Lithium

OCTOBER 5, 2021

Some blog areas are limited to Khoros customers only. 3 Things we learned at Khoros Engage 2021. Create an integration that connects Khoros Care with a personal profile page. Include time zone while scheduling knowledge base and blog articles for publication. Some blog areas are limited to Khoros customers only.

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Lithium

JULY 7, 2021

The podcasts will share the stories from leaders building exceptional customer experiences and connect listeners with peers and expert insight to help them create customers for life. Some blog areas are limited to Khoros customers only. Advanced Care Analytics Save your spot July 29, 2021.

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BlueOcean

DECEMBER 21, 2020

Impacted by the pandemic, unemployment, health issues, wildfires, lockdowns, and endless other challenges, customers needed a point of human connection more than ever before. We are beyond grateful for the compassion of our agents and the flexibility of our clients as we sought to deliver that connection. Laurie Ruettimann. Shep Hyken.

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Hello Customer

MAY 19, 2021

As demand increases, the importance of human based customer care centers will keep on growing throughout 2021. If this blog made you curious for more, register for our upcoming webinar sessions on extreme customer centricity with Steven Van Belleghem! And it won't disappear any time soon. Its importance can’t be underestimated.

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ShepHyken

NOVEMBER 1, 2021

Seth’s Blog) Customer service is expensive. Business Insider) Connected commerce refers to a customer experience that integrates commerce across all aspects of the customer’s life. It’s the word to describe the connected and digital world. (By Here are my top five picks from last week. Follow on Twitter: @Hyken.

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Integrity Solutions

JANUARY 6, 2021

With the stresses of the pandemic, uncertainty in the business environment, and pressures of working from home and juggling personal and professional lives, we’re all looking forward to a fresh start in 2021. In addition to burnout and feelings of isolation, some employees are losing their sense of connection and loyalty to the company. “A

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Comm100

JANUARY 21, 2021

If 2021 is the year that you want to find the best live chat software for your small business, then read on to find out everything you need to know about small business live chat software. From here, they connect with an agent and exchange typed messages (and even talk over audio and video chat, but we’ll get on to this later on).

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ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape. And stay tuned for our next BIG RYG conference happening in fall 2021 (more details to come).

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Lithium

JANUARY 12, 2021

Our vision is to help brands create customers for life by delivering human connection across the customer experience — that starts with listening to your customers and providing them with meaningful engagement. Some blog areas are limited to Khoros customers only. January 21, 2021. Read the full press release here.

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Integrity Solutions

JANUARY 18, 2021

But before you barrel ahead into 2021 and look for signs of returning to the “good old days,” sales leaders and their teams have a lot to learn from 2020. In fact, your success in 2021 depends on it. Research from HubSpot shows that 68% of sales leaders plan to implement a hybrid or fully remote sales model in 2021.

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ShepHyken

JUNE 28, 2019

Gartner estimates that by 2021, 15 percent of all customer service interactions will be completely handled by AI, an increase of 400 percent from 2017. In this world of increasing self-service interactions, the moments when a customer connects to a support agent are becoming less frequent.

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Lithium

SEPTEMBER 7, 2021

Social Suites, Q3 2021 to help make the best decision for your business and empower your team to achieve your goals. Some blog areas are limited to Khoros customers only. Everyone here at Khoros would like to give a huge thank you all for continuing to participate in the community and providing feedback. Check out the Forrester Wave ™?

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Lithium

NOVEMBER 2, 2021

With this year's Autumn Innovation Release , we’ve made it more painless than ever to build AI-powered chatbots, connect with your peers, create simple and secure interactions, and ultimately build trust with your customers and prospects. Some blog areas are limited to Khoros customers only.

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Lithium

MAY 4, 2021

Some blog areas are limited to Khoros customers only. HubSpot, Slack, and Community Growth : After 5 years of partnership with Khoros, HubSpot is still looking for ways to innovate and connect with their customers, partners, and developers online. Here’s the Atlas content you do not want to miss! Apple iOS 14.5

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Lithium

AUGUST 3, 2021

Some blog areas are limited to Khoros customers only. You can save valuable time with these 5 Resource Center tips The Resource Center is your All-Ways connected guide built right into your Khoros Solution. Advanced Marketing product webinars Watch now. Advanced Care product webinars Watch now. Auto application of Labels for Ads!

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Hallmark Business Connections

NOVEMBER 16, 2020

Download our whitepaper on emotional connectivity suggestions for employees. The post The 2021 Tool Kit Companies Need Now to Build a Better Customer Experience appeared first on Hallmark Business Connections. Interested in learning more about upping the ante on your customer service?

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Totango

FEBRUARY 25, 2022

We wrapped up 2021 with a few game changing innovations and are excited to get on the road again with another exciting year of new features. . The post 2022 Product Roadmap appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Have you seen what Totango is working on?

