CSM Magazine

DECEMBER 10, 2021

The AWS Partner Network (APN) recognized VoiceFoundry’s work to help customers elevate their customer experience leveraging Amazon Connect. “This award is recognition of our commitment to helping our customers reimagine their customer experience, taking advantage of cloud technologies at the forefront of the modern contact center.”

2021 52

2021 Connections Contact Center Omnichannel 52

Think Customers

OCTOBER 20, 2021

Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. Explore how physical and digital spaces can unlock amazing customer experiences (CX) in 2022. Brick-and-mortar success in 2022. Retail success in 2022.

2022 52

2022 Retail 2026 Omnichannel 52

Inbenta

NOVEMBER 3, 2022

There’s no denying it: the healthcare industry is experiencing rapid changes and advancements in technology every year. Artificial intelligence (AI), Neuro-Symbolic AI , and Natural Language Processing (NLP) are just a few of the many innovations making their way into hospital systems, research labs, and doctor practices.

Healthcare 96

Healthcare 2022 2030 Hospitality 96

CSM Magazine

FEBRUARY 2, 2023

Nearly half (44%) of global consumers are frustrated by the dominance of the English language on the internet and technology, a new report by RWS has revealed. Its core enabler is technological innovation, which is in theory facilitating the rise of a global community. For further information, please visit: www.rws.com.

Consumers 52

Consumers Technology Culture 2023 52

Gainsight

JUNE 2, 2022

We know that what she will bring to the table is an extraordinary perspective on business, technology, and CS. Yancey Spruill is the CEO of DigitalOcean, known for its digital storage and networking products and solutions powered by cloud technology. His approach to technology, business, and community is inspiring.

2022 52

2022 Chief Customer Officer Innovation Connections 52

West Monroe

JANUARY 25, 2022

Entering 2022, 87% of manufacturers remain optimistic. The ongoing adoption and implementation of digital technologies should aid the transformation of production and reshape businesses, creating greater efficiency and better relationships between producers, suppliers, and customers. Building digital capabilities can be difficult.

2022 52

2022 E Commerce Competitive Advantage Leadership 52

Magellan Solutions

MAY 20, 2024

billion in the year 2022. These companies are being lauded for their expertise, innovative solutions, and unwavering commitment to excellence. Concentrix is committed to high-impact interactions that deliver value to customers, powered by innovative technologies and a talented workforce.

Call Center 52

Call Center 2024 Innovation E-support 52

Uniphore

JANUARY 25, 2022

Ah, 2022, a new year. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” Here are some of my predictions for 2022…. Every Company will be a Technology Company. Not so fast. And it’s a two-way street.

2022 52

2022 Healthcare Banking 2020 52

Experience Investigators by 360Connext

FEBRUARY 1, 2022

This manifests as not getting the resources, people, technology and tools they need to help actually deliver better experiences. Without buy-in , CX leaders are less likely have collaboration with other departments in the organization, which was confirmed in GetFeedback’s State of CX Report for 2022.

Customer Experience 376

Customer Experience Net Promoter Score Reference 2022 376

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. If you missed the 2022 list, you can check it out here. Their knowledge and impact is constantly reshaping the service industry.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Forrester's Customer Insights

JUNE 20, 2022

Paris was the center of innovation and technology last week. The 2022 edition of Viva Tech in Paris was a great success with more than 90,000 in-person visitors and 300,000 digital connections.

2022 49

2022 Innovation Events Technology 49

SurveyGizmo

DECEMBER 21, 2021

LOUISVILLE, COLORADO, DECEMBER 21, 2021 – Alchemer (formerly SurveyGizmo) – a global leader in Customer Experience (CX) and Voice-of-the-Customer (VoC) technology – announced today that G2.com Organizations want high-value applications that don’t weigh down business and technology teams.

2022 52

2022 Feedback 2021 Technology 52

CSM Magazine

FEBRUARY 14, 2023

Waterfield Tech , a leading global customer engagement solutions provider, today shared business growth highlights for 2022. 2022 was a transformational year for our organization and for the entire conversational AI industry,” said Steve Kezirian, CEO at Waterfield Tech.

