ChurnZero

MARCH 31, 2021

Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer.

2021 98

2021 B2B 2016 Touchpoint 98

Playvox

FEBRUARY 27, 2024

Modern WEM solutions for contact centers include support for: Recruitment and onboarding Evaluation and improvement Time management Assistance and task management Metrics and recognition Customer journey analytics A WEM suite includes the core quality management (QM) and workforce management (WFM) modules.

Engagement 73

Engagement Contact Center Culture Metrics 73

Optimove

DECEMBER 25, 2023

Recognition by Industry Analysts: Optimove scored the highest in the Journey Orchestration use case in Gartner’s Magic Quadrant companion report, “The Critical Capabilities for Multichannel Marketing Hubs.”

Customer Journey 59

Customer Journey Customer Journey Mapping Download Touchpoint 59

SaleMove

JUNE 18, 2020

Besides the personal and professional satisfaction that such recognition brings, what is equally exciting is the further affirmation that the Digital Customer Service (DCS) space that we are so passionate about, is valuable enough to justify having a cool vendor in the first place.

Touchpoint 52

Touchpoint Innovation Customer Service Technology 52

Alida

AUGUST 26, 2016

A 2014 report from the analyst firm Demand Metric shows that two-thirds of companies employ different types of online communities. According to Laura Ramos, principal analyst at Forrester Research, branded customer communities of this type can help boost positive word of mouth. Does it offer a chance to improve brand recognition?

Social Media 167

Social Media 2015 Innovation 2014 167

Circular Edge

MARCH 4, 2024

Tracy ERP Business Analyst – Construction, Foodservice Equipment & Supplies Company I have been working with the Circular Edge Team for about 8 months, solution-ing various integration needs, and absolutely feel they have brought incredibly talented 'solution experts' to the table.

Transportation 52

Transportation Apparel Sports 2017 52

ChurnZero

JANUARY 28, 2021

This is why we find it so important to provide the best technology we can, to help other SaaS companies succeed, and why recognition like this award is meaningful to us.” Overall SaaS Award winners were selected using Net Promoter Scores (NPS), UI/UX, recent product improvements, 3rd party analyst research, amongst other criteria. .

Net Promoter Score 96

Net Promoter Score 2020 NPS Document 96

Talkdesk

FEBRUARY 5, 2020

The judging panel includes industry analysts, contact center influencers and Talkdesk executives. Winners receive extensive press coverage (including a press release, a blog post and social media recognition), a commemorative trophy and exclusive two-ticket entry to Opentalk. Award submissions are due by March 9.

Innovation 56

Innovation Contact Center Return on Investment Exceptional Customer Service 56

NICE inContact

MARCH 11, 2019

Will facial recognition play a part? And no more fingerprint login, no it’s facial recognition– amazing! To learn more about the influence of AI and understand initial uses for CX today, please join Art Schoeller , vice president and principal analyst at Forrester Research, as he shares his perspectives. Maybe we do look alike!

2025 64

2025 Healthcare 2021 Customer Retention 64

Team HGS

MARCH 6, 2019

By Wendy Shlensky, VP, Global Head PR & Analyst Relations. 1, from Michael DeSalles, Principal Analyst, Digital Transformation, Frost & Sullivan, on the demand for optimized CX. Michael DeSalles, Principal Analyst, Digital Transformation, Frost & Sullivan. HGS Trend 1: Meeting Extraordinary Expectations of Today’s Customers.

Multi-Channel 40

Multi-Channel 2018 2019 Magazine 40

Talkdesk

SEPTEMBER 11, 2017

Here are details about the speakers for the Talkdesk’s Designing Your Intelligent Contact Center event in Austin Texas: Sheila McGee-Smith – Founder and Principal Analyst, McGee-Smith Analytics. Bill Hoppin oversees sales, marketing, and strategic alliances for TalkIQ, a successful speech recognition startup.

Contact Center 47

Contact Center Events Social Media 2017 47

Topdown

FEBRUARY 1, 2017

Though we do not meet all of the criteria for inclusion on the Magic Quadrant itself (for example, we currently serve the US and Canada), the Gartner analysts found us worthy of recognition as a possible best choice for some customers. We are honored to be among just ten mentioned in this section of the report.