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Totango

DECEMBER 28, 2021

In our State of the Customer Success Industry and Salary Report for 2021 customers told us that their top challenges for 2021 included: Ability to scale and connect with more customers. 2021 Product Highlights in Review appeared first on Best Customer Success Blog: Articles for Enterprise Growth. ‍ .

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Stella Connect

DECEMBER 15, 2021

Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK.

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Russel Lolacher

DECEMBER 20, 2021

. — Darren Anderson (@DarrenCAnderson) November 22, 2021. — jessica ruth (she/her) (@allen_jessica) November 18, 2021. In November of 2021, the province of British Columbia was hit with an unbelievable amount of rainfall that washed away highways, homes and land. Well in late 2021, Mother Nature stepped up too.

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ViiBE Blog

JULY 15, 2021

ViiBE Blog. July 15, 2021. Video assistance is also beneficial because it makes it easier to show empathy and connect with the customer in need of help, despite the support being given during a remote interaction. 26 August 2021. 25 August 2021. 24 August 2021. 23 August 2021. Kelly Dell.

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Stella Connect

NOVEMBER 29, 2021

For in-depth insights on this topic, we at Stella Connect by Medallia commissioned a research study of more than 2,100 consumers to get a better understanding of the evolving customer service and customer experience landscape to determine the best practices for meeting and exceeding customer needs. . #2:

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CX Accelerator

JULY 1, 2020

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. One company asked their customer service employees to connect to VPN and haul their desktop computers home with them. Back To CX Accelerator Blog

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ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

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Hallmark Business Connections

MARCH 9, 2021

And though financial optimism has increased since July, 40% of Americans don’t expect their finances to return to “normal” until at least the second half of 2021. In 2021, it isn’t just about who you want to buy your products or services, but who can. Between March and April 2020, the personal savings rate surged from 12.7%

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Stella Connect

DECEMBER 2, 2021

Stella Connect by Medallia commissioned a research study of more than 2,100 consumers in the US and UK to learn more about what customers expect from customer service teams and how brands can improve the customer service experience in the new year. . Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK.

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Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Similarly, in Canada, the Edelman Trust Barometer reported a drop in public trust in government, falling from 53% in 2020 to 49% in 2021. Behind-the-scenes insights demystify government actions, fostering connection.

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TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. His specialty is exploring the connection between customer service and technology. Follow on LinkedIn.

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BirdEye

NOVEMBER 30, 2023

This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Optimize for organic search According to Google , they saw an all-time high search volume for “fun activities” in 2021 across the U.S.

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kommunicate

JULY 27, 2021

And we also remember having to then connect with a Human because the chatbot couldn’t understand our query. The post Conversational AI: A Complete Guide for Business in 2021 appeared first on Kommunicate Blog. It was simply too complex for the Bot to decipher.

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SmartKarrot

JUNE 24, 2021

This can be CS blog communities, CS meetups groups, CS Slack teams, Forums and others. Its great if you want to connect, collaborate, and discuss customer journeys. You can connect, collaborate, and grow with the brightest minds in customer success. This post does that for you. Customer Success Forums. Customer Success Forum.

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Uniphore

JUNE 22, 2021

You’ll see what we mean when you check out the videos and comics in Jacada’s Call Center Life: 2021 Edition. Jacada's Call Center Life: 2021 Edition. An EngHouse study reported that 91% of call center agents say they’re planning to quit in 2021. Jacada's Call Center Life: 2021 Edition.

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CX University

MARCH 18, 2024

In today’s digital age, businesses are on a mission for fresh, exciting ways to connect with their customers and craft unforgettable, personalized journeys. Furthermore, the rise of the Internet of Things (IoT) will enable even deeper levels of personalization by connecting smart devices to create seamless omnichannel experiences.

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Quadient

DECEMBER 16, 2021

Thu, 12/16/2021 - 19:50. from the White House became my favorite CX writing of 2021. and what changes it signifies for you over a few blog posts and short videos. This executive order expands upon previous executive orders issued in 1993, 2011, 2015 and 2021 seeking to improve government customer/constituent experience.

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SaleMove

JULY 9, 2021

Driven by the convenience of online shopping, insurance companies are now expected to provide information that helps customers learn about policies, compare options and even complete an application from virtually any connected device, 24/7. “To

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Chadwick Martin Bailey

MARCH 4, 2021

I wrote a blog post about this topic a couple of years ago, and thought it was about time for a refresh. Build connections: Meaningful work always starts with a connection. Our project management style revolves around making connections and engaging stakeholders at every stage of the project.

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TechSee

AUGUST 14, 2023

Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog. Keith took over the leadership of the CX Foundation in April 2021, curating and providing a range of content, resources, and thought leadership.

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