InMoment XI
MAY 4, 2022
We all know that employee loyalty is important , but oftentimes we forget how employee loyalty is connected with customer loyalty and how loyal employees contribute to the success of the entire business. Metlife had similar findings in its 2011 Annual U.S. Profit and growth are stimulated primarily by customer loyalty.
CSM Magazine
MAY 16, 2023
Business outsourcing provider Sigma Connected has been named as one of the UK’s top employers in this year’s prestigious The Sunday Times Best Places to Work survey. Mike Harfield, chief operating officer at Sigma Connected added: “We are blown away by how highly regarded our business is by our employees. “In
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CSM Magazine
NOVEMBER 2, 2023
Lesley Avinou, Group Director of Client Partnerships, Sigma Connected Business outsourcing provider Sigma Connected has announced the appointment of Lesley Avinou into the newly-created role of Group Director of Client Partnerships. For the last six years I’ve admired Sigma Connected and its ways of working.
Experience Investigators by 360Connext
MAY 20, 2015
In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. Customer-centric Culture & Communications. It’s HR and communications executives who understand they have a culture that ignores the customer. And much of that culture starts with communication.
Experience Investigators by 360Connext
JANUARY 7, 2015
And yet… In 2011, Forrester reported more than half of Chief Customer Officers were not included in their company’s executive management teams. Blog Culture Customer Experience Featured c-suite leadership linkedin' And now, with the rise of moving businesses to become more digital, the intersection is more daunting.
Beyond Philosophy
FEBRUARY 1, 2021
You can see that from the Accenture study and further evidence comes from 5W Public Relations’ 2020 Consumer Culture Report. Clearly, this is very important and we’ll talk about what it means below, but this is just another way to make an emotional connection with customers. Aim for an emotional connection. years vs 3.4
Customer Bliss
APRIL 20, 2018
He used his knowledge of marketing in CX as a way to think about how to fix the root of a problem through addressing a company’s culture. Through a connection of his wife’s, Edwin was hired by someone who was looking for their first CXO and was recruited into Miles and Stockbridge P.C.
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