ShepHyken

JUNE 7, 2019

This might seem like a decidedly old-school customer service channel, but calls are as important, if not more so than ever and more consumers are calling businesses today than any other time in history. There’s a reason 74% of consumers are very likely to choose another business after having a poor phone experience. Think again.

Connections 120

Connections Blog Customer Centricity Consumers 120

ShepHyken

JUNE 28, 2019

Airline agents are still at check-in counters to guide passengers after self-service kiosks and to arrange complicated ticketing. It’s true that in China, in a case of life imitating art, state-run television is testing the world’s first AI news anchors more than 30 years after the Max Headroom television satire.

Contact Center 113

Contact Center Blog 2025 Banking 113

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . Would you please stop using spreadsheets to track employee attendance?

Contact Center 52

Contact Center 2021 Blog Call Center 52

ShepHyken

MAY 4, 2018

Smart companies promise a positive customer service experience, and they deliver. – Shep Hyken. The digital marketer may see the website as the key to producing a great customer experience, while the customer service pro may see training and culture as the keys to customer experience. Improved customer service training.

Blog 81

Blog Customer Experience Advertising Sales 81

ShepHyken

OCTOBER 5, 2022

Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. This is where sales and customer service collide. This is where sales and customer service collide. And by the way, you will enjoy this story even if you’re not in sales. .

Sales 124

Sales Customer Service 2016 2017 124

One Millimeter Mindset

JULY 4, 2019

I offer these five customer retention strategy value blog posts for your reading pleasure. After all is said and done, is it really worth it to retain each other, moving forward? Enjoy reading these blog posts on customer retention strategy value. Storytelling Outcomes influence Post Sale Customer Expectations.

Customer Retention 59

Customer Retention Blog Workshop Download 59

Comm100

DECEMBER 8, 2020

They save you time and money on customer services, while also improving your customer satisfaction levels. A chatbot is an efficient way to streamline your business’ customer service interactions. They have the conversations your customer service representatives would have at a fraction of the normal time and cost.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

Daniel Group

NOVEMBER 10, 2023

Excellent CX is the key to keeping your customers loyal and having them become your best sales team by telling others about you. Over the years, the connection between positive customer experiences and outcomes such as sales growth and customer retention has continually been seen. I followed up with a three-part interview with him.

2024 52

2024 Net Promoter Score 2003 Sales 52

ShepHyken

AUGUST 16, 2019

After you’ve played the game, discuss which negotiation methods worked better and which didn’t work so well; try to come to an understanding of why some methods were stronger than the others. After the 10 seconds are over, the people standing must sit down and be replaced by new people. for in-person customer service.

Communication 89

Communication Blog Books Article 89

ShepHyken

MAY 18, 2018

In today’s customer-driven economy, consumers are becoming more and more demanding about the products and services they choose, and it’s not surprising. You can offset this lower cost by providing an excellent customer service experience , though. Listen The respect you show for your customers doesn’t end after the sale, though.

Blog 79

Blog Loyalty Programs Advertising Loyalty 79

ShepHyken

JUNE 1, 2018

Some aren’t comfortable with the interface, some don’t understand the product well and need help, while others aren’t satisfied with the support services. But this is what you need to improve your existing products or services further. Try inspecting all features or services that are responsible for hampering their user experience.

Blog 104

Blog Customer Satisfaction Sales Article 104

ShepHyken

OCTOBER 19, 2018

Daniel Eisenhut • VP, Services & Support, Emarsys • @eisenhut_dan • LinkedIn. Customer service, specifically, is on the verge of mass adoption of artificial intelligence within the next several years. Look for AI to augment and enhance, not take, your job, and watch efficiencies, customer loyalty, and sales rise to new heights.

Blog 111

Blog E Commerce Customer Service E-support 111

ShepHyken

MARCH 24, 2017

This week on our Friends on Friday guest blog post my colleague, Manuel Grenacher, writes about how using bots can help manage and improve the customer experience. Used properly, I believe bots can be an customer service excellent tool. Shep Hyken. Booking an appointment—say, a plane ticket—used to be so easy. You aren’t the only one.

Blog 92

Blog Customer Experience Airlines Books 92

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. The subject of the post was supposed to be about customer service. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular. Decide what to write about on your blog.

Blog 66

Blog Social Media Article 2017 66

TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. Jim Iyoob, Chief Customer Officer at Etech Global Services.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

ShepHyken

JUNE 23, 2017

So what other features in live chat software make it a great solution for websites and increasing your sales? Proactive invitations present an image to the customer inviting them into chat, this can be set up to automatically display based on your company’s criteria, e.g. certain pages or after a period of time. Proactive Invitations.

E Commerce 78

E Commerce Blog Engagement Banking 78

ShepHyken

NOVEMBER 11, 2016

This week on our Friends on Friday guest blog post my colleague, Andy Masters, shares a story that demonstrates the importance of doing a little something extra for someone with very little effort and time. I once presented at an event hosted by one of the University of Michigan campuses, and enjoyed dinner with my client after the program.

Blog 114

Blog Books Presentation Entertainment 114

ShepHyken

JANUARY 4, 2019

This week we feature an article by Anand Srinivasan who writes about how important it is to have a properly trained customer service team to ensure business success. – Shep Hyken. Customer service is one of the primary drivers of growth in many organizations. Traits that define a great customer service rep.

Customer Service Training 81

Customer Service Training Blog Customer Service Article 81

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. As one would expect, an increasing number of business organizations are now using chatbots to fuel their marketing and customer service efforts. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform.

