Daniel Group

FEBRUARY 5, 2021

Butler’s a client of ours since 2011. It’s starting to be ingrained more in our culture, our leadership buy-in. So I think all of those things, they stay front and center and communication is key, internal and external. Lynn Daniel (01:11): Okay, great. So thank you a lot. What prompted you to do that?

Leadership 111

Leadership 2011 Communication Culture 111

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Some Context.

Customer Care 59

Customer Care Transportation Social Media Government 59

Magellan Solutions

MAY 6, 2020

Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services.

Call Center 52

Call Center Telecommunications Banking Financial 52

CSM Magazine

APRIL 9, 2019

Companies who truly want to build an engaged workforce must look at employee connection and involvement. Many times, these programs become a flash-in-the-pan, not truly geared towards building a healthy organizational culture, but a reaction to when employees are disengaging and attrition numbers are up. Recognition Gone Wrong.

Engagement 40

Engagement Hospitality 2011 Healthcare 40

Customer Bliss

MAY 17, 2016

Mark walked us through the importance of building the cultural commitment to customer experience prior to this effort — to ensure that this work would be successful. You can connect with Mark on LinkedIn here. Around 2011-2012, Audi began to focus much more a customer-centric approach. You can learn more about that below.

2012 81

2012 Chief Customer Officer 2011 Customer Centricity 81

Russel Lolacher

SEPTEMBER 20, 2022

Connect and learn more about Amber on her platforms: Twitter. Culture co-existence of Imposter Syndrome vs unearned confidence. Psychological safety and corporate culture’s role in addressing this issue. So in 2011, I had been working for a startup that was acquired by Salesforce. Brass Tack Thinking Blog.

Culture 111

Culture Books Leadership Employee Experience 111

Customer Alignment

AUGUST 15, 2017

In this time of personalisation, automation and rapid technology development, airlines don’t seem to be able to harness these enablers to get the basics right to deliver a seamless and connected customer experience, let alone a differentiated one. Those airlines communicated to their customers. Messages sent out, went ignored.

Airlines 40

Airlines Customer Experience Travel Social Media 40

SurveySparrow

SEPTEMBER 29, 2020

At Zappos, the culture is the absolute opposite. After we had placed the order, the business part was over, and then the connection just got even stronger. The larger mission of the brand is not communicated well enough to employees. Good internal communications practices change that. You get angry and frustrated.

E-support 59

E-support E Commerce Customers Webinar 59

Magellan Solutions

FEBRUARY 26, 2022

Major hindrance is the insufficient bandwidth connectivity to support the work from home setup of employees, especially in rural areas. Cultural Compatibility. The country being colonized by Spain and the United States for hundred years resulted in the affinity of the western culture.

Government 40

Government 2020 Insurance Innovation 40

Qualtrics

APRIL 17, 2019

Since founding Holly Palmer Consulting in 2016, she has presented at industry conferences on topics including creating a relationship fundraising culture, how to improve donor retention and how to design a meaningful alumni research study. Talking to their donors more than ever. Creating new success measures based on audience research.

Engagement 20

Engagement 2016 2011 2018 20

Currency Alliance

APRIL 23, 2019

The Pick n Pay Smart Shopper loyalty scheme was launched by Steve in 2011 and quickly became the leading loyalty program in the country – in large part because of constant innovation and relevant partnerships with complementary brands. Initially it was a fairly simple points-only based scheme with 1% given on every swipe of the card.

Loyalty 40

Loyalty Marketing Loyalty Programs 2011 40

Magellan Solutions

JUNE 17, 2019

We live in a small world which becomes more interconnected through the widespread use of various gadgets, software applications, and high-powered internet connections. Since 2011, more and more US companies rely on Filipinos to do outsourcing work. Cultural Adaptability. The Philippines has a rich historical culture.

Telecommunications 70

Telecommunications Government 2011 Call Center 70

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

2020 132

2020 Customer Experience Magazine Consulting 132

Magellan Solutions

JULY 26, 2015

Since 2011, more and more US companies rely on Filipinos to do outsourcing work. Cultural Adaptability. The Philippines has a rich historical culture. Its receptiveness to Western culture and ideals. can be traced back to 400 years of shared culture with Spain and US. Government support.

Telecommunications 53

Telecommunications Government 2011 Culture 53

C3Centricity

JULY 17, 2016

They then (hopefully) invite relevant employees from marketing, sales, packaging, communications or R&D to participate. In a customer-centric organisation, everyone has annual objectives which include connecting with customers on a regular basis. One last point for International organisations; be aware of cultural differences.

Events 48

Events Customer Centricity Culture 2011 48

SmartKarrot

APRIL 13, 2020

This SaaS and cloud-based remote connectivity services giant has recorded a revenue of $1.2 Their belief in the ‘creativity’ of their engineers and the ‘culture’ of their organization proved to be productive in creating multiple products and apps for agents, managers, end customers, and developers. billion in 2017.

2020 19

2020 2019 2002 2008 19

Magellan Solutions

DECEMBER 10, 2019

You can also get multilingual support that can communicate to consumers effectively to increase the geographical reach of your business. . One factor that may cause this is the linguistic and cultural barriers that your clients may experience. Never miss a single call again with customer service outsourcing.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.

