Alida

DECEMBER 1, 2016

The study, released in November 2016, showed that fintech adoption is particularly high in emerging markets like China and India. In the first quarter of 2016 alone, fintech startups saw an influx of $5.2 Focus on your company’s strengths while leaning on the strengths of fintech companies to drive innovation for your customers.

Customer Experience 193

Customer Experience Financial Banking 2016 193

BirdEye

FEBRUARY 2, 2023

About Cube Founded in 2016, Cube Online is Australia’s leading customer experience platform and it helps thousands of local brands and businesses be found online, generate reviews, monitor and post on social media, and holistically view all customer touchpoints. Today, 100K businesses use Birdeye for digital interactions with 100M consumers.

Social Media 98

Social Media 2016 Innovation Touchpoint 98

Alida

JANUARY 19, 2017

Sales in athletic apparel rose 12 percent in 2016 , according to the market research firm NPD, as more consumers wear their workout clothes outside the gym. As a result, the average selling price of activewear apparel dropped by nine percent in the first quarter of 2016. Photo: Bloomberg. The rise of experiential retailing.

Retail 167

Retail Apparel E Commerce 2016 167

ShepHyken

AUGUST 1, 2016

Consumer Disappointment with Customer Service Is Real by Dianna Labrien. 7 Things Pokemon Go Can Teach You About Service Innovation by Manuel Grenacher. This article uses the popular game as a metaphor for teaching service innovation. LinkedIn) So what can companies that provide service learn from Pokemon Go’s wild success?

2016 83

2016 Article Social Media Customer Service 83

Oracle

FEBRUARY 2, 2018

With millions of subscribers across the world and a breadth of data at their fingertips, streaming companies have started to make CX innovations and optimizations for end users. Let’s take a look at 3 customer experience innovations you can expect from video streaming services in 2018. billion by 2021. Get your goggles ready!

2018 81

2018 Innovation Airlines Travel 81

Chadwick Martin Bailey

AUGUST 5, 2020

The disruption wrought by COVID-19 has only accelerated that by advancing technology, socio-economic change, and evolving consumer needs. So how will Uber and other disruptive tech-driven brands face the challenge of how it best fits in consumers lives today ? What will it take for consumers to consider ride sharing again?

Transportation 82

Transportation Consumers Innovation 2016 82

ShepHyken

JULY 19, 2022

.” “Tapping into your most loyal consumers to enhance customer experience builds trust and creates a connection of empathy.” Her passion for “customer & client first” and her constant drive for innovation led her to co-found Limitless in 2016.

2016 125

2016 Contact Center Brands Customer Service 125

Oracle

FEBRUARY 12, 2018

It’s hard to say; I can’t get out my crystal ball to find the answers—but I do know this: All SMBs need to leverage these three tech innovations in order to remain competitive in today’s marketplace. In 2016, Google reported there were more searches conducted on mobile devices than on computers and tablets combined.

2018 46

2018 Innovation 2016 Consumers 46

Comm100

JANUARY 14, 2016

If there is one thing that’s certain, it’s that modern consumers are much more tech-savvy than those from past generations. As technology continues to open new avenues for innovation and business transformation, so too will the shopping and buying habits of consumers. billion PC users.) Well, it’s simple.

2016 0

2016 Customer Service Social Media 2015 0

Avaya

SEPTEMBER 2, 2016

The idea they hit upon was to give consumers the chance to be chosen as one of 100 digital influencers, allowing them to test-drive a new Fiesta for six months. While GITEX is a great opportunity for vendors, including Avaya, to showcase our newest, most exciting, most innovative products and solutions, it is also a pretty tough spotlight.

Innovation 40

Innovation Feedback 2014 2015 40

Second to None

APRIL 3, 2018

Online ordering for both takeout and delivery is wildly popular, with food delivery estimated to grow by almost 200% between 2016 and 2021.[2] Consumer preferences in the fast-casual industry are shifting towards brands with a great Customer Experience. 1] [link]. [2] 2] [link]. [3]

Consumers 63

Consumers Brands Rewards Programs Loyalty 63

NICE inContact

OCTOBER 28, 2016

Customer experience continues to evolve rapidly, and our team is uniquely positioned to lead this innovation. In our 2016 Consumer Research Report , we found that customer support representatives (CSRs) are still using phone-based support 86% of the time. Maintain compliance in a shifting regulatory landscape.

