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How to Ask for a Review: Strategies and Examples to Boost Your Brand Reputation

InMoment XI

By encouraging your customers to write reviews, you can convert the happiest, most satisfied ones into vocal promoters and word-of-mouth catalysts who’ll put in a good word about your brand. How to Ask for a Review: Best Practices and Examples Your customers are often just a few clicks away from writing a great review of your business.

Brands 260
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Reviews Completed on Your Phone Are More Emotional

Beyond Philosophy

How we share information is affected by the medium that we use to communicate it. The technology through which customers write reviews and interact with your organization influences the content produced and information shared. . When using it, people have increased challenges in generating content.

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How to Develop Your AI Strategy Today as a Customer Experience Leader

Experience Investigators by 360Connext

Of course, many of us are still early in our AI adoption journey, and we have plenty of other priorities. In creative fields, AI is far from being able to replace writers who write well. AI helps us do things faster and more accurately. Take one step at a time and don’t be afraid to try things.) AI is nothing new.

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Survey Methodology

InMoment XI

A survey method is the process or tool you use to gather information via a survey. It’s looking at all of the survey methods available and using applied statistical information to determine what methods give certain errors and where accuracy can be improved. When it comes to collecting data, one of the best ways to do so is a survey.

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Celebrating Tony Hsieh's Contribution to CX

CX Accelerator

Tony Hsieh, whether we knew him or not, was an influencer and mentor to so many of us in the world of CX. The idea of being a provider of customer service that happened to sell shoes gave us the idea that service is our big differentiator and a real asset.". As a writing teacher and literary magazine-type person, I loved this.

Books 266
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Reviews Completed On Your Phone Are More Emotional

Beyond Philosophy

How we share information is affected by the medium that we use to communicate it. The technology through which customers write reviews and interact with your organization influences the content produced and information shared. When using it, people have increased challenges in generating content.

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3 Reasons I Love Ann Handley – and Her Book!

Experience Investigators by 360Connext

First things first, I *highly* recommend her latest book, Everybody Writes , for anyone who has any reason to write anything from a status update to a manuscript. Ann writes so well it makes most of us angry. She does it with such seemingly ease and poise that those of us who have to work at it get annoyed.

Books 275