West Monroe

DECEMBER 20, 2022

A significant majority (87%) of respondents in the 2021 MLC M4.0 In the 2021 MLC sustainability survey, 52% of respondents said they believe M4.0 technologies will be significant to reaching sustainability targets. Green IT : Enterprise technology accounts for 1% of global greenhouse emissions. The result?

2021 52

2021 2022 Metrics 2030 52

West Monroe

DECEMBER 20, 2022

A significant majority (87%) of respondents in the 2021 MLC M4.0 In the 2021 MLC sustainability survey, 52% of respondents said they believe M4.0 technologies will be significant to reaching sustainability targets. Green IT : Enterprise technology accounts for 1% of global greenhouse emissions. The result?

2021 52

2021 2022 Metrics 2030 52

Avaya

AUGUST 2, 2017

Nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021, yet only 5% feel they’ve mastered digital to a point of competitive differentiation. In our experience, the reason for this is because an initial business discovery process was not sufficiently performed to put a strategic execution roadmap in place.

Roadmap 63

Roadmap Workshop 2021 Communication 63

CSM Magazine

JUNE 14, 2022

When it comes to digital transformation, the huge potential of South Africa is fast becoming a reality thanks to the arrival of new Amazon Web Service (AWS) Region in Cape Town in 2021, comprising three availability zones. This will allow our customers in the region to provide superior customer service and reduce costs, quickly and with ease.

Banking 59

Banking 2021 Roadmap 2022 59

C3Centricity

JANUARY 4, 2021

The article shows you how to connect with your customers and gather their information. It also has some tips on how to build a good relationship with them and respectfully let them leave if they no longer want to connect with you. Why Technology Won’t Help You Understand Your Customers. Well think again!

Customer Centricity 62

Customer Centricity 2020 Hospitality Article 62

Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. Perhaps customer-specific strategies were not as well-defined as intended, or there was a misalignment between business outcomes and technology implementation.

Roadmap 41

Roadmap Workshop Webinar 2021 41

Qualtrics

FEBRUARY 5, 2021

The Qualtrics customer service team was recognized for ‘Best Use of Technology’ for its innovative support portal, which drove a 40% rise in accurately assigned tickets; and for ‘Innovation in Customer Service’ with the XM Community, which, since launch, has driven a 10X improvement in feature request satisfaction. Best use of technology.

Customer Service 26

Customer Service Multi-Channel Roadmap Contact Center 26

C3Centricity

JANUARY 13, 2021

The article shows you how to connect with your customers and gather their information. It also has some tips on how to build a good relationship with them and respectfully let them leave if they no longer want to connect with you. Why Technology Won’t Help You Understand Your Customers. Well think again!

Customer Centricity 71

Customer Centricity Article 2020 Hospitality 71

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Today, his love for technological innovation, science, and creativity has established him as one of the most respectable business outcomes and Customer Success experts globally. Lincoln Murphy. Jeff Breunsbach. Kristi Faltorusso.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

VDS

JULY 20, 2020

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret not changing sooner. One company asked their customer service employees to connect to the VPN and haul their desktop computers home with them. Two specific examples come to mind.

Contact Center 52

Contact Center 2022 Call Center Roadmap 52

West Monroe

AUGUST 11, 2022

Manufacturing was ranked as the most targeted industry in the cybersecurity space in 2021, with attackers seeking to exploit unpatched software and capitalize on supply chain delays to pressure organizations into paying a ransom. technologies to keep pace with surging demand and disruption. All Rights Reserved. Because in an M4.0

2022 52

2022 Technology Roadmap Leadership 52

West Monroe

AUGUST 11, 2022

Manufacturing was ranked as the most targeted industry in the cybersecurity space in 2021, with attackers seeking to exploit unpatched software and capitalize on supply chain delays to pressure organizations into paying a ransom. technologies to keep pace with surging demand and disruption. All Rights Reserved. Because in an M4.0

2022 40

2022 Technology Roadmap Leadership 40

West Monroe

FEBRUARY 23, 2022

The third is agility through a connected-worker environment—specifically, the ability to get information and signals to operators quickly so that they can work faster, safer, and smarter. Evolving technology is key to achieving these goals. What is the roadmap? And what new technologies will help us get us there?

Leadership 52

Leadership Culture Technology Connections 52

West Monroe

NOVEMBER 2, 2022

billion through their IPOs in the first half of 2022, a sharp decline from a $155 billion boom in 2021. One of the most significant steps companies can take in the sell-side process is crafting a clear value creation story that articulates the company’s value proposition and foundational technology and operations.

Roadmap 52

Roadmap Innovation Financial 2022 52

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. recently released an analysis of what drives overall restaurant brand value, reviewing data from 2016-2021 for 55 restaurant chain brands. McKinsey and Co.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. recently released an analysis of what drives overall restaurant brand value, reviewing data from 2016-2021 for 55 restaurant chain brands. McKinsey and Co.