Contact Center 65

Contact Center 2016 Social Media 2017 65

Alida

MARCH 13, 2017

When Instagram Stories came out in August 2016 , I realized that I was only really following a handful of people on Snapchat. Finding a solution to Snapchat’s Innovator’s Dilemma. When Facebook has seemingly unlimited resources to innovate (or copy), it’s somewhat surprising that Snapchat hasn’t done more to fight to keep its users.

Innovation 0

Innovation Social Media 2016 Consumers 0

Alida

MARCH 21, 2018

Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . Meanwhile, Alliant Energy’s Net Promoter Score increased by 88%—growing from 17 in 2014 to 32 in 2016.

ROI 252

ROI Net Promoter Score NPS Telecommunications 252

Alida

JULY 11, 2017

In fact, traditional retail improved much faster than digital, with robust 40 percent of traditional retailers’ CX Index scores rising from 2015 to 2016, while only 18 percent of digital retailers improved. The lesson here is that companies can’t think of digital transformation in isolation. Tie CX efforts to revenue.

Customer Experience 183

Customer Experience Omnichannel 2015 Retail 183

Alida

DECEMBER 15, 2016

The reality, however, is that mergers don’t necessarily improve patient care or lower costs for consumers. In fact, a 2016 study suggests that as more health systems consolidate, patient experience worsens. The reality is that mergers don’t necessarily improve patient care or lower costs for consumers. Conclusion.

2013 138

2013 Airlines Hospitality 2005 138

Alida

MARCH 23, 2017

For consumers, there seems to be very little differentiation from one telecom company to the next. What consumers can control, however, is how they rate the level of customer service and satisfaction. What consumers can control, however, is how they rate the level of customer service and satisfaction.

NPS 133

NPS Net Promoter Score Loyalty Telecommunications 133

CSM Magazine

FEBRUARY 17, 2022

As technologies and consumer expectations develop, the customer service landscape is evolving at an accelerated rate. The ability to connect people who are not only experts in something, but also passionate and true fans of it – that is a real consumer brand benefit that companies will be eager to implement in 2022.

Customer Service 98

Customer Service 2016 2022 Brands 98

Alida

OCTOBER 13, 2016

At the 2016 Customer Intelligence Summit , two innovative brands shared how they’re taking advantage of this trend. Its insight community, the Kelley Blue Book Blue Ribbon Panel, helps the company gather long-term consumer data from over 11,000 automotive owners and shoppers. Vision Critical (@visioncritical) September 20, 2016.

Marketing 235

Marketing Feedback E Commerce Advertising 235

Alida

JUNE 29, 2016

Use the charts in Sparq to give stakeholders the customer intelligence they need to make better, faster decisions about your product innovation, customer experience or marketing strategy. Make customer insight easy to consume for your stakeholders and team members. Use data visualizations to effectively communicate insight.

Communication 140

Communication Insights 2016 Innovation 140

Alida

MARCH 30, 2017

At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry. The company tweaked packaging and messaging and launched the new private brand in 2016. Identifying unmet need.

Customer Insights 145

Customer Insights Insights Webinar Innovation 145

ijgolding

SEPTEMBER 15, 2016

But, chatbots can log and store key data points, allowing businesses to personalise customers’ experiences and also improve their own consumer research. There is no doubt that chatbots are here to stay, with tens of thousands of chatbots expected to be released in 2016. Or for press enquires, contact elena.lockett@fmoutsource.com.

Innovation 0

Innovation Customer Experience Fashion 2006 0

Alida

AUGUST 3, 2016

Still unsure about attending the 2016 Customer Intelligence Summit? We’ve already outlined what the Summit has in store for marketing , customer experience , innovation and research pros—but we haven’t shared what past attendees gained from the experience. Every time I come back from the Summit, I have so many new ideas.

2015 167

2015 Workshop Customer Centricity Innovation 167

Alida

AUGUST 8, 2016

Get your copy of the e-book and catch Ray Poynter’s presentations at the 2016 Customer Intelligence Summit to learn more. In my upcoming presentations at the 2016 Customer Intelligence Summit in Chicago and London , I’ll be sharing actionable tactics on how to thrive as a modern market researcher.

Marketing 174

Marketing 2016 Customer Centricity Presentation 174

Alida

OCTOBER 26, 2017

Among other things, health care lags behind retail, hospitality and other industries in delivering innovation and a better customer experience. With out-of-pocket costs on the rise, Gen Y consumers prefer to see their upfront estimates before undergoing medical treatment. Here’s why. The cost factor.

