5 Top Customer Service Articles for the Week of August 12, 2019
ShepHyken
AUGUST 12, 2019
Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets] by Alyona Medelyan. Thematic) This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action. Still, there’s some sound wisdom in this way of thinking.
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