2022 52

2022 Roadmap Customer Relationships Brands 52

ChurnZero

MARCH 31, 2023

This will be a mixture of advice, guidance and mentoring, as well as ensuring that the technology is doing the job it’s intended to do. The billing platform Recurly tracked 1,900 subscription services in 2021 and 2022 and found the average customer churn rate is 5.6%. Share your vision and roadmap. You have to meet them.

Customer Success 98

Customer Success Net Promoter Score 2022 Sales 98

ViiBE Blog

AUGUST 18, 2021

August 18, 2021. While there are many different ways to build a customer-centric culture, this article will focus on a few key areas like customer expectations and technology. . They can connect to a ViiBE call with a simple web link and speak to a support agent via video, voice, or text. 26 August 2021. 25 August 2021.

Customer Centricity 52

Customer Centricity Net Promoter Score 2021 E-support 52

Gainsight

MAY 18, 2023

Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product Keynote to explain how Gainsight’s three product lines come together to power Digital Customer Success. We’re talking about our Product team.

2023 52

2023 Chief Customer Officer Customer Journey Customer Success 52

Centercode

FEBRUARY 11, 2021

And in the realm of technology, Centercode research revealed that 55% of consumers planned to skip in-store shopping completely and purchase new tech devices online — an 8% increase from 2019. Here are the four biggest shifts in how your customers are operating — and the one thing you need to do to win them over in 2021.

2020 98

2020 E Commerce E-support 2019 98

inSided

OCTOBER 1, 2022

Low content adoption : A fractured technology stack that limits the ability for 1-to-many many messaging of content to customers, resulting in little awareness and discoverability of relevant content. This is exactly what Cognite built when they launched their Cognite Hub in 2021. From fractured to unified customer journey.

Document 52

Document Customer Journey Customer Success Events 52

West Monroe

JANUARY 18, 2023

Radio Flyer generated $120 million in revenue in 2017, four times its 1997 sales revenues, which climbed to $200 million in 2021. And they leverage digital strategies and tools to connect with customers and deliver major value—consistently, efficiently, and at scale.

Banking 52

Banking Innovation 2022 Government 52

Clarivate

NOVEMBER 7, 2023

To meet these challenges, Clarivate is developing cutting-edge AI technology that will remove roadblocks in the research and publishing process and ultimately contribute to the betterment of research. Researchers may rightly question whether they can trust the technology at this early stage in its lifecycle.

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Reference Presentation Roadmap Consulting 64

Gainsight

AUGUST 10, 2020

Now is time to determine the engagements that are easily automated and find technology that will help you operationalize. . Before you know it, that human-connection that helps organizations thrive is falling by the wayside. . Our executives spoke at length about the ways that their teams are getting creative to stay connected.

Leadership 59

Leadership 2020 Events Customer Success 59

SmartKarrot

JANUARY 12, 2021

With the growth of technology, the healthcare sector has adopted highly sophisticated technologies like Big data, electronic health/medical record (EHR/EMR) in their software products. Yet, because of the use of technology to gain valuable information to conduct customer success operations , it is more prevalent in product-based firms.

Healthcare 10

Healthcare Customer Success 2025 Customer Centricity 10

Kustomer

AUGUST 19, 2021

By sitting down and asking and saying, “I’m now going to come back to you with not only this year’s roadmap, but let’s also look at the three year strategic plan.” And bringing all those connection points. It’s a great mantra for 2021. So I really think it’s key. Gabe Larsen: (03:35).

Culture 98

Culture Chief Customer Officer NPS B2B 98

West Monroe

MARCH 8, 2022

Manufacturing executives have been overwhelmed with messaging around information and operational technology (IT/OT) convergence. That messaging suggests convergence must happen before they can take advantage of AI, machine learning, industrial internet of things, and other emerging technologies that will drive the factory of the future.

Roadmap 52

Roadmap Technology Leadership Consumers 52

Lithium

FEBRUARY 3, 2021

If you haven’t already, join the CMAD Discussions on Atlas , where you can continue to connect, learn, and share ideas among fellow experts. Here’s to resilient communities and their fearless community managers leading the way in 2021 — representing the best of human and digital connection. Thank you! _. Recent Atlas Blogs.

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2021 Webinar Roadmap Blog 52

Gainsight

JUNE 10, 2021

But overall, having an interest in data and technology is key, after all, understanding data is fundamental to the job! Despite the size and global complexity of the company, they developed a vision and roadmap to success with four KPI: revenue growth, lead pass to Sales, retention, and merchant satisfaction NPS.

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Metrics Customer Success Customer Journey Measurement 52