2017 67

2017 Communication Management Customers 67

SuiteCX

MARCH 15, 2019

2018 was its best year ever with increased profit, higher demand and recognition in analyst reports. To retain customers in the era of digital business, organizations need to continually invest in the customer experience and customer engagement technologies,” said Jim Lundy, CEO and Lead Analyst at Aragon Research.

CEM 40

CEM Customer Journey Mapping Automotive 2019 40

ChurnZero

APRIL 22, 2020

” Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer.

2020 75

2020 B2B 2016 Touchpoint 75

OpinionLab

NOVEMBER 1, 2016

As I spoke with customers and analysts, and listened to the keynote presentations, I found emerging commonality across three main themes: 1) Mobile is a mainstay. One Forrester analyst coined the term “landmarks” to describe the critical moments that matter in the customer journey.

2016 98

2016 Innovation Return on Investment Airlines 98

Tricia Morris

MARCH 4, 2016

In the customer case management category , Microsoft also earned a Service Leader Award, with Forrester Research senior analyst Ian Jacobs noting Microsoft’s strong focus on usability and its “reputation for a better cost structure than much of the competition” as key reasons for this recognition.

Magazine 51

Magazine 2016 Innovation Technology 51

Natalie Petouhof

JULY 14, 2015

But one way to get recognition is to tell your story of what you and your group has accomplished via Constellation Research’s Super Nova Awards. Sometimes it takes outside recognition to get the internal respect for what you are doing. Case study highlighting the achievements of the winners written by Constellation analysts.

2015 65

2015 Leadership Innovation Travel 65

NICE inContact

JANUARY 29, 2019

But there are also some common areas that can influence satisfaction, including the quality of supervisors, the opportunity to expand job skills, recognition and culture. In addition to supervisors, I’ve seen agents move on to be talented QA analysts, trainers, account managers, schedulers and IT business analysts.

Call Center 65

Call Center Contact Center Culture 2015 65

Interactions

MAY 6, 2021

Or, if there are self-service options but without proper intent recognition and understanding, customers can become extremely frustrated by not being able to actually complete tasks, or having to adapt to robotic and unnatural language. . Instead, it acts as a glorified redirect where the customer will still have to wait.

Contact Center 62

Contact Center Technology Interaction Customer Satisfaction 62

Magellan Solutions

OCTOBER 24, 2017

Meanwhile, Clutch conducted a thorough examination of client feedback and work portfolios to evaluate top back office BPO service providers using a methodology that considered the providers’ industry recognition, case studies, and ability to deliver. With a total score of 30.6

Call Center 51

Call Center B2B Presentation Innovation 51

Bold360

JUNE 26, 2019

The TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of the best B2B technology products. Based entirely on customer feedback, they are not influenced by analyst opinion or status as a TrustRadius customer. . Here’s what TrustRadius had to say about Bold360 : .

Social Media 61

Social Media 2019 Customer Service B2B 61

SurveySparrow

OCTOBER 13, 2023

Data Analysis Pattern Recognition : Analysts analyze collected data to identify patterns. Building Brand Loyalty Engagement and Recognition: Publicly acknowledge and appreciate customer suggestions and feedback. Highlight instances where customer input led to positive changes, fostering a sense of community and engagement.

Feedback 52

Feedback E Commerce Social Media E-support 52

Think Customers

MARCH 28, 2022

This figure is expected to grow in the next few years, with some analysts predicting gig workers will represent more than half of the U.S. According to a Pew Research Center report, “The State of Gig Work in 2021,” 9% of U.S. adults are current or recent gig workers. workforce by 2023.

Contact Center 105

Contact Center Effort Score Metrics 2023 105

Talkdesk

DECEMBER 11, 2019

Talkdesk captured my fascination with its many achievements in such a short period of time, receiving numerous awards and recognition from top analysts and customers alike. Hypergrowth results don’t just happen; they are the result of highly energized, supremely focused people working together to enable the customer experience.

Chief Customer Officer 56

Chief Customer Officer Contact Center Leadership Customer Centricity 56

Alida

OCTOBER 2, 2018

At the 2018 Customer Intelligence Summit , Forrester Principal CX Analyst Rick Parrish laid out these common errors but said it’s easy to sidestep these problems if you know what to look for. Non-financial peer-to-peer recognition is more motivating and costs very little.