Marketing 93

Marketing Social Media B2C Advertising 93

Amity

MAY 15, 2017

I got a lot of experience with writing, communicating, and talking to people! I joined Achievers as a CSM in January 2011 and managed a portfolio of accounts across all industries (one of the nicest things about our solution is that it’s industry-agnostic -- all employees from all industries want to feel appreciated). .

Customer Success 71

Customer Success 2011 Sales 2004 71

Storyminers

JULY 6, 2020

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. She writes (mostly) about fashion, culture, retail, and technology for publications including Vox, Glamour, CNN, Racked, Refinery29, Fashionista, i-D, Vice News, Curbed, and TheAtlantic.com. Bill Quiseng.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. She writes (mostly) about fashion, culture, retail, and technology for publications including Vox, Glamour, CNN, Racked, Refinery29, Fashionista, i-D, Vice News, Curbed, and TheAtlantic.com. Bill Quiseng.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Russel Lolacher

JUNE 29, 2021

It was born as a way to recognize social media’s impact on global communication and to bring the world together to celebrate it. Everyone uses social media every day; it’s how we connect with people all over the world in a simple and fast way.” Those benefits?

Social Media 98

Social Media 2011 Travel 2010 98

Help Scout

APRIL 11, 2019

I re-connected with my wife. Role #1 (2011-2015): Talk to customers, build the product, repeat. Role #2 (2015-2017): Build a team; cultivate core values and a culture people want to be part of. It connects them to each other, to the mission, and to a vision they feel responsible for. I love the work, but I was tired.

2015 40

2015 2017 2009 2011 40

Amity

AUGUST 5, 2016

Prior to joining Achievers, I worked at several other successful software companies in the area of customer enablement and best practices, I knew that I loved working directly with customers, and that I had the skills and the passion to stay even more closely connected to them. So I always wondered, “ What happened with that customer?

Customer Success 91

Customer Success Culture Customers 2011 91

Qualtrics

NOVEMBER 21, 2019

From his influential thought leadership at Forrester, to founding the Customer Experience Professionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX.’. Judith has been at the forefront of the culture change movement in technology and entertainment. And she has a library full of awards to boot.

2020 22

2020 Retail Entertainment Leadership 22

Amity

JANUARY 11, 2018

Founded in 2011, with offices in Edmonton and Toronto, Jobber Software has helped thousands of home service businesses be more successful. We sat down with her to talk all things Customer Success and found out how she maintained a strong culture of empathy at scale. At Jobber, we really care about culture.

Customer Success 94

Customer Success Culture Customers 2011 94

Experience Matters

APRIL 7, 2015

Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. It’s the first trait we look for when hiring and it’s ingrained in our company culture.

2015 97

2015 Multi-Channel 2014 CEM 97

Amity

MARCH 1, 2016

Founded in 2003, LinkedIn connects the world's professionals to make them more productive and successful. Internal communication is really important because if you’re so focused on a particular segment, sometimes you lose the ability to learn best practices that other individuals in other segments are gaining.

Customer Success 91

Customer Success Customers 2003 2011 91

Beyond Philosophy

FEBRUARY 1, 2021

You can see that from the Accenture study and further evidence comes from 5W Public Relations’ 2020 Consumer Culture Report. Clearly, this is very important and we’ll talk about what it means below, but this is just another way to make an emotional connection with customers. Communication in those times was important.

2021 147

2021 Marketing 2011 Hospitality 147

C3Centricity

AUGUST 12, 2019

In today’s connected world, this is vital. Optimal understanding comes from regular connection. Procter & Gamble and Teva Pharmaceutical Industries announced the creation of a joint venture in consumer healthcare in 2011. These are usually based on basic human needs , which cut across cultures.

Innovation 54

Innovation Insights Workshop Healthcare 54

LiveChat

JANUARY 25, 2018

I wrote my undergraduate thesis about Bitcoin and the larger implications of open source finance in 2011. However, even though they (or, let’s say, their customers) needed new support agents desperately, they didn’t want to hire someone who would not fit their company’s culture. Coinbase recruitment process. I was Coinbase’s 30th user.

2011 44

2011 Presentation Definition Events 44

Brandwatch CX

JANUARY 25, 2019

It had a profile where you could upload a photo, share your interests, and connect with other people. It also offered a network visualization of your connections. We also see the People You May Know, Facebook Wall, and Facebook Connect released in the same year. With a slightly different name, the platform was familiar.

2009 88

2009 2007 2008 2017 88

SmartKarrot

JANUARY 28, 2022

The Blue Dot is an Israel-based SaaS platform that helps businesses connect the dots to finish the transactional story of each employee, going beyond tax compliance. To Communications Service Providers. Founded in: 2011. monday.com attempts to transform how teams collaborate and build a culture of transparency.

2015 10

2015 2011 2006 2010 10

Customer Bliss

APRIL 20, 2018

Edwin shares how reading the newspaper and summarizing the stories for his father at a young age got him interested in the news and in a career in journalism and communications. He used his knowledge of marketing in CX as a way to think about how to fix the root of a problem through addressing a company’s culture.

Competitive Advantage 148

Competitive Advantage Chief Customer Officer 2011 Culture 148