Social Media 53

Social Media Blog ROI Brands 53

ShepHyken

JULY 28, 2017

But after being slapped with a late fee of $40 on a copy of the movie Apollo 13, Blockbuster customer Reed Hastings decided to do something about it. Online sales are expected to grow to more than $400 billion by 2018. The post Guest Blog: Becoming a Blockbuster? As a result, it dismissed the new iPhone as a “mere consumer toy.”

Blog 80

Blog 2004 2006 Retail 80

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? Car sales emails are a crucial part of that effective communication strategy. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales. Here are 31 car sales email template examples tailored for various scenarios.

Sales 113

Sales Automotive Advertising Demo 113

ShepHyken

MAY 25, 2018

Customer retention used to be considered just a “service problem.” That’s before the service world went digital, and the old ways of doing business became almost shameful, which happened practically overnight. Marketing has always been about pushing products, and service has been about solving problems, but that’s an outdated outlook.

Customer Relationships 74

Customer Relationships Blog Call Center Presentation 74

ShepHyken

NOVEMBER 10, 2017

After multiple visits, the live chat can be triggered to proactively greet and ask questions regarding the visit’s purpose. Using live website agents, businesses can ensure prospective buyers don’t leave without answers to queries about the business and its services.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

customer sure

NOVEMBER 11, 2014

In the last few weeks you might have noticed that we’ve changed course on our blog strategy. People whose businesses are thriving on great customer service. So far we’ve uncovered fantastic advice from two companies dedicated to delivering outstanding customer service. Our initial blogging strategy.

Blog 91

Blog Download Feedback Metrics 91

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

2019 64

2019 Blog E-support Chief Customer Officer 64

ShepHyken

APRIL 27, 2018

The best customer service is invisible. Provide Excellent Customer Service. Make sure reps are easily reachable for after sales inquiries and feedback via instant chat, social media, email, and phone. It just happens. – Shep Hyken. Building an e-commerce site is just the first step of a successful e-commerce journey.

E Commerce 82

E Commerce Blog Social Media User Experience 82

Optimove

JUNE 1, 2023

Post-Purchase: After making a purchase, the customer enters the post-purchase stage. Here, their experience with the product or service influences their satisfaction, loyalty, and likelihood of becoming repeat customers. Post – Purchase : Post-purchase touchpoints come into play after a customer completes a purchase.

Customer Journey 98

Customer Journey E Commerce E-support Marketing 98

ShepHyken

NOVEMBER 2, 2018

Chatbots have risen to prominence in almost every sector that needs to maintain a customer service front or any industry that maintains a database that would boost the customer experience if users had easy access to it. The Winnie Chatbot has even gotten a CTR of 72 percent after its appearance on the Facebook Messenger platform.

Customer Journey 90

Customer Journey Blog Healthcare 2010 90

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. Customer service needs customer data. Do this time after time, and you’re now forming a relationship. Let’s start connecting some dots. 76% used email.

Blog 92

Blog Customer Service Contact Center Customers 92

Cyara

FEBRUARY 22, 2024

Per the question in the title of this blog post, let’s examine the phrase, break down the meaning, and then explore how “Last Mile Assurance” is relevant to and important in the context of contact centers and customer experience. Stutters, jitter, echos and interruptions in service as agents work with callers to fulfill their needs.

Contact Center 76

Contact Center Customer Satisfaction Loyalty Interaction 76

ShepHyken

JANUARY 26, 2018

Take advantage of what you are seeing and hearing and then use what you’ve learned to surprise your customers with amazing and exceptional customer service. – Shep Hyken. After a half hour, I ended up having to call my friend at 3:30 AM. And then have been times when I enjoyed superb service from frontline staff.

Blog 83

Blog Leadership Consulting Exceptional Customer Service 83

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Their knowledge and impact is constantly reshaping the service industry. If you missed the 2022 list, you can check it out here.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Totango

OCTOBER 12, 2022

Recent years have seen an astonishing rise in the popularity of subscription-based products and services. The world of ownership is being replaced by Spotify, Hulu, Amazon Prime, and a host of other on-demand services. Continuing a trend from previous years, product management and operations teams emerged as key collaboration partners.

Customer Success 111

Customer Success 2022 Culture 2021 111

Optimove

MARCH 30, 2023

To engage existing customers more efficiently, brands must employ a Customer-Led approach to marketing that champions starting every marketing action with the customer rather than a product or service. As almost seven in ten (68%) want to know about sales by April, respondents to our survey said they are willing to act and buy.

Consumers 94

Consumers Omnichannel 2022 Retail 94

BirdEye

OCTOBER 16, 2023

After all, a dynamite SEO reputation management plan is how businesses make customers in the digital age. In this blog, we’ve shared the 3 *not-so-secret* strategies you can use to boost your SEO reputation management. Increase sales. Table of contents What is SEO reputation management? Boost your brand’s reputation.

Management 108

Management Demo Brands Consumers 108

BirdEye

SEPTEMBER 29, 2023

It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. This blog post uncovers everything you need to know about buyer personas and how to create the right one to help your business grow. But this knowledge does not come easy.

Insurance 109

Insurance Social Media Multi-Channel Advertising 109

BirdEye

JUNE 15, 2023

As a local business looking to improve sales, your marketing strategy has to include a refer-a-friend program. In this blog, we’ll define why refer-a-friend programs are essential, what to consider before starting your referral program, and the best refer-a-friend promotion ideas. And clearly define your metrics for success.

Reference 98

Reference Sales Social Media Brands 98