communication Consumers 98

Gainsight

JANUARY 26, 2022

By advising and incorporating CS ideas into other teams in your company, especially Sales, they make the team members better at what they do. First, let’s discuss what a Customer Success Qualified Lead (CSQL) is. What’s a CSQL and Why Is It So Important? 63 on upsells and cross-sells from existing customers.

Sales 111

Sales Customer Success ROI Customer Centricity 111