Oracle

FEBRUARY 12, 2018

What lies ahead for small- and medium-sized businesses (SMBs) in 2018? It’s hard to say; I can’t get out my crystal ball to find the answers—but I do know this: All SMBs need to leverage these three tech innovations in order to remain competitive in today’s marketplace. What’s in store for your business?

2018 46

2018 Innovation 2016 Consumers 46

ThriveableBiz

NOVEMBER 13, 2023

Customer-driven innovation to scale -up your business To scale-up your business you have to be focused on what the customer wants and needs. Being the Best is a dangerous myth, and one of the great furphies of small business marketing. You have to be different and innovative. You have to be better than Best. But are you really?

Innovation 52

Innovation Entertainment Customers Customer Focused 52

Alida

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data. Intelligent apps, analytics and things.

2018 174

2018 E Commerce Retail E-support 174

Oracle

FEBRUARY 21, 2018

Oracle is hosting its annual Modern Customer Experience conference April 10 – 12, 2018 in Chicago, with over 250 planned sessions spanning customer experience focus areas like sales, commerce, service, and marketing. Ready to register now for Modern Customer Experience 2018? 150+ marketing activities. Innovation.

2018 94

2018 Customer Experience Entertainment Events 94

Alida

OCTOBER 18, 2018

Our flagship customer intelligence event in London was a great opportunity to discuss the latest innovations and product updates in the industry, the constantly evolving expectations of today’s consumer, and how to deliver a superior customer experience in 2018. Insight needs to be fast. Register today!

2018 113

2018 Webinar Insights Customers 113

Oracle

JANUARY 31, 2018

Following a record holiday season, 2018 is off to a fast start in the world of customer experience. So how do CX professionals know what to expect as far as consumer behaviors, trends, and otherwise in 2018? On our 2018 Predictions page, you’ll find articles like: Top 5 CMO Priorities in 2018 (Hint: It’s All About Data).

2018 80

2018 Customer Experience Retail 2017 80

Alida

SEPTEMBER 21, 2018

The Customer Intelligence Summit brings together some of the brightest minds in research, marketing, customer experience and product innovation to discuss the latest trends, share best practices and discover the newest innovations in the industry. Marketers need to really understand who they’re trying to change. “As

2018 145

2018 Insights Innovation Feedback 145

Oracle

DECEMBER 27, 2018

In 2018, the customer experience was front and center for businesses. The 2018 IDG Cloud Computing Survey revealed that 73% of organizations have some part of their infrastructure in the cloud. Brands delivered in 2018, rolling out augmented reality initiatives for everything from increasing buyer confidence to teaching new skills.

2018 88

2018 Customer Experience 2019 Retail 88

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? Customers want unique, special and innovative. How to overcome those challenges?

2018 141

2018 Customer Experience Competitive Advantage 2017 141

Clarivate

DECEMBER 6, 2018

Denver, CO, December 6, 2018 – CustomersFirst Now (CFN), a leading provider of Journey Mapping software and Customer Experience consulting services, has been named the winner of the 2018 Aragon Research Innovation Award for Customer Journey Mapping.

Customer Journey Mapping 49

Customer Journey Mapping 2018 Customer Journey Innovation 49

Oracle

JANUARY 16, 2018

With every new year comes new customer experience trends and innovations. On the horizon for 2018 is an increase in customer advisory boards, new job titles, and the next frontier of customer experience-related innovation management. Prediction #2: Increased focus on innovation management.

2018 52

2018 Customer Experience Net Promoter Score Innovation 52

Oracle

MAY 21, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience. So here we have the Yamaha 2018 450 motocross bike.

Demo 84

Demo Automotive Innovation 2018 84

Avaya

MAY 8, 2019

That means customizing offerings for the needs of each client, and meeting each client in the context of the markets they serve has always been a key ingredient of C3i Solution’s market leadership. Gartner has named Avaya a Leader in their 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide.

Innovation 74

Innovation Customer Engagement Engagement Contact Center 74

C3Centricity

AUGUST 20, 2017

Do you know how you’re going to beat the competition in 2018? Faster growth, increased profitability, or more successful innovations? ” To quote a comment in the excellent book Marketing Metrics, from the Wharton School Collection, by Paul W. More Successful Innovation.

2018 48

2018 Innovation Competitive Advantage Books 48

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. 360-degree view of your customer.

2018 84

2018 Customer Service Multi-Channel Document 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. 360-degree view of your customer.

2018 84

2018 Customer Service Multi-Channel Document 84

CSM Magazine

MARCH 25, 2024

“Draft My Email is an AI-powered assistant that generates messages and is expected to transform how people manage their emails,” says Jonathan Isaacs, Product Marketing Manager at BigChange. “We see it a big time-saver especially for users who have to respond to frequent incoming emails.

2013 52

2013 2018 Customer Relationship Management 2020 52

Oracle

NOVEMBER 27, 2019

Modern retailers understand this new omnichannel reality and are adopting retail innovation strategies to meet shoppers wherever they are — and on whatever device they choose. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. Revolutionizing the drive-thru experience. The future of retail.

Retail 74

Retail Innovation 2019 Multi-Channel 74

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.

2018 72

2018 Customer Journey Mapping Contact Center E Commerce 72

Lithium

AUGUST 8, 2018

Social Marketing Champion. NEW IN 2018: B2B Community Innovator. B2C Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible. Rules & Terms: The 2018 Lithy Awards are only open to Lithium customers.

