ViiBE Blog

JUNE 2, 2021

Augmented reality is one of the most rapidly evolving technologies, merging both the real and the virtual world together. By overlaying virtual objects and surroundings with the real world, AR revolutionizes traditional ways of doing business and transforms customer experience on both ends.

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TechSee

FEBRUARY 1, 2021

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. AI applications are revolutionizing the way telecoms operate, optimize and provide service to their customers.

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2021 Telecommunications 2025 Average Handle Time 107

Hero Digital

MARCH 26, 2020

This pandemic has created a shift: Technology will be the driving factor to change how people engage with healthcare providers. In the future, patients will demand these technologies including self-service at home diagnoses’ solutions while leveraging an increased use of connected care and wellness devices.

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Healthcare Hospitality Technology Insights 79

Interactions

MARCH 11, 2021

Bringing people and technology together has always been a key tenet of Interactions’ philosophy. We’re constantly looking for new perspectives on how to elevate our Conversational AI to better meet the evolving needs of customers. I loved working in the space, but was eager to work with the technology itself.

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2005 Technology Consulting Automotive 62

TechSee

OCTOBER 31, 2018

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. Artificial Intelligent applications are revolutionizing the way telecoms operate, optimize and provide service to their customers.

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2019 Telecommunications Average Handle Time Call Center 100

TechSee

AUGUST 7, 2018

Online retail has been revolutionized in recent years; creating ease for consumers while allowing retailers to track and influence the buying process, effectively reshaping how, where and when customers interact with their brand. Inaccurate product descriptions are the key factor in 25% of online returns. Unmet expectations.

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Sales E Commerce Engagement Retail 95

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales. It is effective communication.

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Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. This reminds me of a piece I once wrote about Tool vs. Toy , which explores the changing value of technology driven by users vs. investors.

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2018 Customer Journey Mapping Contact Center E Commerce 72

Team HGS

MAY 2, 2018

Ask the Experts: Predictions for the Future of Customer Experience. . Digital disruption has already revolutionized industries across the globe, and the customer service industry is no exception. At the current rate, digital is expected to overtake voice in 2018. Are robots replacing agents?,”

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Customer Experience Omnichannel Webinar 2018 40

Comm100

SEPTEMBER 22, 2016

Sometimes we learn important customer service skills through training, or through years of hard-earned experience. But we still want you to be able to take advantage of the books that can transform your current customer support operations. Customer Experience 3.0: ” – Charles W.

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Books Customer Service Culture E-support 70

C Space

OCTOBER 1, 2018

Christina turns stats to story and is the lead researcher of our 2018 Customer, Experienced. Christina turns stats to story and is the lead researcher of our 2018 Customer, Experienced. A sociologist, ethnographer and author, she’s our in-house pathfinder, constantly mapping out ways for brands to innovate and push boundaries.

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NPS Sports Net Promoter Score Retail 56

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Anika Zubair.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

SurveySparrow

JANUARY 23, 2023

These 2 behemoths have revolutionized the way we see and use technology. We try finding an answer to this and discuss a few more topics along the way. As a feature of Google Sheets, it was initially just a way to collect responses. If you have a laptop or a system, chances are that you’re using both.

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Feedback 2023 Presentation 2016 52

TechSee

MARCH 7, 2019

Today’s contact center agents are no longer satisfied with spending their days placating frustrated customers while under tremendous pressure to meet operational KPIs. They now demand more satisfying and empowering work experiences. Today’s limited Virtual Employee Assistants. Building a better VEA. Team-based models.

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Contact Center 2012 Innovation Loyalty 104

CustomerSuccessBox

MARCH 3, 2022

Perspectives towards things bloom when we experience or read. When for the firms, Customer Success came into sight helping out customers before a situation knocked up mattered a lot. Read on to know about the Customer Success books for Customer Success Managers (CSMs) to read in 2022. Customer rating: 4.6

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Books 2022 Customer Success Management 52

Kustomer

MAY 27, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen meets with Brad Birnbaum , the founder of Kustomer, to learn how teams can adapt to accelerated growth and advancing technologies. Meaning, that the relationships brands should forge with customers simply are nonexistent.

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Omnichannel E-support E Commerce Customer Service 75

Think Customers

FEBRUARY 24, 2020

Disrupting an industry meant figuring out how to get a product or service to customers faster and more cheaply than competitors. So much information and technology is readily available that anyone with an idea could start a business,” he says. However, companies today are being asked to redefine what it means to be disruptive.

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Insurance 2009 Customer Satisfaction 2010 52

Kustomer

JULY 29, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Pam O’Neal from Kustomer. When social platforms were blowing up, many businesses took to these platforms to relate to their customers on a deeper level and to advertise in a way that was more integrated and personalized.

E Commerce 98

E Commerce Social Media E-support Fashion 98

CSM Magazine

OCTOBER 2, 2019

In today’s competitive world, if a company has to survive and thrive, it needs to provide superior quality products or services as well as customer support. As Doug Warner rightly said, “In the world of Internet customer service, it’s important to remember your competitor is only one mouse click away.”

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Call Center Social Media Customer Service Sales 45

Kustomer

NOVEMBER 1, 2021

In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Pam O’Neal from Kustomer. When social platforms were blowing up, many businesses took to these platforms to relate to their customers on a deeper level and to advertise in a way that was more integrated and personalized. What Is Social Commerce?

E Commerce 52

E Commerce Social Media E-support Fashion 52

SurveySparrow

JUNE 27, 2023

From advanced customization options to robust reporting features, these alternatives to Crowdsignal are designed to elevate your survey game and revolutionize the way you understand your customers. This enables you to get the most out of your customer feedback surveys. Please enter a valid Email ID.

Social Media 52

Social Media Omnichannel Feedback Multi-Channel 52

SmartKarrot

JANUARY 20, 2022

Software-as-a-Service (SaaS) businesses use a cloud-based technology distribution model to deliver software. We have profiled a list of the top 25 SaaS companies in the UK. These fast-growing SaaS companies are developing technology to alter how the business, energy, healthcare, and transportation sectors operate. TransferWise.

Hotels 10

Hotels Social Media Advertising Transportation 10

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The recent years have witnessed how SaaS products and companies have changed the way organizations operate online. Here is the list for you –.

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Kustomer

JANUARY 24, 2019

Kustomer, the next-generation customer management platform for the people-first enterprise, announced today a $35 million Series C round led by Battery Ventures , bringing Kustomer’s total funding to $73.5 Exciting news from Kustomer today! Demonstrates explosive 500% year-over-year growth. Plans to accelerate product and market expansion.

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C Space

DECEMBER 6, 2021

In March of 2020, we launched an exploration to understand how people’s lives are changing amidst the new realities thrust upon us by the pandemic, social unrest and evolving technologies. You might be wondering what will change and what will revert back to the way it was? The “inward“ part of the cycle will be with us for some time.

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Consumers Transportation 2019 Airlines 59

Michel Falcon Experience

FEBRUARY 11, 2019

Hey Team, I’m excited to share my Customer Experience Keynote presentation that I shot in St. In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Good afternoon.

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