Insurance 188

Insurance Consumers Hospitality Retail 188

Inbenta

MAY 14, 2021

GOL, a brasilian airlines who has been a customer of Inbenta since 2016 , has launched new features to enhance the capabilities of GAL, the airline’s virtual assistant, on WhatsApp. Powered by Inbenta’s innovative AI. WhatsApp chatbot and check-in.

Airlines 99

Airlines 2016 Call Center Customer Relationship Management 99

TechSee

MAY 15, 2018

In fact, according to PwC’s 2017 consumer study of the IoT and the connected home, while 81% of consumers are aware of smart technology, only 26% actually own a smart device. Moreover, 68% of consumers reported that they are not very excited about the future of smart home tech in their daily life. Security & Privacy.

Marketing 111

Marketing Wireless 2017 2016 111

Alida

JULY 11, 2018

Daniel Marcotte, consumer research manager at Canadian Tire , explained how his team uses insight to meet the needs of three different markets. Insight should be a springboard for better product design, better communication and better innovation. That’s according to Jas Singh, CMRP, senior consultant of consumer and market research.

Insights 141

Insights Brands Banking ROI 141

Alida

JULY 28, 2016

To learn more about this topic, join us at the 2016 Customer Intelligence Summit , where Lauren Meewes, senior program manager of seller at eBay, and Catherine Makk, vice president of global insights at HarperCollins, will share how to use customer feedback to give context and meaning to big data.

2010 160

2010 Social Media 2016 2013 160

Martin Hill-Wilson

JANUARY 29, 2016

In April 2016, there is the first chance for UK service leaders to become fully immersed in the intelligent assistance opportunity. Some of that is 2016 capability. The post Got These On Your 2016-2019 Service Roadmap? Putting Intelligent Assistance On The Radar. Something to fall back on without slowing you down. Self Service.

Roadmap 49

Roadmap 2016 2019 Customer Journey Mapping 49

Alida

OCTOBER 4, 2016

Frequent and fun activities are generally more effective than long, time-consuming surveys. More recently, however, it’s embraced other innovative engagement activities. Vision Critical (@visioncritical) September 20, 2016. Use features in your insight community that solicit questions, comments and suggestions.

Engagement 250

Engagement Entertainment Insights 2016 250

Eptica

NOVEMBER 9, 2016

Date: Wednesday, November 9, 2016 Connecting with your customers across APAC. Published on: November 09, 2016. For example, 45% of APAC consumers are millennials , but that doesn’t mean they all have the same needs, wants and desires. However, this only goes so far, as age isn’t always a good guide to customer needs.

Connections 72

Connections Social Media 2016 Innovation 72

Thematic

JANUARY 28, 2020

“We are excited to continue expanding the Nielsen Connect Partner Network, which fuels a smarter market for the retail and consumer packaged goods industry,” said Brett Jones, Global Leader, Connect Partner Network, Nielsen.

Connections 89

Connections 2016 Retail Loyalty 89

Eptica

SEPTEMBER 21, 2016

Date: Wednesday, September 21, 2016 Digital disruption in insurance – why it is all about service. Published on: September 21, 2016. From publishing to retail to transportation, new entrants have shaken up mature markets, and unseated existing leaders through innovative business models.

Insurance 60

Insurance Transportation 2016 Contact Center 60

Eptica

NOVEMBER 18, 2016

Date: Friday, November 18, 2016 Customer Experience - disrupt or be disrupted. Published on: November 18, 2016. Author: Olivier Njamfa Whatever market they are in, organizations face a stark choice – innovate across their operations and get closer to customers or lose market share to more agile, flexible rivals.

Customer Experience 71

Customer Experience 2016 Innovation Hotels 71

NICE inContact

FEBRUARY 29, 2016

Customer experience is rapidly evolving for organizations of any size, a result of the proliferation of digital channels and social media, mobile technology, the need to reduce customer churn and to increase loyalty of consumers. Enabling global innovation. The contact center is truly the front line in this battle.

2016 49

2016 Contact Center Omnichannel E-support 49

Eptica

AUGUST 5, 2016

Date: Wednesday, August 17, 2016 4 lessons from the Forrester CX Index. Published on: August 17, 2016. Author: Pauline Ashenden Forrester has just published its 2016 US Customer Experience Index , providing an update on the state of CX across multiple sectors.

2016 50

2016 Wireless Social Media Contact Center 50