2022 52

2022 Contact Center Competitive Advantage Omnichannel 52

West Monroe

OCTOBER 19, 2023

To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.”

ROI 52

ROI Technology Return on Investment 2030 52

Magellan Solutions

AUGUST 19, 2021

Here are some pandemic-sparked retail banking trends worth keeping an eye on for 2022 and beyond: The emergence of the neo-normal. The surge in digital banking transactions in recent years has further prompted traditional banks to explore their own technological solutions and elevate their digital offerings. .

Banking 52

Banking Retail 2022 2021 52

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Top 10 customer feedback tools in 2022. Also, if your customer feedback tool connects with your existing apps and technology, the workflow will be smooth, enriching your experience with the software. . Top 10 customer feedback tools in 2022. Introduction. UserReport.

2022 52

2022 Feedback Multi-Channel NPS 52

Comm100

APRIL 21, 2022

With this in mind, it becomes crucial to keep an eye on the latest credit union technology trends that will help them to improve credit union member engagement and experience. This blog will look at the top 4 credit union technology trends in 2022 and how each can help to satisfy the needs of current members, as well as future ones.

Technology 56

Technology Financial 2022 Banking 56

SurveySensum

DECEMBER 1, 2021

15 Best NPS Tools to look for in 2022. 15 Best NPS tools of 2022. You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys. It should blend effortlessly with your technology, workflows, and communications. Introduction.

NPS 52

NPS 2022 Net Promoter Score E-support 52

Retently

MARCH 29, 2023

From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. Tesla brings innovation When you drive a Tesla, your concept of what a car should be is irrevocably shaken. Tesla’s autopilot technology is a significant selling point for its vehicles.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

CSM Magazine

AUGUST 10, 2023

Our ability to understand and optimise the customer journey through innovative solutions aligns well with the government’s forward-thinking approach. This substantiates Sabio’s growth, innovation, and dedication to helping improve the digital experiences of our public sector customers.”

Wireless 52

Wireless Government 2022 Customer Journey 52

CSM Magazine

JANUARY 5, 2022

The good news is technology is helping brands meet this challenge with Artificial Intelligence (AI). . To make this task even simpler, brands can use AI-driven customer service technology. 5 Best AI-driven Customer Service Trends in 2022. 5 Best AI-driven Customer Service Trends in 2022. Revolutionary Chatbots.

2022 52

2022 Customer Service 2027 Multi-Channel 52

Strativity

MAY 25, 2023

Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. But the success of these programs has as much to do with insights as technology. Starbucks’ Connect program does this exceptionally well.

Brands 52

Brands Loyalty Programs E-support 2022 52

Lithium

NOVEMBER 1, 2022

Atlas Series: Secure Executive Support for your Community Join the event on Wednesday, October 12th to watch a lively panel discussion with experts from Khoros, SearchUnify, and the American Society of Civil Engineers on how to build the ultimate technology infrastructure for Communities 3.0. Available On-demand.

2022 52

2022 Roadmap ROI Social Media 52

SurveySensum

JUNE 14, 2022

As advanced survey methodologies outsmarted the CATI system with innovative technologies, there is no possibility that telephone surveys will ever have a comeback. . A significant issue with the CATI system in 2022 is that 8 calls out of 10 are always unanswered or marked as spam. So, what is a CATI system? Biased responses.

2022 52

2022 Feedback Demo Net Promoter Score 52

SurveyGizmo

APRIL 19, 2022

Alchemer’s commitment to data privacy and security incorporates multiple layers of internal and third-party technologies, features, and controls. Contact: Connect Marketing Sherri Walkenhorst sherriw@connectmarketing.com (801) 373-7888. Customers can trust Alchemer to protect their customers from ever-expanding phishing threats.