Customer Centricity 147

Customer Centricity Financial Contact Center Interaction 147

Solvvy

JUNE 22, 2022

trillion in 2020, and analysts predict it will total more than $6.5 Of course, telephone sales are nothing new, but businesses can now use chatbots capable of automation speech recognition to engage people in effective dialogs via voice or text, or even function on marketing sites to increase sales. trillion in 2019 to $4.2

E Commerce 119

E Commerce E-support Banking ROI 119

CSM Magazine

MARCH 9, 2022

We have been ranked 21 st in the best-performing UK tech scale-up companies, and I would like to thank the entire PCI Pal team across all territories for their hard work and commitment that has enabled us to receive this external recognition.

Financial 52

Financial Government Technology Reference 52

Talkdesk

DECEMBER 11, 2019

Talkdesk captured my fascination with its many achievements in such a short period of time, receiving numerous awards and recognition from top analysts and customers alike. Hypergrowth results don’t just happen; they are the result of highly energized, supremely focused people working together to enable the customer experience.

Chief Customer Officer 52

Chief Customer Officer Contact Center Leadership Customer Centricity 52

ChurnZero

MAY 5, 2021

Congratulations to this year’s finalists on this well-deserved recognition,” said Jeff Joseph, SIIA President. “We Business technology leaders including senior executives, analysts, media, consultants and investors evaluate assigned products during the first-round review.

2021 52

2021 Financial Touchpoint Innovation 52

Optimove

OCTOBER 31, 2021

Then, in August came Forrester’s Wave for Cross-Channel Campaign Management systems, and we were proud to share our recognition as “Leaders.” ” An analyst at a +10B USD enterprise from the Service industry added: “The UI is appealing and produces excellent results, the software is easy to use.

Insights 76

Insights Multi-Channel Document 2020 76

ShepHyken

MAY 29, 2017

He opens with a quote from Dale Carnegie: People work for money, but go the extra mile for praise, recognition and rewards. One analyst explains why. United Continental: What Customer Service Scandal? by Ben Levisohn. My Comment: What United Airlines scandal!

2017 96

2017 Article Customer Service Airlines 96

CSM Magazine

JANUARY 24, 2023

One analyst described ChatGPT answers as ‘ looking like a student trying to answer a question without having attended the lecture ‘ Indeed, this veneer of confidence could easily convince users that they’re accessing expert insight without realising that it’s often just well-crafted tech-speak.

White Paper 52

White Paper Contact Center Events Interaction 52

OpinionLab

NOVEMBER 1, 2016

As I spoke with customers and analysts, and listened to the keynote presentations, I found emerging commonality across three main themes: 1) Mobile is a mainstay. One Forrester analyst coined the term “landmarks” to describe the critical moments that matter in the customer journey.

2016 60

2016 Innovation Return on Investment Airlines 60

Kerry Bodine

MARCH 8, 2017

In short, there’s zero recognition that the entire restaurant is a service in and of itself. Despite the best efforts of designers, educators, journalists, and industry analysts, the word “design” still strikes fear in the hearts of business people around the globe. People are scared of “design.”.

Chief Customer Officer 86

Chief Customer Officer 2016 2010 2014 86

Calabrio

MAY 28, 2019

According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals.” Senior WFM analyst at a $500 million-$1 billion company in the finance industry. This distinction is based on 115 customer reviews that overall rate Calabrio 4.4 Read the full review.

2019 79

2019 Insights Engagement Management 79

Playvox

AUGUST 15, 2022

Robin Gareiss, CEO and principal analyst at Metrigy, shared with No Jitter that while many industry leaders previously didn’t think remote would work for contact centers, the post-COVID need to effectively (and quickly) pivot has changed their views. This, again, underscores misalignment regarding remote work.

Contact Center 77

Contact Center Engagement Management Communication 77

Customer Bliss

JULY 12, 2016

Mingle began his diverse Automotive career at Ford Motor Company, where he gained experience as a financial analyst before taking on a role in marketing. They also have recognition events each quarter where people who have been doing great work with CX can be honored — and stories can be crafted around their work.

Customer Experience 0

Customer Experience Retail Customer Journey Mapping Automotive 0