Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

2018 48

2018 Customer Success 2011 Lifetime Customer 48

Oracle

FEBRUARY 22, 2021

In celebration of Black History Month, we’re highlighting some of the leading Black innovators shaping the technology world and taking us in bold new directions. Join us in celebrating the tremendous contributions today’s Black women leaders are making to technology, engineering, and beyond. You Go, Girl!

Technology 100

Technology 2021 2011 Government 100

SurveySensum

JULY 14, 2020

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Oracle

APRIL 3, 2018

Here’s what we learned about Yasmini and the innovative work she and the Brazilian fashion retailer are doing in customer experience. Since 2011, the company has been investing in technology and processes to provide the best commerce experience to its clients. Tell us a little bit about yourself and your role at Passarela.

Fashion 50

Fashion Retail 2005 2011 50

Currency Alliance

MARCH 30, 2022

The ability to innovate with scant resources – and constantly leaning on others for help. The ability to bring together complementary fields of experience to create profitable solutions based on innovative business models and modern technology. Innovating with scant resources. Smart Shopper started simple….

Loyalty 52

Loyalty Loyalty Programs Airlines Hotels 52

Customer Guru

MARCH 7, 2018

Radhika had also bagged the ‘Tech Women – Entrepreneur of The Year Award’ at the ‘Disruptive Tech and Innovation Awards 2016’ and the ‘Best Marketplace Award’ at the ‘2016 She The People Awards’. Radhika is passionate about empowering women to assume leadership roles within her organization as well within ShopClues?’

E Commerce 61

E Commerce 2016 E-support 2011 61

Avaya

DECEMBER 1, 2016

Today’s business environment is a competitive and dynamic landscape that necessitates innovation in communications and collaboration. Technology solutions are more than mere infrastructure investments, they are business success enablers. This has led to a major transformation in customer buying patterns.

Net Promoter Score 53

Net Promoter Score 2011 Events Technology 53

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Natalie Petouhof

SEPTEMBER 1, 2016

To calculate costs, we look at the cost of the technology and implementation (see Figure 1). The total of the costs for both technology ($30,000) and payroll ($2,720,400) is $2,750,400. ii] “Red Cross Does PR Disaster Recovery on Rogue Tweet”, Todd Wasserman, Mashable, February 16, 2011, [link]. Calculating Costs.

ROI 45

ROI Social Media Airlines Customer Service 45

Natalie Petouhof

MAY 25, 2016

The issue with old smoke detector technology was their limited functionality: • Inability of traditional smoke detectors to discern between a real disaster such as a home fire and a minor issue such as burnt toast. The disaster gave him the idea of using technology to increase human safety. The future of IoT is very bright.

2011 45

2011 2012 2014 Innovation 45

Hero Digital

APRIL 15, 2019

In 2011, a McKinsey Global Institute report celebrated the potential for big data: “…we are on the cusp of a tremendous wave of innovation, productivity, and growth, as well as new modes of competition and value capture…”. It’s clear that becoming data-driven takes more than amassing data and buying a few tools.

2011 64

2011 Culture Competitive Advantage Metrics 64

Amity

AUGUST 5, 2016

I joined Achievers as a CSM in January 2011 and managed a portfolio of accounts across all industries (one of the nicest things about our solution is that it’s industry-agnostic -- all employees from all industries want to feel appreciated). So I always wondered, “ What happened with that customer? Did they hit their goals?

Customer Success 91

Customer Success Culture Customers 2011 91

Experience Matters

APRIL 7, 2015

Confirmit’s commitment to fostering innovation is nothing new. For close to 20 years, we have focused on delivering innovative, reliable technology (with 100 percent uptime in 2014), building outstanding client relationships, and creating a community to share knowledge with industry thought leaders.

2015 97

2015 Multi-Channel 2014 CEM 97

C3Centricity

AUGUST 12, 2019

One of the most frequent questions I get asked by my clients is how they can improve their innovation. . They then ask me if I can help them to improve their innovations and identify why this happened. Of course, I do help them, but I also suggest that next time it would be better if they called me before they started innovating!

Innovation 54

Innovation Insights Workshop Healthcare 54

Smith+co CX

JANUARY 30, 2018

And no wonder; it is because leadership teams are becoming increasingly obsessed with quick wins and superficial solutions rather than the honest work of deciding where to invest in order to create real value for customers. What Long Term Looks Like. 2018 and You. So it’s make your mind up time.

2002 28

2002 2018 2017 2011 28

ijgolding

OCTOBER 2, 2017

It was only the drive and enthusiasm of Jeanne Bliss and Bruce Temkin, that led to Customer Experience (CX) finally being established as a profession in 2011. Advancing technology has meant that we are able to do many things far quicker, more easily and more efficiently than in the past. It is my vocation.

2017 63

2017 Customer Experience Customer Experience Professionals 2027 63

Customer Interactions

AUGUST 7, 2014

Jason is a Telecommunications Specialist with the Monterey County Information Technology Department in Salinas, California. Jason Sturgill has worked for the Monterey County Information Technology Department since October 2006. His efforts in 2011 helped raise over $4000 for prostate cancer research.

2014 31

2014 Telecommunications 2013 2012 31

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In the field of technology, nothing remains stagnant. It also focusses on innovations that motivate the staff towards R&D.

2020 19

2020 2019 2002 2008 19

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. THQ: People often think of Zoom as a key technology that got us through the pandemic. You have to really lead with work/life balance activities, not just saying it, but leading by example as leadership teams.

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

C Space

JULY 27, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. 7, 2011, also on ESPN. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. EDT with 4.48

2020 52

2020 Brands Transportation Fashion 52

Qualtrics

NOVEMBER 21, 2019

Samantha believes that collaboration is critical to great leadership and even more pivotal to great EX ( employee experience ). We just launched a leadership academy and it’s for everyone – not just a select few.”. Judith has been at the forefront of the culture change movement in technology and entertainment.

2020 22

2020 Retail Entertainment Leadership 22