2022 98

2022 Innovation Feedback Technology 98

Lumoa

JULY 17, 2023

Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. In order to meet these demands, you have to adopt and implement innovative technological solutions that cater to your client’s needs and preferences, ensuring a seamless and satisfying digital cx.

Customer Experience 83

Customer Experience Omnichannel Multi-Channel Competitive Advantage 83

BlueOcean

DECEMBER 13, 2022

Gas, grocery, fashion, technology… and probably more. According to Bond Brand Loyalty’s 2022 Loyalty Report , a new variable has entered the game that changes how customers view loyalty—that the “brand is loyal to me.” Prime rewards are applicable across each sub-brand, creating a highly connected loyalty program.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

SurveySparrow

DECEMBER 27, 2021

It has changed the CHRO’s priorities and forced them to adapt to a remote working structure, including making technological and operational changes overnight. Improving operational excellence is going to be a critical measurement of success in 2022 as well. Increased reliance on technology, mainly automation. Better rewards.

2022 52

2022 Government Leadership Measurement 52

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. More devices connected to the electric grid—and more data being collected—significantly increases exposure to cybersecurity threats. That said, these challenges and trends provide opportunities for utilities to build a more connected and resilient energy ecosystem.

2022 40

2022 Transportation Telecommunications Wireless 40

Maru Group

FEBRUARY 7, 2022

By Mallory Salerno, Vice-President, Business Development, Maru/Matchbox | February 7, 2022. In a market already in flux, neobanks and financial technology firms (fintechs) are maximizing this missed opportunity by providing customers with deeply satisfying experiences from start to finish. BNPL users have more than one agreement.

2001 89

2001 2021 Financial 2022 89

West Monroe

MARCH 27, 2023

Twitter icon Created with Lunacy Q&A Thinking about your passion for mentoring the next generation, how have companies been able to successfully create a culture that innovates? In your experience, how are Millennial and Gen Z workers looking at technology in the workplace? I consider this new kind of culture “Culture 2.0.”

2023 94

2023 2022 Social Media Culture 94

CSM Magazine

FEBRUARY 17, 2022

As technologies and consumer expectations develop, the customer service landscape is evolving at an accelerated rate. A shift to hybrid working has also forced brands, who hadn’t done so already, to digitally transform, increasing the speed of technology adoption. 2022 will no doubt throw a few more hurdles at customer service teams.

Customer Service 98

Customer Service 2016 2022 Brands 98

SurveyGizmo

FEBRUARY 24, 2022

It is great to see our customers, like Amdocs, using the Alchemer platform as the foundation for such an innovative Voice of the Customer solution, truly creating a culture where action is continuously taken based on feedback and insights.”. Register to attend this informative webinar on March 24, 2022 at 11am ET. About Amdocs.

Webinar 52

Webinar 2022 2021 Innovation 52

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” One of our all-time favorite Pulse moments was at Pulse 2022, when we gave the gift of inSided-branded, Amsterdam-inspired clogs. Well, sorta.

2015 52

2015 2023 2013 2022 52

West Monroe

MARCH 6, 2023

She directly leverages her entrepreneurial spirit and background to innovate and lead. Throughout the season, we sat down with fascinating guests and learned how to apply the digital mindset, the value of taking risks, how to embrace failure, and the trends, technologies, and challenges companies are facing today. Do we go all in?

2023 52

2023 2022 E Commerce Innovation 52

Solvvy

OCTOBER 12, 2022

Here’s everything you need to know about these solutions, including how they work and the technology that allows them to deliver relevant and accurate information, simulate human conversations, and provide value to your operation. Introduction to Artificial Intelligence Chatbots. Are All Chatbots Artificial Intelligence Chatbots?

2030 94

2030 Virtual Agent Interaction Technology 94

TechSee

NOVEMBER 27, 2018

AR has emerged as an innovative tool that allows enterprises an almost unlimited opportunity to interact with consumers on their mobile devices. AR creates new digital experiences that transform the customer journey into a connected and immersive visual interactive experience. Contact Centers.

Customer Service 84

Customer Service Contact Center 2025 2022 84