2018 40

2018 B2C Social Media B2B 40

Lithium

AUGUST 8, 2018

Social Marketing Champion. NEW IN 2018: B2B Community Innovator. B2C Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible. Rules & Terms: The 2018 Lithy Awards are only open to Lithium customers.

2018 40

2018 B2C Social Media B2B 40

Lithium

AUGUST 8, 2018

Social Marketing Champion. NEW IN 2018: B2B Community Innovator. B2C Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible. Rules & Terms: The 2018 Lithy Awards are only open to Lithium customers.

2018 40

2018 B2C Social Media B2B 40

Oracle

SEPTEMBER 25, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Oracle Cloud Apps: Your Innovation Machine Built on AI, IoT, and Blockchain. Data 101: What All Marketers Need to Know.

2018 53

2018 Technology E Commerce 2017 53

Oracle

APRIL 10, 2020

Over 60% of Millennials and Gen Z consumers stream video daily, according to a 2018 Deloitte study. So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020? So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020?

2020 52

2020 Innovation Entertainment Social Media 52

QuestionPro Audience

APRIL 6, 2018

Advertising agencies are facing a lot of adversity in 2018. Ad agencies need to find new ways to add value to their client engagements, and keep profit margins in the green, which is why ad agencies need to implement market research into their strategy more than ever. BETTER CLIENT OUTCOMES. UNDERSTAND THE CONSUMER. TEST CAMPAIGN.

2018 83

2018 Advertising 2016 Consumers 83

Oracle

JANUARY 14, 2018

This week, the SmarterCX.com team was at NRF 2018 , the National Retail Federation’s Big Show. Javits Convention Center, NRF is one of the largest and most anticipated retail events each year, and showcases the latest in retail customer experience trends and technology innovations. Taking place in New York City at the Jacob K.

2018 49

2018 Retail Customer Experience 2017 49

CSM Magazine

NOVEMBER 7, 2018

Figures from Ofgem have revealed that the average number of complaints received by the leading utility companies per 100,000 customer accounts had decreased from 3,510 in Q1 2013 to 2,233 in Q1 2018, but the average number of complaints resolved by the suppliers by end of the next working day dropped from 81 percent to 60 percent in the same period.

Interaction 221

Interaction Telecommunications 2018 2013 221

One Millimeter Mindset

DECEMBER 13, 2018

Collaborative storytelling involves everyone in the organization, not just the marketing department. . Her One Millimeter Mindset speaking and consulting programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. Babette’s Playbook of collaboration hacks, Do YOU Mean Business?

Blog 68

Blog 2018 Workshop Customer Retention 68

Up Your Service

SEPTEMBER 22, 2018

Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”. Service innovation in a commoditized world is a source competitive advantage. Question: Is service a cost center or revenue (value?)

2018 74

2018 Measurement Competitive Advantage Metrics 74

ShepHyken

AUGUST 20, 2018

Forbes) As companies pour money into generating the seemingly elusive “word-of-mouth marketing,” it’s not just about celebrities and other influencers. Domino’s Pizza Serves Up Innovations In Customer Experience (CX) To Drive Business Growth b y Brian Solis. My Comment: Domino’s pizza has a simple business, right?

Article 69

Article 2018 Customer Service B2B 69

Experience Investigators by 360Connext

OCTOBER 17, 2018

We aim for an exceptional “journey” for our customers but are only referring to marketing. A customer-centric culture is where innovation and imagination around the customer experience live. Tweet “”…culture is where innovation and imagination around the customer experience live.”

Leadership 283

Leadership Culture Customer Centricity 2019 283

Oracle

DECEMBER 11, 2019

As 2019 draws to a close and a new year and a new decade are nearly upon us, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key innovations in AI that made a splash in 2019 and set the stage for future innovation in 2020 and beyond. AI changes how we manage our money.

2019 52

2019 Innovation Financial Sports 52

Customer Bliss

DECEMBER 14, 2018

As many of us are taking some much-needed downtime, I’m closing out the year by replaying some of my most popular episodes from 2018. Today’s episode, which many of you seemed to enjoy, features Amanda Sachs , General Manager, Customer & Partner Experience at Microsoft.

2018 120

2018 Chief Customer Officer Culture Competitive Advantage 120

Oracle

SEPTEMBER 19, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. General Session: The Latest CX Innovations for Sales. Here are 5 of the upcoming, must-see sales-focused sessions.

2018 49

2018 Sales Roadmap Loyalty 49

Oracle

JANUARY 11, 2018

As we move into 2018, every SMB should ask these four questions: Are we on the right road to success? What worked to engage your customers in 2017, or earlier, may not bring you success in 2018. Some of your employees were meant to be managers, and some were meant to be sales or marketing superstars.

2018 53

2018 Social Media 2017 Customer Centricity 53

Oracle

NOVEMBER 5, 2018

Modern Customer Experience 2018 is heading to Europe and will take place in Amsterdam (November 6), Frankfurt (November 13), London (November 14), and Stockholm (November 15) with planned sessions on topics including keeping up with customer demands, expanding your network, the future of customer loyalty, and more. View more details.

2018 40

2018 Customer Experience Hotels B2B 40

Second to None

JUNE 5, 2018

He is a digital marketing specialist who has helped several businesses gain traffic, outperform competition and generate profitable leads. This can be done successfully by using CX tools, like journey mapping, which can be applied on a day-to-day basis for solving the obvious business challenges posed by the B2B CX strategy in 2018.

B2B 63

B2B 2018 Voice of Customer Loyalty 63